Sitzungen

Tauchen Sie in 30 informativen Sitzungen in sechs unterschiedlichen Tracks in das Thema „Hybrides Arbeiten“ und das Transformationspotenzial der Kundenerfahrung ein.


Die heutigen Arbeitsumgebungen erfordern ein neues Maß an Flexibilität, um sich an sich ändernde Bedingungen, eine verteilte Belegschaft und Workflows anzupassen, die sich über alle Bereiche des Unternehmens, der Kunden und der Partner erstrecken. Ist Ihr Unternehmen bereit, die Herausforderungen des hybriden Arbeitens zu meistern und dadurch zu wachsen? Im vergangenen Jahr haben wir gesehen, wie Unternehmen ihre Workflows dank Webex erfolgreich an die neuen Arbeitsweisen anpassen konnten.

In dieser Keynote werden Sie von Cisco-Führungskräften wie Chuck Robbins, Chairman & CEO, Jeetu Patel, SVP/GM Security & Applications, und Javed Khan, SVP/GM Collaboration, erfahren, wie die Strategie für hybrides Arbeiten von Cisco bessere hybride Arbeitserfahrungen für Unternehmen jeder Größenordnung bieten kann. Sie werden neue Innovationen entdecken, die kontinuierliche, kollaborative Workflows über verschiedene hybride Arbeitsumgebungen hinweg ermöglichen, die Sicherheit und das Wohlbefinden der Mitarbeiter verbessern, die Kultur in Ihrem Unternehmen fördern und hybride Events ermöglichen, die die Teilnehmer nie vergessen werden.

Die wichtigsten Erkenntnisse:

  • Verstehen Sie, wie die Webex-Strategie eine integrativere Arbeitsweise in Ihrem Unternehmen fördern kann
  • Erfahren Sie aus erster Hand, wie die Webex-Plattform innovative Erfahrungen in allen Arbeitsbereichen ermöglicht, unabhängig von Geografie und Arbeitsumgebung
  • Erhalten Sie Einblicke und Best Practices von führenden CIOs und erfahren Sie ihren Ansatz für hybrides Arbeiten

Referenten:

Chuck Robbins
Chair & CEO, Cisco

Chair & CEO
Cisco

Chuck Robbins is the Chair and CEO of Cisco. He assumed the role of CEO on July 26, 2015 and was elected Chair of the Board on December 11, 2017. As Chair and CEO, Chuck is focused on helping companies, cities and countries as they look to Cisco to connect, secure and automate their organizations for a digital-first world. Chuck is on the Board of Directors for BlackRock; Chairman Emeritus of the US-Japan Business Council; a Member of the International Business Council for the World Economic Forum; on the Board of Directors for the Business Roundtable; a Board of Trustees member for the Ford Foundation; a member of the International Council for the Belfer Center for Science and International Affairs at Harvard University; and a member of the 2019 class of the American Academy of Arts and Sciences. Chuck holds a bachelor’s degree in mathematics with a computer science concentration from the University of North Carolina.

Jeetu Patel
EVP/GM, Security & Collaboration, Cisco

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth.

He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Javed Khan
SVP/GM, Collaboration, Cisco

SVP/GM, Collaboration
Cisco

Javed Khan is SVP and GM of Cisco’s multi-billion-dollar Collaboration business which includes the Webex App, Webex Devices, Webex Calling, and Webex Contact Center. He brings 20+ years of enterprise and consumer product leadership to Cisco.

Previously, Javed led Cisco’s Cloud Calling business and was responsible for the strategy and execution of product management, development, and partner operations. Prior to that, he led the Webex Meetings business unit, driving many transformative initiatives including developing a single meetings platform and modernizing the Webex experience.

Javed came to Cisco from Symantec where he served as the VP of Enterprise and Consumer Security products. Javed holds an MS in Computer Science and an MBA from the Anderson School of Management at UCLA. When he's not working, he enjoys spending time with his family in the San Francisco Bay area.

Todd Nightingale
EVP/GM, Enterprise Networking & Cloud, Cisco

EVP/GM, Enterprise Networking & Cloud
Cisco

Todd Nightingale is the Executive Vice President and General Manager of Cisco's Enterprise Networking and Cloud business. He leads business strategy for Cisco's multi-billion dollar core portfolio. His team is responsible for helping customers transform their infrastructure and digitize their businesses with best-in-class networking, deep cloud automation, and a seamless, premium user experience. Previously, Nightingale led Cisco's Meraki business. He also held multiple management positions at AirDefense, acquired by Motorola. Nightingale holds a bachelor's degree in electrical engineering and computer science and a master's degree in computer science from the Massachusetts Institute of Technology.

Snorre Kjesbu
VP/GM, Webex Devices, Cisco

VP/GM, Webex Devices
Cisco

Snorre Kjesbu is Vice President & General Manager of Webex Devices at Cisco leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. His passion for design with over 20 years of engineering experience are at the core of Snorre's belief in always providing authentic user experiences. Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University.

Curt Garner
CTO, Chipotle

CTO
Chipotle

Curt Garner is the Chief Technology Officer for Chipotle Mexican Grill. Mr. Garner joined Chipotle in November 2015 and has been instrumental in developing Chipotle’s digital platform and the integration of technology across the organization as well as ensuring data security. Mr. Garner’s leadership has secured global recognition for Chipotle’s platforms including the award- winning Chipotle app and the brand’s loyalty program, Chipotle Rewards. In 2020, Mr. Garner was named to the CIO Hall of Fame. Prior to Chipotle, Mr. Garner worked at Starbucks Corporation for 17 years, most recently serving as Executive Vice President and Chief Technology Officer. He led the brand’s global technology and engineering services and was responsible for creating and building the Starbucks app, loyalty program, website, and mobile payment. Before that, Mr. Garner was responsible for leading the development and deployment of technology for Wendy’s international division as well as the technology that supported Tim Hortons initial expansion into the U.S. marketplace. Mr. Garner has a Bachelor of Arts degree in economics from The Ohio State University.

George Thomas
CIO, JLL

CIO
JLL

Based in Singapore, George is responsible for steering JLL’s enterprise technology, strategy, and cyber operations covering JLL’s businesses in over 80 countries with a global workforce of more than 91,000. George is part of the JLL Technologies (JLLT) executive leadership team led by JLLT co-CEOs, Mihir Shah and Yishai Lerner. Prior to JLL, George has over 20-year track record in technology and in data, where he held global leadership roles, covering the United States, Europe and Asia with General Electric and HSBC. His experience spans various technology and data solutions, focusing on future-proofing business operations through digital transformation for industrial, commercial, and consumer markets. George is an alumnus of the Kerala University, India, the University of Louisville, Kentucky, and Stanford University’s Graduate School of Business.

Andrey Khusid
Founder & CEO, Miro

Founder & CEO
Miro

Based in Singapore, George is responsible for steering JLL’s enterprise technology, strategy, and cyber operations covering JLL’s businesses in over 80 countries with a global workforce of more than 91,000. George is part of the JLL Technologies (JLLT) executive leadership team led by JLLT co-CEOs, Mihir Shah and Yishai Lerner. Prior to JLL, George has over 20-year track record in technology and in data, where he held global leadership roles, covering the United States, Europe and Asia with General Electric and HSBC. His experience spans various technology and data solutions, focusing on future-proofing business operations through digital transformation for industrial, commercial, and consumer markets. George is an alumnus of the Kerala University, India, the University of Louisville, Kentucky, and Stanford University’s Graduate School of Business.

Mariano Suarez-Battan
Co-Founder & CEO, Mural

Co-Founder & CEO
Mural

Mariano Suarez-Battan is a Co-founder and CEO at MURAL, the leading provider of digital workspaces for guided visual collaboration in the enterprise. He is a three-time co-founder, an EY Entrepreneur of the Year 2021 Finalist, and an inventor by trade, who is on a mission to inspire, enhance, and connect "imagination workers" so they can collaborate and solve hard problems together.

Mark Mader
CEO, Smartsheet

CEO
Smartsheet

With over 20 years executive leadership experience driving innovation for high-growth Software-as-a-Service (SaaS) companies, Mark is a recognized leader in the technology community. He has been named Ernst & Young’s Entrepreneur of the Year in Technology for the Pacific Northwest, and GeekWire’s CEO of the Year. Under his leadership, Smartsheet was named Washington’s Best Workplace by the Puget Sound Business Journal, and Seattle’s Next Tech Titan by GeekWire. Passionate about entrepreneurship and tech innovation, Mark is a contributor to media outlets like Bloomberg, Forbes, CNBC, and Entrepreneur, and has been a featured speaker at many events, including YPO Innovation Week, and the NYSE Tech Leadership Summit. He also serves as a board member of ZoomInfo, the University of Washington Information School, one of the nation’s top information science programs, and as a member of the New York Stock Exchange’s Listed Companies Advisory Board (LCAB). A dual-citizen of Germany and the United States, he has spent considerable time working and living abroad and applies that global perspective to the products and services that Smartsheet delivers. Mark graduated with a B.A. in Geography from Dartmouth College.

Anders Mortvedt
Engineering Product Manager, Cisco

Engineering Product Manager
Cisco

Anders Mortvedt is Senior Product Manager for Webex Room Devices. Anders is responsible for the Room Panorama and Room systems. Anders have been in the videoconferencing industry since 1999, and joined the Product Management team in 2010.

On his spare time, Anders enjoy spending time with his family and friends. Hunting, hiking, skiing, hockey and soccer is hobbies that Anders enjoy.

Astrid Gintz
Leader, Product Marketing, Cisco

Leader, Product Marketing
Cisco

Christina Li
Engineering Product Manager, Cisco

Engineering Product Manager
Cisco

Christina is Product Lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, she led international expansion for Cisco's Webex Contact Center solution and was Chief of Staff to one of the Collaboration executives. Prior to Cisco, Christina was the founding investment associate at Spero Ventures, an early stage venture fund anchored by the founder of eBay. Christina started her career in investment banking at Goldman Sachs, where she advised Fortune 500 and private companies on M&A and debt & equity raises. Christina graduated from the University of Michigan with a Bachelor of Arts in Political Science and a Bachelor of Business Administration from the Ross School of Business. She remains active in the startup and venture ecosystems as an angel investor, advisor, and advocate for sustainable business and diversity, equity, inclusion and access (DEIA) which are north stars in her career.

Christina Torok
Product Marketing Manager, Webex Events, Cisco

Product Marketing Manager, Webex Events
Cisco

Christina has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she is a Product Marketing Manager for Webex and Socio event solutions.

Jason Hansen
Chief of Staff, Webex Devices, Cisco

Chief of Staff, Webex Devices
Cisco

Jason Hansen is Chief of Staff for Webex Devices supporting the global business unit for video, phone, wearables and peripherals. After spending over 15 years in collaboration sales and business development, Jason believes at the heart of every great technology is a connected experience that enhances both work and home life.

Jason received a BA summa cum laude from Colorado Christian University in communication and is working toward a Master of Communication Management with a concentration on User Experience Strategy at the University of Denver. No stranger to storytelling, he is an accomplished musician, collects vinyl records, and loves playing video games with his children.

Manali Dongre
Senior Product Manager, Webex Teams, Cisco

Senior Product Manager, Webex Teams
Cisco

Manali DOngre leads the App Experiences and App Fundamentals team for the Webex app in Cisco’s Collaboration Group. She joined Cisco a year and half ago was passionate about working on end user experiences. Her goal is to drive a compelling and inclusive user experience that will improve the collaboration and productivity of the users using the Webex app.

Michael McGary
Senior Product Manager, Cisco Collaboration, Cisco

Senior Product Manager, Cisco Collaboration
Cisco

Michael McGary is the manager and Principal Product Manager responsible for Scheduling & Calendar System Integrations, Zero Trust Security for Webex, various Webex back-end services, many Microsoft integrations including Cloud Video Interop, and facilitates cross-engineering and cross-business unit initiatives.

Michael began his career working at General Electric in various contract and employee roles over nine years becoming the leader of a team that installed, operated, and maintained GE Power Systems video conferencing, satellite, and cable television systems. He was the first to implement an internal webcasting network at GE, Microsoft NetMeeting network, and first Video over IP solution in Eastern Europe, allowing the company to reduce costs, decrease cycle times, and increase productivity.

Michael came to Cisco from the TANDBERG acquisition, where he worked in various technical roles for more than 8 years, designing solutions and architectures for many key customers. Michael started at Cisco as a Technical Marketing Engineer and then was promoted to Product Manager where he managed a team of PM’s. Michael moved to Webex in 2015 and worked on building-out core components—including what is now known today as the Webex Calendar Service.

Miya Mcclain
Director, Product Management Webex Online

Director, Product Management Webex Online, Cisco
Cisco

Miya leads the Webex.com Product Management team. She started her career as a Software Development Engineer in Test, eventually switching to Product Management. Over the last 15 years Miya has led both engineering and PM teams across Microsoft, Nordstrom and now Cisco. Prior to joining Cisco, she has worked on a variety of products including Office.com, the Microsoft retail platform and Nordstrom Mobile and Store Apps. Miya is passionate about building software products that seamlessly enhance and integrate with our everyday lives. Miya began working for startups and building websites as a freshman in high school and went on to study Computer Science at Mills College, an all-women’s college in Oakland, CA. Miya is passionate about equal education for women and people of color. She has spoken at multiple events for students of color including Women in Tech Regatta (2021), Grace Hopper (2019 , 2020), the Technology Access Foundation yearly luncheon, University of Washington WiSE Conference and Year Up’s Puget Sound Career Day. Miya lives in Seattle with her husband and four children.

Molita Sorishochamaki
Product Marketing Manager, Webex Cloud & Control Hub, Cisco

Product Marketing Manager, Webex Cloud & Control Hub
Cisco

Molita Sorisho is a Product Marketing Manager at Webex. She leads outbound marketing strategy and initiatives for Webex Cloud and Control Hub. She has great passion for creating brand awareness and driving growth via successful product positioning, messaging, and marketing campaigns.

Nikki Heyder
Growth, Marketing & Ops Lead, Vidcast, Cisco

Growth, Marketing & Ops Lead, Vidcast
Cisco

Nikki is currently the Growth, Marketing & Ops lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, Nikki was the product management lead for Cisco's Webex Contact Center solution and Cisco's Contact Center AI portfolio. Nikki came to Cisco via the Voicea acquisition where she ran Product Marketing and Strategic Partnerships for their innovative AI-driven speech-to-text translation engine. Additionally, Nikki also ran Outbound Product Management at Oracle Data Cloud (formerly BlueKai). A UCLA graduate, Nikki is also an avid runner with eight half-marathon medals to her name.

Nital Patel
Systems Engineer, Cisco Experience Center, Cisco

Systems Engineer, Cisco Experience Center
Cisco

Nital Patel joined Cisco in 2004 supporting Customers and Cisco sellers at our Customer Proof of Concepts lab. Nital has worked in the Select Mid-Market Space as field Systems Engineer supporting various industry customers on their digital transformation journeys. Currently, Nital presents at our Cisco Experience Center in San Jose through demonstrations of cross architecture solutions to global Customers, Governments, and World Leaders.

