Calling
Calling

Your AI-powered
business phone system.

Webex Calling delivers the reliability, global reach, and built-in AI your enterprise needs to move beyond legacy communications.

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Deliver unmatched reliability.

Built for business continuity, backed by a 99.999% SLA and advanced survivability options that keep you online during WAN failures or natural disasters.

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Ensure global
availability.

200+ markets worldwide, served through a globally distributed, geo-redundant data center architecture engineered for low latency, high availability, and seamless failover.

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Modernize calling
with AI.

From AI-powered call summaries and 24/7 front-desk automation to real-time noise removal and captions, Webex Calling brings intelligence to every aspect of the calling experience.

Explore AI Features
Features
Everything you need for enterprise-grade cloud calling.

From the front desk to the supervisor desktop, see how Webex Calling capabilities keep your business connected.

Make every call smarter with
AI Assistant for Webex Calling.

Leverage AI-powered summaries, context, and insights that elevate the calling experience.

See AI Assistant in Action
Live summaries, zero note-taking

Turn on AI Assistant with one click. Get a real-time summary and action items as the conversation happens—no typing, no missed details.

Everything organized, after every call

Get notified the moment your summary, transcript, and action items are ready. AI Assistant calls are tagged in your call history, so nothing gets lost.

Seamless transfers, no repeating

Give callers context they don't have to repeat. A live summary follows the call to the next agent, before they even pick up.

Powerful calling essentials
for your entire team.

Webex Calling includes the core capabilities your organization depends on, managed from a single admin console and ready to scale as you grow.

Inbound call management

Handle every inbound call automatically, from first ring to the right destination with auto attendant, call routing and queuing, hunt groups, and more.

Multi-line & shared calling

Give power users, receptionists, and shared workspaces the line flexibility they need with alternate numbers, shared lines, executive/assistant pairing, and the multi-call window.

Calling intelligence

Leverage powerful calling features that uplevel business communications for your teams, including noise removal, live call captions, and translations.

Voicemail, recording, call history

Capture what matters, find it when you need it, and follow up faster with visual voicemail, transcription, recording, and call history and logs.

Get enterprise calling on
every device.

One business number, every device. Give mobile and remote employees enterprise calling that works the same on desktop, mobile, or desk phone.

Explore Mobility
Webex Go

Make and receive business calls from your mobile phone's built-in dialer. Your Webex number travels with you across every device, stays compliant, and keeps personal and business calls separate.

Webex mobile app

Call, meet, and message from a single app on any iOS or Android device with HD Voice, end-to-end noise removal, and the full Webex collaboration experience built in.

Integrate calling with
Microsoft Teams.

Overcome the limitations of Teams Phone with enterprise-grade Webex Calling that integrates into Teams for a unified, single-app experience.

Explore Microsoft Teams Integration
Native calling in Teams

Access your full Webex Calling feature set directly inside Microsoft Teams including call history, voicemail, multi-call window, and enterprise call controls, without switching apps.

Elevated call quality

Webex Calling delivers carrier-grade PSTN infrastructure to power every Teams call, so you're not dependent on Microsoft's calling plan coverage or quality.

Manage everything
from one place.

Control Hub gives you a single console that eases administration across your entire environment.

Explore Control Hub
All-in-one console

Provision users, configure calling, manage devices, and monitor your full environment— meetings, messaging, contact center, and devices—all from one centralized place.

Real-time analytics and troubleshooting

Monitor call quality, track user adoption, and troubleshoot issues in real time with interactive dashboards.

Security and compliance,
built in

Enforce call recording policies, manage E911 location data, control access with RBAC, and apply compliance rules across your entire calling environment.

Never miss a call with
AI Receptionist.

Extend Webex Calling with a 24/7 virtual front desk that answers questions, routes calls, and hands off with full context, so no call goes unanswered—all managed in Control Hub.

Explore AI Receptionist
Always-on availability

AI Receptionist picks up every call, day or night, so a busy front desk or after-hours call never becomes a missed opportunity.

Instant, natural answers

Using natural language understanding, AI Receptionist instantly answers common questions like business hours, location, and services, without putting callers on hold.

Intelligent call routing

Calls are routed by intent to the right person or queue, with full context handed off — so your team picks up already knowing why someone called.

