Metrics and Process Management - Webinar By Alan Ramias Shared by JamesRichard
Then I show how to create a well-defined process management system in which the metrics operate as a continuous window on organizational performance at all levels and enable managers to make coherent, quick and effective decisions. Participants are given opportunities to apply the templates and tools to case examples and to their own organizations.
Why should you attend: One of the most problematic areas of measurement is process metrics. Even people experienced in metrics and approaches such as the Balanced Scorecard can be unsure about how to identify metrics appropriate to a business process and link them to both organizational and individual performance.
For practitioners of Business Process Management (BPM), measurement is often the most confounding subject, not only in terms of how to develop them but also how to implement and use them effectively for process management.
One can be expert in improving processes, taking out waste, streamlining steps, reducing cycle time and cost, but where senior management pays the most attention is at the results of process performance. So a key component in the BPM practitioner’s toolkit must be process metrics, because it is the most visible at the top.
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