Sesiones

Explora 30 sesiones esclarecedoras desde 6 diferentes vertientes que profundizan en el trabajo híbrido y en el poder transformador de la experiencia del cliente.


El entorno de trabajo actual exige nuevos niveles de flexibilidad para adaptarse a las condiciones cambiantes, una fuerza de trabajo distribuida y flujos de trabajo que se extienden a toda su organización, clientes y socios. ¿Está su organización preparada para enfrentar los desafíos del trabajo híbrido y salir adelante? Durante el año pasado, hemos visto organizaciones que lograron el éxito con el uso de Webex para adaptarse a nuevas formas de trabajo.

Durante esta conferencia magistral, escuchará a los ejecutivos de Cisco, incluidos Chuck Robbins, presidente y CEO de Jeetu Patel, SVP/GM en Security & Applications y Javed Khan, SVP/GM en Collaboration acerca de cómo la estrategia de trabajo híbrido de Cisco está brindando mejores experiencias de trabajo híbrido para las organizaciones de todos los tamaños. Descubrirá nuevas innovaciones que permiten flujos de trabajo continuos y colaborativos en diferentes entornos de espacios de trabajo híbridos, mejoran la seguridad y el bienestar de los empleados, construyen una cultura en su organización y crean eventos híbridos que el público nunca olvidará.

Principales conclusiones:

  • Comprenda cómo la estrategia de Webex para una forma de trabajo más inclusiva puede beneficiar a su organización
  • Vea de primera mano cómo la plataforma Webex permite experiencias innovadoras en los espacios de trabajo, independientemente de la geografía o el entorno de trabajo.
  • Obtenga conocimientos y mejores prácticas de los diectores de comunicaciones líderes y su enfoque del trabajo híbrido

Oradores:

Chuck Robbins
Chair & CEO, Cisco

Chair & CEO
Cisco

Chuck Robbins is the Chair and CEO of Cisco. He assumed the role of CEO on July 26, 2015 and was elected Chair of the Board on December 11, 2017. As Chair and CEO, Chuck is focused on helping companies, cities and countries as they look to Cisco to connect, secure and automate their organizations for a digital-first world. Chuck is on the Board of Directors for BlackRock; Chairman Emeritus of the US-Japan Business Council; a Member of the International Business Council for the World Economic Forum; on the Board of Directors for the Business Roundtable; a Board of Trustees member for the Ford Foundation; a member of the International Council for the Belfer Center for Science and International Affairs at Harvard University; and a member of the 2019 class of the American Academy of Arts and Sciences. Chuck holds a bachelor’s degree in mathematics with a computer science concentration from the University of North Carolina.

Jeetu Patel
EVP/GM, Security & Collaboration, Cisco

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth.

He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Javed Khan
SVP/GM, Collaboration, Cisco

SVP/GM, Collaboration
Cisco

Javed Khan is SVP and GM of Cisco’s multi-billion-dollar Collaboration business which includes the Webex App, Webex Devices, Webex Calling, and Webex Contact Center. He brings 20+ years of enterprise and consumer product leadership to Cisco.

Previously, Javed led Cisco’s Cloud Calling business and was responsible for the strategy and execution of product management, development, and partner operations. Prior to that, he led the Webex Meetings business unit, driving many transformative initiatives including developing a single meetings platform and modernizing the Webex experience.

Javed came to Cisco from Symantec where he served as the VP of Enterprise and Consumer Security products. Javed holds an MS in Computer Science and an MBA from the Anderson School of Management at UCLA. When he's not working, he enjoys spending time with his family in the San Francisco Bay area.

Todd Nightingale
EVP/GM, Enterprise Networking & Cloud, Cisco

EVP/GM, Enterprise Networking & Cloud
Cisco

Todd Nightingale is the Executive Vice President and General Manager of Cisco's Enterprise Networking and Cloud business. He leads business strategy for Cisco's multi-billion dollar core portfolio. His team is responsible for helping customers transform their infrastructure and digitize their businesses with best-in-class networking, deep cloud automation, and a seamless, premium user experience. Previously, Nightingale led Cisco's Meraki business. He also held multiple management positions at AirDefense, acquired by Motorola. Nightingale holds a bachelor's degree in electrical engineering and computer science and a master's degree in computer science from the Massachusetts Institute of Technology.

Snorre Kjesbu
VP/GM, Webex Devices, Cisco

VP/GM, Webex Devices
Cisco

Snorre Kjesbu is Vice President & General Manager of Webex Devices at Cisco leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. His passion for design with over 20 years of engineering experience are at the core of Snorre's belief in always providing authentic user experiences. Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University.

Curt Garner
CTO, Chipotle

CTO
Chipotle

Curt Garner is the Chief Technology Officer for Chipotle Mexican Grill. Mr. Garner joined Chipotle in November 2015 and has been instrumental in developing Chipotle’s digital platform and the integration of technology across the organization as well as ensuring data security. Mr. Garner’s leadership has secured global recognition for Chipotle’s platforms including the award- winning Chipotle app and the brand’s loyalty program, Chipotle Rewards. In 2020, Mr. Garner was named to the CIO Hall of Fame. Prior to Chipotle, Mr. Garner worked at Starbucks Corporation for 17 years, most recently serving as Executive Vice President and Chief Technology Officer. He led the brand’s global technology and engineering services and was responsible for creating and building the Starbucks app, loyalty program, website, and mobile payment. Before that, Mr. Garner was responsible for leading the development and deployment of technology for Wendy’s international division as well as the technology that supported Tim Hortons initial expansion into the U.S. marketplace. Mr. Garner has a Bachelor of Arts degree in economics from The Ohio State University.

George Thomas
CIO, JLL

CIO
JLL

Based in Singapore, George is responsible for steering JLL’s enterprise technology, strategy, and cyber operations covering JLL’s businesses in over 80 countries with a global workforce of more than 91,000. George is part of the JLL Technologies (JLLT) executive leadership team led by JLLT co-CEOs, Mihir Shah and Yishai Lerner. Prior to JLL, George has over 20-year track record in technology and in data, where he held global leadership roles, covering the United States, Europe and Asia with General Electric and HSBC. His experience spans various technology and data solutions, focusing on future-proofing business operations through digital transformation for industrial, commercial, and consumer markets. George is an alumnus of the Kerala University, India, the University of Louisville, Kentucky, and Stanford University’s Graduate School of Business.

Andrey Khusid
Founder & CEO, Miro

Founder & CEO
Miro

Based in Singapore, George is responsible for steering JLL’s enterprise technology, strategy, and cyber operations covering JLL’s businesses in over 80 countries with a global workforce of more than 91,000. George is part of the JLL Technologies (JLLT) executive leadership team led by JLLT co-CEOs, Mihir Shah and Yishai Lerner. Prior to JLL, George has over 20-year track record in technology and in data, where he held global leadership roles, covering the United States, Europe and Asia with General Electric and HSBC. His experience spans various technology and data solutions, focusing on future-proofing business operations through digital transformation for industrial, commercial, and consumer markets. George is an alumnus of the Kerala University, India, the University of Louisville, Kentucky, and Stanford University’s Graduate School of Business.

Mariano Suarez-Battan
Co-Founder & CEO, Mural

Co-Founder & CEO
Mural

Mariano Suarez-Battan is a Co-founder and CEO at MURAL, the leading provider of digital workspaces for guided visual collaboration in the enterprise. He is a three-time co-founder, an EY Entrepreneur of the Year 2021 Finalist, and an inventor by trade, who is on a mission to inspire, enhance, and connect "imagination workers" so they can collaborate and solve hard problems together.

Mark Mader
CEO, Smartsheet

CEO
Smartsheet

With over 20 years executive leadership experience driving innovation for high-growth Software-as-a-Service (SaaS) companies, Mark is a recognized leader in the technology community. He has been named Ernst & Young’s Entrepreneur of the Year in Technology for the Pacific Northwest, and GeekWire’s CEO of the Year. Under his leadership, Smartsheet was named Washington’s Best Workplace by the Puget Sound Business Journal, and Seattle’s Next Tech Titan by GeekWire. Passionate about entrepreneurship and tech innovation, Mark is a contributor to media outlets like Bloomberg, Forbes, CNBC, and Entrepreneur, and has been a featured speaker at many events, including YPO Innovation Week, and the NYSE Tech Leadership Summit. He also serves as a board member of ZoomInfo, the University of Washington Information School, one of the nation’s top information science programs, and as a member of the New York Stock Exchange’s Listed Companies Advisory Board (LCAB). A dual-citizen of Germany and the United States, he has spent considerable time working and living abroad and applies that global perspective to the products and services that Smartsheet delivers. Mark graduated with a B.A. in Geography from Dartmouth College.

Anders Mortvedt
Engineering Product Manager, Cisco

Engineering Product Manager
Cisco

Anders Mortvedt is Senior Product Manager for Webex Room Devices. Anders is responsible for the Room Panorama and Room systems. Anders have been in the videoconferencing industry since 1999, and joined the Product Management team in 2010.

On his spare time, Anders enjoy spending time with his family and friends. Hunting, hiking, skiing, hockey and soccer is hobbies that Anders enjoy.

