Novuna

Scaling call management with Webex Contact Center.

How Novuna embraced our cloud-based solution for improved customer experience.

Contents

Challenge

Novuna’s on-premises system couldn’t scale effectively to meet growing business demands and customer expectations.

Solutions

Migrating to Webex Contact Center provided a flexible, cloud-based platform with accessible data and AI voice capabilities.

Results

With call summaries and customer data, agents can now learn about the caller quickly to provide better service.

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We wanted to understand and engage in more feature-rich applications and services and, therefore, decided to embark on our Webex journey.

Natalia Woloseckyj-Jones, IT Infrastructure Manager

Webex Contact Center gives our agents all the information they need, from understanding the number of calls that are coming into how well they’re doing on a day-to-day basis.

Natalia Woloseckyj-Jones, IT Infrastructure Manager

Webex Control Hub has significantly relieved some of our security requirements as a financial organization. Having that lifted by Webex itself has been pivotal to stopping some of the operational issues we may have had before.

Natalia Woloseckyj-Jones, IT Infrastructure Manager

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Empowering agents, enhancing service

See how centralized dashboards, AI, and simplified licensing helped Novuna create seamless experiences for both agents and customers.

Built for growth

Webex Contact Center helped Novuna overcome legacy limitations and scale operations across multiple divisions.

A better way to connect

Webex Contact Center’s unified voice and analytics enabled Novuna to support a million customers and elevate every call.

Smarter infrastructure

A strategic shift to Webex improved compliance and effortless agent experiences.

Scaling call management with Webex Contact Center.

How Webex helped Novuna future-proof its customer experience