Your team deserves a better collaboration experience. See why Gartner again named Cisco a UCaaS Leader.

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Cloud Calling

Calling that’s more
than just talk.

User enjoys Webex Calling on the go

Aragon Research Globe™ Leadership

Webex is again positioned as an industry leader for unified communications and collaboration (UCC).

Announcing Webex Go: Make personal mobile phones part of your business phone system

Secure, reliable
cloud calling.

Trusted by 39 million users every day worldwide.

User uses Webex Calling outdoors

Bring it all together

Integrate meetings, messaging, and contact center into the calling experience for the most complete collaboration portfolio.

Person enjoys Webex Calling using Webex Headset

Enable enterprise-class experiences

Get performance and control at scale with powerful VoIP calling features and single-pane-of-glass management.

User enjoys security of Webex Calling

Easily migrate to the cloud

Make the cloud transition without disruptions and move site-by-site, location-by-location, or user-by-user.

Webex Calling for
businesses of all sizes.

Reduce operational costs, improve productivity, and increase revenue when you move mission-critical calling services to the cloud.

Person enjoys the flexibility of Webex Calling
User enjoys the convenience of Webex Calling
People engage through Webex Calling

UCM Cloud.
Make it your own.

Customize your experience with
enterprise-grade features and
carrier-grade reliability.

Build off familiar UCM experiences Safeguard the user experience with updated clients, devices, and endpoints for every hybrid work situation—from room devices, to desktops and headsets.
Streamline workflows and processes Bring your UCM-based third-party applications to the cloud and discover more with the Cisco Ecosystem Exchange.
Maximize control with a dedicated cloud service It's your cloud service. Coordinate integrations and upgrade schedules on your time.

Migrating to the cloud is a breeze.

Hassle-free. Worry-free. Make the move to cloud calling with our unified communication and collaboration migration tools.

User enjoys Webex Calling on the go

Leading the industry in VoIP calling.

Cloud Calling Comes in All Shapes and Sizes

See how you can integrate cloud features to create the perfect balance for your unified communications needs—whether on-prem, in the cloud, or a mix of both.

Webex vs. Microsoft Teams: Understanding the Advantages

Explore two major collaboration platforms—Webex and Microsoft Teams—and learn why ZK Research thinks Webex wins in several key areas, including enterprise calling.

Your Unified Collaboration Experience

Experience the enterprise-grade, secure, and seamless cloud calling solution.

Experience more from Webex.

Get the most complete collaboration portfolio.

What is cloud calling?

  • What is cloud calling?

    Cloud calling is a type of unified communications as a service (UCaaS) that provides secure and scalable voice communication services through a third-party host. With cloud calling, organizations of all sizes can operate their entire business phone system through their internet connection. Moving calling operations to the cloud allows organizations to replace their traditional PBX system.

  • What are the benefits of cloud calling?

    Moving phones to the cloud eliminates the outdated need for employees to be in close physical proximity to the company's on-premises phone system. If employees have access to the internet, they can access their phone lines from anywhere. Other benefits include:

    • Having a business number ring on any device, anywhere
    • The elimination of traditional telephone hardware and wires
    • Flexibility to quickly add new extensions or lines without outside help
    • Built-in security that protects sensitive data
    • Scalability for hybrid work models
    • Advanced features and capabilities
  • What are some of the features of cloud calling?

    Cloud calling provides many useful features that can enhance every phone call. At the click of a button, users can:

    • Record calls to transcribe or share them
    • Merge calls or switch to a conference
    • Hold or transfer calls
    • Answer a colleague’s line
    • See who is calling or waiting

    Most importantly, a cloud calling solution will significantly enhance organizational collaboration. Platform integrations with other tools like video conferencing and instant messaging enable a unified experience that facilitates smooth and efficient remote work, team collaboration, and customer interactions.

  • How can my organization migrate to the cloud?

    Transitioning calling operations to the cloud may sound like a cumbersome undertaking, but proper preparation can simplify the move and ensure business operations run uninterrupted during the change. The following steps will help make the process as smooth as possible:

    1. Define your requirements
    2. Select the vendor partner that meets your needs
    3. Form your rollout strategy
    4. Start hybrid
    5. Document your call flows