Cisco AI Assistant for Webex Suite

AI that works
while you work.

From taking notes and booking meetings to orchestrating action across platforms, the AI Assistant automates workflows so teams have more time for what matters.

Remove everyday
friction.

A system of AI agents works quietly in the background, taking notes, prepping for meetings, and driving action items, so teams can spend more time on high value work.

Connect the
context.

Beyond Webex, AI Assistant connects the many AIs across your people, conversations, and platforms so intelligence and context follows the work, not just a single app.

Secure every
agent.

Every agent runs inside a governed, sovereign architecture, with guardrails your IT team controls and defenses built to adapt to AI-driven threats.

AI Agent
Your coordinated team of
AI Agents.

Each agent detects a need, suggests the right action, and executes it, so meetings stay focused while the busywork takes care of itself.

Never take notes again.

The Notetaker Agent captures discussions automatically, even in spontaneous conversations that were never a formal meeting, so nothing important gets lost.

Meetings that book themselves.

The Scheduler Agent listens for scheduling cues in conversation, checks calendars, and books the meeting automatically without interrupting the discussion.

Talk that turns to action, automatically.

The Task Agent identifies verbal commitments from meeting summaries, converts them into trackable action items, and executes on them to keep work moving after the meeting.

Real conversation, in any language.

The Translator Agent delivers real-time, speech-to-speech translation for both sides of a call, preserving the tone and emotion of each speaker so global participants understand each other perfectly.

Turn debates into decisions.

The Polling Agent recognizes when a decision is being discussed and automatically suggests a poll, helping teams drive more engagement without any friction.

Step into every meeting fully prepared.

The Prep Agent eliminates manual meeting prep by synthesizing history across platforms into a single unified briefing in seconds, so you show up informed every time.

Assist Features
AI assistance for everyday work.

AI Assistant summarizes, translates, and streamlines small tasks throughout the day, so teams can move faster without adding new tools or new steps.

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    AI Summaries

    Automatically turn meetings and calls into concise, actionable notes and highlights, so anyone can catch up in minutes instead of replaying a long recording.

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    Ask Me Anything

    Surface quick answers pulled from past calls, meetings, and messages, eliminating the need to remember which conversation something was decided in or dig back through history to find it.

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    Summary Translation

    Make meeting and message summaries available in 120+ languages, so distributed teams stay aligned in the language they work in best.

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    Message Rewrite

    Improve the clarity, grammar, and tone of any message, helping ensure it lands the way it was intended to on the first send.

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    AI-Generated Polls & Quizzes

    Analyze PowerPoint or Google Slides content and suggest polls tailored to it, turning a presentation into an interactive moment without extra prep work.

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    AI-Generated Video & Talk Track

    Take a PowerPoint or PDF and turn it into a polished video complete with a talk track, enabling teams to quickly and easily create professional, engaging content.

  • Voice agents tailored to you.

    Use the AI Receptionist or easily build and deploy your own collaboration voice agent that ranges from scripted to fully autonomous.

    Use a pre-built frontline agent.

    AI Receptionist is a ready-to-go voice agent that answers calls, responds to common questions, and schedules appointments right out of the box, freeing your team from repetitive requests.

    Design your own voice agent.

    Customize a voice agent tailored to your business using an intuitive no-code and low-code builder, so you can quickly go from concept to deployment.

    Control the level of autonomy.

    Build autonomous agents that use LLMs for adaptive, human-like conversations—like ordering equipment or booking internal travel—or scripted agents for controlled, pre-configured responses.

    AI you can trust, by design.

    As AI takes on more of the work, it also expands the attack surface. AI Assistant runs inside the same governed, sovereign architecture your team already trusts.

    Adaptive AI Defense

    AI Assistant is protected by security that learns and adapts in real time, with detection for deepfake and synthetic voice and video attacks powered by Pindrop.

    Agent Guardrails

    Cisco AI Defense and AI Guardrails let your IT team control exactly what each agent can access and do, protecting against harmful content and prompt manipulation.

    Sovereign AI

    AI Assistant runs on the same encrypted, sovereign architecture as Webex, with keys you control and on-premises AI PODs that can keep conversation data inside your walls.

    One AI assistant that works with
    every tool.

    AI Assistant connects to the platforms your teams already use, so information and action move between them without forcing anyone to switch tabs.

    Find answers across
    platforms.

    Search from inside Webex and pull answers from 100+ connectors through Glean and Amazon Q index, covering tools like ServiceNow, Jira, and Slack, as well as through Microsoft Copilot, including SharePoint and OneDrive.

    Automate actions
    across systems.

    Ask AI Assistant to take action in the systems your team already uses like Salesforce for creating or updating a lead, and Jira for opening, updating, or cloning a ticket.

    Connect agents and
    skills.

