Is your AI strategy costing you customers? Find out what CX leaders must do to turn AI into a loyalty advantage.

Customer loyalty is at its most fragile point ever. For CX leaders, the stakes are high. Get AI right, and you unlock personalization, trust, and loyalty at scale. Get it wrong, and you risk eroding the very relationships you’ve worked so hard to build.

Join CX thought leader Vinay Parmar and Cisco’s Vinod Muthukrishnan for an unfiltered conversation on the real role of AI in building—or breaking—customer loyalty.

You’ll walk away with:

• The secret for using AI to build customer loyalty and deliver hyper-personalized, trust-enhancing experiences.
• The blueprint for using AI to transform your contact cent into a value center focused on empathy and consistency.
• Frameworks for aligning AI with business outcomes—so you see measurable lifts in retention, CSAT, and NPS.

This isn’t theory—it’s the playbook CX leaders need to protect and grow customer relationships in the AI era. 

Watch on-demand to learn how to build loyalty that lasts.