Padmini Kirshnan
Product Manager, Webex Customer Experience, Cisco

Product Manager, Webex Customer Experience
Cisco

Padmini Krishnan is a Product Manager for Webex Customer Experience, with a current focus on the API and developer strategy for Webex Contact Center and supporting technologies. In this role, she is responsible for planning and development of the developer portal infrastructure, publishing APIs, and overseeing developer experience and enablement. She was previously a product manager in the Webex Devices Group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts - Amherst and an MBA from the University of Texas McCombs School of Business.

Tom Richards
Director, Product Management, Webex Devices, Cisco

Director, Product Management, Webex Devices
Cisco

Tom Richards is a Director of Product Management with 20 years experience in software, hardware, cloud and AI technologies. Currently leading a team responsible for Strategic Growth and Adoption of Collaboration Endpoints in Cisco’s Collaboration Technology Group. Joined Cisco in 2004 through the acquisition of Parc Technologies - a start-up co-founded with a research team from Imperial College, London. Parc Technologies was built on technology developed during the completion of his PhD at Imperial College in Artificial Intelligence.

Travis Isaacs
Head of Design, Webex Suite, Cisco

Head of Design, Webex Suite
Cisco

Travis Isaacs leads a global team of designers, writers, and researchers for Webex, a leading real time collaboration platform. Over the course of a career entering its third decade—he’s designed for in-house teams, agencies, consulting firms and took right turns as a co-founder and product manager at Microsoft. Outside of work. Travis lives in Seattle with his wife Kristi, two tweens Audrey and Camill, and two dogs Trudy and Penny. Outside of work he lives the Pacific Northwest Dream—a steady diet of mountains, ocean, and evergreen forests.


Hybrides Arbeiten wird sich durchsetzen und erfordert eine neue Art von Kollaborationslösung. Dieses neue Modell erfordert eine Lösung, die flexibel, unterstützend und integrativ ist, damit jeder zum Erfolg eines Unternehmens beitragen kann. In dieser Sitzung erfahren Sie, wie die Webex Suite speziell dafür entwickelt wurde, eine umfassende Collaboration-Erfahrung für jeden zu bieten, unabhängig von Arbeitsstil, Arbeitsbereich oder Workflow. Carolina Milanesi von Creative Strategies wird Einblicke in die Trends für hybrides Arbeiten geben, und Colin McGuire von Chipotle wird berichten, wie das Unternehmen hybrides Arbeiten mit Webex umsetzt.

Referenten:

Amit Barave
VP of Product Management for Webex Applications, Cisco

VP of Product Management for Webex Applications
Cisco

Amit Barave is the VP of Product Management for Webex Applications and a Communications and Collaboration industry veteran. Prior to Webex, he was instrumental in launching industry-first products in TelePresence and IP-Radio communications space and scaling them to market leadership. Amit holds an MBA from Haas School of Business, UC Berkeley and 13 US patents in the field of radio and video communications.

Carolina Milanesi
President and Principal Analyst, Creative Strategies

President and Principal Analyst
Creative Strategies

Carolina is the President and Principal Analyst at Creative Strategies, where she focuses on a broad range of consumer technologies and services, including those that profoundly impact user behavior in an enterprise context. Her passion for user engagement and user experience drove her to increasingly spend time analyzing the future of work and employee engagement, especially as it relates to collaboration and workflows. She also founded The Heart of Tech which aims to help technology providers with their corporate social responsibility efforts and their impact on society. Previously, she was Chief of Research at Kantar Worldpanel ComTech, where she drove thought leadership research and delivered strategic insights to C-level executives in the areas of product planning, product marketing, go to market and customer retention and acquisition. Prior to this, she spent 14 years at Gartner. She is a regular contributor to Forbes, Fast Company and Italian daily La Stampa. She is often quoted in the press and also appears on various news outlets.

Colin McGuire
VP, Corporate Systems, Chipotle

VP, Corporate Systems
Chipotle

Colin McGuire is the VP, Corporate Systems for Chipotle Mexican Grill. He joined Chipotle in June 2014, focused on building and maturing the teams responsible for corporate and restaurant technology. Mr. McGuire has driven the implementation of scalable and reliable technology platforms that support both customer and employee experience.

Prior to Chipotle, Mr. McGuire was responsible for global IT infrastructure, data center, and engineering functions at companies across financial services, energy and engineering, and entertainment industries. Most recently, he led the teams responsible for building the streaming and broadcast infrastructure at Starz Entertainment.

Mr. McGuire has a Bachelor of Science in Information Technology from the University of Phoenix.

In unserer modernen Welt entwickelt sich die Geschäftskommunikation rasant weiter, und Anrufe sind der Kern dieser Transformation. Viele Kunden wechseln aus physikalischer Ebene in die Cloud, was eine sicherere, zuverlässigere und skalierbarere Kommunikationsinfrastruktur verspricht. In dieser Sitzung erfahren Sie mehr über die jüngsten Innovationen, die Webex eingeführt hat, um Kunden auf die Zukunft vorzubereiten. Wir werden von Rich Shaw von unserem Partner AT&T begleitet, um zu besprechen, wie wir zusammenarbeiten, um die Cloud-Calling-Branche zu transformieren, und von Stanley Toh von Broadcom, der mitteilen wird, wie sie Cloud Calling von Webex für ihre Kommunikationsanforderungen verwenden.

Referenten:

Lorrissa Horton
VP/GM, Webex Calling und Online, Cisco

VVP/GM, Webex Calling und Online
Cisco

Lorrissa is Vice President and General Manager of the Calling and Online business for Webex. She leads a global team responsible for the strategy and the future growth of the Calling portfolio. With the recent acceleration of hybrid work, Lorrissa is laser focused on the innovation of Webex Calling to meet the growing demand of Cisco customers.

Prior to this role, Lorrissa drove the product evolution of Webex Teams. Transforming the modern work experience with a single app that keeps work moving regardless of location. Empowering people to work anyplace and anytime with best-in-class cloud calling, messaging, meetings and collaboration capabilities. An area that she knows very well given her direct experience as a working mom who leads global teams and leverages remote capabilities to be successful. Webex technology and innovation is at the core of who she is as a person and as an industry leader.

Lorrissa brings more than 16 years of experience in product management, productivity software in Microsoft Office, natural language processing, and machine learning with search and NUI experiences, hardware development for sound and video, analytics with Microsoft PowerBI, and business applications for human capital management. She is extremely passionate about innovation and has a track record of thinking outside-the-box with the development of 10 patents over her career.

Rich Shaw
VP, Voice und Collaboration Product Management, AT&T

VP, Voice und Collaboration Product Management
AT&T

Rich is responsible for all Business Voice, Collaboration and Unified Communications products that are offered in AT&T’s Business Market segments. He supports solutions in all major industries, including financial services, manufacturing, education, healthcare, retail, hospitality and government. He is responsible for creating a consistent strategy and a long-term investment plan to grow and transform the $10 Billion, voice and collaboration portfolio to support strategic and new services. Rich earned a BSBA and an MBA from Rockhurst University in Kansas City, Missouri and attended the Executive Development Program at Kellogg School of Business – Northwestern University.

Stanley Toh
Leiter Enterprise End-User Services & Experience, Broadcom

Leiter Enterprise End-User Services & Experience
Broadcom

Stanley Toh is the Head of Enterprise End-user Services and Experience tower of Broadcom’s Global Technology Organization. Stanley has excellent leadership track records managing diverse global teams in successfully executing multiple M&As transformation; global IT operations & digital transformations programs; implementing leading edge & cloud technologies; and enhancing end-users experience with AI, ML & automations workflows. Stanley has strong technical, support and business processes qualifications with over 20 years hands on experience in end-user service delivery; strategic & financial planning; project management; contract negotiations; implementing Cloud First strategy and new technologies that changes the end-users experience landscape. Stanley has a proven record of successfully analyzing an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings.

Amey Parandekar
Senior Direktor, Webex Calling Project Management, Cisco

Senior Direktor, Webex Calling Project Management
Cisco

Amey leads Product Management for Webex Calling, an enterprise grade, globally available and innovative calling, and phone system. He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing. Empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work.

Prior to this role, Amey led Product and Program management for Microsoft's Azure cloud IaaS/PaaS services across different verticals segments including sovereign clouds and government verticals. He built Skype consumer and Skype for Business infrastructure, services and built Microsoft Teams calling and meetings from ground up and grew Teams adoption to hundreds of millions of users. He has extensive experience working at large companies as well as startups, building innovative products and bringing them to market.

Amey brings more than 20 years of experience in areas such as product management, design, cloud engineering in productivity software at Microsoft Office, natural language processing, machine learning with search and NUI experiences, hardware integration for audio and video and analytics. He has developed 20 patents over his career.

Amey has a B.Tech from Indian Institute of Technology, Bombay and a Masters from North Carolina State University.

Hybride Arbeit hat das Potenzial, Spaltungen zu erzeugen – zwischen Büro- und Telearbeitern, lautstarken Extrovertierten und zurückhaltenden Introvertierten und Menschen, die verschiedene Sprachen sprechen. In dieser Sitzung erfahren Sie, wie Meetings in Webex eine integrativere Echtzeit-Zusammenarbeitsumgebung ermöglichen, die allen, unabhängig von Standort, Persönlichkeit oder Fähigkeiten, die gleichen Erfahrungen bietet. Tetra Laval wird berichten, wie sie Webex verwendet haben, um Sprachbarrieren zu überwinden, um eine nachhaltige Lieferkette zu unterstützen.

Referenten:

Gautam Gupta
Director, Product Management, Webex Meetings, Cisco

Director, Product Management, Webex Meetings
Cisco

Gautam Gupta is Director of Product Management at Cisco and is heading the product experiences and strategy for Webex meetings and webinars. He is passionate about making this world a truly inclusive place where people can collaborate freely, without any barriers of geographical locations, language, physical abilities, or personality traits. Previously, Gautam was product leader for Cloud Connected architecture and worked closely with global Service providers to deliver the best meeting experiences. Prior to joining Cisco, Gautam was busy building products that enabled SMB companies to easily communicate over IP telephony at Covad Communications. Gautam has done his bachelors from Indian Institute of Technology (IIT), Delhi.

Bryan Morris
Product Manager, Calling, Cisco

Product Manager, Calling
Cisco

Bryan Morris is a product manager at Cisco working in the Webex app product team. Prior to working on Webex he worked in product management and technical marketing on Cisco Jabber. Bryan is also a regular speaker at Cisco events including Cisco Live in the US, Europe and Australia.

Romulo Alvarado
Project Manager, Dairy Development, Tetra Pak

Project Manager, Dairy Development
Tetra Pak

In der Welt der hybriden Arbeit sind Messaging und asynchrone Zusammenarbeit wichtiger denn je. Da ​die Grenze zwischen Arbeit und Zuhause immer mehr verwischt, ​erleben​ die Menschen eine Ermüdung bei Meetings, sind von ihren Kollegen getrennt und von Entscheidungsprozessen ausgeschlossen. ​In ​dieser ​Sitzung​ teilen ​wir ​Ihnen ​mit, ​wie Webex Ihnen ​die Tools zur Verfügung stellt, um mit weniger Meetings mehr zu erledigen, ​Ihre Work-Life-Balance ​zu managen​, ​sicherzustellen​, dass sich alle Teammitglieder einbezogen fühlen und etwas von Ihrem wertvollsten Kapital – der Zeit – zurückbekommen.​​

Referenten:

Mags Moran
Product Lead, Webex, Cisco

Product Lead, Webex
Cisco

Mags Moran is a Product Lead for Webex. In this role she is responsible for building and bringing to market Webex messaging and asynchronous experiences for desktop and mobile applications. Mags has worked in the collaboration space for many years and previous product responsibilities include Cisco Jabber.

Manali Dongre
Senior Product Manager, Webex Teams, Cisco

Senior Product Manager, Webex Teams
Cisco

I lead the App Experiences and App Fundamentals team for the Webex app in Cisco’s Collaboration Group. I joined Cisco a year and half ago as I was passionate about working on end user experiences. My goal is to drive a compelling and inclusive user experience that will improve the collaboration and productivity of the users using the Webex app.

Sebastian Leuser
Solution Architect, Deutsche Telekom

Solution Architect
Deutsche Telekom

Sebastian Leuser is a Solution Architect. In this role he is responsible for designing Webex and videoconferencing solutions for enterprise customers. Sebastian has worked in the collaboration space for many years with international projects.

In der Welt der hybriden Arbeit werden Führungskräfte vor der Herausforderung stehen, gleiche Wettbewerbsbedingungen für externe und interne Teilnehmer zu schaffen. In dieser Sitzung erfahren Sie, wie Sie Slido-Live-Umfragen und F&A von Webex aus verwenden, um alle im Team zu befähigen, unabhängig davon, von welchen Standorten aus sie beitreten. Egal, ob Sie ein Meeting mit allen, eine Schulung oder eine Onboarding-Sitzung durchführen, Slido ermöglicht es Ihnen, allen eine gleiche Stimme zu geben und ein sinnvolles Engagement zu schaffen. Dadurch können Sie stärkere Bindungen zu Ihrem Team aufbauen und eine integrativere Kultur fördern, die für den Erfolg jedes Hybridteams entscheidend ist.

Referenten:

Juraj Holub
Chief Meeting Designer, Cisco

Chief Meeting Designer
Cisco

Juraj Holub is the Chief Meeting Designer at Slido which has made over 2 million meetings more interactive. He’s worked with conferences like Web Summit or SXSW and Fortune 500 companies to transform their meetings and events. He also crossed Iceland by bicycle.

Nadia Vratna
Head of Customer Education, Slido

Head of Customer Education
Slido

Nadia Vratna is in charge of customer education at Slido. She has worked with Fortune 500 clients and helped them pivot their meetings to virtual. She has unique insights into how some of the most inspiring companies and conferences run their meetings and build their internal cultures.


Die Ära der hybriden Arbeit hat begonnen und mit ihr die Flexibilität, von überall aus zu arbeiten. Mit dem Luxus der Wahl, wie macht man die Entscheidung, vom Büro aus zu arbeiten, attraktiv? Arbeitsbereiche müssen jetzt härter denn je arbeiten, um Erlebnisse zu schaffen, die nirgendwo anders repliziert werden können. In dieser Sitzung erfahren Sie mehr über Ciscos Vision für Arbeitsbereiche im Hybridzeitalter – eine Vision, die den Menschen in den Mittelpunkt unseres Handelns stellt. Wir geben einen Einblick in die Designs unserer neuesten Büroeinrichtungen auf der ganzen Welt und diskutieren, wie die Zukunft der hybriden Arbeit neue Partnerschaften zwischen IT, HR und Einrichtungen erfordert. Schließlich erfahren Sie mehr über das menschlich zentrierte Designdenken hinter unseren Geräten und die Benutzererfahrung, die mit unserer integrativen, immersiven und intelligenten Technologie kultiviert wird.

