Cisco Calling
Cisco Unified Communications Manager
The market leader in enterprise calling, trusted by over 30 million users around the world.
Continuous innovation.
Cisco’s ongoing investment in UCM ensures a secure, reliable platform designed to power your business now and into the future.
125+
Portfolio enhancements since UCM 14
400K
Hours of development
300+
Security updates
10+
Years of upcoming innovation including UCM 16 and 17
UCM 15.
The latest version of UCM is here—more secure, flexible, and built for the future.
Webex Calling Hybrid.
Take advantage of new innovations by extending cloud-based Webex Calling features to Cisco UCM—with even more capabilities coming soon.
Read At-a-Glance
AI Receptionist
Improve customer satisfaction and increase efficiency with an always-on virtual receptionist that answers calls, responds to customer questions, and completes tasks like scheduling appointments or transferring calls.
Webex Calling Customer Assist
Empower any employee to assist customers with AI-powered agent and supervisor tools built into the Webex App.
Cloud PSTN
Reduce premises infrastructure and increase business agility with cloud PSTN options, including Cloud Connect and Cisco Calling Plans.
Ongoing Innovation
Cisco is committed to continuously extending Webex Calling innovations to Cisco UCM, with more capabilities on the way soon.
Cisco Desk Phone 9800 Series.
The 9800 series runs on PhoneOS and is configurable for Cisco UCM or Webex Calling. PhoneOS offers enhanced benefits for modern workers—such as advanced AI audio features and one-button-to-join any meeting.
Cloud Connected UC.
Simplify UCM administration and gain essential performance insights with cloud-based management services delivered through Control Hub.
Global view of Cisco UCM network
Gain centralized visibility into your entire on-premises UCM network from a single, cloud-based console with Control Hub.
Analytics and troubleshooting
View detailed call quality metrics, usage trends, and insights to optimize performance and proactively resolve issues.
No additional fees
Cloud-Connected UC is included with your Flex Plan Enterprise Agreement or Named User Agreement for no additional charge.
Additional support and resources.
Discover the enterprise-grade Webex Calling experience.
Explore innovations that will scale and grow your business.
Webex Calling Customer Assist
Empower any employee to assist customers with AI-powered tools in the Webex App.
AI Receptionist
Improve customer satisfaction and increase efficiency with an always-on virtual receptionist on the front line.
Cisco Call for Microsoft Teams
Seamlessly integrate Webex Calling into Microsoft Teams for a unified, enterprise-grade communication experience.
Global Availability
See where Webex Calling is available and learn about our Certified Calling Provider partners.
