Cisco named a Leader by Gartner
For the 8th consecutive year, Cisco is recognized as a Leader in the Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS).
Cisco is a leader in mission critical and high trust collaboration with a single, secure platform for UCaaS and CCaaS, including reliable, global availability.
Support regulated and security-conscious organizations with flexible cloud, hybrid, and on-premises deployment options, advanced calling, sovereign AI capabilities, and enterprise-grade security and compliance controls.
Cisco offers a single management platform for collaboration, devices, and customer experience, providing unified administration, advanced analytics, and real-time AI-powered troubleshooting.
Experience market-leading availability across more than 200 markets through Cisco’s global cloud infrastructure and an ecosystem of over 40 certified calling providers.
Bring collaboration, calling, customer experience, devices, networking, security, and observability together to deliver a more connected, secure experience across your organization.
Plus, the world’s most influential brands of all sizes.
Why our customers are raving.
Webex has really helped us collaborate. To be able to whiteboard, to ideate, to mind map the future of the company and connect on a business level in real-time and interact that way—it's brought us speed.
It’s not just about the in-person and hybrid experience from a meetings perspective,” Belfiore explained. “It’s about meeting everybody how they want to be met no matter the platform—and Webex enables us to do that.”
Webex is the center of our strategy. It’ll be an integral part of communicating and sharing ideas with our colleagues, and I think it is central to our success and collaboration with both our peers and external partners as we move forward.
It’s almost like magic where everything comes together into one and users just have that seamless journey in Webex.
Cisco is honored to be named a Leader in the 2026 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) report for the eighth year in a row.
Read the report to see why Gartner recognized Cisco as a Leader and explore the evaluated vendors in the UCaaS market.
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Nitin Narang, 28 July 2026.
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Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco Media.
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