Astrid Gintz
Leader, Product Marketing, Cisco

Leader, Product Marketing
Cisco

Christina Li
Engineering Product Manager, Cisco

Engineering Product Manager
Cisco

Christina is Product Lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, she led international expansion for Cisco's Webex Contact Center solution and was Chief of Staff to one of the Collaboration executives. Prior to Cisco, Christina was the founding investment associate at Spero Ventures, an early stage venture fund anchored by the founder of eBay. Christina started her career in investment banking at Goldman Sachs, where she advised Fortune 500 and private companies on M&A and debt & equity raises. Christina graduated from the University of Michigan with a Bachelor of Arts in Political Science and a Bachelor of Business Administration from the Ross School of Business. She remains active in the startup and venture ecosystems as an angel investor, advisor, and advocate for sustainable business and diversity, equity, inclusion and access (DEIA) which are north stars in her career.

Christina Torok
Product Marketing Manager, Webex Events, Cisco

Product Marketing Manager, Webex Events
Cisco

Christina has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she is a Product Marketing Manager for Webex and Socio event solutions.

Jason Hansen
Chief of Staff, Webex Devices, Cisco

Chief of Staff, Webex Devices
Cisco

Jason Hansen is Chief of Staff for Webex Devices supporting the global business unit for video, phone, wearables and peripherals. After spending over 15 years in collaboration sales and business development, Jason believes at the heart of every great technology is a connected experience that enhances both work and home life.

Jason received a BA summa cum laude from Colorado Christian University in communication and is working toward a Master of Communication Management with a concentration on User Experience Strategy at the University of Denver. No stranger to storytelling, he is an accomplished musician, collects vinyl records, and loves playing video games with his children.

Manali Dongre
Senior Product Manager, Webex Teams, Cisco

Senior Product Manager, Webex Teams
Cisco

Manali DOngre leads the App Experiences and App Fundamentals team for the Webex app in Cisco’s Collaboration Group. She joined Cisco a year and half ago was passionate about working on end user experiences. Her goal is to drive a compelling and inclusive user experience that will improve the collaboration and productivity of the users using the Webex app.

Michael McGary
Senior Product Manager, Cisco Collaboration, Cisco

Senior Product Manager, Cisco Collaboration
Cisco

Michael McGary is the manager and Principal Product Manager responsible for Scheduling & Calendar System Integrations, Zero Trust Security for Webex, various Webex back-end services, many Microsoft integrations including Cloud Video Interop, and facilitates cross-engineering and cross-business unit initiatives.

Michael began his career working at General Electric in various contract and employee roles over nine years becoming the leader of a team that installed, operated, and maintained GE Power Systems video conferencing, satellite, and cable television systems. He was the first to implement an internal webcasting network at GE, Microsoft NetMeeting network, and first Video over IP solution in Eastern Europe, allowing the company to reduce costs, decrease cycle times, and increase productivity.

Michael came to Cisco from the TANDBERG acquisition, where he worked in various technical roles for more than 8 years, designing solutions and architectures for many key customers. Michael started at Cisco as a Technical Marketing Engineer and then was promoted to Product Manager where he managed a team of PM’s. Michael moved to Webex in 2015 and worked on building-out core components—including what is now known today as the Webex Calendar Service.

Miya Mcclain
Director, Product Management Webex Online

Director, Product Management Webex Online, Cisco
Cisco

Miya leads the Webex.com Product Management team. She started her career as a Software Development Engineer in Test, eventually switching to Product Management. Over the last 15 years Miya has led both engineering and PM teams across Microsoft, Nordstrom and now Cisco. Prior to joining Cisco, she has worked on a variety of products including Office.com, the Microsoft retail platform and Nordstrom Mobile and Store Apps. Miya is passionate about building software products that seamlessly enhance and integrate with our everyday lives. Miya began working for startups and building websites as a freshman in high school and went on to study Computer Science at Mills College, an all-women’s college in Oakland, CA. Miya is passionate about equal education for women and people of color. She has spoken at multiple events for students of color including Women in Tech Regatta (2021), Grace Hopper (2019 , 2020), the Technology Access Foundation yearly luncheon, University of Washington WiSE Conference and Year Up’s Puget Sound Career Day. Miya lives in Seattle with her husband and four children.

Molita Sorishochamaki
Product Marketing Manager, Webex Cloud & Control Hub, Cisco

Product Marketing Manager, Webex Cloud & Control Hub
Cisco

Molita Sorisho is a Product Marketing Manager at Webex. She leads outbound marketing strategy and initiatives for Webex Cloud and Control Hub. She has great passion for creating brand awareness and driving growth via successful product positioning, messaging, and marketing campaigns.

Nikki Heyder
Growth, Marketing & Ops Lead, Vidcast, Cisco

Growth, Marketing & Ops Lead, Vidcast
Cisco

Nikki is currently the Growth, Marketing & Ops lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, Nikki was the product management lead for Cisco's Webex Contact Center solution and Cisco's Contact Center AI portfolio. Nikki came to Cisco via the Voicea acquisition where she ran Product Marketing and Strategic Partnerships for their innovative AI-driven speech-to-text translation engine. Additionally, Nikki also ran Outbound Product Management at Oracle Data Cloud (formerly BlueKai). A UCLA graduate, Nikki is also an avid runner with eight half-marathon medals to her name.

Nital Patel
Systems Engineer, Cisco Experience Center, Cisco

Systems Engineer, Cisco Experience Center
Cisco

Nital Patel joined Cisco in 2004 supporting Customers and Cisco sellers at our Customer Proof of Concepts lab. Nital has worked in the Select Mid-Market Space as field Systems Engineer supporting various industry customers on their digital transformation journeys. Currently, Nital presents at our Cisco Experience Center in San Jose through demonstrations of cross architecture solutions to global Customers, Governments, and World Leaders.

Padmini Kirshnan
Product Manager, Webex Customer Experience, Cisco

Product Manager, Webex Customer Experience
Cisco

Padmini Krishnan is a Product Manager for Webex Customer Experience, with a current focus on the API and developer strategy for Webex Contact Center and supporting technologies. In this role, she is responsible for planning and development of the developer portal infrastructure, publishing APIs, and overseeing developer experience and enablement. She was previously a product manager in the Webex Devices Group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts - Amherst and an MBA from the University of Texas McCombs School of Business.

Tom Richards
Director, Product Management, Webex Devices, Cisco

Director, Product Management, Webex Devices
Cisco

Tom Richards is a Director of Product Management with 20 years experience in software, hardware, cloud and AI technologies. Currently leading a team responsible for Strategic Growth and Adoption of Collaboration Endpoints in Cisco’s Collaboration Technology Group. Joined Cisco in 2004 through the acquisition of Parc Technologies - a start-up co-founded with a research team from Imperial College, London. Parc Technologies was built on technology developed during the completion of his PhD at Imperial College in Artificial Intelligence.

Travis Isaacs
Head of Design, Webex Suite, Cisco

Head of Design, Webex Suite
Cisco

Travis Isaacs leads a global team of designers, writers, and researchers for Webex, a leading real time collaboration platform. Over the course of a career entering its third decade—he’s designed for in-house teams, agencies, consulting firms and took right turns as a co-founder and product manager at Microsoft. Outside of work. Travis lives in Seattle with his wife Kristi, two tweens Audrey and Camill, and two dogs Trudy and Penny. Outside of work he lives the Pacific Northwest Dream—a steady diet of mountains, ocean, and evergreen forests.


El trabajo híbrido está aquí para quedarse, y requerirá un nuevo tipo de solución de colaboración. Este nuevo modelo requerirá una solución que sea flexible, de apoyo e inclusiva para permitir que todos contribuyan al éxito de una organización. En esta sesión, aprenderá cómo la Suite Webex está diseñada para ofrecer una experiencia de colaboración integral para todos, independientemente de su estilo de trabajo, espacio de trabajo o flujo de trabajo. Carolina Milanesi, de Creative Strategies, compartirá sus ideas sobre las tendencias del trabajo híbrido, y Colin McGuire, de Chipotle, compartirá cómo están sirviendo el trabajo híbrido con Webex.

Oradores:

Amit Barave
VP of Product Management for Webex Applications, Cisco

VP of Product Management for Webex Applications
Cisco

Amit Barave is the VP of Product Management for Webex Applications and a Communications and Collaboration industry veteran. Prior to Webex, he was instrumental in launching industry-first products in TelePresence and IP-Radio communications space and scaling them to market leadership. Amit holds an MBA from Haas School of Business, UC Berkeley and 13 US patents in the field of radio and video communications.

Carolina Milanesi
President and Principal Analyst, Creative Strategies

President and Principal Analyst
Creative Strategies

Carolina is the President and Principal Analyst at Creative Strategies, where she focuses on a broad range of consumer technologies and services, including those that profoundly impact user behavior in an enterprise context. Her passion for user engagement and user experience drove her to increasingly spend time analyzing the future of work and employee engagement, especially as it relates to collaboration and workflows. She also founded The Heart of Tech which aims to help technology providers with their corporate social responsibility efforts and their impact on society. Previously, she was Chief of Research at Kantar Worldpanel ComTech, where she drove thought leadership research and delivered strategic insights to C-level executives in the areas of product planning, product marketing, go to market and customer retention and acquisition. Prior to this, she spent 14 years at Gartner. She is a regular contributor to Forbes, Fast Company and Italian daily La Stampa. She is often quoted in the press and also appears on various news outlets.

Colin McGuire
VP, Corporate Systems, Chipotle

VP, Corporate Systems
Chipotle

Colin McGuire is the VP, Corporate Systems for Chipotle Mexican Grill. He joined Chipotle in June 2014, focused on building and maturing the teams responsible for corporate and restaurant technology. Mr. McGuire has driven the implementation of scalable and reliable technology platforms that support both customer and employee experience.

