It’s here, the AI Assistant that works for you
Give your employees the tools to improve communications, productivity and decision making with the AI Assistant for Webex. The AI Assistant saves time by summarizing meetings and messages, making it fast and effective to catch up on things in just seconds.
An AI Assistant that solves customer problems for you
Empower agents with an AI assistant that summarizes virtual agent interactions and dropped calls, suggests real-time guidance and responses, and—thanks to our patented noise-removal and transcription accuracy—saves valuable time on post-call disposition and wrap-up.
Cisco Board Pro G2 for all-in-one room collaboration
Remarkable video meetings and collaborative teamwork in the ultimate all-in-one device. The new generation of the Board Pro is packed with new dual cameras, AI virtual lens, and upgraded performance—in an easily deployable, all-in-one solution supporting Cisco Rooms and certified for Microsoft Teams Rooms.
Cisco Desk Phone 9800 Series
The newest models in our newly announced Cisco Desk Phone 9800 Series. Get started today with the 9841 and 9851 models that offer great audio, secure login with hot desking, one button to join a meeting, and a built-in action button.
Webex Customer Experience Essentials
With Customer Experience Essentials—now generally available—customer-facing teams of any size can take advantage of powerful agent, supervisor tools and analytics from within the familiar Webex app.
Webex Calling reaches over 14M users
Webex Calling has more than 14 million users across 150+ markets globally.
Introducing Webex on Apple Vision Pro
Webex on Apple Vision Pro allows for an immersive and intuitive meeting experience that fills the space around you and utilizes eyes, hands, and voice, as well as Personas and Spatial Audio for the ultimate and natural experience using Apple Vision Pro.
Webex Customer Experience Essentials
Customer Experience Essentials bridges the gap between UCaaS and CCaaS by combining a complete business phone system and an essential selection of contact center tools in a single, cost-effective license. Customer Experience Essentials is now generally available to customers worldwide.
Webex app in the all-new Ford & Lincoln digital experience
Turn your car into a mobile office without needing a smartphone or mobile device! Webex is the first to introduce immersive meetings and audio calling on select Ford and Lincoln vehicles, driving effortless on-the-go collaboration.
An AI Assistant that summarizes for you
The AI Assistant will now provide summaries that include recaps, highlights and action items whether you need to catch up on missed meetings or stay on top of your messages across spaces.
Call summaries
Never forget the details of an important conversation with Call summaries. Easily record calls natively with Webex Calling and review the highlights of your conversations directly in the Webex App.
An AI Assistant that writes for you
AI Assistant will now recommend changes to your message tone, format and phrasing, allowing you to preview before sending so you can make sure your message always reflects your intention.
An AI Assistant that finds answers for you
During a meeting, the AI Assistant can help you find answers to things like: what was the final decision, are there action items for me? Just ask AI Assistant your question, and it will search the meeting discussion to find the information you need.
Calling dock
The new Calling dock provides users with quick access to all your key Webex Calling features, like the multi call window, voicemail, call history, notifications, settings, and more. It’s available with the Webex App and for Microsoft Teams users.
ASC Technologies and Eleveo are now Certified Recording Partners for Webex Calling.
The AI Assistant can translate your messages in real-time into 30+ languages so you can easily communicate with global teams and eliminate any language barriers.
Cisco Board Pro G2 for all-in-one room collaboration
Remarkable video meetings and collaborative teamwork in the ultimate all-in-one device. The new generation of the Board Pro is packed with new dual cameras, AI virtual lens, and upgraded performance—in an easily deployable, all-in-one solution supporting Cisco Rooms and certified for Microsoft Teams Rooms.
Desk Phone 9841 and 9851
The newest models in our newly announced Cisco Desk Phone 9800 Series. Get started today with the 9841 and 9851 models that offer great audio, secure login with hot desking, one button to join a meeting, and a built-in action button.
Desk Phone 9861 and 9871
Expanding the Desk Phone 9800 Series will be 2 new models equip with a 5-inch screen including a touch screen option on the 9871, AI-noise removal, desk reservation, one button to join a meeting, and a built-in action button.
Virtual AI Lens – Enhanced extended view
The optical tele-lens of the dual camera system in the Cisco Board Pro G2 and Room Bar Pro is augmented with software enhancement and camera AI to allow for extended zoom and improved camera reach to capture even the furthest participants in the meeting room without compromising on quality.
Cross-view
Using multiple strategically placed cameras, RoomOS intelligently directs your meeting, giving remote participants a true representation of the in-room interaction.
Presenter and audience
Bring cinematic meetings to the hybrid training room and auditorium. Follow the presenter around on stage, and gauge audience reactions.
Extended Reach Speaker Mode
Add speaker tracking capabilities to larger rooms with a multi-camera set up.
Multistream in Webex Meetings: Speaker & Group
Introducing multistream capabilities for Webex. See the active speaker and meeting room participants in two separate video streams to create a more inclusive experiences for remote attendees.
Choose between lenses in manual camera control
This feature allows a user to manually select and control any of the device's integrated cameras through the camera controls. You can also create presets from a specific lens.
