Trusted by customers, recognized by IDC.

The CSAT Awards recognize the leading CX vendors in each application market that receive the highest customer satisfaction scores based on IDC’s CX Path survey—a global survey of approximately 2,500 organizations across all geographic regions and company sizes, where customers rate vendors on more than 39 different customer satisfaction metrics.

Based on their analysis, IDC has awarded Cisco the 2025 CX Contact Center Customer Satisfaction Award for Webex Contact Center after being placed in the highest scoring group for contact center application vendors.

Download the report to see why customers rave about Webex Contact Center and what makes Cisco a leader.