The employees who know your customers best are often the ones closest to them, working in local branches, retail stores, clinics, and distributed service locations. The challenge? Equipping these frontline employees to deliver consistent, high-quality support without compromising their core responsibilities. Webex Calling Customer Assist is designed to close that gap. By embedding intelligent service capabilities directly into the Webex App—the same tool your teams already use for collaboration— Customer Assist provides local teams with the guidance, context, and AI-powered assistance they need to confidently manage customer interactions. Meanwhile, it offers team leaders the visibility required to turn every interaction into a coaching moment.

In this on-demand session, explore how Customer Assist can help your organization:

• Seamlessly integrate support: Empower employees to manage customer needs without interrupting their primary workflows.
• Hyper-personalize experiences: Connect customers with local experts who truly understand their community and unique requirements.
• Accelerate resolutions with AI: Leverage real-time, AI-powered assistance to help staff find information faster and deliver consistent, accurate answers.
• Elevate coaching visibility: Give team leaders the data they need to identify performance trends and provide actionable, real-time support.
• Scale service effortlessly: Extend your reach across clinics, stores, and branches without deploying a traditional, site-wide contact center.

Whether you're looking to improve customer experiences across a distributed workforce, reduce the burden on centralized contact centers, or make better use of the employees already interacting with customers every day, this session provides a roadmap for success. Learn how Webex Calling Customer Assist helps you deliver smarter, AI-powered support exactly where your customers need it most.