Cisco named a Leader by Gartner

For the 6th year in a row, Cisco is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS).

Why Webex is an industry leader

Extensive AI innovation, complete UCaaS portfolio, and a full breadth of solutions across the Cisco and Webex platform.

All-in-one collaboration suite

The most comprehensive collaboration solution including calling, meetings, messaging, polling, webinars, events, whiteboarding, and video messaging, plus single-pane-of-glass management.

Extensive AI innovation

Over 40 new AI capabilities launched across the entire portfolio, enabling unparalleled ease of use and effectiveness across Contact Center, Meetings, Messaging, Calling, Devices, and Control Hub.

Award-winning devices portfolio

Next-gen AI-powered devices deliver workplace transformation by making it easy to video-enable every space, and reimagine shared workspaces with desk reservation and modern hot desking.

The most comprehensive UCaaS portfolio

The only vendor with a complete suite of products from app to device that are trusted by millions and backed by Cisco’s networking infrastructure and end-to-end security.

Cisco
Other Enterprise Collaboration Providers
Reimagine Work:
Meetings
AI Meeting Assistant
Calling
Messaging
Webinars
Integrated Polling
Events Platform – (Virtual, Hybrid, In-Person)
Video Messaging (async)
One management portal
AI-Powered Manageability
AI-Powered Assistant
AI-Powered Codec


Reimagine Workspaces:
Room Devices
Desk Devices
Executive Boardroom
Digital Whiteboards/Meeting Boards
Phone & Peripheral Devices
Room Accessories
AI-Powered Manageability


Reimagine Customer Experience:
On-Premises Contact Center
Cloud Contact Center
CPaaS


Connected Buildings:
Smart Spaces


Security & Observability:
Cloud Security
Network Security
Endpoint Security
Email Security
Identity & Access Management
Zero Trust Security
Threat Intelligence
Security Management & Orchestration
Advanced Threat Protection
Web Security


Networking:
Collaboration Networking
Routing
Switching
Wireless
Software Defined WAN
Data Center Networking
Network Automation
Optical Networking
Enterprise & Campus Networks
Software-Defined Networking
Internet of Things (IoT)
5G & Service Provider Networking


Comprehensive Purpose-Built Integrated UCaaS Portfolio
Comprehensive Purpose-Built Integrated UCaaS Portfolio
95% of Fortune 500 companies trust Webex

Plus, the world’s most influential brands of all sizes.

Why our customers are raving.

Webex has really helped us collaborate. To be able to whiteboard, to ideate, to mind map the future of the company and connect on a business level in real-time and interact that way—it's brought us speed.

Eliot Crist, CEO – Fantasy Life

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It’s not just about the in-person and hybrid experience from a meetings perspective,” Belfiore explained. “It’s about meeting everybody how they want to be met no matter the platform—and Webex enables us to do that.”

Jonathan Belfiore, UC Architect – Broadridge

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Webex is the center of our strategy. It’ll be an integral part of communicating and sharing ideas with our colleagues, and I think it is central to our success and collaboration with both our peers and external partners as we move forward.

Jason O’Dell, Vice President, Voice Services Manager – First Horizon

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It’s almost like magic where everything comes together into one and users just have that seamless journey in Webex.

Edward Green, Head of Commercial Technology - McLaren Racing

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Download the Report

Webex is honored to be named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) report for six years in a row.

Read the report to see why.

2024 Gartner® Magic Quadrant™ for UCaaS

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Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 7 October 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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