Referenten:

Tom Richards
Director, Product Management, Webex Devices, Cisco

Director, Product Management, Webex Devices
Cisco

Director of Product Management with 20 years experience in software, hardware, cloud and AI technologies. Currently leading a team responsible for Strategic Growth and Adoption of Collaboration Endpoints in Cisco’s Collaboration Technology Group. Joined Cisco in 2004 through the acquisition of Parc Technologies - a start-up co-founded with a research team from Imperial College, London. Parc Technologies was built on technology developed during the completion of his PhD at Imperial College in Artificial Intelligence.

Craig Durr
Senior Analyst, Wainhouse Research

Senior Analyst
Wainhouse Research

Craig Durr is a Senior Analyst at Wainhouse Research and focuses on room-based video conferencing technologies and solutions. He provides research and analysis related to market sizing and forecasts, product and service evaluations, market trends, and end-user and buyer expectations. In addition to following the technology, Craig also studies the human elements of work - organizing his findings into the workforce, the workplace, and the workflows - and charting how these variables influence technologies and business strategies. Craig brings twenty years of experience in leadership roles related to P&L management, product development, strategic planning, and business development of security, SaaS, and unified communication offerings. Craig's experience includes positions at Poly, Dell, Microsoft, and IBM. You can contact him at cdurr@wainhouse.com, on Twitter @craigdurr, or LinkedIn - https://www.linkedin.com/in/craigdurr/

Christian Bigsby
Vice President, Workplace Resources, Cisco

Vice President, Workplace Resources
Cisco

Christian leads the Real Estate and Facilities organization, known as Workplace Resources, at Cisco.

Prior to Cisco, Christian spent 25 years in Pharma, running a Worldwide Real Estate and Facilities organization from 2011 through 2017. In his three decades in the real estate industry, Christian has worked as an interior designer, a facility manager, and a real estate director. Over the past 15 years, he has helped transform the way people interact within the work environment and how they think of “the office” and “the lab.”

Christian holds a Bachelor of Science in Design from Cornell University.

Für erfolgreiches hybrides Arbeiten ist die Optimierung von Immobilien bei gleichzeitiger Bereitstellung besserer Erfahrungen für Ihre Mitarbeiter ein komplexer Ausgleich. Sie müssen sichere, sinnvolle und menschliche Verbindungen ermöglichen, wenn Mitarbeiter sich entscheiden, ins Büro zu kommen. Aber wie stellen Sie sicher, dass genügend Schreibtische oder Besprechungsräume vorhanden sind? Wie buchen Sie einen Raum für Personen, wenn Sie nicht wissen, wo sie sein werden? Wie entwickeln Sie Ihre Arbeitsbereiche weiter, um den sich ändernden Anforderungen des Unternehmens gerecht zu werden?

In dieser Sitzung erfahren Sie, wie Webex Ihnen zusammen mit Cisco Smart Building-Lösungen helfen kann, die Punkte zwischen Personen, Arbeitsbereichen und Geräten zu verbinden, um Ihre Investitionen am Arbeitsplatz zu optimieren und gleichzeitig das Wohlbefinden und die Produktivität der Mitarbeiter zu verbessern. Sie werden auch hören, wie Rebel Webex- und Cisco-Technologie verwendet, um ihre Arbeitsplatzerfahrung zu verändern.

Referenten:

Prema Rao
Strategy Execution Manager, Webex Devices, Cisco

Strategy Execution Manager, Webex Devices
Cisco

As Strategy Execution Manager for the entire Webex Devices group, Prema uses her experience as Software Engineering Manager to keep the Webex Devices team an efficient, informed, focused, and well-oiled machine. She mostly works from her home, outside of Oslo, Norway, but looks forward to her in-office days and is often seen together with her bolonka dog.

Richard Bayes
Product Management Lead, Webex Devices, Cisco

Product Management Lead, Webex Devices
Cisco

Rich is the Product Management Lead for Software on Webex Room & Desk Devices, he has a wealth of expertise across spanning over a decade in this industry, his team is responsible for all experiences the Room and Desks devices expose and how they can further complement the physical workplace and user journeys. His passion is helping people connect & collaborate to achieve their greatest potential and using technology as a vehicle to progress that aim.

Peter Jetzel
CEO, Rebel

CEO
Rebel

Peter Jetzel is Chief Rebel (aka CEO) with the primary focus on facilitating and orchestrating maximum collaboration between all the members, partners and employees at Rebel. An ex-Googler gone Webex ambassador with a passion to leave no one behind in terms of education and technology. Has an ambition to working close with partners like Cisco to create virtual and hybrid meetings and conferences that give equally great or better experiences than a traditional f2f event.

Bjorn Tumyr
Founding Partner, Rebel

Founding Partner
Rebel

Bjorn Tumyr is a founding partner, and currently heading the communication and community development at Rebel Oslo. He has during Covid19, worked on the utilisation of combining new tech to create high quality streaming productions, using Cisco hardware together with broadcast quality production equipment at Macsimum Live and Rebel Studios.

In den letzten 18 Monaten haben viele Menschen zum ersten Mal Remote-Arbeit erlebt. Viele wurden schlecht vorbereitet und schlecht ausgerüstet nach Hause geschickt. Jetzt, da wir in das Zeitalter der hybriden Arbeit eintreten, brauchen die Menschen nachhaltigere Lösungen. Die Auswahl einer geeigneten Lösung für die Remote-Arbeit erfordert eine gründliche Abwägung der Umgebungen, in denen Sie arbeiten, der Art Ihrer Arbeit und der Häufigkeit, mit der Sie in einer bestimmten Umgebung arbeiten.

Erfahren Sie, wie unsere Geräte, Headsets und Peripheriegeräte der Webex Desk-Serie die Remote-Arbeitserfahrung verändern können – Ablenkungen eliminieren, Videoermüdung reduzieren und Ihnen helfen, bei jeder Interaktion in Bestform zu sein. Sie werden auch erfahren, wie ausschließlich Webex der IT die Tools zur Verfügung stellt, die zur Unterstützung von Geräten für die Hybridarbeit in großem Maßstab erforderlich sind.

Sie werden auch erfahren, wie Axis Capital Webex Desk-Geräte verwendet, um die Verbindung von Personen bei der Remote-Arbeit aufrechtzuerhalten.

Referenten:

Ashley Prettyman
Product Engineering Manager, Webex Devices, Cisco

Product Engineering Manager, Webex Devices
Cisco

Ashley Prettyman is a Product Engineering Manager in the Collaboration Technology Group working on next generation devices and wearables. She is passionate about the end-to-end lifecycle of taking innovative products from ideation to prototype to launch in market. Over the last 3 years, she has held various roles within the collaboration team focusing on new product development, product launch, product marketing and customer engagements.

Prior to Cisco, Ashley worked at a multinational oil and gas company in portfolio management, new product introduction, and supply chain operations. She holds a bachelor’s degree in Industrial Distribution from Texas A&M University. In her free time, she enjoys exploring new places, cultures and cuisines with her family.

Malene Feddersen
Product Manager, Webex Devices, Cisco

Product Manager, Webex Devices
Cisco

Malene is one of Cisco's Webex Desk portfolio product manager, responsible for Desk Pro and Desk Mini. She is passionate about bringing innovative video collaboration devices to every desk and huddle room to make sure that you can work from wherever you want, whenever you want. Giving you access to those technological advancements needed in order to make collaboration intuitive and seamless.

Morten Gunnerud
Product Manager, Webex Devices, Cisco

Product Manager, Webex Devices
Cisco

Morten is the Product Manager for Webex Desk. Although being quite new to Cisco he is an experienced product manager with a background from the space industry, working with NASA on the Artemis program. He´s passionate about creating products that make a difference, with a persistent focus on creating value for end users, and for their organizations. He believes that Webex Desk products are one of the key enablers for businesses to succeed with a hybrid work model.

Bruce Cluskey
CTO, Axis Capital

CTO
Axis Capital

Bruce Cluskey is Chief Technology Officer at AXIS Capital, where he is responsible for application maintenance and support, infrastructure operations, infrastructure architecture and end user services. Bruce began his career at AXIS in 2014 as SVP of Application Development and Maintenance. Prior to AXIS, he fulfilled numerous IT roles at CNA Insurance where he spent nearly 13 years. He has worked in IT for 34 years, with nearly 20 of those in the Insurance industry. Bruce was also an officer in the Army National Guard for 10 years where he served as a Combat Engineer. Bruce has been married for 33 years to his wife Mary and they have four children.

Whiteboards sind seit langem das Werkzeug der Wahl für Brainstorming, Ideenfindung und Co-Creation. Aber wie ermöglichen Sie effektives Whiteboarding für Ihre gesamte hybride Belegschaft? Remote- und Teilnehmer im Büro müssen alle dieselbe Version desselben Dokuments anzeigen und bearbeiten können. Sie müssen in der Lage sein, gleichzeitig zusammenzuarbeiten oder konzentriert und unabhängig zu arbeiten. Schließlich müssen sie in der Lage sein, das richtige Gerät für die jeweilige Situation auszuwählen – einen Laptop, ein mobiles Gerät oder ein dediziertes digitales Whiteboard.

Nehmen Sie an dieser Sitzung teil, um herauszufinden, wie Webex Softwarelösungen neu erfindet und innovative neue Geräte entwickelt, die hybriden Teams einfache und effektive Zusammenarbeit und digitale Whiteboarding-Erlebnisse bieten.

Erfahren Sie auch mehr über die kreativen Lösungen, die Phillips 66 entwickelt hat, mit der Webex-Technologie, um ihren Arbeitsplatz zu verändern und auch komplexe Probleme zu lösen.

Referenten:

Jon Fanebust
Director of Product Management, Webex Devices, Cisco

Director of Product Management, Webex Devices
Cisco

Jon Fanebust is the Director of Product Management for Webex new whiteboarding solution. He is an experienced leader in developing visual communication tools that are easy to use and allows people to have great experiences together across distance.

Agustin Vargas
Product Manager, Webex Board Pro, Cisco

Product Manager, Webex Board Pro
Cisco

Agustin is the Product Manager for Cisco Webex Board. Based in Norway he helps conciliate global market demands with product development through design thinking, customer experience and marketing. Prior to Cisco, Agustin established and managed a multidisciplinary R&D and Product Innovation Centre in Shanghai for Stokke Norway. Where he focused on the project and product development management of cross functional teams. He holds a MSc in Product Development from Chalmers and an Engineering degree in Mechatronics from ITESM.

Ethan Ashford
Analyst, Unified Communications, Phillips 66

Analyst, Unified Communications
Phillips 66

Ethan Ashford is the Oklahoma Meeting Technologies Lead for Phillips 66's Unified Communications department. In his role, Ethan oversees conference room design, internal and external broadcasting, and user training. Ethan began his career as an audio/video integrator for Whitlock AV (now merged with AVI-SPL). After nearly 10 years in the field, Ethan made the jump to the corporate world and now trains others to use the equipment he once installed.

Ihr Team, Ihre Kunden und Partner zusammenzubringen, um zu kommunizieren, zusammenzuarbeiten und Probleme zu lösen, steht im Mittelpunkt der Arbeit aller. Aber in der neuen Ära der hybriden Arbeit, in der viele Menschen aus der Ferne arbeiten und Sie mit den Lösungen anderer Anbieter teilnehmen müssen, können zusätzliche Probleme auftreten. Herausforderungen bei der Interoperabilität erschweren die Verbindung und behindern effektive Teamarbeit.

Ob für Heim- oder Büroarbeitsplätze, mit Cisco-Lösungen können Sie sich mühelos verbinden und das bestmögliche Zusammenarbeitserlebnis genießen, egal ob mit Webex oder Plattformen von Drittanbietern. Nehmen Sie an dieser Sitzung teil, um mehr über die neuesten Innovationen für Anrufe und Besprechungen zu erfahren, die die Hybridarbeit für jeden Teilnehmer optimieren und die Verwaltung für die IT vereinfachen.

Referenten:

Espen Loberg
Product Manager Lead, Webex Devices, Cisco

Product Manager Lead, Webex Devices
Cisco

Espen leads Product Management for Webex Video Devices. He has been at Cisco since the acquisition of TANDBERG in 2010 and has managed Cisco´s Video Conferencing and Telepresence business through several market transitions. When Espen isn’t passionately discussing the future of work, he enjoys spending time in the outdoors with family and friends. He holds a M. Sc. from the Norwegian University of Science and Technology and lives and works in Oslo.

John Reeder
Senior Director Product Management, Webex Devices, Cisco

Senior Director Product Management, Webex Devices
Cisco

John Reeder, Senior Director Product Management at Cisco Systems, Devices Technology Group, is responsible for driving Audio and Video Phones, Wireless and Room phones and our Headsets and peripheral portfolio. With nearly 25 year’s experience in data networking and unified communications, his knowledge extends across Calling platforms, IP endpoints and various mobility solutions, strategies, and products. Prior to his current position John was responsible for Mobile clients, partnerships and Innovation projects that currently reside in many products across Cisco. John's extensive global experience in designing, implementing, and optimizing unified communications and data networking has helped him better understand the Cloud and business transitions customers face today.

Ira Weinstein
Founder and Managing Partner, Recon Research

Founder and Managing Partner
Recon Research

Ira M. Weinstein is the founder and managing partner at Recon Research, an independent research, advisory, and consulting firm focused on enterprise communications.

Ira is an expert on communication solutions, audio-visual systems, and unified communications (UC) products and services. During his 25+ years in the industry, Ira has authored hundreds of articles and reports on the companies, products, services, trends, and happenings in these markets. Ira is also a frequent speaker at industry events and conferences, sales kickoffs, and other forums.

In addition, Ira spends about one-third of his time supporting global enterprise clients.

Ira is based in Recon Research's South Florida, USA office and can be reached at iweinstein@reconres.com."


Da wir die Rückkehr zu Präsenzveranstaltungen in Betracht ziehen, kann die Unsicherheit die Planung und Optimierung sowohl persönlicher als auch virtueller Erfahrungen erschweren. In dieser Session erfahren Sie, wie sich die Veranstaltungswelt verändert hat und wie Sie Ihr Unternehmen fit für die Zukunft machen können. Arianna Black von Women In Product wird uns begleiten und wir werden erfahren, wie man erfolgreiche Hybrid-Veranstaltungen mit echtem End-to-End-Management für Veranstaltungen aller Art und Größe erstellt – von einfachen Webinaren bis hin zu komplexeren Multi-Session-Events.

Referenten:

Leonard Chung
Senior Director, Webex, Cisco

Senior Director, Webex
Cisco

Leonard Chung is a Senior Director at Cisco Webex. A seasoned technology leader in Collaboration, Cloud, and Enterprise, Leonard has great passion for creating and delivering market changing products. He has a unique background in building early-stage products across both startups and within established companies. Along with founding Syncplicity (acq. by EMC), his other notable products include Windows PowerShell and SETI@home.

