Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Reporting in contact centers involves generating detailed reports on various operational metrics and performance indicators, such as call volume, service level, average handle time, customer satisfaction scores, and more. Effective reporting is essential for informed decision-making, strategic planning, and continuous improvement efforts.