Prior to Chipotle, Mr. McGuire was responsible for global IT infrastructure, data center, and engineering functions at companies across financial services, energy and engineering, and entertainment industries. Most recently, he led the teams responsible for building the streaming and broadcast infrastructure at Starz Entertainment.

Mr. McGuire has a Bachelor of Science in Information Technology from the University of Phoenix.

En nuestro mundo moderno, la comunicación empresarial continúa evolucionando rápidamente y las llamadas constituyen el núcleo de esta transformación. Muchos clientes están haciendo la transición de un entorno local a la nube, lo que promete una infraestructura de comunicación más segura, confiable y escalable. En esta sesión, usted conocerá las innovaciones recientes que Webex ha lanzado para preparar a los clientes con vistas hacia el futuro. Nos acompañará Rich Shaw de nuestro socio AT&T para discutir cómo estamos trabajando juntos para transformar la industria de las llamadas en la nube, y Stanley Toh de Broadcom, quien compartirá cómo están usando Cloud Calling de Webex para sus necesidades de comunicación.

Oradores:

Lorrissa Horton
VP/GM, Webex Calling and Online, Cisco

VP/GM, Webex Calling and Online
Cisco

Lorrissa is Vice President and General Manager of the Calling and Online business for Webex. She leads a global team responsible for the strategy and the future growth of the Calling portfolio. With the recent acceleration of hybrid work, Lorrissa is laser focused on the innovation of Webex Calling to meet the growing demand of Cisco customers.

Prior to this role, Lorrissa drove the product evolution of Webex Teams. Transforming the modern work experience with a single app that keeps work moving regardless of location. Empowering people to work anyplace and anytime with best-in-class cloud calling, messaging, meetings and collaboration capabilities. An area that she knows very well given her direct experience as a working mom who leads global teams and leverages remote capabilities to be successful. Webex technology and innovation is at the core of who she is as a person and as an industry leader.

Lorrissa brings more than 16 years of experience in product management, productivity software in Microsoft Office, natural language processing, and machine learning with search and NUI experiences, hardware development for sound and video, analytics with Microsoft PowerBI, and business applications for human capital management. She is extremely passionate about innovation and has a track record of thinking outside-the-box with the development of 10 patents over her career.

Rich Shaw
VP, Voice and Collaboration Product Management, AT&T

VP, Voice and Collaboration Product Management
AT&T

Rich is responsible for all Business Voice, Collaboration and Unified Communications products that are offered in AT&T’s Business Market segments. He supports solutions in all major industries, including financial services, manufacturing, education, healthcare, retail, hospitality and government. He is responsible for creating a consistent strategy and a long-term investment plan to grow and transform the $10 Billion, voice and collaboration portfolio to support strategic and new services. Rich earned a BSBA and an MBA from Rockhurst University in Kansas City, Missouri and attended the Executive Development Program at Kellogg School of Business – Northwestern University.

Stanley Toh
Head of Enterprise End-user Services & Experience, Broadcom

Head of Enterprise End-user Services & Experienc
Broadcom

Stanley Toh is the Head of Enterprise End-user Services and Experience tower of Broadcom’s Global Technology Organization. Stanley has excellent leadership track records managing diverse global teams in successfully executing multiple M&As transformation; global IT operations & digital transformations programs; implementing leading edge & cloud technologies; and enhancing end-users experience with AI, ML & automations workflows. Stanley has strong technical, support and business processes qualifications with over 20 years hands on experience in end-user service delivery; strategic & financial planning; project management; contract negotiations; implementing Cloud First strategy and new technologies that changes the end-users experience landscape. Stanley has a proven record of successfully analyzing an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings.

Amey Parandekar
Senior Director, Webex Calling Product Management, Cisco

Senior Director, Webex Calling Product Management
Cisco

Amey leads Product Management for Webex Calling, an enterprise grade, globally available and innovative calling, and phone system. He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing. Empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work.

Prior to this role, Amey led Product and Program management for Microsoft's Azure cloud IaaS/PaaS services across different verticals segments including sovereign clouds and government verticals. He built Skype consumer and Skype for Business infrastructure, services and built Microsoft Teams calling and meetings from ground up and grew Teams adoption to hundreds of millions of users. He has extensive experience working at large companies as well as startups, building innovative products and bringing them to market.

Amey brings more than 20 years of experience in areas such as product management, design, cloud engineering in productivity software at Microsoft Office, natural language processing, machine learning with search and NUI experiences, hardware integration for audio and video and analytics. He has developed 20 patents over his career.

Amey has a B.Tech from Indian Institute of Technology, Bombay and a Masters from North Carolina State University.

El trabajo híbrido cuenta con el potencial de crear cismas, entre trabajadores de oficina y remotos, extrovertidos vocales e introvertidos reservados, y personas que hablan diferentes idiomas. En esta sesión, aprenderá cómo Meetings en Webex le permite un entorno de colaboración más inclusivo en tiempo real, el cual ofrece experiencias iguales para cada persona, independientemente de su ubicación, personalidad o habilidades. Tetra Laval compartirá cómo utilizaron Webex para superar las barreras del idioma y respaldar una cadena de suministro sostenible.

Oradores:

Gautam Gupta
Director, Product Management, Webex Meetings, Cisco

Director, Product Management, Webex Meetings
Cisco

Gautam Gupta is Director of Product Management at Cisco and is heading the product experiences and strategy for Webex meetings and webinars. He is passionate about making this world a truly inclusive place where people can collaborate freely, without any barriers of geographical locations, language, physical abilities, or personality traits. Previously, Gautam was product leader for Cloud Connected architecture and worked closely with global Service providers to deliver the best meeting experiences. Prior to joining Cisco, Gautam was busy building products that enabled SMB companies to easily communicate over IP telephony at Covad Communications. Gautam has done his bachelors from Indian Institute of Technology (IIT), Delhi.

Bryan Morris
Product Manager, Calling, Cisco

Product Manager, Calling
Cisco

Bryan Morris is a product manager at Cisco working in the Webex app product team. Prior to working on Webex he worked in product management and technical marketing on Cisco Jabber. Bryan is also a regular speaker at Cisco events including Cisco Live in the US, Europe and Australia.

Romulo Alvarado
Project Manager, Dairy Development, Tetra Pak

Project Manager, Dairy Development
Tetra Pak

En el mundo del trabajo híbrido, la mensajería y la colaboración asincrónica son más importantes que nunca. Debido a que ​la frontera entre el trabajo y el hogar se ha vuelto borrosa, las personas ​ experimentan​ fatiga al encontrarse, se sienten desconectadas de sus colegas y excluidas de los procesos de toma de decisiones. En esta sesión, compartiremos cómo Webex le brinda las herramientas para hacer más con menos reuniones, administrar el equilibrio de su vida laboral, garantizar que todos los miembros del equipo se sientan incluidos y recuperar parte de su activo más valioso: el tiempo.

Oradores:

Mags Moran
Product Lead, Webex, Cisco

Product Lead, Webex
Cisco

Mags Moran is a Product Lead for Webex. In this role she is responsible for building and bringing to market Webex messaging and asynchronous experiences for desktop and mobile applications. Mags has worked in the collaboration space for many years and previous product responsibilities include Cisco Jabber.

Manali Dongre
Senior Product Manager, Webex Teams, Cisco

Senior Product Manager, Webex Teams
Cisco

I lead the App Experiences and App Fundamentals team for the Webex app in Cisco’s Collaboration Group. I joined Cisco a year and half ago as I was passionate about working on end user experiences. My goal is to drive a compelling and inclusive user experience that will improve the collaboration and productivity of the users using the Webex app.

Sebastian Leuser
Solution Architect, Deutsche Telekom

Solution Architect
Deutsche Telekom

Sebastian Leuser is a Solution Architect. In this role he is responsible for designing Webex and videoconferencing solutions for enterprise customers. Sebastian has worked in the collaboration space for many years with international projects.

En el mundo del trabajo híbrido, los líderes empresariales se enfrentarán al desafío de cómo nivelar el campo de juego para los participantes remotos y presenciales. En esta sesión, aprenderá a usar las encuestas en vivo de Slido y las preguntas y respuestas desde Webex para capacitar a todos los miembros del equipo, desde dónde sea que se unan. Ya sea que esté llevando a cabo una reunión, capacitación o sesión de incorporación, Slido le permite darles a todos la misma voz y crear un compromiso significativo. Como resultado, puede construir vínculos más fuertes con su equipo y fomentar una cultura más inclusiva, fundamental para el éxito de cada equipo híbrido.

Oradores:

Juraj Holub
Chief Meeting Designer, Cisco

Chief Meeting Designer
Cisco

Juraj Holub is the Chief Meeting Designer at Slido which has made over 2 million meetings more interactive. He’s worked with conferences like Web Summit or SXSW and Fortune 500 companies to transform their meetings and events. He also crossed Iceland by bicycle.

Nadia Vratna
Head of Customer Education, Slido

Head of Customer Education
Slido

Nadia Vratna is in charge of customer education at Slido. She has worked with Fortune 500 clients and helped them pivot their meetings to virtual. She has unique insights into how some of the most inspiring companies and conferences run their meetings and build their internal cultures.


