Translator Agent for Webex Calling
Translator Agent delivers real-time, speech-to-speech translation for both sides of a call while preserving the tone and emotion of each speaker, enabling employees to communicate naturally with customers and colleagues worldwide without hiring translators.
AI Routing
AI Routing for Webex Contact Center uses advanced AI and real-time data—including customer context, sentiment, agent insights, and channel—to route every inquiry to the best-suited agent, accelerating resolutions and improving business outcomes.
Cisco Room Kit Pro G2
Simplify your large and most demanding workspaces with the ultimate conferencing device bundle. Featuring an NVIDIA-powered room engine, intelligent camera options, and smart accessories, the new Room Kit Pro G2 is an MDEP-ready solution to enable agentic, AI-first workflows on any platform, scalable AVoIP room orchestration, simplified large-room setup, and full-scale management.
Cisco Desk Pro G2
Create a stage for the moments that matter by bringing AI-powered audio and video to your desk. Featuring dual wide-angle lens cameras, the Desk Pro G2 is ideal for individual workstations and now supports huddle spaces and 3D video. Enjoy a true-to-life display, one-touch meeting join, and easy installation.
AI Forecasting & Scheduling
Forecasting and scheduling, natively available in Webex Contact Center, is purpose-built for the expanded workforce of AI and human agents. Leaders can plan with confidence as they intuitively create forecasts and build optimized schedules for the intelligent, omnichannel workforce of the future.
Translator Agent for Webex Calling
Translator Agent delivers real-time, speech-to-speech translation for both sides of a call while preserving the tone and emotion of each speaker, enabling employees to communicate naturally with customers and colleagues worldwide without hiring translators.
Ask AI Assistant for Webex Calling
Ask AI Assistant delivers timely, relevant context from past interactions and enterprise applications through integrations with Amazon Q Index and Glean, helping ensure that users are fully prepared before a call starts. By providing concise summaries and direct links to source content, it reduces time spent searching and keeps the focus on productive, high-quality conversations—all within the Webex App.
AI Assistant and Copilot Connector Integration
With the Cisco AI Assistant and Copilot integration, users can enhance discussions, search across Webex and Copilot, and speed up decision-making with instant context and automation.
AI for On-Premises with Cisco AI PODs
Cisco AI-ready PODs, powered by Nvidia GPU, enable customers to host and manage Large Language Models (LLMs) on-premises and provide fully private AI capabilities across audio, video, and text to access features such as AI Assistant, Background Noise Removal, Real-Time Transcription, and more.
Polling Agent
Polling Agent suggests interaction points such as polls and Q&A while you are scheduling and preparing for your meeting. During the meeting, Slido will automatically suggest polls based on the live transcripts, enabling the meeting host to improve audience engagement by launching polls in real-time.
Transcribe and summarize in-person meetings or ad-hoc huddles. Simply tap AI Notes to capture key points and action items which will be saved with your meeting recaps and sent to your inbox.
Ask AI Assistant to schedule a meeting for you, directly from the chat panel. Additionally, AI Assistant can detect scheduling actions—such as "Schedule a follow-up meeting"—captured from meeting summaries, then identifies the time, participants, and agenda details to create a meeting for you to review and approve.
The new Task Agent in the Webex App captures action items from post-meeting summaries and provides you with the option to complete them in the Task tab.
Create, update, and manage Jira tickets within the AI Assistant panel instantly, without ever leaving Webex.
With the addition of a second data center in India, Webex now offers flexible Public Switched Telephone Network (PSTN) through Cloud Connect partners.
Cisco Room Kit Pro G2
Simplify your large and most demanding workspaces with the ultimate conferencing device bundle. Featuring an NVIDIA-powered room engine, intelligent camera options, and smart accessories, the new Room Kit Pro G2 is an MDEP-ready solution to enable agentic, AI-first workflows on any platform, scalable AVoIP room orchestration, simplified large-room setup, and full-scale management.
