Watch an insightful conversation with Medstar Health leaders Ken D’Andrea (VP, Contact Center Operations) and Kristina Russell (VP, IT Operations) as they reveal the real-world story behind their contact center transformation.
Faced with aging telephony systems and an urgent need for change, Medstar Health’s strategic evaluation of on-premises versus cloud solutions led them to a pivotal migration point.
This webinar explores their journey from legacy limitations to flexible remote work, near-continuous uptime, and lasting business impact—including happier agents and a high performing culture.
Don’t miss this opportunity to learn best practices, common pitfalls, and the guidance that any organization considering their own contact center modernization journey will need.
Key Takeaways:
- The business drivers behind moving away from legacy systems
- How a cloud migration can improve customer and agent experience
- Steps to ensure a smooth transition and maximize organizational impact
Legacy Calling is Holding You Back: How to Future-Proof Communications with Cisco
In a rapidly transforming communications landscape, maintaining legacy premises-based calling infrastructure is a strategic risk. As legacy vendors exit the market or scale back investment in on-premises platforms, organizations still reliant on these legacy systems face mounting exposure to obsolescence, declining support, and stalled innovation.
This webinar will provide a strategic look at the premises-based calling market—and the growing risks of standing still.
