Our enhanced Webex Calling integration for Microsoft Teams brings powerful Calling features to Teams users - without the need for a Teams Phone license. Webex Calling for Microsoft Teams users have access to the complete, enterprise-grade Webex Calling features through the Teams interface, and can act as customer experience agents with the multi call window.
HD Voice is an industry-first, AI-powered feature that makes every conversation easier to hear by eliminating background noise and reconstructing the wideband audio speech spectrum on calls over the PSTN. Webex Calling users can turn on HD Voice to improve the audio on the external caller’s side of the call – an essential feature for customer experience agents.
Our new Webex Attendant Console provides these users with a powerful interface to easily manage a high volume of incoming calls. It’s a modern, intuitive replacement for Receptionist Client that will increase the productivity of users and enhance the customer experience.
Discover the enhanced Webex experience, optimized for Samsung Foldable phones and tablets. Enjoy seamless meetings, calling, and messaging right at your fingertips on your Android devices.
Seamlessly record, edit, and share your Vidcast in Webex, highlighting the most important moments to engage your audience.
Make your online events more inclusive now that Webinars with webcast view supports closed captioning and transcripts for up to 100k attendees.
Announcing the Webex Webinars and Adobe Marketo Engage integration for seamless webinar lead management and marketing automation. Get started beginning November 1st!
Streamline content management by enabling event planners to work seamlessly with speakers, sponsors, and exhibitors, eliminating manual content collection and uploads for time savings.
Session Check-in empowers event planners to manage session access and capture attendance data for sessions at in-person events.
Turn any space into a virtual meeting zone. Perfect for open spaces or glass-walled offices – avoid framing people outside of a set meeting zone for distraction-free meetings anywhere.
Add speaker tracking capabilities to larger rooms with a multi-camera set up.
Introducing multistream capabilities for Webex. See the active speaker and meeting room participants in two separate video streams to create a more inclusive experiences for remote attendees.
Using multiple strategically placed cameras, RoomOS will intelligently direct your meeting, giving remote participants a true representation of the in-room interaction.
Bring cinematic meetings to the hybrid training room and auditorium. Follow the presenter around on stage, and gauge audience reactions.
The optical tele-lens of the dual camera system of the video bar is augmented with software enhancement and camera AI to allow for extended zoom and improved camera reach to capture even the furthest participants in the meeting room without compromising on quality.
Screen lock for Cisco devices is now available! Protect access to users' personal Cisco devices when they are away from the desk.
Audio over IP for third-party microphones is now GA, using the AES67 standard. This brings even more flexibility to your meeting spaces, being easy to install, configure and scale.
Turn meeting rooms into immersive ideation spaces by easily connecting your interactive touch display to Cisco Room Bar, Room Bar Pro and Room Kit EQ via HDMI and USB-A for digital whiteboarding and visual collaboration.
Provide customer sentiment for previous customer interactions for the voice channel and a cumulative customer experience score based on these individual transactional sentiments.
CSAT score will be assigned automatically to every interaction by referring manual survey data, operational metrics and call recordings. This will help customers to leverage all interactions for insights and decision making for maximizing customer satisfaction and agent performance.
Provides an automatic summary of any dropped calls to the new agent so that when a customer calls back, the new agent has context and the customer does not have to repeat themselves. This will help ensure that the customer experience is not impacted negatively, and also help reduce the call handle time for the second agent.
Provides automatic responses to the agent within the chat window in response to a customer query to improve agent efficiency and reduce onboarding time.
An agent can get knowledge-based article suggestions to questions asked by the customer. It will also highlight the most likely important part of the article for faster reference.
As the call is happening, it is being transcribed allowing for faster analysis of the call.
With historical and live top call drivers, business owners can identify the top reasons customers have called in to the contact center enabling them to identify suitable candidates for automation based on the ongoing customer interactions.
Our brand new Webex Connect Partner Enablement Program equips partners with the market insight, product knowledge and solution expertise to build a successful CPaaS practice.
Webex Connect Integrations Studio is a self-service portal that enables partners to build their own reusable, proprietary integrations for use on the Webex Connect platform. Partners can provide faster time to market for their customers as they help them deliver better CX using customized communication solutions.
We are pleased to announce the intention of Webex Connect (CPaaS) to be included in the Webex for Government solution, with the goal of receiving FedRAMP authorization by the end of 2024.
When sharing documents in Webex, security verification will be completed before files can be viewed or downloaded. This means policy violation or sensitive data leaks will be proactively detected before the data becomes accessible to others.