Cisco Desk Pro G2
Create a stage for the moments that matter by bringing AI-powered audio and video to your desk. Featuring dual wide-angle lens cameras, the Desk Pro G2 is ideal for individual workstations and now supports huddle spaces and 3D video. Enjoy a true-to-life display, one-touch meeting join, and easy installation.
Cisco Wireless Phone 9821
Designed for frontline and mobile workers, providing reliable communication with Wi-Fi 6E, business calling, and a durable build that’s ideal for shared usage. Running on PhoneOS, it simplifies deployments for IT and features an action button and fall detection for enhanced safety operations.
AI Agent Integrations
Integrate Control Hub workspace data with you preferred AI Agents, including the Cisco AI Assistant, Amazon Quick, Microsoft Copilot, and more for seamless, conversational management to unleash enriched insights and proactive optimization.
Samsung Smart Displays in Workspace Designer
Design amazing spaces in 3D with Cisco devices and leading Samsung Smart Displays, including verified LCD monitors, LED video walls, and 21:9 solutions, that have been tested to work seamlessly with Cisco solutions for faster workspace planning and the best experience in any room.
Explore uncompromising bandwidth, pristine 8K audiovisual signal clarity, up to 20-meter reach, and enterprise-grade cloud management with the new generation of ultra-high speed HDMI conferencing cables to streamline AV installation for IT and content sharing for your teams.
Combine your standard or large-format displays with flexibly installed pan-tilt-zoom tracking to provide dynamic speaker views or group views with dual Room Vision Pan, Tilt, and Zoom (PTZ) cameras deployed as part of your front-of-room setup—supported by Codec Pro G2 and Codec EQ-enabled solutions.
Capture conversations across the table and provide an equitable view of every participant in long conference and board rooms with four Room Vision PTZ side cameras deployed with Room Kit Pro G2.
Enjoy fully featured Zoom Meetings on Cisco devices where participants can choose between guest mode or a signed-in experience.
Automatically generate a digital replica of your physical spaces in Control Hub leveraging the built-in AI in Cisco devices. Visualize audiovisual coverage in your rooms and leverage best practices and guided recommendations to optimize the room experience.
AI Routing
AI Routing for Webex Contact Center uses advanced AI and real-time data—including customer context, sentiment, and intelligence—to route every interaction to the best-suited agent, enhancing personalization, accelerating resolutions, and improving business outcomes.
AI Forecasting & Scheduling
AI Forecasting and Scheduling, natively available in Webex Contact Center, is purpose-built for the expanded workforce of AI and human agents. Leaders can plan with confidence as they intuitively create forecasts and build optimized schedules for the intelligent, omnichannel workforce of the future.
Webex Contact Center for ServiceNow
This native CCaaS solution brings voice and digital channels directly into ServiceNow, providing a unified workspace for agents to resolve issues faster and deliver more personalized experiences.
Webex AI Quality Management
Transform quality assurance with Webex AI Quality Management (QM) designed for the expanded workforce of AI and human agents. Leverage AI QM to automatically score interactions, get real-time insights, and empower agents with tailored coaching—all natively integrated to help you continuously improve customer experiences.
Real-Time Assist & Wrap-up Summaries for On-Premises Contact Center
Cisco AI Assistant Real-Time Assist (formerly Suggested Responses) and Wrap-up Summaries provide real-time, contextual prompts and concise call recaps directly to the agent desktop, streamlining resolutions and reducing after-call work, now available for on-premises contact center customers.
Cisco AI Assistant Real-Time Transcription allows agents to focus on the conversation by capturing details, supporting quick lookups, and streamlining handoffs, all within a single transcript pane in the agent desktop.
Performance Management in Webex WFO helps supervisors deliver timely, personalized coaching that drives measurable improvement by identifying top performers and those who need support using objective, actionable data.
