Challenging Conversations: Transforming Conflict into Productivity
In this webinar, Challenging Conversations program coauthors Eryn Kalish and Pat Zigarmi will share a five-step model that will show you how to handle the most challenging, intense, and emotionally charged types of conversations.
You'll learn what the five interconnected steps to having a challenging conversation are and when to use which step:
- State your concerns directly
- Probe for information to gain deeper understanding
- Engage each other through whole-hearted listening
- Attend to body language
- Keep forward focused when possible