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Cisco Webex Contact Center
Optimize the Performance of Your Contact Center
It’s time for a new contact center—one that uses innovative technology to help
every agent deliver the richest and most personalized experiences to your customers. Cisco Webex Contact Center
is a full-featured, omni-channel, native cloud contact center solution for small and midsize contact centers that
empowers companies to deliver predictive and proactive customer journeys that drive loyalty and lifetime value.
Ready for the cloud?
Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud
with the security and global scalability you have come to expect from Cisco.
360° customer journey analytics
Cross-channel and cross-system analytics offer insights into every stage of your customer's journey.
With this knowledge, you can optimize contact center operations for customer acquisition, retention,
and satisfaction.
Seamless application integration
Improve first-contact resolution by embedding contact center functionality within the business apps
your agents use every day. Improve agent productivity and remove the chaos of app switching.
Discover how Webex Contact Center can help your business grow.
