What's Preventing You from Putting the Voice of the Customer to Work?
So why do most managers say their organizations are falling short when it comes to putting the voice of the customer to work? - and what is holding them back?
Join Dr. Randall Brandt of Maritz Research as he shares insights gained from the 2010 Maritz VOC Practices and Challenges Survey. During this webcast, Dr. Brandt will:
- Identify the areas in which the companies surveyed say they've had the most success in working with VOC data and metrics
- Highlight the challenges and obstacles that are giving these organizations the most trouble, and inhibiting them from fully achieving their goals and expectations
- Share strategies and "best practices" from organizations that are effectively addressing the preceding challenges and obstacles