As a naturally forward-thinking business, Broadridge is no stranger to innovation. Since implementing cloud-based collaboration tools, Belfiore and his team have opened the door for new, more accessible, and cost-effective experiences.
“As a Webex Suite customer, we have access to Webex Calling in the cloud,” he said. “Currently, we have an on-premise infrastructure that has a significant cost to run on our own data centers. But, with Webex Calling, we’re able to run that in Cisco’s infrastructure. We can spin down our own data center footprint at a cost savings and meet our customers anywhere they need to be.”
After a recent acquisition, Broadridge decided to deploy Webex Calling to its new users, who have a global customer base. Because it’s a cloud-based solution, this enabled them to meet with customers across North America, EMEA, and APAC without having to scale up data centers or increase their costs.
Belfiore is especially excited by the company’s new artificial intelligence capabilities, which he says will play an essential role in their Diversity, Equity, and Inclusion (DEI) strategy.
“Broadridge is a global company, so you can’t assume that everybody speaks English,” he explained. “That’s why real-time translation is a key cornerstone, because whether they’re using Webex Calling or Webex Meetings, they’re able to leverage transcriptions in real time to communicate with anybody that speaks any language.”
According to Chris D’Amato, Vice President of Technical Services, these tools—alongside a suite of integrated Cisco Collaboration Devices—have helped them reimagine their office spaces. “What we love is the simplicity of it all,” he said. “You walk into a conference room, and 10 people are there, another 20 on the screen—but it’s all the same team.”
D’Amato added that having a platform-agnostic environment is especially important. Allowing users to join other vendor meetings has proven dividends, and even empowered sales and marketing teams to meet with more customers. And the best part? With Control Hub, a centralized dashboard for the entire Webex Suite, he gains enhanced visibility into system performance.
“Through Control Hub, we’re tracking metrics on telephony, conference room hours, chat messages between associates, and meeting minutes,” he said. “We’re able to provide these metrics to our senior leadership team to demonstrate the value these tools are bringing to the table.”
Get in touch with our team today to learn more about how Webex can improve collaboration and customer experience at your organization.