Webex Calling Customer Assist
Empower every employee to assist customers.

Webex Calling Customer Assist extends your calling solution with contact center capabilities for any employee.

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  • Voice Queues

    Voice queues deliver a complete call center experience, including customizable greetings, estimated wait times, callback requests, and flexible routing options including skills or priority-based routing.

  • Advanced Auto Attendant

    Speech recognition lets callers navigate menus by voice. Text-to-speech makes it easy to generate and edit announcements, and multi-level menus guide callers to the right destination quickly.

  • Click-to-call

    Boost sales and enhance customer service by allowing customers to easily connect with your business via voice or video directly from your website.

  • Caller Greetings

    Greet callers with welcome and personable messages that can be customized with holiday and night schedules, forwarding rules, and announcements.

  • Call Routing

    Select from flexible priority or skills-based routing options to quickly direct callers to available agents.

  • Webex App

    Elevate any Webex Calling user to deliver exceptional customer experience with tools built in to the Webex App. Select queues, lines, and make every call more productive with CRM-integrated screen pops.

  • AI Assistant for Agents

    Make every interaction more efficient with tools like live call and post call summaries, translations and transcriptions, and the ability to share summaries with others.

  • Multi call window

    Manage high call volume across multiple lines and queues from the multi call window, a compact window that's always available when you need it.

  • Webex Calling for Microsoft Teams

    Empower Teams users to enhance the customer experience with our native Webex Calling integration. Access Webex Calling tools directly from the Teams interface, and manage lines and queues from the multi call window.

  • HD Voice

    Make every conversation crystal clear with our industry-first HD Voice technology that eliminates background noise and improves audio quality on both ends of the call, so you can focus on what matters.

  • Supervisor Desktop

    Our new supervisor desktop provides immediate insight into agent activity across queues. Supervisors can quickly see the state of agents and add or remove agents from queues to accommodate for fluctuations in the call volume.

  • Agent Assistance

    Supervisors can assist agents with Webex Messaging, or barge, monitor, or whisper into calls for training, coaching, or customer assistance.

  • Call Sentiment for Supervisors

    Elevate customer service with AI-powered Supervisor Sentiment Analysis. Equip supervisors with real-time sentiment insights and AI-driven call summaries, giving them a clear understanding of each interaction and ensuring every customer experience is exceptional.

  • Supervisor Analytics

    The supervisor desktop provides visibility into queue and agent KPIs, and graphical representations of key data like bounced and abandoned calls. These real-time and historic analytics enable supervisors to make data-driven decisions to enhance and optimize the overall customer experience.

  • Attendant Console

    Attendant Console provides receptionists, attendants, and operators with a single interface to easily manage a high volume of incoming calls. This powerful experience is built right into the Webex App to boost your productivity and work efficiency.

    Learn More

  • Call Controls

    Quickly connect callers with easily accessible call controls and visibility into current, parked, and conference calls.

  • Contacts

    See the presence of key colleagues, favorites, personal contacts, and your call history, so you always know who's available to take a call.

  • Voice Queues (call console view)

    See call activity and KPIs for your voice queues, including max waiting time, average call duration, and average call time.

  • Queues
    • Voice Queues

      Voice queues deliver a complete call center experience, including customizable greetings, estimated wait times, callback requests, and flexible routing options including skills or priority-based routing.

    • Advanced Auto Attendant

      Speech recognition lets callers navigate menus by voice. Text-to-speech makes it easy to generate and edit announcements, and multi-level menus guide callers to the right destination quickly.

    • Click-to-call

      Boost sales and enhance customer service by allowing customers to easily connect with your business via voice or video directly from your website.

    • Caller Greetings

      Greet callers with welcome and personable messages that can be customized with holiday and night schedules, forwarding rules, and announcements.

    • Call Routing

      Select from flexible priority or skills-based routing options to quickly direct callers to available agents.

  • Agent Experience
    • Webex App

      Elevate any Webex Calling user to deliver exceptional customer experience with tools built in to the Webex App. Select queues, lines, and make every call more productive with CRM-integrated screen pops.