Arianna Black
Event Producer, Women In Product

Event Producer
Women In Product

Arianna is an experience-obsessed event producer, passionate about building experiential gatherings onscreen and off. Currently, as a part of a small but mighty team @ Women In Product (www.womenpm.org) she has the honor of serving a community (30K+ members!) where women in product are inspired, connected, and celebrated.

Aaron Oden
Leader, Technical Marketing Engineering, Cisco

Leader, Technical Marketing Engineering
Cisco

Aaron is a Technical Marketing Engineer with Cisco Collaboration and has over 15 years of experience in the Collaboration portfolio, specializing in its video devices and Webex product suite. Driven by the belief that positive attitudes lead to positive outcomes, he takes pride in providing the best in-person and virtual collaboration tools possible. Aaron is an accomplished public speaker with a talent for communicating across multiple professional groups, including C-level executives, sales professionals, and development engineers. In addition to his role at Cisco, Aaron also enjoys urban exploration, sci-fi/fantasy novels, food tourism, and expressing creativity through culinary creations. Aaron holds a Bachelor of Science in Computer Engineering from the University of Florida with minors in Business, Sales Engineering, and Mathematics.

Geben Sie Ihren Marketing-, Vertriebs- und Schulungsleitern die Tools, die sie benötigen, um unvergessliche virtuelle, persönliche und hybride Veranstaltungen durchzuführen. In dieser Sitzung hören Sie von der National Speakers Association und erfahren mehr über die umfangreichen Funktionen, die Benutzern einen vollständig anpassbaren und gebrandeten Veranstaltungs-Hub, Unterstützung für Multi-Session-Formate, Registrierung und Ticketing, Teilnehmer-Networking und mehr bieten können.

Referenten:

Yarkin Sakucoglu
CEO of Socio, Cisco

CEO of Socio
Cisco

Yarkin Sakucoglu, CEO of the event management leader Socio, is on a mission to help organizations power virtual, hybrid, and in-person event success. The Forbes 30 Under 30 CEO started what is now Socio in 2016. Under Yarkin’s leadership, the company has evolved into one of the most forward-thinking end-to-end event management solutions. In July 2021, Cisco (NASDAQ: CSCO) acquired Socio to power the future of hybrid events. Cisco and Socio together will further their shared vision of transforming the event industry by creating the world’s first completely end-to-end hybrid event and meeting technology suite.

Ian McGuigan
Leader, Product Management, Socio

Leader, Product Management
Socio

Ian McGuigan’s career started in financial technology, and he joined Socio as its first Product Manager in January of 2020. When the pandemic began soon after, he helped lead the then event mobile app company through a successful pivot to support virtual events, adding four products to Socio’s suite and launching over X features to date. When he’s not leading the Product team, he enjoys golfing and hiking, and completed the grueling 24-hour trail relay, Ragnar, in Kentucky with his wife Faith and Socio teammates in May of 2021.

Rhette Baughman
Chief Marketing Officer, National Speakers Assoc.

Chief Marketing Officer
National Speakers Assoc.

Rhette Baughman is passionate about helping mission-based companies create sustainability through revenue growth and creative marketing. As Chief Marketing Officer, he currently oversees revenue growth and sustainability planning for the National Speakers Association (NSA) through his leadership in the marketing, communications and sales departments as well as his role on the leadership team. Rhette lives with his partner and rescue dogs in Los Angeles. When not working from his hip-warehouse-style co-working office, Rhette can be found volunteering with nonprofit organizations he's passionate about (animal rescues & homelessness), exploring hiking trails, paddle boarding in the marina, reading on the beach, and sipping wine with friends at California wineries.

Bauen Sie Beziehungen auf und fördern Sie die Interaktion mit Kunden und Partnern durch wirkungsvolle virtuelle Veranstaltungen. Hier erfahren Sie, wie einfach es ist, hochgradig anpassbare Markenerlebnisse zu erstellen, die Interaktivität nutzen, um den Teilnehmern das Gefühl zu geben, Teil der Veranstaltung zu sein. Wir werden von Chipotle hören und über die Optimierung von Veranstaltungen für ein großes Publikum sprechen, indem wir neue Konzepte zum Teilen von Inhalten und Videos verwenden, die Moderatoren helfen, sich wie Profis zu fühlen, und Tipps, um sicherzustellen, dass Gastgeber und Moderatoren einwandfreie, ansprechende Veranstaltungen durchführen können.

Referenten:

Rai Johnson
Product Manager, Webex Meetings, Cisco

Product Manager, Webex Meetings
Cisco

Rai Johnson is Product Manager for Webex Meetings, focusing on driving exciting, intuitive in-meeting experiences on desktop app and web app.

Colin McGuire
VP, Corporate Systems, Chipotle

VP, Corporate Systems
Chipotle

Colin McGuire is the VP, Corporate Systems for Chipotle Mexican Grill. He joined Chipotle in June 2014, focused on building and maturing the teams responsible for corporate and restaurant technology. Mr. McGuire has driven the implementation of scalable and reliable technology platforms that support both customer and employee experience.

Prior to Chipotle, Mr. McGuire was responsible for global IT infrastructure, data center, and engineering functions at companies across financial services, energy and engineering, and entertainment industries. Most recently, he led the teams responsible for building the streaming and broadcast infrastructure at Starz Entertainment.

Mr. McGuire has a Bachelor of Science in Information Technology from the University of Phoenix.

Christina Torok
Product Marketing Manager Webex Events, Cisco

Product Marketing Manager Webex Events
Cisco

Christina has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she is a Product Marketing Manager for Webex and Socio event solutions.

Veranstaltungen sind ein wichtiger Bestandteil der Marketingstrategie jedes Unternehmens. Sie schaffen Marken- und Produktbewusstsein, fördern die Kundenbindung und behalten Ihre Produkte und Dienstleistungen in den Herzen und Köpfen der zukünftigen Käufer. Als Teil einer erfolgreichen Veranstaltungsstrategie ist es entscheidend, den ROI für alle Veranstaltungen zu maximieren und zu messen – ob virtuell oder persönlich, von Webinaren über Produkteinführungen bis hin zu großen Konferenzen. In dieser Sitzung hören wir von Ian Houghton, Mitbegründer von MAD//Fest, um zu erfahren, wie er eine persönliche Konferenz im Vereinigten Königreich in eine Hybrid-Veranstaltung mit über 23.000 Teilnehmern aus mehr als 50 verschiedenen Ländern verwandelt hat. Wir werden auch diskutieren, wie man Registrierung, Anwesenheit und Teilnahme steigern, einen Mehrwert für Sponsoren und Aussteller schaffen und wie man das kontinuierliche Engagement der Teilnehmer vor, während und nach den Veranstaltungen fördern kann.

Referenten:

Kara Gladish
Manager, Customer Experience, Socio

Manager, Customer Experience
Socio

Kara Gladish began her career in voice of customer marketing at the interactive marketing software company ExactTarget. Later, she worked from home before it was cool, via her own digital marketing consulting and web design firm. Since joining Socio in 2019 as its first Customer Success Manager, she has worked with hundreds of customers on thousands of in-person, virtual, and hybrid events. As the Manager of Customer Experience, she gets to geek out about her passion for Socio's customers and products even more. Kara and her husband's COVID project was leveling up their ping pong game, and she loves cooking and traveling.

Andrew Pearson
Chief Marketing Officer, Socio

Chief Marketing Officer
Socio

Andrew Pearson is a seasoned technology marketing leader, investor & entrepreneur, with 20 years experience with & passion for events! Andrew is Socio's Chief Marketing Officer, and has served as CMO or head-of-marketing for six other software companies over his career. Andrew has an MBA from UNC Kenan-Flagler Business School, with a focus on entrepreneurship & marketing. Andrew has been an event organizer, sponsor, host, exhibitor or speaker at over 1000 live and virtual events. Some of his favorites are SxSW (South by Southwest), Hubspot Inbound, and partner dancing events, where he practices his favorite hobby! When he's not going to events, you might find him taking care of the over 100 plants in his home.

Ian Houghton
Co-founder, MAD//Fest

Co-founder
MAD//Fest

Ian cut his teeth at UK publishing giant Haymarket and held a variety of senior roles at the likes of Informa, Reed, emap, and his consultancy IBH. In 2018, he and his good friend Dan Brain decided to shake up marketing and advertising events with a new concept - MAD//Fest. The festival uses technology, content, and a fun, pub-style experience to entertain audiences, connect buyers and suppliers, and bring the global marketing community together. Ian has led the commercial development of MAD//Fest from noisy upstart to the UK’s largest and most distinctive marketing event. When he's not selling out sponsorship inventory, you’ll probably find him strumming an electric guitar, cooking up a storm, or enjoying a pint.

Dan Brain
Co-founder, MAD//Fest

Co-founder
MAD//Fest

Having spent most of his career working for large event organizers such as emap, dmg and Comexposium, Dan co-founded MAD//Fest (Marketing, Advertising + Disruption Festival) with Ian Houghton in 2018. Each show has been sold out since its first year, and MAD//Fest was the first industry event to take place in a hybrid format since the pandemic, with 4,000 in-person plus 4,000 virtual attendees in 2021. MAD//Fest has won multiple industry awards and has been recognized for “off-the-scale creativity and innovation”. A true all-rounder, Dan is responsible for the MAD//Fest proposition, business strategy, content, marketing, and innovation. In his spare time, he likes getting up really early and going surfing, swimming, or fishing.

In den letzten 16 Monaten mussten Unternehmen überdenken, wie sie Kundenbeziehungen aufbauen und pflegen, das Engagement ihrer Mitarbeiter fördern und ihr Unternehmen wettbewerbsfähig halten. Nehmen Sie an dieser Podiumsdiskussion teil, um von den Experten für Veranstaltungserfahrung, Amy Freeman, National Sales Trainerin bei Hewlett-Packard und Karen Spinelli, Marketing Director bei AmSpa, zu hören, während sie ihre eigenen Erkenntnisse aus der Durchführung von Hybrid-Veranstaltungen diskutieren, die ein wirkungsvolles Engagement der Teilnehmer fördern.

Referenten:

Kara Gladish
Manager, Customer Experience, Socio

Manager, Customer Experience
Socio

Kara Gladish began her career in voice of customer marketing at the interactive marketing software company ExactTarget. Later, she worked from home before it was cool, via her own digital marketing consulting and web design firm. Since joining Socio in 2019 as its first Customer Success Manager, she has worked with hundreds of customers on thousands of in-person, virtual, and hybrid events. As the Manager of Customer Experience, she gets to geek out about her passion for Socio's customers and products even more. Kara and her husband's COVID project was leveling up their ping pong game, and she loves cooking and traveling.

Amy Freeman
National Sales Trainer, HP

National Sales Trainer
HP

Amy Freeman has represented HP for over 16 years in sales, training, and presently production. As Production Lead for the HP Consumer Market Sales program at 2020 Companies, she steers a team in the creation and delivery of training content to HP sales representatives and retail partners across the U.S. via program-wide broadcasts and partner meetings, 500+ monthly training webinars for retail sales associates, and deployment of training courses and sales tools on various learning platforms. In her free time, Amy can be found teaching her toddler son all about the wonderous world we live in and tackling DIY projects from printing crafts to refinishing furniture.

Mary Richter
Events Director, AmSpa

Events Director
AmSpa

Mary is the Events Director for The American Med Spa Association. She manages multiple smaller regional meetings and the Medical Spa Show (a national tradeshow) for the medical spa market. She has previously worked as an Event Specialist for the American Osteopathic Association and a Show Manager for Allured Business Media. She earned her certified meeting professional designation from the Events Industry Council. She has volunteered on the MPI Chicago Area Chapter Holiday Party committee and TEDx Naperville program, has served on the MPI Association Planners Advisory Board and is a self-proclaimed Francophile.

Zeus Kerravala
Founder and Principal Analyst, ZK Research

Founder and Principal Analyst
ZK Research

Zeus Kerravala is the Founder and Principal Analyst with ZK Research. He spent 10 years at Yankee Group and prior to that held a number of corporate IT leadership positions. Kerravala is considered one of the top 10 analysts in the world by Apollo Research, which evaluated almost 4000 analysts. He is a regular contributor to ZDNet, E-week, Forbes, CIO, CSO, SiliconAngle and other publications.


Die hybride Arbeitsumgebung von heute erfordert eine integrative, sichere und flexible Lösung für die Zusammenarbeit mit Tools, die die Verwaltung einer weit verbreiteten Belegschaft erleichtern. Benutzer müssen in die Lage versetzt werden, mit ihren Lieblings-Apps zu kommunizieren, wann, wo und wie sie möchten. IT-Mitarbeiter benötigen einfachen Zugriff auf Informationen und Fehlerbehebung. Und Organisationen müssen wissen, dass sie vor Sicherheitsbedrohungen geschützt sind. Die Webex-Plattform wurde entwickelt, um eine nahtlose Endbenutzererfahrung zu bieten, gleichzeitig Zeit und Ressourcen für IT-Administratoren zu sparen und die strengsten Sicherheits-, Compliance- und Datenhoheitsstandards einzuhalten. Erfahren Sie mehr über die Leistungsfähigkeit der Webex-Plattform und wie unsere branchenführende Technologie, KI-gestützte Erfahrungen und Erweiterbarkeit die hybride Arbeit verändern.

Referenten:

Anurag Dhingra
CTO, Collaboration, Cisco

CTO, Collaboration
Cisco

Anurag Dhingra is Chief Technology Officer for Cisco Webex. In this role, he sets technology vision and strategy for Webex portfolio including Meetings, Calling, Video Devices, Team Collaboration and Contact Center products. Additionally, he is responsible for Collaboration AI, Developer Platform and App Integrations for Webex. Previously, as Vice President and Head of Engineering for Webex Meetings, Anurag was responsible for delivering applications and services to power online meetings for millions of users worldwide. During his 20+ year career in the communications industry, Anurag has held various engineering leadership positions and built market leading VoIP, video and collaboration products. Passionate about Inclusion and Diversity, Anurag is Executive Sponsor for Cisco's Responsible AI initiative and serves on Cisco's Human Rights Advisory Council. When he’s not obsessing about building great products, Anurag likes to explore the Bay Area biking & hiking trails with his family.

Niraj Gopal
Head of Product Management, Webex Teams, Cisco

Head of Product Management, Webex Teams
Cisco

Niraj is the Head of Product Management for Webex platform that powers meetings, messaging, calling, contact center and devices. He and his team are focused on creating the most secure, private and compliant collaboration solution that is easy to manage and enables IT administrators to do more with less. At Webex, Niraj envisioned and implemented the 360-degree approach to security resulting in a best of breed ranking from the National Security Agency. He has 20+ years of experience in enterprise software product management at leading technology companies, holds 7 patents. Niraj holds an MBA in Entrepreneurship from Santa Clara University and a Bachelor of Engineering in Computer Science from Punjab Engineer College, Chandigarh.

