Products
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WEBEX SUITE
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MeetingsVideo conferencing and screen sharing
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EventsIn-person and hybrid event management
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CallingCloud calling and phone system
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Video MessagingVideo messaging and screen recording
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MessagingGroup messaging, chat, and file sharing
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PollingInteractive Q&A, quizzes, and polling
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WebinarsLarge meeting and virtual event hosting
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WhiteboardingDigital co-creation and brainstorming
WORKSPACES
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Collaboration Devices
Explore AI-powered devices for any space.
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Workspace Designer
Design your own meeting room.
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Workspaces
Get blueprints for incredible outcomes.
CUSTOMER EXPERIENCE
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AI Agent
Dynamic AI interactions that lead to customer resolutions
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Cloud Contact Center
Intelligent, digital to human customer interactions
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AI Assistant for Contact Center
Empower agents, supervisors, and customer-facing teams with AI
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CPaaS
Communications platform for automating customer journeys
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Workforce Optimization
Optimize agent performance and customer satisfaction
Devices
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COLLABORATION DEVICES
Solutions
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USE CASES
CROSS-PLATFORM
Resources
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APP INTEGRATIONS
Maersk
Maersk transforms global customer experience with Webex Contact Center.
How Maersk modernized its contact center to support global growth and enhance customer experience.
Reducing complexities with a unified solution.
Webex Contact Center provided Maersk with scalable solutions that streamlined the customer and agent experience
Challenge
Maersk’s on-premises system couldn’t scale effectively to meet growing business demands and customer expectations.
Solutions
Moving to Webex Contact Center enabled Maersk to optimize performance on the fly, aligning resources to shifting customer needs.
Results
Supervisors can now access levels of visibility and control that previously weren’t available.
AI-powered customer experiences.
Webex Contact Center leverages the power of AI to supercharge your agents and take their skills to the next level.
Webex takes a complex problem and simplifies it for Maersk.
Maersk leveraged Webex Contact Center to migrate from a complex, on-premise phone system to a unified cloud solution.
Enhanced data accessibility
Webex provides agents with fast data accessibility, helping them provide accurate answers for customers.
Streamlined agent experience
Intuitive integration with existing systems made agents’ workflows more efficient and user-friendly.
Webex provides Maersk with more intuitive workflows.
Cisco has always been a trusted partner of Maersk. It had features and functionalities that we wanted, such as intelligent routing, integrated CRM, unified user experience, and complex reporting tools, and it just met all of our requirements.
Stephen Vickery, Enterprise Voice and Contact Center Service Owner
Transitioning from an expensive on-premises phone solution, which needed an upgrade of about $10 million, to an evergreen cloud solution at a fraction of the legacy upgrade costs has saved us vast sums of money.
Stephen Vickery, Enterprise Voice and Contact Center Service Owner
Historically, [our supervisors] didn’t have the data at their fingertips. Now with Webex Contact Center and Analyzer, we have granular-level information that our supervisors can consume.
Stephen Vickery, Enterprise Voice and Contact Center Service Owner
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Transforming the global customer experience for Maersk
Webex Contact Center enabled Maersk to save thousands of dollars and improve efficiency.
Seamless cloud migration
Webex Contact Center allowed Maersk to upgrade from UCCX and UCCE, quickly improving its efficiency.
Saved operational costs
Maersk saved thousands of dollars, avoiding a costly upgrade of $10 million for its on-premise system.
Posed for a future of AI
Webex’s suite of AI tools offers Maersk the chance to implement AI features like topic analytics, agent assist, and IVAs.
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