Webex for Healthcare

Transform healthcare outcomes with AI

Webex is here to help you transform patient experience, care team efficiency, and operations management with a single, AI-powered platform.

Patient Experience
Improve quality of care and drive patient satisfaction.

From coordination to critical care—Webex has you covered.

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    Improve virtual care

    Access timely diagnosis and treatment information from home using Webex Instant Connect's seamless integration with Electronic Health Records (EHR) systems. Schedule virtual visits, teleconsultations, and more with just one click—no app installation or extra logins needed. Streamline telehealth workflows—including automated patient identification—and reduce wait times and treatment delays with on-demand video consultations for urgent care.

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    Deliver outstanding patient service

    Make customer support interactions delightful by empowering agents to access patient history, contextual information, and AI-suggested responses in real-time. Webex Contact Center facilitates swift handoffs or recommendations on follow-up actions, accelerates resolution, and enables proactive, personalized steps that enhance patient satisfaction.

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    Enhance digital front door experience

    Streamline patient experience through personalized self-service and seamless interactions across channels, covering scheduling, billing, and responsive documentations. Webex Connect supports the entire care journey including proactive, automated, two-way appointment reminders, patient-led booking interactions, consultations, prescription refills, follow-ups, test results, and more!

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  • Care Team Efficiency
    Optimize care every step of the way with Webex.

    Transform healthcare delivery while prioritizing care team wellbeing and retention.

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    Enhance healthcare delivery

    Improve care team efficiency with one-click-join for consultations, crystal clear audio and video, and automated notetaking—all through Webex Suite—while simultaneously maximizing time spent with patients, increasing daily patient capacity, and enhancing care delivery. Expedite patient-care decisions with enhanced sharing capabilities and centralized collaboration through both the Webex app and multi-screen Webex Room Devices setups.

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    Increase care team retention

    Enhance your care team’s work-life balance by using Webex Instant Connect to minimize travel time with virtual rounding and telehealth solutions. Promote wellbeing for customer support teams through AI-powered insights and real-time alerts for initiating breaks at appropriate times.

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    Empower your care team

    Leverage the Webex Suite’s video messaging and screen recording features to implement top-tier onboarding and training methods that augment the care team's skillsets and improve coordination between local and larger hospitals, ensuring optimal patient care. Advance learning, professional development, and innovation through medical conferences powered by Webex Webinars and Webex Events, or use Webex Expert on Demand to deliver care precisely when and where it's needed—particularly in remote areas.

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  • Operations Management
    Redefine healthcare efficiency.

    Supercharge healthcare operations with a reliable, secure, and responsible platform.

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    Reduce Did Not Attend (DNAs) rates

    Reduce operating costs and decrease missed critical care follow-ups, no-shows, or cancellations using Webex Connect’s reminders and convenient scheduling options that seamlessly integrate with any healthcare system, such as an EMR.

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    Minimize downtime

    Deliver reliable connectivity, even during network outages and emergencies, through dedicated instance in the cloud and on-premises Webex deployments that enhance survivability—enabled by Webex Calling and Cisco Unified Cloud Management—and allow internal calls over PSTN while preserving critical 3rd party integrations.

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    Reduce complexity and cost

    Seamlessly scale with a unified Webex platform that’s easy to implement, deploy, and manage through Control Hub, eliminating the need for multiple vendors and disjointed point solutions such as communication, health management, and administrative tools or apps.

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    Deliver highest level of security

    Rest easy with industry-leading security measures that Webex employs, including zero trust end-to-end encryption, identity verification, data privacy and compliance, built-in security controls and data loss prevention—all backed by Cisco Responsible AI principles to safeguard patient and healthcare data. Webex is purpose-built for the additional security measures required in the regulated healthcare market that allows patients, care teams, and staff to connect without compromising the security of sensitive data.

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  • Organizations are revolutionizing healthcare.

    Success for us is resilience and connectivity so that we can continue to operate. With Webex, we supported remote work almost overnight.

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    Webex Calling has allowed our employees to log into the application wherever they are; it’s a quick sign-on, quick login, and they’re available to take calls right away.

    Jarrett Newberry, Senior Systems Director at Burrell Behavioral Health

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    HowRU is customized for busy hospitals. Family and patients can connect very easily and flexibly. The patient care experience is improved through the connection and support of family.

    Dr. Kathleen Thomas, Intensive Care Advanced Trainee, Wollongong Hospital

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    Webex has greatly improved our overall communication process,” he said. “We can interact with people digitally, more frequently, and more efficiently.

    Shival Seth, Grand River Hospital

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    We can connect directly from the operating room to the conference room and beyond internationally. It can give students an invaluable, real-time view of challenging or interesting cases.

    Merlin Antúnez, MD; Medical Director and Orthopedic Surgeon, One World Surgery

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