    Through the Model Context Protocol (MCP), AI Assistant connects to agents like Claude, Codex, and Amazon Quick to search, retrieve, and take action across Webex, carrying over the skills already built in those tools.

    Real world. Real AI results.

    “The Cisco AI Assistant for Webex Suite has given our operations the boost that it needed to shift efficiencies into higher gear. We are more connected and collaborative than ever before.”

    Matt Dennington, Co-Chief Commercial Officer, McLaren Racing

    "I think the future of AI will help us do our best at work. But when things do come up, and we have to step away or skip a meeting for whatever reason, Cisco AI Assistant for Webex Suite will help us feel like we haven't missed a beat."

    Kristen Boydston, Director of IT, Service Management and Strategy, Dallas Cowboys

    1/2
    Resources, at your fingertips.
    Why Collaboration Needs a New Operating System
    In this independent analyst report, Craig Durr of The Collab Collective introduces a practical framework for redesigning collaboration to keep context moving across people, systems, and AI.
    Real-Time Speech to Speech Translation
    The Webex Translator Agent delivers real-time, speech-to-speech translation that doesn't just convert words—it preserves your voice, tone, and emotion.
    How Webex Redefines Collaboration for Mission-Critical, High Trust Organizations
    There are organizations where communication failures carry consequences that go far beyond inconvenience which is why Webex delivers enterprise-grade reliability, at every layer, every time.
    The System Everything Runs On: Security, AI, and Connected Intelligence at Work
    See how we are building a system where context transfers across interactions, the platform grows smarter over time, and security is the foundation.
    Blueprints for AI Success
    Get practical frameworks and actionable insights to design and scale AI initiatives that empower your workforce and drive long-term success.
    FAQs
    What is Cisco AI Assistant for Webex Suite?

    Cisco AI Assistant for Webex Suite is a system of AI agents built into the Webex Suite that works in the background to take notes, book meetings, drive action items, summarize conversations, and translate in real time across 120+ languages. It handles routine busywork automatically so teams can focus on higher-value work, without adding new tools or steps.

    What's the difference between Cisco AI Assistant for Webex Suite and Webex AI Agent?

    Cisco AI Assistant for Webex Suite works inside the Webex Suite to support employees—summarizing meetings, rewriting messages, prepping for calls, and coordinating agents like Notetaker and Scheduler. Webex AI Agent is a customer-facing autonomous agent that resolves inquiries across voice and digital channels in the contact center. One supports your team's daily work; the other handles your customers.

    Which AI agents are included with Cisco AI Assistant for Webex Suite?

    Cisco AI Assistant for Webex Suite coordinates several agents: Notetaker Agent captures discussions automatically, Scheduler Agent books meetings from conversational cues, Task Agent turns spoken commitments into tracked action items, Translator Agent delivers real-time speech-to-speech translation, Prep Agent synthesizes cross-platform history into a briefing, and Polling Agent suggests a poll when a decision is being debated. Each detects a need, suggests an action, and executes it.

    Do I need to set up or trigger the AI agents manually?

    No. The agents work in the background and act on cues in the conversation. For example, Notetaker Agent starts capturing even in spontaneous discussions, and Scheduler Agent listens for scheduling language without interrupting the meeting. Cisco AI Assistant for Webex Suite detects when an agent is useful and suggests or executes the action, so there's minimal manual setup.

    What languages does Cisco AI Assistant for Webex Suite support?

    Cisco AI Assistant for Webex Suite provides real-time translation across 120+ languages, including speech-to-speech translation through the Translator Agent that preserves each speaker's tone and emotion. Meeting and message summaries are also available in 120+ languages, helping distributed teams stay aligned in the language they work in best.

    Is Cisco AI Assistant for Webex Suite included in the Webex Suite, or does it cost extra?

    Cisco AI Assistant for Webex Suite is part of the Webex Suite, embedded across meetings, messaging, and calling. Specific agent availability and features can vary by plan, so check plans and pricing for what's included at your tier.

    How does Cisco AI Assistant for Webex Suite keep data secure?

    Cisco AI Assistant for Webex Suite runs on the same encrypted, sovereign architecture as the rest of Webex, with encryption keys you control and on-premises AI PODs that can keep conversation data inside your own environment. Cisco AI Defense and AI Guardrails let IT control exactly what each agent can access and do, protecting against prompt manipulation and harmful content.

    Can Cisco AI Assistant for Webex Suite connect to tools outside Webex?

    Yes. Cisco AI Assistant for Webex Suite connects context across platforms so intelligence follows the work rather than staying locked in one app. It integrates with tools across your ecosystem, letting teams reduce context switching while keeping work moving. Integrations include Microsoft Copilot, Glean, Amazon Q index, Amazon Quick, Salesforce, Jira, Slack, Claude, Codex, and more.

    Get started with AI Assistant.

    Contact our experts for a personalized demo, tailored to your business needs.