Cisco Room Kit EQX
Enjoy an elevated, immersive Microsoft Teams experience on the first integrated, multi-screen video conferencing system certified for Microsoft Teams Rooms, supporting your external displays and available with wall-mount, floor-stand and wall-stand mounting options.
Cisco Board Pro G2
An elevated Microsoft Teams Rooms experience on an all-in-one collaboration board designed for high-quality hybrid video meetings and collaborative teamwork with a single, easily deployable, interoperable, beautifully designed device.
Bang & Olufsen Cisco 950
Unlock new levels of productivity with true wireless earbuds designed for professionals. Newly certified for Microsoft teams so you can experience a minimalistic design, Adaptive Active Noise Cancellation, on-ear call controls, enterprise grade security, and a tailored fit for all day comfort.
Enjoy a new and modern visualization of room availability, meeting details, ad-hoc space reservation, calendar view, and room conditions in the native Cisco Room Booking app running on Cisco Room Navigator while leveraging the flexibility to apply customizations and add your own branding to the native room booking user interface. New check-in functionality coming soon.
Now you can set a camera preset on your Microsoft Teams Rooms registered Cisco Devices! Use the camera controls to adjust pan, tilt, and zoom. When you're all set, you can name and save your newly created preset, so it's there and ready to use in your next meeting.
You can now customize which issue you want to be notified about and mute others, so you only receive the alerts that are the most important to you – clearing out the excess noise. You can also use a saved Search as a dynamic target for the group of devices you want to monitor with a specific rule.
An AI Assistant that solves customer problems for you
Empower agents with an AI assistant that summarizes virtual agent interactions and dropped calls, suggests real-time guidance and responses, and—thanks to our patented noise-removal and transcription accuracy—saves valuable time on post-call disposition and wrap-up.
WFO: Quality Management and CRM Connectors
Core quality management features from Webex Workforce Optimization solution will be part of the new Webex Contact Center license. Additionally, new, deeper integrations with leading CRM providers including Salesforce, Dynamics 365 and ServiceNow will seamlessly enable agents to process customer information without delay and manage advanced call related tasks directly from an integrated desktop.
Webex Customer Experience Essentials
Designed for growing sales and support teams, the new Webex Customer Experience Essentials offer includes agent, supervisor, and analytics tools that empower any employee to deliver a delightful customer experience. This new offer brings core calling and contact center functionality to everyday customer interactions.
An AI Assistant that summarizes virtual agent interactions
Provide accurate automatic summaries for seamless handoffs from virtual to human agents.
An AI Assistant that summarizes dropped calls
Eliminate customers having to repeat themselves with automatic dropped call summaries.
An AI Assistant that suggests responses
Provides automatic responses to the agent within the chat window in response to a customer query to improve agent efficiency and reduce onboarding time.
An AI Assistant that wraps up calls
Increase agent efficiency and accuracy with automated wrap-up summaries and pre-populated call dispositions.
An AI Assistant that makes your agents better
Real-time coaching highlights are automatically consolidated into a supervisor dashboard for greater insights and enhanced coaching effectiveness.
Agent burnout detection
Make contact centers more proactive in detecting agent burnout by utilizing AI to listen, detect, and act. This new feature helps businesses enable automated actions before, during and after calls to mitigate the impact of agent burnout.
With historical and live top call drivers, business owners can identify the top reasons customers have called in to the contact center enabling them to identify suitable candidates for automation based on the ongoing customer interactions.
An agent can get knowledge-based article suggestions to questions asked by the customer. It will also highlight the most likely important part of the article for faster reference.
Furthering Webex Contact Center’s interoperability with Microsoft Teams, contact center availability will now sync with the Microsoft Teams presence indicator.
Enable efficient, proactive customer outreach and maximize efficiency in connecting agents to real customers at scale.
Webex Connect can now instantly generate code in the Flow Builder Evaluate Node to reduce manual coding and accelerate the speed-to-market of new solutions.
Provides Webex Connect users with Large Language Models (LLM)-powered data set generation to facilitate the rapid training and creating of accurate chatbots.
An AI Assistant that troubleshoots for you
Get the most out of Webex with AI Assistant for Control Hub. Increase IT productivity with quick answers to “how do I...?” and make lightning-fast configuration changes by simply asking “Help me do...”.
ThousandEyes for Cisco Devices with Microsoft Teams
Now available for Microsoft Teams Users, ThousandEyes enables device troubleshooting and room peripherals monitoring, unlocking new levels of device insights and providing an all-new way to visualize and monitor your workspaces.
Low Carbon Mode in Control Hub
Low Carbon Mode in Control Hub provides location-based insights to help manage energy consumption. Control Hub captures location-based energy resources, giving admins and users a way to optimize their energy consumption until a renewable source is available.
Now available for Webex Calling and Video Mesh, get direct access to ThousandEyes path visualization data within Webex Control Hub. This helps network administrators identify root causes for negative participant experiences.
Additional features, storage, and support start at just one low price.