La era del trabajo híbrido está aquí y, con ella, la flexibilidad para trabajar desde cualquier lugar. Con el lujo de elegir, ¿cómo puede hacer que la decisión de trabajar desde la oficina sea atractiva? Los espacios de trabajo ahora deben esforzarse más que nunca para crear experiencias que no se puedan replicar en ningún otro lugar. En esta sesión, aprenderá sobre la visión de Cisco para los espacios de trabajo en la era híbrida, una visión que coloca a las personas en el centro de todo lo que hacemos. Echaremos un vistazo a los diseños detrás de nuestras nuevas instalaciones de oficinas en todo el mundo y discutiremos cómo el futuro del trabajo híbrido requiere de nuevas asociaciones entre TI, RR. HH. y las instalaciones. Finalmente, escuchará sobre el pensamiento de diseño centrado en el ser humano detrás de nuestros dispositivos y la experiencia del usuario que se cultiva con nuestra tecnología inclusiva, inmersiva e inteligente.

Oradores:

Tom Richards
Director, Product Management, Webex Devices, Cisco

Director, Product Management, Webex Devices
Cisco

Director of Product Management with 20 years experience in software, hardware, cloud and AI technologies. Currently leading a team responsible for Strategic Growth and Adoption of Collaboration Endpoints in Cisco’s Collaboration Technology Group. Joined Cisco in 2004 through the acquisition of Parc Technologies - a start-up co-founded with a research team from Imperial College, London. Parc Technologies was built on technology developed during the completion of his PhD at Imperial College in Artificial Intelligence.

Craig Durr
Senior Analyst, Wainhouse Research

Senior Analyst
Wainhouse Research

Craig Durr is a Senior Analyst at Wainhouse Research and focuses on room-based video conferencing technologies and solutions. He provides research and analysis related to market sizing and forecasts, product and service evaluations, market trends, and end-user and buyer expectations. In addition to following the technology, Craig also studies the human elements of work - organizing his findings into the workforce, the workplace, and the workflows - and charting how these variables influence technologies and business strategies. Craig brings twenty years of experience in leadership roles related to P&L management, product development, strategic planning, and business development of security, SaaS, and unified communication offerings. Craig's experience includes positions at Poly, Dell, Microsoft, and IBM. You can contact him at cdurr@wainhouse.com, on Twitter @craigdurr, or LinkedIn - https://www.linkedin.com/in/craigdurr/

Christian Bigsby
Vice President, Workplace Resources, Cisco

Vice President, Workplace Resources
Cisco

Christian leads the Real Estate and Facilities organization, known as Workplace Resources, at Cisco.

Prior to Cisco, Christian spent 25 years in Pharma, running a Worldwide Real Estate and Facilities organization from 2011 through 2017. In his three decades in the real estate industry, Christian has worked as an interior designer, a facility manager, and a real estate director. Over the past 15 years, he has helped transform the way people interact within the work environment and how they think of “the office” and “the lab.”

Christian holds a Bachelor of Science in Design from Cornell University.

Para un trabajo híbrido exitoso, optimizar los bienes raíces mientras brinda mejores experiencias para su fuerza laboral será un equilibrio complejo. Debe permitir conexiones humanas, significativas y seguras cuando las personas eligen venir a la oficina. Pero, ¿cómo se asegura de que haya suficientes escritorios o espacios para reuniones? ¿Cómo se reserva una sala para las personas si no sabe dónde estarán? ¿Cómo continuará con la evolución de sus espacios de trabajo para satisfacer las necesidades cambiantes de la empresa?

En esta sesión, aprenderá cómo Webex, junto con las soluciones Cisco Smart Building, puede ayudarlo a conectar los puntos entre las personas, los espacios de trabajo y los dispositivos para optimizar sus inversiones en el lugar de trabajo, mejorando el bienestar y la productividad de los empleados al mismo tiempo. También escuchará cómo Rebel está utilizando la tecnología de Webex y Cisco para transformar su experiencia en el lugar de trabajo.

Oradores:

Prema Rao
Strategy Execution Manager, Webex Devices, Cisco

Strategy Execution Manager, Webex Devices
Cisco

As Strategy Execution Manager for the entire Webex Devices group, Prema uses her experience as Software Engineering Manager to keep the Webex Devices team an efficient, informed, focused, and well-oiled machine. She mostly works from her home, outside of Oslo, Norway, but looks forward to her in-office days and is often seen together with her bolonka dog.

Richard Bayes
Product Management Lead, Webex Devices, Cisco

Product Management Lead, Webex Devices
Cisco

Rich is the Product Management Lead for Software on Webex Room & Desk Devices, he has a wealth of expertise across spanning over a decade in this industry, his team is responsible for all experiences the Room and Desks devices expose and how they can further complement the physical workplace and user journeys. His passion is helping people connect & collaborate to achieve their greatest potential and using technology as a vehicle to progress that aim.

Peter Jetzel
CEO, Rebel

CEO
Rebel

Peter Jetzel is Chief Rebel (aka CEO) with the primary focus on facilitating and orchestrating maximum collaboration between all the members, partners and employees at Rebel. An ex-Googler gone Webex ambassador with a passion to leave no one behind in terms of education and technology. Has an ambition to working close with partners like Cisco to create virtual and hybrid meetings and conferences that give equally great or better experiences than a traditional f2f event.

Bjorn Tumyr
Founding Partner, Rebel

Founding Partner
Rebel

Bjorn Tumyr is a founding partner, and currently heading the communication and community development at Rebel Oslo. He has during Covid19, worked on the utilisation of combining new tech to create high quality streaming productions, using Cisco hardware together with broadcast quality production equipment at Macsimum Live and Rebel Studios.

Durante los últimos 18 meses, muchas personas experimentaron el trabajo remoto por primera vez. Muchos fueron enviados a casa mal preparados y mal equipados. Ahora, al entrar en la era del trabajo híbrido, las personas necesitan soluciones más sostenibles. La elección de una solución de trabajo remoto adecuada requiere una seria consideración de los entornos en los que trabaja, el tipo de trabajo que realiza y la frecuencia con la que trabaja en un entorno determinado.

Descubra cómo nuestros dispositivos, auriculares y periféricos de la serie Webex Desk pueden transformar la experiencia de trabajo remoto, eliminando distracciones, reduciendo la fatiga del video y ayudándole a estar en su mejor momento en cada interacción. También descubrirá cómo solo Webex proporciona a TI las herramientas necesarias para admitir dispositivos para el trabajo híbrido a escala.

También descubrirá cómo Axis Capital utiliza los dispositivos Webex Desk para mantener a las personas conectadas cuando trabajan de forma remota.

Oradores:

Ashley Prettyman
Product Engineering Manager, Webex Devices, Cisco

Product Engineering Manager, Webex Devices
Cisco

Ashley Prettyman is a Product Engineering Manager in the Collaboration Technology Group working on next generation devices and wearables. She is passionate about the end-to-end lifecycle of taking innovative products from ideation to prototype to launch in market. Over the last 3 years, she has held various roles within the collaboration team focusing on new product development, product launch, product marketing and customer engagements.

Prior to Cisco, Ashley worked at a multinational oil and gas company in portfolio management, new product introduction, and supply chain operations. She holds a bachelor’s degree in Industrial Distribution from Texas A&M University. In her free time, she enjoys exploring new places, cultures and cuisines with her family.

Malene Feddersen
Product Manager, Webex Devices, Cisco

Product Manager, Webex Devices
Cisco

Malene is one of Cisco's Webex Desk portfolio product manager, responsible for Desk Pro and Desk Mini. She is passionate about bringing innovative video collaboration devices to every desk and huddle room to make sure that you can work from wherever you want, whenever you want. Giving you access to those technological advancements needed in order to make collaboration intuitive and seamless.

Morten Gunnerud
Product Manager, Webex Devices, Cisco

Product Manager, Webex Devices
Cisco

Morten is the Product Manager for Webex Desk. Although being quite new to Cisco he is an experienced product manager with a background from the space industry, working with NASA on the Artemis program. He´s passionate about creating products that make a difference, with a persistent focus on creating value for end users, and for their organizations. He believes that Webex Desk products are one of the key enablers for businesses to succeed with a hybrid work model.

Bruce Cluskey
CTO, Axis Capital

CTO
Axis Capital

Bruce Cluskey is Chief Technology Officer at AXIS Capital, where he is responsible for application maintenance and support, infrastructure operations, infrastructure architecture and end user services. Bruce began his career at AXIS in 2014 as SVP of Application Development and Maintenance. Prior to AXIS, he fulfilled numerous IT roles at CNA Insurance where he spent nearly 13 years. He has worked in IT for 34 years, with nearly 20 of those in the Insurance industry. Bruce was also an officer in the Army National Guard for 10 years where he served as a Combat Engineer. Bruce has been married for 33 years to his wife Mary and they have four children.

Las pizarras han sido durante mucho tiempo la herramienta de referencia para la lluvia de ideas, la ideación y la creación conjunta. Pero, ¿cómo posibilita una pizarra blanca eficaz para toda su fuerza de trabajo híbrida? Los participantes remotos y en la oficina deben poder ver y trabajar en la misma versión del mismo documento. Deben poder trabajar juntos al mismo tiempo o poder realizar un trabajo independiente y centrado. Finalmente, deben poder elegir el dispositivo adecuado para la situación: una computadora portátil, un dispositivo móvil o una pizarra digital dedicada.

