Products
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WEBEX SUITE
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MeetingsVideo conferencing and screen sharing
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EventsIn-person and hybrid event management
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CallingCloud calling and phone system
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Video MessagingVideo messaging and screen recording
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MessagingGroup messaging, chat, and file sharing
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PollingInteractive Q&A, quizzes, and polling
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WebinarsLarge meeting and virtual event hosting
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WhiteboardingDigital co-creation and brainstorming
WORKSPACES
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Collaboration Devices
Explore AI-powered devices for any space.
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Workspace Designer
Design your own meeting room.
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Workspaces
Get blueprints for incredible outcomes.
CUSTOMER EXPERIENCE
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AI Agent
Dynamic AI interactions that lead to customer resolutions
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Cloud Contact Center
Intelligent, digital to human customer interactions
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AI Assistant for Contact Center
Empower agents, supervisors, and customer-facing teams with AI
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CPaaS
Communications platform for automating customer journeys
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Workforce Optimization
Optimize agent performance and customer satisfaction
Devices
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COLLABORATION DEVICES
Solutions
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USE CASES
CROSS-PLATFORM
Resources
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APP INTEGRATIONS
Cisco Store
Engaging customers with personalized communications.
How the Cisco Store enabled its customers to create and buy customized merchandise using the latest digital communications channels.
Innovative and connected retail experiences
Serving customers on their terms is a priority for the Cisco Store. Find out how the Cisco Store is meeting those expectations with Webex.
Challenge
The Cisco Store needed to deliver seamless experiences across digital channels to earn increased trust and loyalty.
Solution
Webex gave the Cisco Store a single platform to orchestrate all their customer interactions.
Results
The Cisco Store delivers personalized, real-time customer engagement via chatbot and QR code at events and provides 24/7 support.
Delivering end-to-end customer communications
See how the Cisco Store used Webex Connect to let customers design and buy custom merchandise at Cisco Live.
Frictionless, interactive shopping experiences
Customers simply scan a QR code to choose their patch design and placement. A chatbot guides them through pricing, provides an order number, and delivers live updates.
Personalized, two-way communication
From digital patch customization to proactive updates, every interaction is tailored and responsive—deepening customer satisfaction and connection.
Always-on customer support
The Cisco Store offers 24/7 support through a smart chatbot, with seamless escalation to the best-qualified live agent when needed.
Meeting customers where they are
Cisco Store leverages Webex to power exceptional customer experiences while freeing up agents to focus on value-adding or sensitive engagements.
Bringing the brand to life
At events, the Cisco Store uses Webex Connect to power digital-first experiences. Customers engage through their favorite channels.
Creating personalized journeys
Whether scanning a QR code or chatting with a bot for live updates, Webex Connect helps the Cisco Store deliver contextual interactions.
Enabling seamless handoffs
When needed, customers are smoothly transferred to a live agent in Webex Space—ensuring every query is handled quickly.
Connecting customers with confidence using Webex
With Webex, the Cisco Store delivers seamless, personalized interactions that elevate customer engagement and support.
Webex Connect has proven a vital asset for the Cisco Store team, with 42% of total sessions handled by its chatbot—freeing agents to focus on value-adding or sensitive engagements.
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