Maribel Lopez
Founder of Data For Betterment and Lopez Research

Founder of Data For Betterment and Lopez Research
Lopez Research

Maribel is the founder of Lopez Research, a market research and strategy consulting firm. Currently her firm researches Artificial Intelligence, mobile, IoT and enterprise digital transformation. Her clients range from start-ups to global firms, including 10 of the Fortune 30. Maribel is also the author of the John Wiley and Sons book ""Right-time Experiences"" a contributor to Forbes and host of the podcast Reimagine Hybrid Work. She's also the -founder of the Data For Betterment Foundation, a non-profit that helps individuals and businesses understand how to prepare for new roles as companies embrace new future of work technologies. Prior to founding Lopez Research, Maribel gained her expertise by working at Motorola, International Data Corp., Shiva Corporation and Forrester Research. Follow her on Twitter @MaribelLopez LinkedIn and on Forbes.

Die effektivsten hybriden Arbeitsmodelle nutzen die neueste KI-Technologie, damit Mitarbeiter von überall auf der Welt arbeiten können. Mit KI-fähigen Erfahrungen für Webex können Unternehmen ein integratives Arbeitsengagement für alle bieten, während sie gleichzeitig eine gesunde Teamumgebung aufrechterhalten und die Unternehmenskultur fördern. Während dieser Sitzung erfahren Sie, wie Webex ein tieferes Verständnis und eine bessere Verbindung für Mitarbeiter bietet und gleichzeitig die Arbeitsumgebung effizient und produktiv hält. Erfahren Sie, wie Funktionen wie Rauschunterdrückung, Übersetzung und Transkription Mitarbeitern ein integratives Erlebnis bieten und die Benutzerfreundlichkeit beim Übergang zur hybriden Arbeit erleichtern. Begleiten Sie uns, um mehr über die neuesten KI-Innovationen und Webex zu erfahren.

Referenten:

Chris Rowen
VP of Engineering, Webex Collaboration AI, Cisco

VP of Engineering, Webex Collaboration AI
Cisco

Chris is a Silicon Valley entrepreneur and technologist known for his work developing RISC microprocessors, domain-specific architectures and deep learning-based software. As Vice President of Engineering for Webex Collaboration AI, Chris leads an engineering and product team focused on building smarter speech, video and relationship intelligence experiences. Before joining Cisco, Chris was the cofounder and CEO of speech science company BabbleLabs acquired by Cisco in 2020. Before that, he was founder and CEO of the processor company, Tensilica, until was sold to Cadence in 2013. Chris holds more than 40 patents, an MSEE and PhD in electrical engineering from Stanford and a BA in physics from Harvard. He is an IEEE Fellow.

Die IT-Abteilungen von heute stehen vor enormen Herausforderungen mit einer zunehmend verstreuten Belegschaft und der plötzlichen massiven Verbreitung von Tools für die Zusammenarbeit. Die Verwaltung von mehr Mitarbeitern und deren verschiedenen Tools kann für die meisten IT-Abteilungen eine bedeutende Aufgabe sein, wobei die Verwendung von Dashboards von Drittanbietern die Dinge noch komplizierter macht. Control Hub hilft, diese Herausforderung zu meistern und gleichzeitig die Gesamtbetriebskosten zu senken, indem eine einzige Verwaltungskonsole bereitgestellt wird, um alle Webex-Dienste, einschließlich Meetings, Messaging, Anrufe und Geräte, zu verwalten und die Akzeptanz zu fördern. Begleiten Sie uns, um herauszufinden, wie Control Hub Einblicke in Nutzungs- und Leistungsprobleme für all diese Kommunikationsmodalitäten bietet und entdecken Sie neue Verwaltungstools und -funktionen, die jedem Benutzer jederzeit ein überragendes Erlebnis bieten.

Referenten:

Molita Sorishochamaki
Product Marketing Manager, Cisco

Product Marketing Manager
Cisco

Molita Sorisho is a Product Marketing Manager at Webex. She leads outbound marketing strategy and initiatives for Webex Cloud and Control Hub. She has great passion for creating brand awareness and driving growth via successful product positioning, messaging, and marketing campaigns.

Robb Boyd
Webex Host, Cisco

Webex Host
Cisco

Robb Boyd is the CEO of ExplaiNerds, a media and education company centered in the network technology space, raising the standard for multimedia-based stories that drive results. Robb spent over 13 years growing and developing Cisco's TechWiseTV, writing, hosting, and producing weekly demo-rich episodes, live events, and animation. This series expanded to over 18 countries, receiving over 26 industry awards and two Emmy nominations.

Robert Mayoh
Unified Communications Specialist, AON

Unified Communications Specialist
AON

Robert Mayoh is a Unified Communications Specialist for Aon that is responsible for implementation and managing the colleague experience. During his 5 years at Aon, one of the crowning achievements was the implementation of Webex Meetings and Webex Teams at Aon. Their implementation was so successful, they won the Transformational Workplace Award from Cisco in 2020. Robert holds a Bachelor’s of Science in Network Engineering and Security from DePaul University.

Skip Burchett
Director of Information Technology, Montgomery County

Director of Information Technology
Montgomery County

Skip Burchett currently serves as the Director of Information Technology for Montgomery County Government, TN and is responsible for teams of engineers, programmers, and technicians working diligently to support the 1,200+ users throughout county government. He began his career working for a local IT consulting firm gaining experience in an array of software and technologies, while also learning to provide exceptional customer service. Skip moved to Montgomery County Government in 2013 as a Network Administrator where he further refined his knowledge in video and VOIP technologies. His passion for customer service and experience in the field allow him to serve his community by serving the great employees of county government.

Um erfolgreich zu sein, benötigen Unternehmen eine Kollaborationslösung mit einer Architektur, die auf die Herausforderungen hybrider Arbeit ausgelegt ist. Benutzer müssen in der Lage sein, reibungslos und sicher mit Personen innerhalb und außerhalb ihres Unternehmens zu kommunizieren. Und sie müssen in der Lage sein, eine Reihe von Geräten an unterschiedlichen Orten und unter unterschiedlichen Netzwerkbedingungen zu verwenden. In dieser Sitzung erfahren Sie, wie Webex eine nahtlose, organisationsübergreifende Zusammenarbeit und Interoperabilität von Besprechungsraumsystemen sowie hochwertige Besprechungserlebnisse durch unsere medienoptimierte Cloud ermöglicht – und das alles unter Einhaltung der strengsten Sicherheits- und Compliance-Standards. Begleiten Sie uns, um herauszufinden, wie Webex mit unserem Architekturvorteil Ihre Benutzer und Teams produktiv und Ihre Organisation sichert.

Referenten:

Anurag Dhingra
CTO, Collaboration, Cisco

CTO, Collaboration
Cisco

Anurag Dhingra is Chief Technology Officer for Cisco Webex. In this role, he sets technology vision and strategy for Webex portfolio including Meetings, Calling, Video Devices, Team Collaboration and Contact Center products. Additionally, he is responsible for Collaboration AI, Developer Platform and App Integrations for Webex. Previously, as Vice President and Head of Engineering for Webex Meetings, Anurag was responsible for delivering applications and services to power online meetings for millions of users worldwide. During his 20+ year career in the communications industry, Anurag has held various engineering leadership positions and built market leading VoIP, video and collaboration products. Passionate about Inclusion and Diversity, Anurag is Executive Sponsor for Cisco's Responsible AI initiative and serves on Cisco's Human Rights Advisory Council. When he’s not obsessing about building great products, Anurag likes to explore the Bay Area biking & hiking trails with his family.

John Restrick
Chief Technology Officer, Webex Devices, Cisco

Chief Technology Officer, Webex Devices
Cisco

John Restrick has been architecting video and collaboration technologies for over 20 years. As CTO for Webex Devices, his focus is on collaboration experiences that improve teamwork. He is responsible for the collaboration devices portfolio and their integration with cloud software such as Cisco WebEx and third-party solutions. His goal is a unified collaboration architecture inside and outside of the meeting room. Restrick joined Cisco in 2001 to lead development of video within the Unified Communications solution. He then led architecture for the Unified Communications Manager. Restrick was a director of engineering at video networking company FVC.COM prior to joining Cisco. He holds several patents in the areas of communication protocols and quality of service.

Shawn Ivester
Unified Communications Engineer, CLAYCO

Unified Communications Engineer
CLAYCO

Shawn Ivester is a Unified Communications Engineer at Clayco. Largely responsible for the organization’s collaboration services, he works hand in hand with the business to ensure team members can take advantage of technology to communicate, share information, and quickly initiate virtual or in person meetings without friction. From executive boardrooms to construction jobsites, Shawn looks to drive the “One Button to Push” concept into every workflow, removing barriers between and within ourselves and our customers. Shawn began his career at Clayco in 2014 supporting the end user compute space before moving into managing the UC environment. When he’s not at work, Shawn spends time with his 5 month old daughter and lovely wife Abhilasha.

Hohe Sicherheit ist in der hybriden Arbeitswelt ein Muss, aber wie können Sie sicherstellen, dass Ihre Unternehmensdaten und Ihr geistiges Eigentum bei Besprechungen, Nachrichten und dem Teilen von Inhalten geschützt sind? In dieser Sitzung werden wir den Stand der Zusammenarbeitssicherheit untersuchen und wie führende Marken ihre Bereitstellungen mit Webex geschützt, privat und konform halten. Bei Webex ist die Sicherheit integriert und nicht festgeschraubt. Wir sprechen mit einem Branchenanalysten darüber, was Sie über Datenhoheit, nationale Cloud und die neuesten Sicherheitstrends wissen müssen und finden heraus, wie (Webex-Partner) und (Kunden) die Sicherheitsherausforderungen der Zusammenarbeit meistern, ohne die Bank zu sprengen. Diese Sitzung wird Sie davon überzeugen, dass Ihre Benutzer, Geräte und Inhalte durchgängig geschützt sind.

Referenten:

Robb Boyd
Webex Host, Cisco

Webex Host
Cisco

Robb Boyd is the CEO of ExplaiNerds, a media and education company centered in the network technology space, raising the standard for multimedia-based stories that drive results. Robb spent over 13 years growing and developing Cisco's TechWiseTV, writing, hosting, and producing weekly demo-rich episodes, live events, and animation. This series expanded to over 18 countries, receiving over 26 industry awards and two Emmy nominations.

Jim Lundy
Founder, CEO, and Lead Analyst, Aragon Research, Inc.

Founder, CEO, and Lead Analyst
Aragon Research, Inc.

Jim Lundy is the founder and CEO of Aragon Research. Jim also serves as the lead analyst for collaboration, content management, content analytics, digital workplace, learning and sales engagement. Jim has over 30 years of technology and management experience as a vendor, user, and analyst. Jim spent 12 years at Gartner, where he formed and led the collaboration and social software research team and also served as lead analyst for enterprise content management (ECM) and corporate learning. Jim has extensive experience in product strategy, development, and go-to-market plans. Prior to founding Aragon Research, Jim was the VP/general manager of the collaboration business unit at Saba Software. Jim also spent 15 years at Xerox in a variety of software and hardware sales and marketing positions. Jim has a B.S. in finance from Penn State University.

Brad Arkin
SVP, Chief Security & Trust Officer, Cisco

SVP, Chief Security & Trust Officer
Cisco

Brad Arkin leads Cisco’s Security and Trust Organization, whose core mission is to ensure Cisco meets its security and privacy obligations to our customers, regulators, employees, and stakeholders. Before joining Cisco, Arkin was Chief Security Officer at Adobe and has held management positions at @Stake and Cigital. He is a respected industry thought leader and serves on the Forbes Technology Council and RSA Executive Security Action Forum. Arkin holds a Bachelor of Science in Computer Science and Mathematics from the College of William and Mary, a Master of Science in Computer Science from George Washington University, and a Master of Business Administration from Columbia University and London Business School.

Nicolas Coudret
Senior Product Director, Managed Collaboration and Communications, NTT

Senior Product Director
Managed Collaboration and Communications, NTT

Nicolas Coudret is Senior Product Director, Managed Collaboration and Communications for NTT. He oversees Product Management for Cisco's full suite of Cloud Collaboration and managed services solutions, including Webex and UCM Cloud. An industry veteran, Nicolas has been in the collaboration business for the last 25 years. A pioneer in video and e-learning over IP with CU-SeeMe and ClassPoint, Nicolas joined InterCall where he held several positions in Sales Operations and Product. As a part of NTT Cloud Communications since July 2015, he came to modernize the Cisco offer. He has supervised the full release of a cloud voice and managed services offer for the Webex Suite. Based in South of France, his main hobby is sailing in the Mediterranean Sea. Nicolas holds a master's degree in Video Broadcasting and Distance Learning systems from Paris University.

Now, more than ever, emotional intelligence and the awareness of expectations – in yourself and others – is critical in the workplace. From building and sustaining productive relationships, adapting to constant change, and dealing with stress and conflict, hybrid work necessitates new ways of being, sharing, and creating. Knowing how to effectively communicate, connect, and inspire others through in-person and virtual interactions is vital for today’s quad-generational, multi-geographic workforces. Mastering the human element of working together enables everything, bridging people, personalities, and proficiencies to promote wellbeing and happiness for all.

Best-selling authors Daniel Goleman and Gretchen Rubin talk with Webex CMO Aruna Ravichandran about purpose, resiliency and creating lasting connections with others in the hybrid working world. Daniel, one of the world’s top experts on Emotional Intelligence, along with Gretchen, the creator of the Happiness Project, will weigh in on thriving in the post-pandemic era by engaging more deeply with others, making better decisions, as well as meeting our promises to ourselves and the world.

Kris Rangarajan
Leading Industry Research and Thought Leadership, Webex

Leading Industry Research and Thought Leadership, Webex
Cisco

Kris has been a storyteller for over 10 years helping build and shape digital content for Fortune 200 and start up brands within tech. She does it with a unique flair for shaping narratives that are special, timely, unexpected, entertaining, and entirely human. Kris currently leads industry research and thought leadership for Webex at Cisco.

Daniel Goleman
Author, Emotional Intelligence and Psychologist

Author, Emotional Intelligence and Psychologist

Psychologist and author of Emotional Intelligence and Focus, Daniel Goleman has transformed the way the world educates children, relates to family and friends, and conducts business. The Wall Street Journal ranked him as one of the 10 most influential business thinkers. His article “What Makes a Leader?” remains the most requested reprint in the history of Harvard Business Review.

His work on the brain and behavioral science was nominated twice for the Pulitzer Prize and recognized with the Washburn Award and Lifetime Career Award from the American Psychological Association. A former science journalist for The New York Times, he was named to the 2011 and 2013 Thinkers50 and a top business guru by Accenture Institute for Strategic Change.

