AI Agents Driving ROI: Uniting NSW.ACT’s Customer Experience Transformation

Watch this on-demand webinar to learn how Uniting NSW.ACT transformed its customer experience using AI agents built on Webex Contact Center.

Join Craig Mendel, Senior Manager of IT Customer Experience at Uniting NSW.ACT, and Abhiram Kramadhati, Director of Business Development at Cisco, as they share the story behind “Jeanie,” an AI agent designed to serve as the front-end experience for their contact center. Discover how the organization addressed high call volumes, long wait times, and agent burnout by introducing intelligent self-service that improves both efficiency and service quality.

You’ll learn how to:

Deploy AI agents in Webex Contact Center to handle high call volumes and reduce wait times.
Design intelligent self-service experiences that balance automation with compassionate, human-first support.
Improve agent productivity and reduce burnout with AI-powered workflows and assistance.
Achieve measurable ROI through faster resolution times, higher CSAT, and operational cost savings.

Speakers

Craig Mendel

Senior Manager, IT Customer Experience at Uniting NSW.ACT

Abhiram Kramadhati

Director, Business Development at Cisco

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