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      Webex AI Agent

      Dynamic AI interactions that lead to customer resolutions.

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      Reimagine self-service.

      The Webex AI Agent answers inquiries and fulfills customer intents across a wide range of channels–all while delivering personalized, conversational experiences.

      Deliver human-like conversations
      The AI Agent delivers interactions that feel like conversing with a real person, while also understanding an individual's needs, remembering their history, and adapting to their preferences in real-time.
      Easily design and deploy agents
      Design an AI Agent tailored to your needs with the choice to build an autonomous agent for dynamic, natural conversations or a scripted agent that uses specific, pre-configured answers.
      Fully resolve customer issues
      Powerful integrations with your back-office systems allow agents to fulfill tasks that bring complete resolutions to customer issues.

      Answers for every customer.

      Effectively handle challenging questions with an AI Agent that can quickly understand customer needs and customize every answer.

      Deploy across voice and digital channels

      Scale conversations across a wide range of channels, including Voice, SMS, Email, Livechat, Facebook Messenger, Apple Messages for Business, and Whatsapp.

      Provide always-on, 24/7 service

      Provide instant support for your customers whenever they need it, whether they need to schedule an appointment, troubleshoot problems or get answers to their queries.

      Handoff seamlessly to human agents

      Transfer conversations seamlessly if human assistance is needed, providing the full context so agents can pick up right where the AI Agent left off.

      Scale with multi-lingual agents

      Overcome language barriers with a single AI Agent that is capable of conversing in over 10 languages.

      Gain real-time insights

      Evaluate the performance of AI Agents with automatic agent testing and scoring that helps you optimize interactions and maximize customer satisfaction.

      Build an agent tailored to your needs.

      Easy to build, fast to deploy, and seamlessly integrated with your existing systems–all backed by Cisco security.

      Easy to design and deploy

      Use a no-code / low-code, intuitive platform to design your AI Agents, enabling you to rapidly deploy to boost operational efficiency and accelerate time to value.

      Flexible options to build agents

      Create either autonomous agents which use LLMs for adaptive, human-like interactions, or scripted agents which use conversational AI with controlled, pre-configured responses that are ideal for sensitive data.

      Trusted security and guardrails

      Cisco’s stringent data security measures and reliable AI guardrails ensure trustworthy responses and help maintain safeguards.

      Resources, at your fingertips.

      Learn more about Webex AI Agent and get started today.

      Webex AI Agent At-A-Glance
      Learn more about the new Webex AI Agent.
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      AI Conversational Intelligence for the Contact Center
      Webex AI Agent automates customer inquiries with conversational intelligence for quick and effective issue resolution.
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      Go from CX Laggard to Leader with AI
      Discover the latest research on AI in customer experience, revealing significant gaps between industry leaders and laggards.
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      Announcing the general availability of Webex AI Agent: paving the way for new era of CX
      See the GA announcement of our all-new Webex AI Agent solution that seeks to revolutionize self-service by combining conversational intelligence with real-time automation.
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      AI and the Art of Customer Experience
      New global research reveals why AI is essential for delivering better customer experiences.
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      Request a personalized demo.

      Get in touch with our team of experts to learn more about what the Webex AI Agent can do you for your business.

      Request a Demo

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