How Agentic AI Creates Measurable Value in Banking CX

What happens when you apply agentic AI to one of the most common customer interactions?

First Horizon Bank discovered the answer through a single, high-volume customer journey: card activation.

The result? A 100% improvement in containment and a 50% reduction in Average Handling Time (AHT).

In this on-demand webinar, hear how First Horizon Bank identified the right customer journey, implemented agentic AI, and delivered measurable business outcomes while maintaining customer trust, security, and compliance.

Join Jason O'Dell, Voice Services Manager at First Horizon Bank, and Stefan Zeidenberg, Solutions Engineer and CX Strategist at Cisco, as they share lessons learned from the deployment and practical guidance for organizations looking to move from AI experimentation to enterprise impact.

You'll learn how to identify high-value AI opportunities, prioritize the right use cases, and create a roadmap for scaling success across the enterprise.

Key Takeaways

How to identify and prioritize well-defined customer journeys that can deliver immediate AI value.
Best practices for balancing automation with customer trust, security, and compliance requirements.
A practical framework for identifying high-value AI opportunities and scaling adoption across the enterprise.
Lessons learned from deploying agentic AI in a regulated banking environment.

Speakers

Stefan Zeidenberg

Solutions Engineer and CX Strategist, Cisco

Jason O’Dell

Voice Services Manager, First Horizon Bank

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