    • AI Assistant for Agents

      Make every interaction more efficient with tools like live call and post call summaries, translations and transcriptions, and the ability to share summaries with others.

    • Multi call window

      Manage high call volume across multiple lines and queues from the multi call window, a compact window that's always available when you need it.

    • Webex Calling for Microsoft Teams

      Empower Teams users to enhance the customer experience with our native Webex Calling integration. Access Webex Calling tools directly from the Teams interface, and manage lines and queues from the multi call window.

    • HD Voice

      Make every conversation crystal clear with our industry-first HD Voice technology that eliminates background noise and improves audio quality on both ends of the call, so you can focus on what matters.

  • Supervisor Experience
    • Supervisor Desktop

      Our new supervisor desktop provides immediate insight into agent activity across queues. Supervisors can quickly see the state of agents and add or remove agents from queues to accommodate for fluctuations in the call volume.

    • Agent Assistance

      Supervisors can assist agents with Webex Messaging, or barge, monitor, or whisper into calls for training, coaching, or customer assistance.

    • Call Sentiment for Supervisors

      Elevate customer service with AI-powered Supervisor Sentiment Analysis. Equip supervisors with real-time sentiment insights and AI-driven call summaries, giving them a clear understanding of each interaction and ensuring every customer experience is exceptional.

    • Supervisor Analytics

      The supervisor desktop provides visibility into queue and agent KPIs, and graphical representations of key data like bounced and abandoned calls. These real-time and historic analytics enable supervisors to make data-driven decisions to enhance and optimize the overall customer experience.

  • Attendant Console
    • Attendant Console

      Attendant Console provides receptionists, attendants, and operators with a single interface to easily manage a high volume of incoming calls. This powerful experience is built right into the Webex App to boost your productivity and work efficiency.

      Learn More

    • Call Controls

      Quickly connect callers with easily accessible call controls and visibility into current, parked, and conference calls.

    • Contacts

      See the presence of key colleagues, favorites, personal contacts, and your call history, so you always know who's available to take a call.

    • Voice Queues (call console view)

      See call activity and KPIs for your voice queues, including max waiting time, average call duration, and average call time.

    • PSTN Plans
    Global coverage. Comprehensive plans.
    Explore PSTN Options
    Global Availability

    See where Webex Calling is available and learn about our Certified Calling Provider partners.

    Check Availability
    Cisco Calling Plans

    Explore calling plans and find the right fit for your business.

    Explore Calling Plans
    Deployment

    Only Cisco delivers flexible deployment options.

    Stay on-premises, modernize in place, or move fully to the cloud with flexible deployment options, on your terms.

    Stay on-premises with Cisco UCM

    Remain on premises with confidence, backed by ongoing Cisco UCM innovation, including version 16 and beyond, with continued security, performance, user experience, and AI-powered enhancements.
    Modernize with hybrid

    Modernize on your terms with a flexible path to cloud that lets you move by user, group, site, location, or region. Extend your existing UCM environment with cloud-based AI, PSTN, and Control Hub administration while preserving continuity.
    Move to Dedicated Instance

    Move to a private Cisco UCM instance in the cloud, keeping the same UCM experience with cloud-grade reliability and control.
    Migrate fully to cloud calling

    Migrate fully to Webex Calling, at your own pace, with proven tools designed to streamline the move.

    Real world. Real success.

    See how customers modernize their communications with Webex Calling.

    220+
    branches. Under 60 days.
    0
    down time

    Brinks migrated over 220 North American branches and 4,000+ users off an aging on-prem deployment to Webex Calling, without dropping a single one of its 150,000+ monthly customer calls.

    Read Case Study
    50K
    calling minutes per month
    200
    active users

    Kennedy Space Center modernizes its communication infrastructure, replacing their aging PBX system with Webex Calling to deliver superior audio quality, streamlined deployment, and real-time troubleshooting.

    Read Case Study
    360+
    global enterprise customers
    1
    cloud platform

    Orange Business replaced on-premises call centers and desk phones across its global customer base with Webex Calling, giving over 360 multinational clients a faster, more scalable path to cloud communications.