Amazon Lex Connector enables organizations to build and deploy custom virtual agents powered by state-of-the-art Text-to-Speech, Speech-to-Text, and Natural Language Understanding. Developers, partners, and customers can seamlessly integrate Amazon Lex into Webex Contact Center or Cisco Contact Center Enterprise for seamless virtual-to-live-agent handoffs to keep interactions frictionless.
Webex Contact Center for Salesforce Service Cloud Voice is now available, embedding enterprise-grade voice natively inside Salesforce, empowering agents to handle calls, access case data, and manage workflows in one unified workspace.
The Cisco AI Assistant in Webex Contact Center equips agents with AI tools that offer automated guidance, context, suggested responses, and summaries to optimize customer interactions.
Real-time transcription provides instant, accurate, and continuous transcription of conversations during live calls.
Turn moments of search intent into meaningful conversations by enabling AI-powered RCS messaging directly from Google Search, with seamless escalation to live agents.
The Webex AI Assistant automatically suggests replies for agents in real time, incorporating customer context and history for faster, more accurate responses.
Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.
Topic Analytics transcribes and summarizes customer calls, providing a detailed breakdown of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.
AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.
The AI Assistant provides accurate automatic summaries for seamless handoffs from virtual to human agents.
With automated dropped call summaries from the AI Assistant, customers never have to repeat themselves after a call disconnects.
Mid-call summaries automatically produce concise and accurate summaries of customer interactions, capturing essential points and action items discussed during calls. These summaries are shared with agents and experts as part of the consult/transfer process, eliminating the need to repeat information.
AI Canvas
Give IT teams powerful, intuitive insights with Cisco AI Canvas in Control Hub which delivers rich analytics and clear data stories to optimize collaboration experiences—effortlessly.
AI Capabilities in Control Hub
Control Hub is the centralized place for managing your UCaaS and CCaaS ecosystem with enhancements for selecting language models, customizing AI features, enabling workflow integrations, and measuring AI adoption.
Smart Diagnostics
Smart diagnostics leverages AI to analyze device issues and suggests action in an easy-to-digest format so your teams can proactively identify issues, quickly resolve them, and successfully manage large device deployments—even when IT resources are limited.
AI Assistant for Control Hub
Increase its productivity and get the most out of Webex with the AI Assistant for Control Hub. Simply ask “how do I...?” to get an instant, accurate answer or say “Help me do...” to make lightning-fast configuration changes.
Role-Based Access Controls
Give IT teams access to the tools they need in Control Hub with new custom role-based access across Webex Suite, Contact Center, and Cisco devices.
The privacy data export tool allows IT administrators to export user records in Control Hub in a secure and structured way. Admins can export data for up to 10 users at a time, with reports delivered as a ZIP package containing CSV files, making it easy to review, manage, and fulfill privacy and compliance requirements.
IT administrators can use the AI Assistant in Control Hub to ask data-related questions and use natural language to interact with Control Hub reports. With access to insights from more than 40 reports and the ability to invoke the AI Assistant for a specific report, admins can explore data interactively and get answers quickly without manually searching or compiling reports.
The Control Hub overview page is now customizable, allowing IT administrators to leverage analytics to directly add charts and KPIs for faster insight at a glance. Administrators will also benefit from the “What’s New” card which highlights the latest innovations in Control Hub along with the ability to rearrange the layout to match their personal preferences, creating a more efficient and tailored management experience.
Admins can create pools of licenses from a subscription and assign those pools to other organizations while maintaining full visibility into license usage. They can dynamically adjust license allocations, easily optimizing distribution across organizations as needs change.
Partner admins can now create customer groups, add multiple customers to each group, and then assign partner admins to manage those groups centrally. Configuration templates can be applied at the group level—streamlining management across customers—with support for customer group templates coming soon.
A visual display of SIP signaling messages shows the exchanges between endpoints during a call, giving admins deeper visibility into call flows. This detailed view helps teams troubleshoot call connectivity issues, call drops, and related signaling problems more quickly and effectively.
Additional features, storage, and support start at just one low price.
