You're the project manager or training manager responsible for the implementation of a major software rollout or upgrade. Hundreds, or even thousands, of users in a wide variety of roles will need to be trained successfully, or your project will fail. Whether your project involves a major ERP brand such as SAP or Oracle e-Business Suite, a CRM implementation or a custom application, you know that effective end-user training is going to be essential for the project to succeed. Adoption is everything! Clever technology, optimal design, efficient business processes will count for nothing if users cannot use the new applications. Join Kaplan IT Learning, in this Chief Learning Officer magazine Webinar, as it presents the importance of end-user training, common pitfalls to avoid and tool selection tips.
Midwest regional sales manager, STT Trainer, Kaplan IT Learning