    Read Case Study
    1/3
    Resources to get you started.
    Cisco named a Leader by Gartner
    Gartner names Cisco a Unified Communications as a Service leader for Webex for the 7th consecutive year.
    See Why
    Advancing Cisco Calling with AI, Hybrid Flexibility, and Resilience
    Explore the latest calling advancements, including AI-powered innovations and expanded options for hybrid deployments.
    See What’s New
    Transform Enterprise Communication with Webex Calling AI
    Explore where friction exists in the caller journey and how Cisco delivers AI-powered capabilities that make every call more efficient, insightful, and impactful.
    Explore AI Features
    Unmatched Enterprise-Grade Reliability with Webex Calling
    See how Webex Calling delivers a global infrastructure built for business continuity, ensuring calling is always available, even when the cloud is not.
    Read Blog
    Webinars, on demand.

    Explore sessions covering the latest calling updates, innovations, and expert insights.

    Explore all webinars
    AI in Enterprise Calling: Transform Every Business Conversation
    Watch Now
    Cisco UCM and Webex Calling Hybrid: Elevate On-Premises Calling with Cloud Innovation
    Watch Now
    Cisco UCM 15 and Beyond—Advancing the Future of Enterprise Calling
    Watch Now
    FAQs
    What is the difference between Webex Calling and Cisco Unified Communications Manager?

    Webex Calling is a cloud-based phone system that delivers enterprise calling without on-premises infrastructure. Cisco Unified Communications Manager (UCM) is the market-leading on-premises call control platform for organizations that require local deployment. Both are supported by Cisco, and Webex Calling Hybrid lets organizations connect UCM environments to the Webex cloud—enabling a phased migration path rather than a full cutover.

    Can Webex Calling replace a traditional PBX?

    Yes. Webex Calling is designed to replace legacy PBX systems with a cloud phone system that delivers the same enterprise calling features—call routing, auto attendant, voicemail, hold, transfer, and more—without on-premises hardware. Organizations can migrate at their own pace using flexible deployment options including full cloud, hybrid, or Dedicated Instance.

    What is the difference between Webex Calling and Webex Contact Center?

    Webex Calling is a business phone system built for internal and external employee communications—calls, voicemail, call routing, and collaboration. Webex Contact Center is a full omnichannel customer engagement platform built for contact center operations, including AI-powered self-service, agent and supervisor tooling, workforce optimization, and journey analytics. Webex Calling Customer Assist bridges the gap for businesses that need a lightweight queue and customer call management without a full contact center deployment.

    Does Webex Calling work for remote and hybrid employees?

    Yes. Webex Calling is device- and location-independent—employees can make and receive business calls from the Webex app on desktop, mobile, or Cisco IP phones from anywhere. Features like call handoff between devices, mobile calling, and HD Voice ensure a consistent experience whether working from an office, home, or on the go. Learn more about hybrid work solutions.

    How does Webex Calling handle emergency calling and E911?

    Webex Calling supports enhanced 911 (E911) to ensure emergency calls are routed accurately regardless of where an employee is working. Location information is passed to emergency services, and survivability options ensure calling—including emergency calls—remains available even if a site loses WAN connectivity.

    What PSTN options are available with Webex Calling?

    Webex Calling supports three PSTN connectivity models: Cisco Calling Plans (cloud PSTN managed by Cisco), Local Gateway (bring your own carrier via a premises-based gateway), and Cloud Connected PSTN (certified third-party providers). Organizations can mix and match options across locations based on regional availability, regulatory requirements, and existing carrier contracts. See plans and pricing for more.

    Is Webex Calling available for small businesses or only enterprise?

    Webex Calling is built for businesses of all sizes. Enterprise organizations benefit from advanced features like Dedicated Instance, global PSTN options, and deep Control Hub administration. Smaller teams can get started with straightforward cloud calling plans that include the core features they need without the complexity of enterprise deployment.

    How is Webex Calling managed by IT administrators?

    Webex Calling is managed through Control Hub, Cisco's single-pane-of-glass administration console. IT teams can provision users, assign numbers, configure call routing, manage devices, and access analytics and troubleshooting tools—all from one interface, without needing separate management systems for calling and collaboration.

    Start your cloud calling journey.

    Modernizing your business communications begins with a flexible, enterprise-grade solution that’s built for where you are today, and where you want to be tomorrow.
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