Products
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WEBEX SUITE
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MeetingsVideo conferencing and screen sharing
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EventsIn-person and hybrid event management
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CallingCloud calling and phone system
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Video MessagingVideo messaging and screen recording
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MessagingGroup messaging, chat, and file sharing
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PollingInteractive Q&A, quizzes, and polling
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WebinarsLarge meeting and virtual event hosting
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WhiteboardingDigital co-creation and brainstorming
WORKSPACES
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Collaboration Devices
Explore AI-powered devices for any space.
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Workspace Designer
Design your own meeting room.
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Workspaces
Get blueprints for incredible outcomes.
CUSTOMER EXPERIENCE
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AI Agent
Dynamic AI interactions that lead to customer resolutions
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Cloud Contact Center
Intelligent, digital to human customer interactions
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AI Assistant for Contact Center
Empower agents, supervisors, and customer-facing teams with AI
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CPaaS
Communications platform for automating customer journeys
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Workforce Optimization
Optimize agent performance and customer satisfaction
Devices
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COLLABORATION DEVICES
Solutions
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USE CASES
CROSS-PLATFORM
Resources
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APP INTEGRATIONS
HMRC
Managing communication campaigns centrally.
How HMRC simplified processes and enabled faster access to new services.
Smarter Campaigns, Faster Results
With advanced reporting, HMRC streamlined communications.
Challenge
HMRC’s use of multiple providers led to fragmented communications. High call volumes and phishing risks further complicated customer engagement.
Solution
Webex enabled HMRC to deliver targeted, secure email and SMS campaigns at scale improving customer trust.
Results
HMRC sends 380 million emails and 20 million SMS messages annually with enhanced reporting and cross-team visibility.
Stronger campaign performance and customer trust.
Streamline customer communications with Webex.
Simplifying operations and improving responsiveness
See how HMRC used Webex to enable targeted, secure outreach across digital channels.
Simplifying complex communications
By consolidating email and SMS messaging into a single platform, HMRC reduces complexity and eases pressure on contact centers.
Reaching millions with confidence
HMRC now delivers secure, targeted communications to specific customer groups at scale through digital channels each year.
Better tracking and analysis
Advanced reporting and cross-team visibility has enabled HMRC to launch services faster and adapt quickly to changing needs.
Streamlining customer communications
HMRC uses Webex to deliver seamless, high-impact customer experiences.
Reaching customers at speed
HMRC uses Webex to act quickly, communicate clearly, and stay ahead.
Improved visibility
Webex helps HMRC run all communication campaigns on one platform.
Result oriented
HMRC track performance in real time and make data driven decisions.
Optimizing campaigns with smarter communications
With Webex, HMRC delivers tailored, data-driven customer experiences
Webex Campaign has simplified our processes through the management of email and mobile messaging communications, through a single platform, across different services and teams
Hinesh Patel, Service Owner, HMRC
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