What’s
New

Use ThousandEyes to monitor and troubleshoot the Desk Phone 9800 Series, reduce downtime and cut costs by pinpointing and resolving the source of call or audio issues as quickly as possible.

Support your workspace interior design with the new carbon black version of the digital Table Microphone Pro, bringing aesthetics, directional sound capture, and intuitive mute controls to any meeting room.

Assist your workforce and visitors to seamlessly check room availability, reserve a space, check into upcoming meetings, and navigate the office with the ultimate scheduling display, now certified for the Microsoft Teams panel experience.

Now in two colors! Introducing Desert Gold—true wireless earbuds designed for professionals. Meet your new all-day audio companion, offering sophisticated style, outstanding sound quality, and the unique features professionals need.

By adding two Quad Camera bars on the sidewalls alongside a Room Kit EQ, Room Kit EQX or Room Kit Pro, you can now equip your long conference rooms and boardrooms with the cinematic cross-view experience.

Automatically identifies signs of burnout in real-time in order to encourage breaks or offer insights as to when your agent's wellbeing may be impacted.

AI Assistant for Developers enables customers and partners to rapidly build customizations and integrations with AI-powered search, generated code snippets, and AI-assisted code editing.

Get insights on customer satisfaction for every call by automatically generating customer satisfaction (CSAT) scores through survey data, operational metrics, and call recordings.

Take advantage of automatic transcripts, customer call summaries, and detailed breakdowns of the topics driving these interactions. This powerful tool enables contact centers to gain actionable insights, streamline operations, and enhance overall performance.

We are leveraging advances in generative AI to enable businesses to deliver personalized, interactive videos to customers at scale. Carnival Cruise Lines is testing the use of AI video to enrich and streamline the passenger port experience as they set sail on their cruise.