Únase a esta sesión para descubrir cómo Webex está reinventando las soluciones de software y creando nuevos dispositivos innovadores que brindan una colaboración simple y efectiva y experiencias de pizarra digital para equipos híbridos.

Además, conozca las soluciones creativas que se le ocurrieron a Phillips 66, utilizando la tecnología de Webex para transformar su lugar de trabajo y también resolver problemas complejos.

Oradores:

Jon Fanebust
Director of Product Management, Webex Devices, Cisco

Director of Product Management, Webex Devices
Cisco

Jon Fanebust is the Director of Product Management for Webex new whiteboarding solution. He is an experienced leader in developing visual communication tools that are easy to use and allows people to have great experiences together across distance.

Agustin Vargas
Product Manager, Webex Board Pro, Cisco

Product Manager, Webex Board Pro
Cisco

Agustin is the Product Manager for Cisco Webex Board. Based in Norway he helps conciliate global market demands with product development through design thinking, customer experience and marketing. Prior to Cisco, Agustin established and managed a multidisciplinary R&D and Product Innovation Centre in Shanghai for Stokke Norway. Where he focused on the project and product development management of cross functional teams. He holds a MSc in Product Development from Chalmers and an Engineering degree in Mechatronics from ITESM.

Ethan Ashford
Analyst, Unified Communications, Phillips 66

Analyst, Unified Communications
Phillips 66

Ethan Ashford is the Oklahoma Meeting Technologies Lead for Phillips 66's Unified Communications department. In his role, Ethan oversees conference room design, internal and external broadcasting, and user training. Ethan began his career as an audio/video integrator for Whitlock AV (now merged with AVI-SPL). After nearly 10 years in the field, Ethan made the jump to the corporate world and now trains others to use the equipment he once installed.

Reunir a su equipo, clientes y socios para comunicarse, colaborar y resolver problemas es el núcleo del trabajo de todos. Pero en la nueva era del trabajo híbrido, cuando muchas personas trabajarán de forma remota y es necesario participar utilizando las soluciones de otros proveedores, pueden surgir problemas adicionales. Los desafíos de interoperabilidad dificultan la conexión y dificultan el trabajo en equipo eficaz.

Ya sea para espacios de trabajo domésticos o de oficina, las soluciones de Cisco le permiten conectarse sin esfuerzo y disfrutar de la mejor experiencia de colaboración posible, ya sea con la tecnología de Webex o de plataformas de terceros. Únase a esta sesión para conocer las últimas innovaciones en llamadas y reuniones que agilizan el trabajo híbrido para cada participante y simplifican la administración de TI.

Oradores:

Espen Loberg
Product Manager Lead, Webex Devices, Cisco

Product Manager Lead, Webex Devices
Cisco

Espen leads Product Management for Webex Video Devices. He has been at Cisco since the acquisition of TANDBERG in 2010 and has managed Cisco´s Video Conferencing and Telepresence business through several market transitions. When Espen isn’t passionately discussing the future of work, he enjoys spending time in the outdoors with family and friends. He holds a M. Sc. from the Norwegian University of Science and Technology and lives and works in Oslo.

John Reeder
Senior Director Product Management, Webex Devices, Cisco

Senior Director Product Management, Webex Devices
Cisco

John Reeder, Senior Director Product Management at Cisco Systems, Devices Technology Group, is responsible for driving Audio and Video Phones, Wireless and Room phones and our Headsets and peripheral portfolio. With nearly 25 year’s experience in data networking and unified communications, his knowledge extends across Calling platforms, IP endpoints and various mobility solutions, strategies, and products. Prior to his current position John was responsible for Mobile clients, partnerships and Innovation projects that currently reside in many products across Cisco. John's extensive global experience in designing, implementing, and optimizing unified communications and data networking has helped him better understand the Cloud and business transitions customers face today.

Ira Weinstein
Founder and Managing Partner, Recon Research

Founder and Managing Partner
Recon Research

Ira M. Weinstein is the founder and managing partner at Recon Research, an independent research, advisory, and consulting firm focused on enterprise communications.

Ira is an expert on communication solutions, audio-visual systems, and unified communications (UC) products and services. During his 25+ years in the industry, Ira has authored hundreds of articles and reports on the companies, products, services, trends, and happenings in these markets. Ira is also a frequent speaker at industry events and conferences, sales kickoffs, and other forums.

In addition, Ira spends about one-third of his time supporting global enterprise clients.

Ira is based in Recon Research's South Florida, USA office and can be reached at iweinstein@reconres.com."


Al considerar el regreso a los eventos presenciales, la incertidumbre puede dificultar la planificación y optimización de las experiencias presenciales y virtuales. En esta sesión, aprenderá cómo ha cambiado el mundo de los eventos y cómo puede asegurarse de que su organización esté preparada para el futuro. Nos acompañará Arianna Black de Women In Product y escucharemos los aprendizajes y las estrategias para crear eventos híbridos exitosos con una verdadera gestión integral para eventos de todos los tipos y tamaños, desde simples seminarios web hasta eventos más complejos de varias sesiones.

Oradores:

Leonard Chung
Senior Director, Webex, Cisco

Senior Director, Webex
Cisco

Leonard Chung is a Senior Director at Cisco Webex. A seasoned technology leader in Collaboration, Cloud, and Enterprise, Leonard has great passion for creating and delivering market changing products. He has a unique background in building early-stage products across both startups and within established companies. Along with founding Syncplicity (acq. by EMC), his other notable products include Windows PowerShell and SETI@home.

Arianna Black
Event Producer, Women In Product

Event Producer
Women In Product

Arianna is an experience-obsessed event producer, passionate about building experiential gatherings onscreen and off. Currently, as a part of a small but mighty team @ Women In Product (www.womenpm.org) she has the honor of serving a community (30K+ members!) where women in product are inspired, connected, and celebrated.

Aaron Oden
Leader, Technical Marketing Engineering, Cisco

Leader, Technical Marketing Engineering
Cisco

Aaron is a Technical Marketing Engineer with Cisco Collaboration and has over 15 years of experience in the Collaboration portfolio, specializing in its video devices and Webex product suite. Driven by the belief that positive attitudes lead to positive outcomes, he takes pride in providing the best in-person and virtual collaboration tools possible. Aaron is an accomplished public speaker with a talent for communicating across multiple professional groups, including C-level executives, sales professionals, and development engineers. In addition to his role at Cisco, Aaron also enjoys urban exploration, sci-fi/fantasy novels, food tourism, and expressing creativity through culinary creations. Aaron holds a Bachelor of Science in Computer Engineering from the University of Florida with minors in Business, Sales Engineering, and Mathematics.

Brinde a sus líderes de marketing, ventas y capacitación las herramientas que necesitan para ofrecer eventos híbridos, presenciales y virtuales memorables. En esta sesión, escuchará a la Asociación Nacional de Oradores y aprenderá sobre las abundantes capacidades que pueden proporcionar a los usuarios un centro de eventos de marca y totalmente personalizable, asistencia para formatos de múltiples sesiones, registro y emisión de boletos, redes de asistentes y más.

Oradores:

Yarkin Sakucoglu
CEO of Socio, Cisco

CEO of Socio
Cisco

Yarkin Sakucoglu, CEO of the event management leader Socio, is on a mission to help organizations power virtual, hybrid, and in-person event success. The Forbes 30 Under 30 CEO started what is now Socio in 2016. Under Yarkin’s leadership, the company has evolved into one of the most forward-thinking end-to-end event management solutions. In July 2021, Cisco (NASDAQ: CSCO) acquired Socio to power the future of hybrid events. Cisco and Socio together will further their shared vision of transforming the event industry by creating the world’s first completely end-to-end hybrid event and meeting technology suite.

Ian McGuigan
Leader, Product Management, Socio

Leader, Product Management
Socio

Ian McGuigan’s career started in financial technology, and he joined Socio as its first Product Manager in January of 2020. When the pandemic began soon after, he helped lead the then event mobile app company through a successful pivot to support virtual events, adding four products to Socio’s suite and launching over X features to date. When he’s not leading the Product team, he enjoys golfing and hiking, and completed the grueling 24-hour trail relay, Ragnar, in Kentucky with his wife Faith and Socio teammates in May of 2021.

Rhette Baughman
Chief Marketing Officer, National Speakers Assoc.

Chief Marketing Officer
National Speakers Assoc.

Rhette Baughman is passionate about helping mission-based companies create sustainability through revenue growth and creative marketing. As Chief Marketing Officer, he currently oversees revenue growth and sustainability planning for the National Speakers Association (NSA) through his leadership in the marketing, communications and sales departments as well as his role on the leadership team. Rhette lives with his partner and rescue dogs in Los Angeles. When not working from his hip-warehouse-style co-working office, Rhette can be found volunteering with nonprofit organizations he's passionate about (animal rescues & homelessness), exploring hiking trails, paddle boarding in the marina, reading on the beach, and sipping wine with friends at California wineries.

Establezca relaciones e impulse el compromiso con los clientes y socios a través de eventos virtuales impactantes. Aquí aprenderá lo fácil que es crear experiencias de marca altamente personalizables que utilizan la interactividad para hacer que los asistentes se sientan realmente parte del evento. Escucharemos a Chipotle y discutiremos la optimización de eventos para grandes audiencias, utilizando nuevos conceptos para compartir videos y contenido que ayuden a los presentadores a sentirse profesionales, y sugerencias para garantizar que los presentadores y presentadores puedan ofrecer eventos impecables y atractivos.