Gretchen Rubin
Bestselling Author and Podcast Host

Bestselling Author and Podcast Host
Company

Gretchen Rubin is one of today’s most influential and thought-provoking observers of happiness and human nature. She’s known for her ability to distill and convey complex ideas with humor and clarity, in a way that’s accessible to a wide audience. She’s the author of many books, including the blockbuster New York Times bestsellers The Four Tendencies, Better Than Before, and The Happiness Project. She has an enormous readership, both in print and online, and her books have sold almost three million copies worldwide, in more than thirty languages. (The Happiness Project spent two years on the bestseller list.) On her top-ranking, award-winning podcast “Happier with Gretchen Rubin,” she discusses happiness and good habits with her sister Elizabeth Craft. She’s been interviewed by Oprah, eaten dinner with Daniel Kahneman, walked arm-in-arm with the Dalai Lama, had her work written up in a medical journal, and been an answer on the game show Jeopardy! Gretchen Rubin started her career in law and was clerking for Supreme Court Justice Sandra Day O’Connor when she realized she wanted to be a writer. Raised in Kansas City, she lives in New York City with her husband; they have two daughters (a college freshman and a seventh-grader).


Innovation ist kein Begriff, der üblicherweise zur Beschreibung einer Pandemie verwendet wird, aber 2020 und 2021 gelang es dank des menschlichen Erfindungsreichtums, Revolutionen in den Bereichen Kommunikation, Bildung, Weltraumforschung und Komfortmode voranzutreiben, ganz zu schweigen von der Entwicklung eines COVID-19-Impfstoffs in weniger als einem Jahr. Eine zündende Idee, Entrepreneurship und Intrapreneurship in Kombination mit vielerlei Stärken, Zusammenarbeit und Hartnäckigkeit haben es uns allen ermöglicht, durch eine intensive und herausfordernde Zeit zu navigieren.

Sara Blakely, Gründerin und CEO von Spanx, spricht im Rahmen von WebexOne mit Jeetu Patel von Cisco über ihren Weg von einer persönlichen Investition in Höhe von 5000 Dollar zu einem weltweit operierenden Milliardenunternehmen, das von dem unstillbaren Wunsch angetrieben wird, die Art und Weise zu verbessern, wie sich Frauen in ihrer Kleidung fühlen. Sie werden über Kreativität, Furchtlosigkeit, Scheitern, Work-Life-Balance und den Humor sprechen, den man braucht, um mit Bootstrapping Milliardengewinne zu erwirtschaften. Und schließlich werden sie sich mit dem Thema Führung während einer Pandemie befassen und dabei auf die Bereiche Technologie, Kultur und Empathie eingehen.


Referenten:

Jeetu Patel
EVP/GM, Sicherheit & Kollaboration, Cisco

EVP/GM, Sicherheit & Kollaboration, Cisco
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth. He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Sara Blakely
Gründerin und CEO, Spanx

Founder & CEO
Spanx

Sara Blakely is the founder and CEO of SPANX. She revolutionized the undergarment industry with just $5,000 and a “lucky” red backpack and turned it into a global brand known for inventing smarter, more comfortable solutions. Sara was named one of TIME Magazine’s 100 Most Influential People in the world and was featured on the cover of Forbes Magazine as the youngest self-made female billionaire. She’s also a Guinness World Record holder for having the world’s highest tea party on top of a hot air balloon… but on Instagram, you may know her as the “Pancake Queen” – making pancakes in crazy shapes and sizes for her four children. Blakely has invested millions of dollars to elevate women and in 2013, she signed the Giving Pledge, promising to donate half her wealth to philanthropy. To this day, SPANX has never taken any outside investments.


In einer digitalen Welt kann jede Kundeninteraktion den Unterschied zwischen einem begeisterten Fan und einem verärgerten Kunden ausmachen. Auch wenn Unternehmen nicht absichtlich schlechte Kundenerfahrungen bieten, fehlt es ihnen oft an der Technologie, die erforderlich ist, um all die verschiedenen Möglichkeiten der Kundeninteraktion über das traditionelle Contact Center hinaus zu verbinden. Wissen Sie, ob Sie wirklich außergewöhnliche und einzigartige Erfahrungen schaffen? Schließen Sie sich Jeetu Patel und seinem Führungsteam an, und erfahren Sie, wie Webex eine vollständig programmierbare End-to-End-Lösung für Kundenerfahrungen anbietet, die Sie bei der Beantwortung dieser Frage unterstützt.

Die wichtigsten Erkenntnisse:

  • Erstellen Sie ein einzigartiges Konzept, das Ihr Unternehmen skalierbar und zukunftssicher macht und den sich ständig ändernden Anforderungen Ihrer Kunden gerecht wird.
  • Erfahren Sie, wie Sie eine vollständig vernetzte, kontextbezogene und intelligente End-to-End Customer Journey erreichen können.
  • Entdecken Sie, wie führende Unternehmen wie T-Mobile, Broadcom und Rogers Communications die Entwicklung von Lösungen für die Kundenerfahrung gemeinsam mit Webex weiterentwickeln.

Außerdem werden wir von der langjährigen NASA-Astronautin, Autorin und Künstlerin Nicole Stott und Dr. Sian Proctor begleitet, die vor kurzem als erste schwarze Pilotin eines Raumschiffs im Rahmen der SpaceX-Mission Inspriation4 Geschichte geschrieben hat. Sie werden sich mit Webex CMO Aruna Ravichandran darüber unterhalten, warum Inklusivität für die Erforschung des Weltraums so wichtig ist, und Gedanken über Isolation, Teamwork, Technologie, Kunst, Weltraumtoiletten und den Mut, dorthin zu gehen, wo noch niemand (oder nur wenige) zuvor waren, austauschen.  

Referenten:

Aruna Ravichandran
CMO & VP, Webex, Cisco

CMO & VP, Webex
Cisco

Aruna Ravichandran is a change agent who believes in the power of marketing as a revenue creator and a brand value accelerator. She brings a unique parallel expertise in technology and next-generation marketing. A visionary in both technology and marketing industries – Aruna blends her deep engineering background, with customer-obsessed strategies, and a business-outcome mantra that is based on equal parts: purposeful storytelling and data science. Aruna holds an MBA and MS Computer Engineering from Santa Clara University and a BS Computer Science from Bangalore Institute of Technology (BIT). She was also a graduate of the esteemed CMO Leadership program at Kellogg Business School in 2019.

Courtenay Godshall
Product Marketing Lead, Webex Customer Experience, Cisco

Product Marketing Lead, Webex Customer Experience
Cisco

Courtenay Godshall leads product marketing for the Webex customer experience portfolio at Cisco. In this role, she drives strategy and execution of initiatives to educate customer-driven enterprises about the powerful capabilities of innovative Webex solutions that can empower them with technology to create lasting, memorable relationships with their customers. Prior to joining Cisco, Courtenay held marketing leadership roles at cloud software (SaaS) category leaders who leverage AI/ML and big data analytics to provide unique value to Fortune 500 customers in the biotechnology, renewable energy, oil and gas, finance, retail, and consumer goods industries. She holds a Bachelor’s degree from the University of North Carolina at Chapel Hill.

Jeetu Patel
EVP/GM, Security & Collaboration, Cisco

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth.

He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Kristyn Hogan
Senior Director, Global Collaboration Partner Sales, Cisco

Senior Director, Global Collaboration Partner Sales
Cisco

Kristyn Hogan leads Cisco’s Global Collaboration Partner Organization. Kristyn and her team are responsible for leading the strategy and execution across each of Cisco’s unique routes to market. Kristyn works closely with Cisco's regional partner organizations, Global Partner Organization (GPO), business entities, and sales teams to accelerate partner adoption of Cisco Collaboration solutions, with a focus on delivering creative enablement, enticing demand generation offers, and rich partner profitability to drive growth across the $4B+ Collaboration business. Prior to this role, Kristyn led the Meraki Americas partner organization. Before her time at Meraki, she led collaboration partner sales within Cisco’s Americas Partner Organization (APO). Kristyn has been recognized on CRN’s Women of the Channel list for 2015-2020. She has a passion for developing Cisco’s future leaders, personally mentoring many individuals. Kristyn is a member of Cisco Connected Women’s Network, Women of Meraki, and The Children’s Fund.

Miriam Melo
Sr. Solutions Marketing Manager, Cisco

Sr. Solutions Marketing Manager
Cisco

Miriam Melo is part of the Solutions Marketing team at Webex and in her role she focuses on strategy and storytelling that drives top-of-mind awareness around the Webex solutions portfolio that powers hybrid work and best in class customer experiences for organizations everywhere.

Prior to joining Cisco, Miriam spent close to 20 years of her career in research and product marketing roles for Fortune 500 SaaS companies such as Salesforce, ICE Mortgage Technology (formerly Ellie Mae) and Plex Systems.

Omar Tawakol
SVP/GM, Collaboration, Cisco

SVP/GM, Collaboration
Cisco

Mr. Tawakol has served as VP/GM in Cisco’s Webex business unit since 2019. In 2017 he founded and was CEO of Voicea, a company specializing in conversational intelligence, which was acquired by Cisco in 2019. Prior to Voicea, Mr. Tawakol was employed by Oracle as SVP/GM of Oracle’s Data Cloud division. In 2007, he founded BlueKai, a leading data management platform for Fortune 100 marketers, and served as its CEO until BlueKai’s acquisition by Oracle in 2014. Previously, Mr. Tawakol served as GM of Medio Systems (acquired by Nokia) and the CEO of CoRelation a SaaS product recommendations service. He currently serves on the board of LiveRamp. Mr. Tawakol holds a Bachelor of Science degree in Mechanical Engineering from MIT and a Master of Science degree from Stanford in Computer Science.

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Vinod Muthukrishnan
COO, Webex Customer Experience, Cisco

COO, Webex Customer Experience
Cisco

Vinod Muthukrishnan is the Chief Operating Officer for Webex Customer Experience. In this role, Vinod leads all go-to-market activities, including strategic communications, and partner and sales enablement.

He was previously co-founder and CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Callie Field
EVP, Chief Customer Experience Officer, T-Mobile

EVP, Chief Customer Experience Officer
T-Mobile

Callie Field is the executive vice president and chief customer experience officer for T-Mobile. She leads an exceptional team of digital technologists and more than 30,000 customer experience-obsessed experts who have racked up more J.D. Power awards in customer service than any other wireless provider. Callie joined T-Mobile more than 17 years ago and has since taken on a variety of leadership roles across Retail and Customer Care. She is the leading architect of T-Mobile’s Team of Experts, a breakthrough customer service model that’s designed to give customers access to a wireless expert when they call or text. Team of Experts launched nationwide in 2018 and continues to break records, ensuring customers are happier, staying longer and deepening their relationships with T-Mobile — all with less effort and more joy. Callie prefers to spend most of her time connecting directly with members of her team to learn from their experience and celebrate their big wins. As the executive sponsor of T-Mobile’s Multicultural Alliance network, Callie has dedicated herself to supporting the company’s Diversity, Equity and Inclusion efforts.

Caron Baggaley
Director, Prepaid Ordering, Rogers Telecom

Director, Prepaid Ordering
Rogers Telecom

Caron Baggaley is the Director of Prepaid Ordering, Technology at Rogers Communications Inc., proudly connecting Canadians to a world of possibilities and the moments that matter most in their lives. She is a passionate technology leader with over 25 years of experience in telecommunications, financial, and not for profit industries. Throughout her career she has worked in several different sized organizations through to Canada’s largest corporations. An empowering leader who believes in leadership by example, inspiration and motivation, bringing value to customers through excellence, integrity and cost effectiveness. She is a member of the Roger Women’s Network and an active community volunteer for two not for profit organizations – Royal Canadian Air Cadets and Young Dragons Taekwondo Club.

Stanley Toh
Head of Enterprise End-user Services & Experience, Broadcom

Head of Enterprise End-user Services & Experience
Broadcom

Stanley Toh is the Head of Enterprise End-user Services and Experience tower of Broadcom’s Global Technology Organization. Stanley has excellent leadership track records managing diverse global teams in successfully executing multiple M&As transformation; global IT operations & digital transformations programs; implementing leading edge & cloud technologies; and enhancing end-users experience with AI, ML & automations workflows. Stanley has strong technical, support and business processes qualifications with over 20 years hands on experience in end-user service delivery; strategic & financial planning; project management; contract negotiations; implementing Cloud First strategy and new technologies that changes the end-users experience landscape. Stanley has a proven record of successfully analyzing an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings.

Dr. Sian Proctorh
Astronaut and Mission Pilot, Inspiration4 and Geoscientist

Astronaut and Mission Pilot, Inspiration4 and Geoscientist

Dr. Proctor is a geoscientist, explorer, space artist, and astronaut. She is the mission pilot for the Inspiration4 all-civilian orbital mission to space. She is also one of The Explorer’s Club 50: Fifty People Changing the World. Her motto is called Space2inspire where she encourages people to use their unique, one-of-a-kind strengths, and passion to inspire those within their reach and beyond. She believes that we need to actively strive for a J.E.D.I. space: a just, equitable, diverse, and inclusive space as we advance human spaceflight.

Nicole Stott
Astronaut, Aquanaut, Artist and Earthling

Astronaut, Aquanaut, Artist and Earthling

Nicole Stott is a retired NASA astronaut, aquanaut, engineer, artist, author and speaker. She flew aboard the Space Shuttle and spent 104 days in space at the International Space Station. When she came back to Earth she wanted to use that elevated perspective for good. She co-founded the Space for Art Foundation and creatively combines the awe and wonder of her spaceflight experience with her artwork to inspire everyone’s appreciation of our role as crewmates here on Spaceship Earth. She believes we have the power to create a future for all life on Earth that is as beautiful as it looks from space.

Nicole’s personal highlights include being the 10th woman in history to perform a spacewalk, living underwater as a crewmember on an 18-day saturation dive mission at the Aquarius undersea laboratory, working with her international crew in support of the multi-disciplinary science onboard the orbiting laboratory, painting a watercolor, and of course the view of Earth out the window.


Customer Experience (CX) hat sich zum wichtigsten Wettbewerbsunterscheidungsmerkmal auf dem Markt entwickelt – es überwiegt die Marke, die Produktqualität ... sogar den Preis. Mehr als die Hälfte der Kontaktcenter unterstehen inzwischen einer CX-Führungskraft, und dennoch sagen 72 Prozent der Kontaktcenter-Entscheidungsträger, dass fragmentierte Kundenerfahrungen eine ihrer fünf größten geschäftlichen Herausforderungen sind.

Hören Sie vom Webex-Kunden Jake Radloff von der Regierung der australischen Hauptstadtterritorien, dem Webex Customer Experience GM/VP Giorgio Mihaila, der führenden Kollaborations- und Kontaktcenter-Analystin Sheila McGee-Smith, der leitenden Analystin bei Mc-Gee Smith Analytics, und Dave Michels, leitender Analyst bei TalkingPointz Research, einen zum Nachdenken anregenden Dialog über die Schritte, die Unternehmen durchführen, um sich weiterzuentwickeln, um die Zukunft der Kundenerfahrung jetzt zu bieten.

