Webex Contact Center vs. Avaya Experience Platform
With innovative AI-powered features like digital automation, self-service, robust reporting and analytics, and unified collaboration capabilities, Webex Contact Center is the best choice for a future-proof CX platform.
A future-proof, innovative AI solution from a market leader.
Explore detailed comparisons on user satisfaction across critical metrics like ease of use, customer support, feature set, and overall reliability.
The automation of forecasts and schedules has been excellent. Plus, the platform is very easy to use and has a lot of features that made our transition easy.
Webex Contact Center AI is extremely robust. The omni channel is a true game changer with the ability for your agents to assist our customers via Phone, chat or email.
Webex Contact Center's AI-based interface has greatly reduced the waiting time and helped the operators reply to students' questions quickly. Efficiency has increased after implementing Webex Contact Center and have helped reduce manpower thus reducing operating cost.
There’s a lot of advantage in an end-to-end system. Agent experience is also much easier, [and] I can scale very easily.
Webex enabled 12,000 call center employees to rapidly transition to remote work, resulting in boosted satisfaction for customers and agents.
After an unexpected disruption to the travel insurance industry, Cover-More launched Webex Contact Center to better meet customer needs.
After a long search for a contact center solution with cutting-edge technology and simple onboarding, First Horizon chose Webex.
Webex was able to quickly transform the City of Buffalo’s essential 311 call center and allow agents to work safely from home.
Webex Contact Center works with all the best-of-breed solutions you already use.
