Webex Calling
Answer every call. Delight every customer.
Put AI to work on the frontline of your business.
Empower your business with an AI Receptionist that automates routine tasks, so your team can focus on the most impactful customer interactions.
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Every missed call is a missed opportunity. When your team is busy or away, AI Receptionist answers the phone for you—any time, day or night.
AI Receptionist instantly answers common questions—like operating hours, location, and services—so customers get the info they need without waiting on hold.
Let AI Receptionist handle tasks like collecting customer information and scheduling appointments*—freeing up your team to focus on high-value interactions that impact the customer experience.
AI Receptionist intelligently routes calls to individuals or queues, so customers quickly reach the right contacts without frustration.
Set up your basics
Assign a location, name, and phone number for AI Receptionist. You can also select a language* and voice to personalize the way AI Receptionist sound
Control when AI picks up
Set the hours when AI Receptionist will answer calls. It can be always on, operate at certain times during the business day, and answer calls after business hours.
Define your identity and set the tone
Provide your business information—like name, location, and hours—then set preferences for how AI Receptionist talks to customers, including words or phrases you’d like it to avoid.
Build a knowledge base
Help AI Receptionist understand your business by sharing the details it needs—like services, FAQs, policies, and common processes. Just add the information as text, upload files, or share helpful links.
Connect locations
Let AI Receptionist connect callers with the right person, no matter which office they’re in. By adding locations, you expand your contact directory and ensure smarter, faster call routing across teams.
Intelligently route calls by intent
Set keywords like “sales,” “support,” or “repairs” so AI Receptionist recognizes what callers need and sends them to the right team.
Discover the enterprise-grade Webex Calling experience.
Explore our innovations that will scale and grow your business.
A complete, AI-powered business phone system.
Empower any employee to assist customers with AI-powered tools in the Webex app.
Deliver mobile calling that adapts to any user work style and role.
Seamlessly integrate Webex Calling into Microsoft Teams for a unified, enterprise-grade communication experience.
See where Webex Calling is available and learn about our Certified Calling Provider partners.
Find the right calling plans for your business.
Make your migration to the cloud a success with proven solutions designed to simplify your move to Webex Calling.
Transition to the cloud smoothly with a private Cisco UCM instance—while retaining legacy endpoints and workflows.
