Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Dynamic AI interactions that lead to customer resolutions
Intelligent, digital to human customer interactions
Empower agents, supervisors, and customer-facing teams with AI
Communications platform for automating customer journeys
Optimize agent performance and customer satisfaction
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WWT conceptualizes, tests, and validates innovative technology solutions for the best business outcomes with Webex Contact Center
In an outcome-driven approach, WWT applies logic, precision, and an outcome driven approach to customer concerns.
With competing business challenges such as high call volumes, time-intensive agent onboarding and productivity concerns, clients historically had to settle for piecemeal solutions.
Cloud-native Webex Contact Center and it’s out of the box capabilities addresses multiple customer concerns in a single platform.
Customers track measurable gains in operational efficiency with faster and smarter interactions because of WWT and Cisco’s ability to execute complex integrations with ease and success.
Refining customer experience through innovative technology solutions. Cisco and WWT address industry-specific challenges with AI-driven enhancements. Together, they empower clients to surpass traditional limitations and achieve transformative results in customer service.
Solving real world problems with AI and simulated scenarios
Using a consultative and innovative methodology, WWT leverages their Advanced Technology Center (ATC), replicating their clients’ contact center environments and testing Webex Contact Center performance through the lens of the organization’s desired integrations.
With AI tools for agent assist and automated call summarization, WWT has projected a 3-year savings of $7.5 million by reducing call time by 12% and call wrap-up time by 60% when implementing real-time agent assist and automated call summarization together.
Across healthcare, financial services, utilities, government and more, WWT has reduced call time and increased ROI.
By combining agent assist with call summarization, WWT has projected a 3-year savings of $7.5 million by reducing call time by 12% and call wrap-up time by 60% when implementing real-time agent assist and automated call summarization together.
Terry Ford, Technical Solutions Architect
With WWT and Cisco, the limitation is no longer the software; the organization’s imagination is the only limit.
Bond, Principal Solutions Architect
We were already in a strategic position to seamlessly integrate Gen AI as it emerged. This, combined with our established Contact Center expertise, enables us to guide clients in realizing the benefits and ROI of AI in their CX initiatives.
WWT’s Vice President of Digital Experience, Joe Berger
With WWT and Cisco offerings, customers no longer have to contort their operations or their objectives to the solutions on hand. The limitation is no longer the software; the organization’s imagination is the only limit.
Build confidence and reduce risk by testing Webex Contact Center integrations in WWT's Advanced Technology Center.
Increase savings, improve productivity, and exceed customer expectations through personalized interactions.
Technical architects bring deep expertise working with clients across diverse industries.