Referenten:

Sheila McGee-Smith
Principal Analyst, McGee-Smith Analytics

Principal Analyst
McGee-Smith Analytics

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Dave Michels
Principal Analyst, TalkingPointz Research

Principal Analyst
TalkingPointz Research

Dave Michels is the Principal Analyst and Founder of TalkingPointz. He has extensive experience with all levels of the enterprise communications industry. Dave works with global providers, public and private investors and other industry participants (channels and consultants) to provide insights and guidance about the industry and how industry offerings transform enterprise workflow and collaboration. Dave closely monitors industry news and trends, and shares insightful commentary and analysis in his posts and reports on TalkingPointz. Additionally, Dave contributes to many industry sites, presents regularly at industry events, and provides advisory services to industry stakeholders. Dave started out in the technical organizations of end user companies prior to starting Buffalo Communications, a VAR, which he sold in 2010. Over the last 10 years, Dave has focused his efforts on TalkingPointz and its irreverent, incisive take on the industry. Dave and Talkingpointz.com has become one of the most influential and often-quoted, linked content sources in the enterprise communications industry. Dave holds a Master’s Degree in Telecommunications from University of Colorado. He lives in Boulder. Follow him on Twitter @DaveMichels.

Jake Radloff
Senior Director, Networks, Communication Services and ICT Facilities, Australian Capital Territory (ACT) Government

Senior Director, Networks
Communication Services and ICT Facilities, Australian Capital Territory (ACT) Government

Jake Radloff has been involved in developing and maintaining innovative ICT solutions for Australian Government organisations for over 15 years. Having spent over a decade working for the Department of Defence Jake moved to ACT Government in January 2020. Together with a team of 50 staff, he is now responsible for network operations, collaboration systems and contact centre capability across an organisation of over 20,000 employees. He holds Masters degrees in both Business and Technology and Cyber Security Operations.

Giorgio Mihaila
VP / GM, Webex Customer Experience, Cisco

VP / GM, Webex Customer Experience
Cisco

Giorgio Mihaila is the Vice President and General Manager of Webex Customer Experience. In this role, he is responsible for developing and operating the Webex strategy portfolio for technology that enables businesses to provide exceptional, connected customer experiences. He worked at Amazon Web Services (AWS) as the Head of Global Communications for a cloud-based contact center service that powers millions of customer conversations. Before AWS, he worked at Five9, Verizon, and Avaya on customer service center applications, machine learning, and real-time communication applications using private and public cloud services.

Jedes Unternehmen möchte eine gute Beziehung zu seinen Kunden haben, aber nicht jedes erreicht dieses Ziel – auch wenn es behauptet, kundenorientiert zu sein. Kunden benötigen eine kontinuierliche Kommunikation darüber, wie die Unternehmen, mit denen sie interagieren, ihre Anforderungen erfüllen. Mehrere Berührungspunkte zwischen einem Unternehmen und seinen Kunden können zu inkonsistenten Kundenerfahrungen führen. In dieser Sitzung haben Sie die seltene Gelegenheit zu erfahren, wie Paychex, eine kundenorientierte Marke, diese Herausforderungen auf neue und innovative Weise angeht.

Begleiten Sie den Webex-Kunden Carlos Cong von Paychex und Vinod Muthukrishnan, Chief Operating Officer, Webex Customer Experience-Lösungen, bei diesem faszinierenden Einblick in die Wirkung von Echtzeit-Einblicken und kundenzentrierten Prozessen auf die Kundenerfahrung.

Referenten:

Vinod Muthukrishnan
COO, Webex Customer Experience, Cisco

COO, Webex Customer Experience
Cisco

Vinod Muthukrishnan is the Chief Operating Officer for Webex Customer Experience. In this role, Vinod leads all go-to-market activities, including strategic communications, and partner and sales enablement. He was previously co-founder and CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Carlos Cong
Director of Enterprise Technology Services, Paychex

Director of Enterprise Technology Services
Paychex

Carlos Cong is the Director of Enterprise Technology Services at Paychex. In his role, Carlos leads the technology direction and operations for our Unified Communications, Network, Data Center and Field, End Point and Paychex PEO IT Network and Infrastructure engineering teams. Mr. Cong also oversees the company's communication budget planning and execution. Mr. Cong has developed and implemented a wide array of technologies nationwide on both carrier grade and enterprise grade environments including Data Centers, VoIP networks, IP Networks, Infrastructure environments including compute, storage, web and application layers, and Unified Communications; including video and interactive collaboration technologies. He has also, through leading departments of over 200 employees, developed employee retention programs, trained staff in new technologies, and developed career advancement programs. Mr. Cong has served as Director and Sr. Director in two companies prior to joining Paychex.

Die Rolle des Kontaktcenters bei der Bereitstellung eines vernetzten Kundenerlebnisses wurde durch den Druck des digitalen Engagements, der Automatisierungszwänge und der Arbeit von überall aus verstärkt.

Kunden möchten sich einbinden, wenn es darauf ankommt, zum Beispiel mitten im Einkaufserlebnis oder wenn ein Artikel geliefert wird. Sie wünschen sich Unterstützung zu ihren eigenen Bedingungen bei jeder Art der Kommunikation. Sie wünschen sich Optionen für den Self-Service oder die Verbindung mit einer Person, die mit den richtigen Tools ausgestattet ist, um ihre Bedürfnisse zu erfüllen. Und sie schätzen es sehr, wenn Sie Probleme antizipieren und proaktiv auf sie eingehen können. Das ist die Zukunft der Kundenerfahrung.

Besuchen Sie den Webex-Kunden James Hill von der Reiseversicherung Cover-More, Zack Taylor, Direktor für strategische Kommunikation für Webex Customer Experience, und Carlos Guadamuz, Business Development Manager für Webex Customer Experience, um zu hören und zu sehen, wie Sie Kunden begeistern können, indem Sie die Antworten bereitstellen, die diese benötigen und zwar auf dem Kanal, den sie bevorzugen und mit erstaunlicher Geschwindigkeit.

Referenten:

Zack Taylor
Director, Strategic Communications, Webex Customer Experience, Cisco

Director, Strategic Communications, Webex Customer Experience
Cisco

Zack Taylor is the Director of Strategic Communications for Webex Customer Experience. In this role, he is responsible for planning, development, and communication of a group of business-relevant customer care solutions based on Cisco’s Contact Center portfolio. Prior accountabilities include roles in AT&T’s Global Sales Channel, where he was a Global Account Manager in the Financial Services and Banking Industry and Integrated Solutions Organizations. Taylor was also Avaya’s Contact Center portfolio General Manager, and a founding member of its Global Strategic Solutions team, and a principal for the firm’s Customer Contact Council.

Carlos Guadamuz
Business Development Manager, Webex Customer Experience, Cisco

Business Development Manager, Webex Customer Experience
Cisco

Carlos Guadamuz is a Business Development Manager at Cisco for Webex customer experience solutions, with a particular focus on Webex Contact Center. In this role, he is instrumental in providing hands-on experiential demonstration of both the business and technical value of the solutions in the portfolio for executive audiences. Carlos brings over 20 years of contact center experience to Cisco, joining from a previous role at Genesys where he was a Senior Solutions Consultant supporting both Commercial and Enterprise accounts. Previous roles as an analyst in the financial and professional services industries honed his abilities to guide customers through industry best practices and common use cases in evaluating technology solutions.

James Hill
Global Manager, Infrastructure & Cloud, Cover-More Insurance (A Zurich Company)

Global Manager, Infrastructure & Cloud
Cover-More Insurance (A Zurich Company)

James Hill is the Global Manager of Infrastructure & Cloud at Cover-More Insurance (A Zurich Company). James has spent his career predominantly working in the Finance and Building & Construction industries with approximately 20 years' experience in IT. He specialises in managing geographically disperse IT teams through technical consolidation & business transformation whilst consistently driving and uplifting employee engagement. James is primarily accountable for leadership and delivery of the Technology Strategy through infrastructure & cloud services. His focus is the consolidation and transformation of the Cover-More Group technology stack, whilst unlocking and enabling new ways of working in support of the ever growing customer requirements, in response to the increasingly challenging business conditions due to the pandemic.

Unternehmen setzen auf KI, um unvergessliche Erfahrungen zu schaffen, und sie suchen auch nach Möglichkeiten, mit weniger mehr zu erreichen. Viel zu lange bedeuteten verbesserte Kundenerfahrungen und steigende Kundenzufriedenheit von Natur aus höhere Betriebskosten – Erweiterung der Callcenter-Kapazität, Einstellung und Schulung weiterer Agenten usw.; aber mit der Verbreitung von Daten, Algorithmen für maschinelles Lernen und erschwinglicher Rechenleistung steht künstliche Intelligenz an einem Wendepunkt, und Unternehmen können jetzt KI nutzen, um die Kundenzufriedenheit zu verbessern und gleichzeitig ihre Gesamtkosten zu senken.

Unternehmen können mit bewährten KI-Lösungen ihren Kontaktcenterbetrieb optimieren, den Zustrom von Anrufen bewältigen und ihre Kunden mit nahtlosen Self-Service-Optionen begeistern. Und damit nicht genug, sie können auch proaktiv Daten nutzen und Erkenntnisse gewinnen, um vorherzusagen, wann ein Kunde mit ihnen in Kontakt treten könnte, oder den historischen Kontext nutzen, um die Problemlösung zu beschleunigen.

Erfahren Sie bei Negin Ebrahimi, KI-Strategie- und Produktmanagerin für Webex Customer Experience, wie Webex Kontaktcenter mit KI antreibt, um schnellen, intuitiven Self-Service zu bieten und Superagenten zu schaffen, die mit Kontext, Einblicken und Intelligenz ausgestattet sind, um zeitnahe, genaue Antworten bereitzustellen, die die Kundenzufriedenheit, Loyalität und den Lifetime-Wert verbessern.

Referenten:

Negin Ebrahimi
AI Product and Strategy Manager, Webex Customer Experience, Cisco

AI Product and Strategy Manager, Webex Customer Experience
Cisco

Negin Ebrahimi oversees AI Product and Strategy for Webex Customer Experience. In this role, she is responsible for developing the Contact Center AI portfolio through in-house Cisco AI and robust industry partnerships to deliver powerful and high-value AI features to enhance customer experiences. Previously, she led strategic growth initiatives across the Cisco Collaboration portfolio. Negin started her career in investment banking at Goldman Sachs before joining diving into the tech world and driving product and growth strategy at Instacart and Nerdwallet.

Jedes Unternehmen und jede Kundenreise ist einzigartig. Webex bietet die optimale Mischung aus sofort einsatzbereiten Kundenerfahrungslösungen der Unternehmensklasse, die auch vollständig programmierbar sind, sodass Sie genau das Kundenerlebnis bieten können, das Sie benötigen, um Ihre Kunden zu erreichen und sie in treue, lebenslange Fans zu verwandeln.

Durch die Nutzung von APIs als wesentliche Bausteine können Unternehmen jeden Schritt der Kundenreise personalisieren und isolierte Geschäftssysteme zu einer nahtlosen, vernetzten Kundenreise verbinden, die Überraschung und Freude bereiten wird.

Erfahren Sie bei Padmini Krishnan, Produktmanagerin für Webex Customer Experience, mit Fokus auf API- und Entwicklerstrategie, wie unsere offene API-Strategie ultimative Flexibilität und Anpassungsmöglichkeiten bietet, um jeden Schritt des Erlebnisses zu optimieren. Wir werden auch Gelegenheit haben, von Kayla Grady, Direktorin für Technical Services Operations bei NETSCOUT, über ihre Vision der Möglichkeiten von APIs zu hören.

Referenten:

Padmini Krishnan
Product Manager, Webex Customer Experience, Cisco

Product Manager, Webex Customer Experience
Cisco

Padmini Krishnan is a Product Manager for Webex Customer Experience, with a current focus on the API and developer strategy for Webex Contact Center and supporting technologies. In this role, she is responsible for planning and development of the developer portal infrastructure, publishing APIs, and overseeing developer experience and enablement. She was previously a product manager in the Webex Devices Group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts - Amherst and an MBA from the University of Texas McCombs School of Business.

Kayla Grady
Director of Technical Services Operations, NETSCOUT

Director of Technical Services Operations
NETSCOUT

Kayla Grady currently serves as the Director of Technical Operations at NETSCOUT and is responsible for multiple teams including application administration, program management, customer support, service revenue compliance and support portal content management. She began her career as a dispatch operator over 20 years ago, through acquisitions and divestures, Kayla progressed to customer service/advocate, advanced into service and support management roles and ultimately into operations. Her achievements on major corporate initiatives have brought stability and growth to the organization. With a natural aptitude for business acumen, focusing on process flow and application administration/enhancements is where she is most valuable and what gets her excited about work. She is currently sharing her knowledge and experience with others by participating as a mentor at NETSCOUT.

Courtenay Godshall
Product Marketing Lead, Webex Customer Experience, Cisco

Product Marketing Lead, Webex Customer Experience
Cisco

Courtenay Godshall leads product marketing for the Webex customer experience portfolio at Cisco. In this role, she drives strategy and execution of initiatives to educate customer-driven enterprises about the powerful capabilities of innovative Webex solutions that can empower them with technology to create lasting, memorable relationships with their customers. Prior to joining Cisco, Courtenay held marketing leadership roles at cloud software (SaaS) category leaders who leverage AI/ML and big data analytics to provide unique value to Fortune 500 customers in the biotechnology, renewable energy, oil and gas, finance, retail, and consumer goods industries. She holds a Bachelor’s degree from the University of North Carolina at Chapel Hill.


CPaaS hat sich als entscheidend für die Beschleunigung der digitalen Transformation für kundenorientierte Unternehmen erwiesen. Das Aufkommen neuer Kundenerfahrungen wie Videoberatungen für das Gesundheitswesen und Abholung am Straßenrand für den Einzelhandel hat Unternehmen dazu veranlasst, ihre Arbeitsweise zu überprüfen. In dieser Sitzung erfahren Sie, wie ein Plattformansatz intelligentere und umfassendere Kundeninteraktionen ermöglichen kann, was Enterprise CPaaS unterscheidet und wie ein Kommunikationsplattformansatz die Markteinführung beschleunigen und die Entwicklung vereinfachen kann. Wir werden auch von der Tesco Bank über ihr CX-Programm hören, warum sie CPaaS gekauft haben, Anwendungsfälle und den Wert, den sie ihrem Unternehmen bieten.

Referenten:

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Courtney Munroe
Research Vice President, IDC

Research Vice President
IDC

Courtney Munroe is responsible for supporting IDC’s continuous research on global Telecommunications trends. The core research includes the evolution of WAN networking to Software Defined Hybrid Wide Area Networking, and the impact of Digital Transformation on the WAN architecture. His research focus also includes consumer and Enterprise networking requirements and analysis the Communications Service Provider strategies as they transform to implement new business models.

George Murray
Product Manager for Alerts, Tesco Bank

Product Manager for Alerts
Tesco Bank

George is the Product Manager for Alerts at Tesco Bank where he defines customer-centric messaging solutions and manages the enterprise capability roadmap. He specialises in transforming digital customer experience (messaging and web content) in the UK finance industry. A Certified Scrum Product Owner and Scrum Master, George thrives when working with engaged teams and exciting technology.

