"After implementing WebEx technology, we've been able to resolve technical issues up to 80 percent faster, and our customers are ecstatic when they see our support staff fixing their problems right before their eyes. "Linda White, Vice President of Technology, CEV Multimedia
| RELATED LINKS | |
| WEBEX SUPPORT CENTER Learn more about WebEx Remote Support. Learn more about WebEx Remote Access. |
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| CASE STUDY Web-Based Support Tools Streamline Global Customer Service. (PDF) |
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| CUSTOMER VIDEO Heidelberger resolves 90% of technical support requests remotely. |
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| CISCO SMALL BUSINESS Learn about other Cisco Small Business solutions. |
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Improve customer experience, decrease time-to-resolution, and maximize team efficiency with WebEx Remote Support. View customers' screens, collect system information, and control desktops to resolve issues fast.
- Gain a competitive advantage by providing high-quality support and resolving issues on the first call.
- Get your team up and running quickly — WebEx doesn't require software installation, and it works through firewalls.
- Easily monitor, queue, and route support requests with a fully-integrated WebACD system.
- Provide personalized support and facilitate communication between customers and representatives using video.
- Transfer files to remote systems with drag-and-drop ease.
Streamline your IT support operationAre you providing IT helpdesk support and looking for ways to decrease costs? WebEx Remote Support enables your team to provide quality support to users anywhere without additional resources.
- Maximize agent efficiency by supporting multiple users at once.
- Route support requests to the next available or most-skilled representative.
- Bring subject matter experts into a session to assist in resolving difficult issues.
- Make continuous process improvements with real-time visibility from an integrated management dashboard.
Boost customer satisfaction with robust supportImpress customers with speedy, responsive resolutions to problems. WebEx Remote Support enables you to manage support requests efficiently.
- Start support sessions instantly and use WebEx to view a customer's screen, control their desktop, and collect system information.
- Transfer files directly to the customer's computer during a session.
- Demonstrate new features or capabilities right on the customer's screen.
- Communicate with other support reps during a session to draw from their expertise. Involve up to five participants in a single session.
Keep systems working smoothly with Remote AccessProvide support and upgrade software, even when the user isn't available. WebEx Remote Access saves the time and expense of on-site visits by granting access to remote, unattended systems anytime.
- View and control unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates.
- Count on accredited, enterprise-grade security, including multiple levels of password protection, and granular access controls.
- No additional hardware is required. Access any system in your network with a small agent that can be deployed on remote machines.
Designed specifically for supportWebEx Remote Support solutions provides powerful tools specifically for support teams.
It's really easy to get started—fast.
Learn more about WebEx Remote Support
Learn more about WebEx Remote Access
Have questions? Our solutions specialists are available to answer your questions and help you select the solution that matches your needs.
Contact us now or call 1-877-469-3239 to learn more.
Learn more about WebEx Remote Support
Learn more about WebEx Remote Access
Have questions? Our solutions specialists are available to answer your questions and help you select the solution that matches your needs.
Contact us now or call 1-877-469-3239 to learn more.