Oradores:

Rai Johnson
Product Manager, Webex Meetings, Cisco

Product Manager, Webex Meetings
Cisco

Rai Johnson is Product Manager for Webex Meetings, focusing on driving exciting, intuitive in-meeting experiences on desktop app and web app.

Colin McGuire
VP, Corporate Systems, Chipotle

VP, Corporate Systems
Chipotle

Colin McGuire is the VP, Corporate Systems for Chipotle Mexican Grill. He joined Chipotle in June 2014, focused on building and maturing the teams responsible for corporate and restaurant technology. Mr. McGuire has driven the implementation of scalable and reliable technology platforms that support both customer and employee experience.

Prior to Chipotle, Mr. McGuire was responsible for global IT infrastructure, data center, and engineering functions at companies across financial services, energy and engineering, and entertainment industries. Most recently, he led the teams responsible for building the streaming and broadcast infrastructure at Starz Entertainment.

Mr. McGuire has a Bachelor of Science in Information Technology from the University of Phoenix.

Christina Torok
Product Marketing Manager Webex Events, Cisco

Product Marketing Manager Webex Events
Cisco

Christina has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she is a Product Marketing Manager for Webex and Socio event solutions.

Los eventos son una parte fundamental de la estrategia de marketing de toda empresa. Generan conciencia de marca y producto, impulsan la lealtad de los clientes y mantienen sus productos y servicios en el corazón y la mente de los futuros compradores. Como parte de una estrategia de eventos exitosa, es fundamental maximizar y medir el ROI de todos los eventos, ya sean virtuales o presenciales, desde seminarios web hasta lanzamientos de productos o grandes conferencias. En esta sesión, escucharemos a Ian Houghton, cofundador de MAD//Fest, para saber cómo transformó una conferencia en persona en el Reino Unido en un evento híbrido que acogió a más de 23.000 asistentes de más de 50 países diferentes. También discutiremos cómo aumentar el registro, la asistencia y la participación, crear valor para los patrocinadores y expositores, y cómo fomentar la participación continua de los asistentes antes, durante y después de los eventos.

Oradores:

Kara Gladish
Manager, Customer Experience, Socio

Manager, Customer Experience
Socio

Kara Gladish began her career in voice of customer marketing at the interactive marketing software company ExactTarget. Later, she worked from home before it was cool, via her own digital marketing consulting and web design firm. Since joining Socio in 2019 as its first Customer Success Manager, she has worked with hundreds of customers on thousands of in-person, virtual, and hybrid events. As the Manager of Customer Experience, she gets to geek out about her passion for Socio's customers and products even more. Kara and her husband's COVID project was leveling up their ping pong game, and she loves cooking and traveling.

Andrew Pearson
Chief Marketing Officer, Socio

Chief Marketing Officer
Socio

Andrew Pearson is a seasoned technology marketing leader, investor & entrepreneur, with 20 years experience with & passion for events! Andrew is Socio's Chief Marketing Officer, and has served as CMO or head-of-marketing for six other software companies over his career. Andrew has an MBA from UNC Kenan-Flagler Business School, with a focus on entrepreneurship & marketing. Andrew has been an event organizer, sponsor, host, exhibitor or speaker at over 1000 live and virtual events. Some of his favorites are SxSW (South by Southwest), Hubspot Inbound, and partner dancing events, where he practices his favorite hobby! When he's not going to events, you might find him taking care of the over 100 plants in his home.

Ian Houghton
Co-founder, MAD//Fest

Co-founder
MAD//Fest

Ian cut his teeth at UK publishing giant Haymarket and held a variety of senior roles at the likes of Informa, Reed, emap, and his consultancy IBH. In 2018, he and his good friend Dan Brain decided to shake up marketing and advertising events with a new concept - MAD//Fest. The festival uses technology, content, and a fun, pub-style experience to entertain audiences, connect buyers and suppliers, and bring the global marketing community together. Ian has led the commercial development of MAD//Fest from noisy upstart to the UK’s largest and most distinctive marketing event. When he's not selling out sponsorship inventory, you’ll probably find him strumming an electric guitar, cooking up a storm, or enjoying a pint.

Dan Brain
Co-founder, MAD//Fest

Co-founder
MAD//Fest

Having spent most of his career working for large event organizers such as emap, dmg and Comexposium, Dan co-founded MAD//Fest (Marketing, Advertising + Disruption Festival) with Ian Houghton in 2018. Each show has been sold out since its first year, and MAD//Fest was the first industry event to take place in a hybrid format since the pandemic, with 4,000 in-person plus 4,000 virtual attendees in 2021. MAD//Fest has won multiple industry awards and has been recognized for “off-the-scale creativity and innovation”. A true all-rounder, Dan is responsible for the MAD//Fest proposition, business strategy, content, marketing, and innovation. In his spare time, he likes getting up really early and going surfing, swimming, or fishing.

Durante los últimos 16 meses, las organizaciones han tenido que repensar cómo construyen y nutren las relaciones con los clientes, impulsan el compromiso de los empleados y mantienen la competitividad de sus negocios. Súmese a este debate para escuchar a las especialistas en experiencia de eventos, Amy Freeman, capacitadora nacional de ventas en Hewlett-Packard, y Karen Spinelli, directora de marketing de AmSpa. Conozca cómo analizan sus propios aprendizajes en la producción de eventos híbridos que impulsan la participación de los asistentes de manera impactante.

Oradores:

Kara Gladish
Manager, Customer Experience, Socio

Manager, Customer Experience
Socio

Kara Gladish began her career in voice of customer marketing at the interactive marketing software company ExactTarget. Later, she worked from home before it was cool, via her own digital marketing consulting and web design firm. Since joining Socio in 2019 as its first Customer Success Manager, she has worked with hundreds of customers on thousands of in-person, virtual, and hybrid events. As the Manager of Customer Experience, she gets to geek out about her passion for Socio's customers and products even more. Kara and her husband's COVID project was leveling up their ping pong game, and she loves cooking and traveling.

Amy Freeman
National Sales Trainer, HP

National Sales Trainer
HP

Amy Freeman has represented HP for over 16 years in sales, training, and presently production. As Production Lead for the HP Consumer Market Sales program at 2020 Companies, she steers a team in the creation and delivery of training content to HP sales representatives and retail partners across the U.S. via program-wide broadcasts and partner meetings, 500+ monthly training webinars for retail sales associates, and deployment of training courses and sales tools on various learning platforms. In her free time, Amy can be found teaching her toddler son all about the wonderous world we live in and tackling DIY projects from printing crafts to refinishing furniture.

Mary Richter
Events Director, AmSpa

Events Director
AmSpa

Mary is the Events Director for The American Med Spa Association. She manages multiple smaller regional meetings and the Medical Spa Show (a national tradeshow) for the medical spa market. She has previously worked as an Event Specialist for the American Osteopathic Association and a Show Manager for Allured Business Media. She earned her certified meeting professional designation from the Events Industry Council. She has volunteered on the MPI Chicago Area Chapter Holiday Party committee and TEDx Naperville program, has served on the MPI Association Planners Advisory Board and is a self-proclaimed Francophile.

Zeus Kerravala
Founder and Principal Analyst, ZK Research

Founder and Principal Analyst
ZK Research

Zeus Kerravala is the Founder and Principal Analyst with ZK Research. He spent 10 years at Yankee Group and prior to that held a number of corporate IT leadership positions. Kerravala is considered one of the top 10 analysts in the world by Apollo Research, which evaluated almost 4000 analysts. He is a regular contributor to ZDNet, E-week, Forbes, CIO, CSO, SiliconAngle and other publications.


El entorno de trabajo híbrido actual requiere de una solución de colaboración que resulte inclusiva, segura y flexible, con herramientas que faciliten la gestión de una fuerza laboral generalizada. Los usuarios deben tener la capacidad de comunicarse cuándo, dónde y cómo quieran, utilizando sus aplicaciones favoritas. El personal de TI necesita un fácil acceso a la información y la resolución de problemas. Y las organizaciones deben saber que están protegidas de las amenazas a la seguridad. La plataforma de Webex está diseñada para brindar una experiencia perfecta al usuario final mientras ahorra tiempo y recursos para los administradores de TI y se adhiere a los estándares más estrictos en materia de seguridad, cumplimiento y soberanía de datos. Conozca el poder de la plataforma Webex y cómo nuestra tecnología líder en la industria, las experiencias habilitadas por IA y la extensibilidad están transformando el trabajo híbrido.

Oradores:

Anurag Dhingra
CTO, Collaboration, Cisco

CTO, Collaboration
Cisco

Anurag Dhingra is Chief Technology Officer for Cisco Webex. In this role, he sets technology vision and strategy for Webex portfolio including Meetings, Calling, Video Devices, Team Collaboration and Contact Center products. Additionally, he is responsible for Collaboration AI, Developer Platform and App Integrations for Webex. Previously, as Vice President and Head of Engineering for Webex Meetings, Anurag was responsible for delivering applications and services to power online meetings for millions of users worldwide. During his 20+ year career in the communications industry, Anurag has held various engineering leadership positions and built market leading VoIP, video and collaboration products. Passionate about Inclusion and Diversity, Anurag is Executive Sponsor for Cisco's Responsible AI initiative and serves on Cisco's Human Rights Advisory Council. When he’s not obsessing about building great products, Anurag likes to explore the Bay Area biking & hiking trails with his family.