Die IT steht im Mittelpunkt aller digitalen Transformationsprojekte, die darauf abzielen, intelligentere und umfassendere Kundeninteraktionen zu ermöglichen, aber es besteht ständiger Druck, Innovationen zu beschleunigen, um die Anforderungen des breiteren Geschäfts zu erfüllen. Folglich suchen Entwickler nach schnellen und einfach zu bedienenden Kommunikations-APIs und -Tools, die auch die technische Komplexität reduzieren.

In dieser Sitzung erfahren Sie mehr über unsere CPaaS-Plattform imiconnect und ihre vielen Kommunikations-APIs und SDKs, die Infrastruktur zur Unterstützung von Milliarden von Interaktionen und Tools zur Verwaltung des gesamten Anwendungslebenszyklus. Wir werden auch neue Funktionen ankündigen, die es Entwicklern ermöglichen, Kundenreisen noch schneller zu erstellen und zu testen, sowie neue Kanäle zur Unterstützung verbesserter Kundenreisen.

Referenten:

Brian Heikes
Director, Product Management, imimobile Cloud, Cisco

Director, Product Management, imimobile Cloud
Cisco

Brian heads up the CPaaS product management team with responsibility for our imiconnect product, and focuses on enabling enterprises to build smarter experiences to interact with their customers and employees. Brian has 20+ years of product experience centered on delivering communications products to address the requirements of enterprise IT and developers. His work allows companies to create innovative CX that take advantage of the unique nature of mobile communications.

David Veevers
Lead Presales Solution Architect, Cisco

Lead Presales Solution Architect
Cisco

David is a Pre-Sales Solutions Architect focused on delivering communication solutions to large enterprises that enable better, richer digital customer experiences. With experience in mobile technologies spanning almost two decades David helps to bridge the gap between technology and business through automation and integration. David’s expertise and experience enables solutions to be designed and delivered to exceed clients’ needs and push the boundaries of our products to ensure increased business value.

Shaughnessy Spiers
Senior Product Manager, Video CPaaS, Cisco

Senior Product Manager, Video CPaaS
Cisco

Shaughnessy Conley Speirs is a product manager at Cisco, where her work focuses on the developer user experience for the video CPaaS SDK. She has worked in product teams in several companies, including IntelePeer, where she spent three years leading the development and launch of a several products in their CPaaS platform. She holds an MBA from the University of Illinois at Urbana-Champaign and lives in Denver, Colorado.

Kundenreisen und Interaktionen sind selten mit nur einem System verbunden, aber viele Unternehmen entwickeln Anwendungen in Silos, was in die Verbreitung von Einzweckanwendungen resultierte, was zu doppeltem Zeit- und Arbeitsaufwand für Entwickler geführt hat. Eine einzige, zentrale Kommunikationsplattform zu haben, die APIs und Low-Code-Tools mit einer leistungsstarken Ausführungs-Engine kombiniert, vereint alle Interaktionen, um die Kundenkonversation an einem Ort zu unterstützen.

In dieser Sitzung konzentrieren wir uns auf drei Bereiche – Integration in Unternehmenssysteme, Tools für Produktivität und dialogorientierte Automatisierung – damit Sie Kundenreisen schnell und einfach orchestrieren und automatisieren können.

Referenten:

Gavin Shurmer
Lead Solutions Consultant, Cisco

Lead Solutions Consultant
Cisco

Gavin has many years of experience in the mobile communications market and leads a team of presales solution consultants for imimobile focused on EMEAR and APJC regions. Working with large global enterprises, across sectors, to help reimagine their customer communications approach, tooling and desired outcomes.

Hanna Chernitsky
Strategic Sales Engineer, imimobile, Cisco

Strategic Sales Engineer, imimobile
Cisco

Hanna Chernitsky is an imimobile Strategic Sales Engineer, part of the Cisco Collaboration brand. With over 10 years of experience in Digital Marketing and CX her key role responsibilities include interpreting complex client requirements and offering best in class solutions that correspond to the identified business challenges and priorities. She’s passionate about helping organizations transform their digital strategy, solve complex business problems and create seamless customer experiences. Hanna’s areas of expertise include imimobile’s orchestration platform, imiconnect, campaign management platform, imicampaign and the digital messaging omnichannel agent UI, imiengage.

Manoj Muthavarapu
Product Lead, NLU & AI, imimobile

Product Lead, NLU & AI
imimobile

Manoj leads the Digital Customer Service and Conversational AI offerings @ IMI. A fullstack developer turned product manager, Manoj has been with IMI for over 4 years now and works out of Hyderabad, India where he stays with his wife and son. Outside work, cricket, travel and crypto are some of the things that get him excited.

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

In dieser Sitzung erfahren Sie mehr über das Webex-Entwicklerproduktportfolio sowie unsere Tools und Ressourcen, die beim Aufbau nahtloser Integrationen helfen können. Wir werden Anwendungsfälle teilen, damit Sie aktuelle Integrationen in Aktion sehen und einen frühen Einblick in aufregende kommende Funktionen erhalten.

Referenten:

Phil Bellanti
Sr. Webex Developer Evangelist, Cisco

Sr. Webex Developer Evangelist
Cisco

Phil Bellanti is a Senior Developer Evangelist and Customer Experience Product Manager on the Cisco Webex team, based in Orlando, Florida. Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider, Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including tech talks, workshops, hackathons, and other live events. Additionally, Phil serves as a technical lead for many Webex partners, to help them innovate and bring their application ideas to light.

Omar Elrafei
Senior Product Manager, Webex Integration, Cisco

Senior Product Manager, Webex Integration
Cisco

Recently joined Cisco, I am the PM for SDKs, Widgets and Meetings APIs. Prior to Cisco, I worked as a product manager in different industries as CPaaS, Data/AI, Fintech and Telecom.

Erfahren Sie mehr über die aufregenden Möglichkeiten der heutigen eingebetteten Apps und hören Sie von unseren Partnern, wie sie von ihren Erfahrungen bei der Entwicklung dieser Integrationen mit uns berichten. Sie erhalten auch einen tiefen Einblick in die Integration von Apps in Webex-Meetings und -Räumen, um Arbeitsabläufe zu verbessern. Wir können es kaum erwarten, noch mehr in dieser Sitzung zu teilen.

Referenten:

Adam Weeks
Manager, Webex Developer Evangelism, Cisco Webex

Manager, Webex Developer Evangelism
Cisco Webex

Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications with over 20 years industry experience. As manager of the Webex Developer Evangelism program, Adam & his team empower developers to build on the Webex ecosystem. He has spoken worldwide to audiences of all sizes, from small intimate workshops to the main stage of a global conference. Adam is a native Floridian and any time not spent on the computer is spent on the water with his wife and two children.

Devinder Kathuria
Group Product Manager, Webex Integration, Cisco

Group Product Manager, Webex Integration
Cisco

Devinder leads Platform Product Management team within Webex Engineering organization that focus on enabling developers to build cross-platform apps. Devinder has 20+ years of industry experience in product management and product development spanning across telephony to enterprise social software to Teams collaboration.

Jason Copeland
VP of Product, Webex Platform, Cisco

VP of Product, Webex Platform
Cisco

Jason Copeland is a product leader and entrepreneur with experience in collaboration, AI, and building developer ecosystems. He is Vice President of Product for the Webex Platform and Verticals. Previously, he was CEO of Deep Vision and held senior leadership roles at Amazon Web Services, Apple, and RingCentral. At AWS, Jason led the industrial AI vertical. Previously, he co-founded Deep Vision to bring cloud-trained computer vision models to edge devices. At Apple Jason launched iCloud and co-invented Find My iPhone. He holds an MBA and MA from Harvard University, and a BA from Whitman College.

In der heutigen Welt des hybriden Arbeitens sind viele Führungskräfte auf der Suche nach modernen Kollaborationsfunktionen, die eine qualitativ hochwertige Erfahrung bieten und gleichzeitig positive Ergebnisse für das gesamte Unternehmen ermöglichen. Das Herzstück dieser Transformation ist Cloud Calling, ein Bereich, den Webex gemeinsam mit seinen Kunden und Partnern ständig weiterentwickelt. Webex ist führend auf dem Markt für Cloud Calling – es ermöglicht acht Milliarden Anrufe pro Monat und hilft tausenden Kunden, ihre Kommunikation zu verändern, um den Anforderungen des hybriden Arbeitens gerecht zu werden. In dieser Sitzung wird Lorrissa Horton von Mahesh Shah von CDK, Rich Shaw von AT&T begleitet un Alex Doyle von Verizon. Sie werden über die geschäftlichen Herausforderungen sprechen, warum sie sich für Cloud Calling entschieden haben und welche Veränderungen sie mit Webex erreichen konnten. Nehmen Sie an dieser Sitzung teil und erfahren Sie, wie die Umstellung auf die Cloud-Kollaboration Ihr Unternehmen verändern kann und wie Sie die Herausforderungen meistern, mit denen viele Unternehmen heute konfrontiert sind.

Lorrissa Horton
VP/GM, Webex Calling and Online, Cisco

VP/GM, Webex Calling and Online
Cisco

Lorrissa leads a global team responsible for the strategy and future growth of the calling portfolio. Given the recent acceleration of hybrid work, Lorrissa is focused on the innovation of Webex Calling and reimagining the calling experience for customers. Prior to this role, Lorrissa drove the product evolution of Webex Teams. Transforming the modern work experience with a single app that empowers people to work from anywhere with cloud calling, messaging, meetings, and collaboration capabilities. Lorrissa brings more than 16 years of experience in product management, productivity software in Microsoft Office, natural language processing, machine learning with search and NUI experiences, hardware development for sound and video, analytics with Microsoft PowerBI, and business applications for human capital management. She has developed 10 patents over her career.

Mahesh Shah
EVP, Chief Product and Technology Officer, CDK

EVP, Chief Product and Technology Officer
CDK

As executive vice president and chief product and technology officer at CDK Global, Mahesh Shah is responsible for driving product innovation, research, and development, building, and testing, as well as outlining a roadmap for existing and future portfolios in partnership with the business.

Mahesh joined CDK from DXC Technology, where he most recently served as senior vice president and general manager of applications and global business process services. Before DXC, Mahesh was the general manager and vice president, Acquisition and Divestiture, IT Consulting Services at Hewlett Packard Enterprise (HPE). In this role, he established a new business to deliver consulting and technology services to assist clients in executing the IT aspects of an acquisition or divestiture. Mahesh held various roles throughout his 16-year tenure at HPE, including chief information officer, Enterprise Services and Software; IT separation leader; vice president, Product R&D and IT; executive director, Security Product Management, and Development; and several other executive roles in IT automation and cloud engineering.

Early in his career, Mahesh was also a senior consultant for IBM Global Services, where he managed large-scale technology projects for many Fortune 100 companies. He serves on the board of advisors for several technology startups.

Mahesh earned his Bachelor of Commerce degree, specializing in management information systems from Concordia University in Montreal, Canada, and his Masters of Business Administration degree from Kellogg School of Management, Northwestern University, Evanston, Illinois.

Rich Shaw
VP, Voice and Collaboration Product Management, AT&T

VP, Voice and Collaboration Product Management
AT&T

Rich is responsible for all Business Voice, Collaboration and Unified Communications products that are offered in AT&T’s Business Market segments. He supports solutions in all major industries, including financial services, manufacturing, education, healthcare, retail, hospitality and government. He is responsible for creating a consistent strategy and a long-term investment plan to grow and transform the $10 Billion, voice and collaboration portfolio to support strategic and new services. Rich earned a BSBA and an MBA from Rockhurst University in Kansas City, Missouri and attended the Executive Development Program at Kellogg School of Business – Northwestern University.

2021 ist das Jahr tiefgreifender, sich noch immer weiterentwickelnder Lebenserfahrungen, in dem eine Pandemie und hochkarätige Athleten einen wichtigen Wandel in der Betrachtung der psychischen Gesundheit bewirkt haben. Indem sie sich dafür einsetzten, das Wohlbefinden in den Vordergrund zu stellen, haben sie einen weltweiten Dialog über Verletzlichkeit, Empathie und die Integration unseres ganzen Selbst in einer Kultur der unerreichbaren Perfektion, der ständigen Verbesserung und des Strebens, um jeden Preis besser zu sein als die anderen, ausgelöst. Indem sie ihre Plattformen nutzen, um Veränderungen herbeizuführen, verändern die Athleten nicht nur die Sportbranche, sondern berühren auch die Geschäftswelt, die gleichermaßen von der Epidemie durch Stress und Burnout betroffen ist.

Begleiten Sie uns auf der WebexOne, wenn eine der erfolgreichsten Turnerinnen aller Zeiten, die Olympionikin Simone Biles, mit Fran Katsoudas, EVP und Chief People, Policy, and Purpose Officer bei Cisco, über den Mut und die Notwendigkeit spricht, dem „Ich“ oberste Priorität einzuräumen. Sie werden außerdem über den Wert von Teamarbeit, Unterstützung und Selbstfürsorge sprechen, sei es in einem Wettbewerb, auf der Couch oder in einem Konferenzraum. Und vielleicht kommen sie dabei auch auf das 88 Pfund (rund 40 kg) schwere Met-Gala-Kleid zu sprechen.

Simone Bile
World’s Most Decorated Gymnast

World’s Most Decorated Gymnast

Simone Biles is one of the greatest gymnasts of all-time. The first woman to capture five All-Around World Championship titles, Biles is the most decorated gymnast in World Championships history – male or female - with 25 medals overall (19 gold) and is a seven-time Olympic medalist (4 gold, 1 Silver, 2 Bronze). A three-time Laureus World Sportswoman of the Year, she has earned the rare distinction of having four skills named in her honor – The Biles – in the beam, floor (two) and vault disciplines. Biles’ extraordinary accomplishments have received widespread recognition including TIME 100 Most Influential, Forbes 30 Under 30, Ebony Power 100, People Women Changing the World, USA Today 100 Women of the Century, and two-time Associated Press Female Athlete of the Year, among others. Her autobiography - Courage to Soar - was a New York Times bestseller and developed into an award-winning tv special on Lifetime. Biles utilizes her platform to help advocate for change and support initiatives that provide education and assistance for children and young adults associated with adoption and childcare.

Fran Katsoudas
EVP & Chief People, Policy & Purpose Officer, Cisco

EVP & Chief People, Policy & Purpose Officer
Cisco

Fran Katsoudas oversees critical functions that instill Cisco’s conscious culture, contribute to the company’s overall performance, and advance Cisco’s purpose to Power an Inclusive Future for All. The strategic alignment of functions within Fran’s organization ensures holistic care for the well-being of Cisco’s people and extends Cisco’s reach to positively impact communities everywhere. Fran has extensive experience leading organizational transformations, driving large scale growth, and cultivating successful leaders and teams. Fran sits on the boards of Americares, Global Citizen, and ADP. Passionate about social justice, Fran is an advocate for a variety of causes, including women’s leadership, homeless youth, and the Latino community.