The pressure to modernize is real. The pressure to rip and replace isn't.

On-premises contact centers are under growing pressure to evolve as customer expectations rise and AI reshapes the customer experience. But modernization doesn’t have to mean abandoning your existing investments or handing over control of your data.

In this on-demand webinar, Sam Watson and Willem Evert Nijenhuis walk through how to modernize an on-premises contact center while protecting the security, governance, and data sovereignty that matter most. Using Cisco Contact Center Enterprise 15 (CCE), they explore how to improve customer and agent experiences, introduce AI responsibly, strengthen resilience, and create a path forward that fits your organization.

In this webinar, you’ll learn how to:

• Deliver more connected, seamless experiences across voice and digital channels.
• Improve customer and agent experiences with AI while maintaining control over how and where it’ is deployed.
• Strengthen security and governance with greater oversight across AI-led experiences using Agent 360 and Splunk.
• Keep operations running smoothly with better visibility, faster fixes, and greater resilience.
• Deploy AI where it makes sense for your organization with CCE 15—cloud-connected, hybrid, or fully on premises.

Modernize at your own pace while protecting existing investments and creating a foundation for future AI-powered customer experiences.