Niraj Gopal
Head of Product Management, Webex Teams, Cisco

Head of Product Management, Webex Teams
Cisco

Niraj is the Head of Product Management for Webex platform that powers meetings, messaging, calling, contact center and devices. He and his team are focused on creating the most secure, private and compliant collaboration solution that is easy to manage and enables IT administrators to do more with less. At Webex, Niraj envisioned and implemented the 360-degree approach to security resulting in a best of breed ranking from the National Security Agency. He has 20+ years of experience in enterprise software product management at leading technology companies, holds 7 patents. Niraj holds an MBA in Entrepreneurship from Santa Clara University and a Bachelor of Engineering in Computer Science from Punjab Engineer College, Chandigarh.

Maribel Lopez
Founder of Data For Betterment and Lopez Research

Founder of Data For Betterment and Lopez Research
Lopez Research

Maribel is the founder of Lopez Research, a market research and strategy consulting firm. Currently her firm researches Artificial Intelligence, mobile, IoT and enterprise digital transformation. Her clients range from start-ups to global firms, including 10 of the Fortune 30. Maribel is also the author of the John Wiley and Sons book ""Right-time Experiences"" a contributor to Forbes and host of the podcast Reimagine Hybrid Work. She's also the -founder of the Data For Betterment Foundation, a non-profit that helps individuals and businesses understand how to prepare for new roles as companies embrace new future of work technologies. Prior to founding Lopez Research, Maribel gained her expertise by working at Motorola, International Data Corp., Shiva Corporation and Forrester Research. Follow her on Twitter @MaribelLopez LinkedIn and on Forbes.

Los modelos de trabajo híbridos más efectivos utilizan la tecnología de inteligencia artificial más reciente para permitir que los empleados trabajen desde cualquier lugar del planeta. Con las experiencias habilitadas por IA para Webex, las organizaciones pueden proporcionar un compromiso laboral inclusivo para todos, y, al mismo tiempo, mantener un entorno de equipo saludable y defender la cultura de la empresa. Durante esta sesión, aprenderá cómo Webex proporciona una comprensión más profunda y una mejor conexión para los empleados, manteniendo el entorno de trabajo eficiente y productivo. Escuche cómo funciones tales como la eliminación de ruido, traducción y transcripción pueden brindarles una experiencia inclusiva a los empleados y permitirles una mayor facilidad de uso con la transición al trabajo híbrido. Únase a nosotros para conocer más sobre las últimas innovaciones de inteligencia artificial y Webex.

Oradores:

Chris Rowen
VP of Engineering, Webex Collaboration AI, Cisco

VP of Engineering, Webex Collaboration AI
Cisco

Chris is a Silicon Valley entrepreneur and technologist known for his work developing RISC microprocessors, domain-specific architectures and deep learning-based software. As Vice President of Engineering for Webex Collaboration AI, Chris leads an engineering and product team focused on building smarter speech, video and relationship intelligence experiences. Before joining Cisco, Chris was the cofounder and CEO of speech science company BabbleLabs acquired by Cisco in 2020. Before that, he was founder and CEO of the processor company, Tensilica, until was sold to Cadence in 2013. Chris holds more than 40 patents, an MSEE and PhD in electrical engineering from Stanford and a BA in physics from Harvard. He is an IEEE Fellow.

Los departamentos de TI de hoy enfrentan enormes desafíos, con una fuerza laboral cada vez más dispersa y la proliferación repentina y masiva de herramientas de colaboración. Administrar más empleados y sus múltiples herramientas puede constituir una tarea importante para la mayoría de los departamentos de TI, y el uso de paneles de control de terceros complica aún más las cosas. Control Hub ayuda a superar este desafío, al tiempo que proporciona un costo total de propiedad más bajo, al proporcionar una única consola administrativa para administrar e impulsar la adopción de todos los servicios de Webex, incluidas las reuniones, la mensajería, las llamadas y los dispositivos. Únase a nosotros para descubrir cómo Control Hub ofrece información sobre los problemas de uso y rendimiento para todas estas modalidades de comunicación y descubra nuevas herramientas y capacidades administrativas que garantizan una experiencia superior para todos los usuarios, cuando sea que se encuentren.

Oradores:

Molita Sorishochamaki
Product Marketing Manager, Cisco

Product Marketing Manager
Cisco

Molita Sorisho is a Product Marketing Manager at Webex. She leads outbound marketing strategy and initiatives for Webex Cloud and Control Hub. She has great passion for creating brand awareness and driving growth via successful product positioning, messaging, and marketing campaigns.

Robb Boyd
Webex Host, Cisco

Webex Host
Cisco

Robb Boyd is the CEO of ExplaiNerds, a media and education company centered in the network technology space, raising the standard for multimedia-based stories that drive results. Robb spent over 13 years growing and developing Cisco's TechWiseTV, writing, hosting, and producing weekly demo-rich episodes, live events, and animation. This series expanded to over 18 countries, receiving over 26 industry awards and two Emmy nominations.

Robert Mayoh
Unified Communications Specialist, AON

Unified Communications Specialist
AON

Robert Mayoh is a Unified Communications Specialist for Aon that is responsible for implementation and managing the colleague experience. During his 5 years at Aon, one of the crowning achievements was the implementation of Webex Meetings and Webex Teams at Aon. Their implementation was so successful, they won the Transformational Workplace Award from Cisco in 2020. Robert holds a Bachelor’s of Science in Network Engineering and Security from DePaul University.

Skip Burchett
Director of Information Technology, Montgomery County

Director of Information Technology
Montgomery County

Skip Burchett currently serves as the Director of Information Technology for Montgomery County Government, TN and is responsible for teams of engineers, programmers, and technicians working diligently to support the 1,200+ users throughout county government. He began his career working for a local IT consulting firm gaining experience in an array of software and technologies, while also learning to provide exceptional customer service. Skip moved to Montgomery County Government in 2013 as a Network Administrator where he further refined his knowledge in video and VOIP technologies. His passion for customer service and experience in the field allow him to serve his community by serving the great employees of county government.

Para permitir el éxito, las organizaciones necesitan una solución de colaboración con una arquitectura construida para manejar los desafíos del trabajo híbrido. Los usuarios deben poder comunicarse sin problemas y de forma segura con personas dentro y fuera de su organización. Y necesitan poder utilizar una variedad de dispositivos en una variedad de ubicaciones bajo diversas condiciones de red. Durante esta sesión, aprenderá cómo Webex permite una colaboración fluida entre organizaciones y la interoperabilidad del sistema de salas de reuniones, así como experiencias de reuniones de alta calidad a través de nuestra nube optimizada para medios, manteniendo los estándares en materia de seguridad y cumplimiento más estrictos. Únase a nosotros para descubrir cómo Webex mantiene a sus usuarios y equipos productivos y a su organización segura, con nuestra ventaja en arquitectura.

Oradores:

Anurag Dhingra
CTO, Collaboration, Cisco

CTO, Collaboration
Cisco

Anurag Dhingra is Chief Technology Officer for Cisco Webex. In this role, he sets technology vision and strategy for Webex portfolio including Meetings, Calling, Video Devices, Team Collaboration and Contact Center products. Additionally, he is responsible for Collaboration AI, Developer Platform and App Integrations for Webex. Previously, as Vice President and Head of Engineering for Webex Meetings, Anurag was responsible for delivering applications and services to power online meetings for millions of users worldwide. During his 20+ year career in the communications industry, Anurag has held various engineering leadership positions and built market leading VoIP, video and collaboration products. Passionate about Inclusion and Diversity, Anurag is Executive Sponsor for Cisco's Responsible AI initiative and serves on Cisco's Human Rights Advisory Council. When he’s not obsessing about building great products, Anurag likes to explore the Bay Area biking & hiking trails with his family.

John Restrick
Chief Technology Officer, Webex Devices, Cisco

Chief Technology Officer, Webex Devices
Cisco

John Restrick has been architecting video and collaboration technologies for over 20 years. As CTO for Webex Devices, his focus is on collaboration experiences that improve teamwork. He is responsible for the collaboration devices portfolio and their integration with cloud software such as Cisco WebEx and third-party solutions. His goal is a unified collaboration architecture inside and outside of the meeting room. Restrick joined Cisco in 2001 to lead development of video within the Unified Communications solution. He then led architecture for the Unified Communications Manager. Restrick was a director of engineering at video networking company FVC.COM prior to joining Cisco. He holds several patents in the areas of communication protocols and quality of service.

Shawn Ivester
Unified Communications Engineer, CLAYCO

Unified Communications Engineer
CLAYCO

Shawn Ivester is a Unified Communications Engineer at Clayco. Largely responsible for the organization’s collaboration services, he works hand in hand with the business to ensure team members can take advantage of technology to communicate, share information, and quickly initiate virtual or in person meetings without friction. From executive boardrooms to construction jobsites, Shawn looks to drive the “One Button to Push” concept into every workflow, removing barriers between and within ourselves and our customers. Shawn began his career at Clayco in 2014 supporting the end user compute space before moving into managing the UC environment. When he’s not at work, Shawn spends time with his 5 month old daughter and lovely wife Abhilasha.

