A Case Study: Introducing AI in Contact Centers Without Compromising Security

Watch this on-demand webinar to learn how organizations in highly regulated industries can introduce AI into the contact center while maintaining security, compliance, and customer trust.

Sebastian Leuser, Solution Architect at Deutsche Telekom, and Willem Evert Nijenhuis, Sr. Director of Product Management, share practical insights from Deutsche Telekom’s customer experience modernization journey.

You’ll learn about:

AI with guardrails: How to adopt AI-powered capabilities while meeting stringent regulatory, privacy, and governance requirements.
Modernizing the contact center: How digital channels, proactive communications, and intelligent automation can elevate customer experiences.
AI integration: Strategies for integrating modern AI solutions with existing systems and infrastructure.
Keeping humans at the center: Why human oversight remains essential for delivering trusted, high-quality customer service.
Real-world lessons: Insights from Deutsche Telekom’s journey to modernize its contact center and prepare for the future of AI-driven CX

Speakers

Sebastian Leuser

Solution Architect, Deutsche Telekom

Willem Evert Nijenhuis

Sr. Director of Product Management, Cisco

Watch the webinar

First Name*

Last Name*

Email Address*

Phone Number*

Company Name*

Job Title*

Country*

I would like to receive email communications about products and offerings from Cisco and its Affiliates. I understand I can unsubscribe at any time. See Cisco's Privacy Statement for more information.

There are required fields that need filling before you can submit.

Turning AI Hype into Real CX Outcomes

Unlock the truth behind what it really takes to turn AI hype into measurable customer experience outcomes.

Watch Now

The Compliance Tightrope: Deploying AI in Highly Regulated Industries

AI is no longer a future consideration for government agencies and highly regulated organizations.

Watch Now