Elevate every experience with AI.

Connected Intelligence.

Where people and AI Agents work side-by-side to break down the barriers between them and successfully build the workplaces of today, for the workforce of tomorrow.

Distance Zero Experiences

Remove the barriers of time and place with immersive, AI-powered collaboration.

Human and Agentic Teammates

Partner with agentic AI teammates that work with you and for you.

Open Platform

Create an interoperable ecosystem where AI agents and entire teams work together seamlessly.

AI at your service.

With advanced agentic and assist AI solutions, Webex transforms experiences for your customers, employees, and business.

AI Agent

Deliver smart, human-like interactions with conversational intelligence across voice and digital channels to drive helpful, proactive self-service for customers and employees.

AI Assistant

Boost productivity with AI-driven summaries, action items, suggested responses, translations, search, and more.

Industry-first audio and video intelligence.

Audio Intelligence

With industry-leading noise removal, voice optimization, and real-time speech restoration that repairs and clarifies broken audio, every interaction stays crystal-clear—even in noisy environments with poor network conditions.

Video Intelligence

With video intelligence that recognizes participant presence and gestures, and AI-driven camera views that create truly cinematic experiences, everyone feels connected—no matter where they are.

Customer and employee experiences. Transformed.

Leverage AI to proactively anticipate customer needs, deliver personalized and effective self-service, automate intent fulfillment, augment the workforce, and turn insights into action.

Improve customer satisfaction

Eliminate hold times and resolve issues faster with proactive, personalized communications and the most life-like AI self-service.

Increase agent efficiency

Deliver faster, more effective support with AI-powered tools for agents, plus real-time coaching and burnout detection to help improve agent satisfaction and reduce turnover.

Make data-driven decisions

Get AI-generated analytics to improve decision-making, actionable insights, such as top call reasons, and predictive CSAT scores to drive continuous improvement.

Use the power of AI to drive smarter, more productive collaboration experiences whether employees are remote, in office, or on the go.

Elevate every interaction

Boost productivity with real-time meeting and messaging summaries and translations, automatic capture of action items, and instant answer to any question with the AI Assistant.

Unite teams, no matter the distance

Make every workspace intelligent and digitize workplace management with AI-powered devices that bring everyone closer, whether remote or in-office.

Transform IT management

Get instant answers and actionable insights with AI-powered management at scale to quickly deploy, administer, and troubleshoot devices and services from anywhere with ease.

A future-proof platform that delivers real results.

CUSTOMER EXPERIENCE
3x
faster agent response times
75%
anticipate reduced customer churn
EMPLOYEE EXPERIENCE
8hrs.
of time saved
per week
81%
had significantly more effective meetings

Why customers love Webex AI.

“The AI Assistant summaries in Webex Contact Center are concise, providing the important context of a customer’s earlier interaction during repeat calls. These can be leveraged by our virtual bankers to avoid repeat conversations and improve customer experience.”

Jason O’Dell, Vice President, Voice Services Manager at First Horizon Bank

“We compared what Webex produced [with AI-generated summaries] to the notes taken by our project manager in a meeting when testing the capability. Webex’s notes were more accurate and comprehensive.”

Pegasystems spokesperson

“Messaging summaries provide me with a quick overview of the discussions happening within a Webex space, allowing me to focus on the conversations that are important to me. I was amazed by the quality of the summaries from the very beginning.”

Sebastian Leuser, Solution Architect at Deutsche Telekom

1/3
Our commitment to
responsible AI. 

Security, trust, and privacy. Learn how Webex upholds these principles across our AI innovations.

Your data belongs to you.
Security by design, not by chance.
Trust is earned, transparency is paramount.
Powerful, expansive AI ecosystem.

Securely integrating a vast network of AI apps and tools for transformative enterprise experiences.

Gong
Fireflies
Beautiful.ai
Glean
Narada AI (OEM partner)
Outreach
Appspace
UMA
Salesforce
Amazon Bedrock (AmazonQ)
Nvidia
Apple
Microsoft