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WebEx Remote Access
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Provide quality support to unattended computers anywhere in the world.


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WebEx Remote Access
Product Features
  • Tailored for the Windows OS
  • Support multiple computers
    – up to thousands
  • Works across firewalls
  • Drag-and-drop functionality for
    file transfers
  • Record, edit, and play back
    remote sessions
  • Comprehensive session logs
  • Built-in chat
  • Localization for nine languages
RELATED LINKS
DATA SHEET
Learn more about WebEx Support Center Remote Access. (PDF)
Learn more about the WebEx Network. (PDF)
CASE STUDY
WebEx helps IHAA fight AIDS by working smarter and reducing travel costs. (PDF)
PODCAST
Georgetown Law Center uses WebEx to deliver courses to remote students. (mp3)
CISCO SMALL BUSINESS
Learn about other Cisco Small Business solutions.
Cisco WebEx Support Center Remote Access makes it easy for you to view and control unattended servers, desktops, and point-of-sale systems – in real time – from your
Windows platform.
Improve your remote support effectiveness
Enable your helpdesk reps to perform remote service and maintenance task on remote systems in real time, through most firewalls – and without employee presence.
  • Create distributed remote access networks without investing in costly VPN hardware or dial-up modem banks.
  • Keep pace with rapid changes in technology, software licensing, and regulatory issues.
  • Provide proactive support during application, OS, or hardware upgrades.
Optimize your resources
Troubleshoot and maintain remote computers from anywhere and cut the cost of travel.
  • Eliminate costly field visits while increasing customer satisfaction and retention.
  • Implement remote access networks without investing in expensive hardware and software.
  • Deploy regular updates and security patches or respond and fix problems in less time.
Increase company uptime
Manage company hardware and software proactively and reduce scheduled
maintenance delays.

  • Access systems securely from any
    web browser.
  • Manage remote computers through
    most firewalls.
  • Keep systems up and running with tools that include file transfer and application control.
Count on enterprise-grade security
Take advantage of multiple levels of security and granular access controls to ensure that access is limited to
authorized personnel.
  • Set passwords at the site level, group level, or individual computer level.
  • 128-bit SSL and AES encryption guarantees your support and maintenance calls are
    private and secure, and no data is ever stored on our servers.
  • Black out the local machine's screen for added privacy while your technical support rep is working remotely.
Deliver premium 24x7 support
With no need to diagnose and troubleshoot problems in person, you can ensure minimum
downtime for important business applications.

  • Technicians can easily access mission-critical systems anywhere, anytime, from any
    web browser.
  • Transfer files and reboot and reconnect as needed to resolve problems rapidly.
  • Invite a subject matter expert to assist with complex issues, and share the same view of the desktop.
WebEx solutions can also help you view and control remote desktops for instant support. Learn about WebEx Support Center Remote Support.