Products
|
WEBEX SUITE
-
MeetingsVideo conferencing and screen sharing
-
EventsIn-person and hybrid event management
-
CallingCloud calling and phone system
-
Video MessagingVideo messaging and screen recording
-
MessagingGroup messaging, chat, and file sharing
-
PollingInteractive Q&A, quizzes, and polling
-
WebinarsLarge meeting and virtual event hosting
-
WhiteboardingDigital co-creation and brainstorming
WORKSPACES
-
Collaboration Devices
Explore AI-powered devices for any space.
-
Workspace Designer
Design your own meeting room.
-
Workspaces
Get blueprints for incredible outcomes.
CUSTOMER EXPERIENCE
-
AI Agent
Dynamic AI interactions that lead to customer resolutions
-
Cloud Contact Center
Intelligent, digital to human customer interactions
-
AI Assistant for Contact Center
Empower agents, supervisors, and customer-facing teams with AI
-
CPaaS
Communications platform for automating customer journeys
-
Workforce Optimization
Optimize agent performance and customer satisfaction
Devices
|
COLLABORATION DEVICES
Solutions
|
USE CASES
CROSS-PLATFORM
Resources
|
APP INTEGRATIONS
DB SCHENKER
How Webex Helped DB SCHENKER Enhance its Operational Agility
DB SCHENKER went from an on-premise solution to a cloud-based one, streamlining work processes and giving team members more time back in their days.
Transforming daily work with cloud technology
Webex Contact Center provided DB SCHENKER with scalable solutions to streamline operations, improve reliability, and reduce manual work.
Challenge
DB SCHENKER’s on-premises system couldn’t reduce team members’ heavy workload.
Solutions
Migrating to Webex Contact Center provided a flexible, cloud-based platform, delivering flexibility and seamless integration with existing systems.
Results
Team members can now focus on delivering exceptional customer service.
AI-powered customer experiences.
Webex Contact Center leverages the power of AI to supercharge your agents and take their skills to the next level.
Webex Helps DB SCHENKER Deliver Exceptional Customer Service
Discover how DB SCHENKER improved operational efficiency and positioned itself for continuous innovation with the help of Webex.
Reduced manual labor
Webex’s cloud infrastructure gave people more time back into their days.
Streamlined agent experience
Intuitive integration with existing systems made agents’ workflows more efficient and user-friendly.
Boosted customer service
Switching from on-premise to a cloud-based solution freed up resources, ultimately leading to better customer service.
How Webex Helped DB SCHENKER Enhance its Operational Agility
We’ve built really good trust and good cooperation with the Cisco marketing and sales teams, so we were really happy with the continued collaboration.
George Farid, Global UC Architect, Global Operations and Infrastructure Services
Now, we can have more consolidation, and supervisors can steer the call flow, which wasn’t happening before.
George Farid, Global UC Architect, Global Operations and Infrastructure Services
Consolidating all these channels into a single system will provide us with better visibility into our customer history, customer data, and interactions. And that will eventually end in better customer service.
George Farid, Global UC Architect, Global Operations and Infrastructure Services
1/3
Improving customer service at DB SCHENKER
Webex Contact Center enabled DB SCHENKER to focus on what’s most important: delivering exceptional customer service.
Seamless cloud migration
Webex Contact Center allowed DB SCHENKER to upgrade from UCCX and UCCE effortlessly, with significant improvements in time and data management.
Enhanced efficiency
New feature integrations enabled DB SCHENKER to enhance its operational agility.
Scalable integrations
With features like self-service Virtual Agents and AI solutions, DB SCHENKER plans to continue introducing scalable technology for improved customer and agent experience.
© 2025 Cisco and/or its affiliates. All Rights Reserved.