Cisco named a Leader by Gartner
For the 7th year in a row, Cisco is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS).
Extensive AI innovation, a single, secure platform for UCaaS and CCaaS, and flexible deployment options.
The most comprehensive collaboration solution including calling, meetings, messaging, polling, webinars, events, whiteboarding, and video messaging, plus single-pane-of-glass management.
Extensive innovation in autonomous agents and generative AI across Webex Suite, Webex Contact Center, Cisco devices, and Control Hub elevates every employee experience and provides the ultimate protection against the ever-evolving landscape of AI-powered threats on a secure and trusted platform.
Built for security and reliability with the flexibility to adapt to specialized needs—whether that’s data sovereignty, air-gapped environments, or industry-specific compliance.
The only vendor with a complete suite of products from app to device to contact center solutions that are trusted by millions and backed by Cisco’s networking infrastructure and end-to-end security.
Plus, the world’s most influential brands of all sizes.
Why our customers are raving.
Webex has really helped us collaborate. To be able to whiteboard, to ideate, to mind map the future of the company and connect on a business level in real-time and interact that way—it's brought us speed.
It’s not just about the in-person and hybrid experience from a meetings perspective,” Belfiore explained. “It’s about meeting everybody how they want to be met no matter the platform—and Webex enables us to do that.”
Webex is the center of our strategy. It’ll be an integral part of communicating and sharing ideas with our colleagues, and I think it is central to our success and collaboration with both our peers and external partners as we move forward.
It’s almost like magic where everything comes together into one and users just have that seamless journey in Webex.
Webex is honored to be named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) report for seven years in a row.
Read the report to see why.
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Christopher Trueman, Rafael Benitez, 22 September 2025.
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
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