La seguridad sólida es imprescindible en el mundo laboral híbrido, pero ¿cómo puede estar seguro de que los datos y la propiedad intelectual de su empresa están protegidos cuando se reúnen, envían mensajes y comparten contenido? En esta sesión, exploraremos el estado de la seguridad de la colaboración y cómo las marcas líderes mantienen sus implementaciones protegidas, privadas y compatibles con Webex. Con Webex, la seguridad está integrada pero no es exagerada. Hablaremos con un analista de la industria sobre lo que necesita saber sobre la soberanía de los datos, la nube nacional y las últimas tendencias de seguridad y descubriremos cómo (los socios de Webex) y (los clientes) superan los desafíos de seguridad de la colaboración sin gastar una fortuna. Esta sesión lo ayudará a sentirse seguro de que sus usuarios, dispositivos y contenido están protegidos de extremo a extremo.

Oradores:

Robb Boyd
Webex Host, Cisco

Webex Host
Cisco

Robb Boyd is the CEO of ExplaiNerds, a media and education company centered in the network technology space, raising the standard for multimedia-based stories that drive results. Robb spent over 13 years growing and developing Cisco's TechWiseTV, writing, hosting, and producing weekly demo-rich episodes, live events, and animation. This series expanded to over 18 countries, receiving over 26 industry awards and two Emmy nominations.

Jim Lundy
Founder, CEO, and Lead Analyst, Aragon Research, Inc.

Founder, CEO, and Lead Analyst
Aragon Research, Inc.

Jim Lundy is the founder and CEO of Aragon Research. Jim also serves as the lead analyst for collaboration, content management, content analytics, digital workplace, learning and sales engagement. Jim has over 30 years of technology and management experience as a vendor, user, and analyst. Jim spent 12 years at Gartner, where he formed and led the collaboration and social software research team and also served as lead analyst for enterprise content management (ECM) and corporate learning. Jim has extensive experience in product strategy, development, and go-to-market plans. Prior to founding Aragon Research, Jim was the VP/general manager of the collaboration business unit at Saba Software. Jim also spent 15 years at Xerox in a variety of software and hardware sales and marketing positions. Jim has a B.S. in finance from Penn State University.

Brad Arkin
SVP, Chief Security & Trust Officer, Cisco

SVP, Chief Security & Trust Officer
Cisco

Brad Arkin leads Cisco’s Security and Trust Organization, whose core mission is to ensure Cisco meets its security and privacy obligations to our customers, regulators, employees, and stakeholders. Before joining Cisco, Arkin was Chief Security Officer at Adobe and has held management positions at @Stake and Cigital. He is a respected industry thought leader and serves on the Forbes Technology Council and RSA Executive Security Action Forum. Arkin holds a Bachelor of Science in Computer Science and Mathematics from the College of William and Mary, a Master of Science in Computer Science from George Washington University, and a Master of Business Administration from Columbia University and London Business School.

Nicolas Coudret
Senior Product Director, Managed Collaboration and Communications, NTT

Senior Product Director
Managed Collaboration and Communications, NTT

Nicolas Coudret is Senior Product Director, Managed Collaboration and Communications for NTT. He oversees Product Management for Cisco's full suite of Cloud Collaboration and managed services solutions, including Webex and UCM Cloud. An industry veteran, Nicolas has been in the collaboration business for the last 25 years. A pioneer in video and e-learning over IP with CU-SeeMe and ClassPoint, Nicolas joined InterCall where he held several positions in Sales Operations and Product. As a part of NTT Cloud Communications since July 2015, he came to modernize the Cisco offer. He has supervised the full release of a cloud voice and managed services offer for the Webex Suite. Based in South of France, his main hobby is sailing in the Mediterranean Sea. Nicolas holds a master's degree in Video Broadcasting and Distance Learning systems from Paris University.

"Agora, mais do que nunca, a inteligência emocional e a consciência das expectativas – em você e nos outros – são essenciais no local de trabalho. Desde construir e sustentar relacionamentos produtivos, saber se adaptar a mudanças constantes e lidar com o estresse e o conflito, o trabalho híbrido necessita de novas formas de ser, compartilhar e criar. Saber como se comunicar, se conectar e inspirar outras pessoas com eficácia por meio de interações pessoais e virtuais é vital para colaboradores de diferentes gerações e lugares de hoje. Dominar o elemento humano de trabalhar em conjunto permite que tudo, unindo pessoas, personalidades e competências, promova o bem-estar e a felicidade para todos. Os autores de best-sellers Daniel Goleman e Gretchen Rubin conversam com Kris Rangarajan do próprio Webex sobre propósito, resiliência e criação de conexões duradouras com outras pessoas no mundo do trabalho híbrido."

Kris Rangarajan
Leading Industry Research and Thought Leadership, Webex

Leading Industry Research and Thought Leadership, Webex
Cisco

Kris has been a storyteller for over 10 years helping build and shape digital content for Fortune 200 and start up brands within tech. She does it with a unique flair for shaping narratives that are special, timely, unexpected, entertaining, and entirely human. Kris currently leads industry research and thought leadership for Webex at Cisco.

Daniel Goleman
Author, Emotional Intelligence and Psychologist

Author, Emotional Intelligence and Psychologist

Psychologist and author of Emotional Intelligence and Focus, Daniel Goleman has transformed the way the world educates children, relates to family and friends, and conducts business. The Wall Street Journal ranked him as one of the 10 most influential business thinkers. His article “What Makes a Leader?” remains the most requested reprint in the history of Harvard Business Review.

His work on the brain and behavioral science was nominated twice for the Pulitzer Prize and recognized with the Washburn Award and Lifetime Career Award from the American Psychological Association. A former science journalist for The New York Times, he was named to the 2011 and 2013 Thinkers50 and a top business guru by Accenture Institute for Strategic Change.

Gretchen Rubin
Bestselling Author and Podcast Host

Bestselling Author and Podcast Host
Company

Gretchen Rubin is one of today’s most influential and thought-provoking observers of happiness and human nature. She’s known for her ability to distill and convey complex ideas with humor and clarity, in a way that’s accessible to a wide audience. She’s the author of many books, including the blockbuster New York Times bestsellers The Four Tendencies, Better Than Before, and The Happiness Project. She has an enormous readership, both in print and online, and her books have sold almost three million copies worldwide, in more than thirty languages. (The Happiness Project spent two years on the bestseller list.) On her top-ranking, award-winning podcast “Happier with Gretchen Rubin,” she discusses happiness and good habits with her sister Elizabeth Craft. She’s been interviewed by Oprah, eaten dinner with Daniel Kahneman, walked arm-in-arm with the Dalai Lama, had her work written up in a medical journal, and been an answer on the game show Jeopardy! Gretchen Rubin started her career in law and was clerking for Supreme Court Justice Sandra Day O’Connor when she realized she wanted to be a writer. Raised in Kansas City, she lives in New York City with her husband; they have two daughters (a college freshman and a seventh-grader).


La innovación no es un término que se usa comúnmente para describir una pandemia, pero en 2020 y 2021 el ingenio humano estuvo a la vanguardia, impulsando revoluciones en la comunicación, la educación, la exploración espacial y la moda de confort, sin mencionar la creación de una vacuna para la COVID-19 en menos de un año. La chispa de una idea, el espíritu empresarial y el espíritu emprendedor unidos por una diversidad de fortalezas, así como la colaboración y la tenacidad, nos han permitido a todos navegar a través de un período profundo y desafiante de la humanidad.

La fundadora y directora ejecutiva de Spanx, Sara Blakely, se sienta con Jeetu Patel de Cisco en WebexOne para hablar sobre el viaje que la llevó a convertir una inversión personal de $5,000 en una empresa global de mil millones de dólares impulsada por un deseo insaciable de mejorar la forma en que las mujeres se sienten con la ropa. Hablarán sobre la creatividad, la valentía, el fracaso, el equilibrio entre la vida laboral y personal y el humor necesario para alcanzar la cantidad de miles de millones. Y finalmente abordarán el tema de liderar una pandemia apoyándose en la tecnología, la cultura y la empatía.


Oradores:

Jeetu Patel
Vicepresidente ejecutivo/director general, Seguridad y Colaboración, Cisco

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth. He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Sara Blakely
Fundadora y CEO, Spanx

Founder & CEO
Spanx

Sara Blakely is the founder and CEO of SPANX. She revolutionized the undergarment industry with just $5,000 and a “lucky” red backpack and turned it into a global brand known for inventing smarter, more comfortable solutions. Sara was named one of TIME Magazine’s 100 Most Influential People in the world and was featured on the cover of Forbes Magazine as the youngest self-made female billionaire. She’s also a Guinness World Record holder for having the world’s highest tea party on top of a hot air balloon… but on Instagram, you may know her as the “Pancake Queen” – making pancakes in crazy shapes and sizes for her four children. Blakely has invested millions of dollars to elevate women and in 2013, she signed the Giving Pledge, promising to donate half her wealth to philanthropy. To this day, SPANX has never taken any outside investments.


En un mundo digital, cada interacción con el cliente puede significar la diferencia entre crear un fanático delirante o un cliente irritado. Si bien las empresas no se proponen brindarles malas experiencias a los clientes, a menudo carecen de la tecnología necesaria para conectar todas las diferentes formas en que un cliente puede interactuar con ellos más allá del centro de contacto tradicional. ¿Sabe realmente si está creando experiencias excepcionales y notables? Únase a Jeetu Patel y su equipo de liderazgo para conocer la manera como Webex proporciona una solución única para la experiencia del cliente de extremo a extremo y totalmente programable, para ayudarlo a responder esa pregunta.

Principales conclusiones:

  • Cree una receta única que escale y prepare su negocio para el futuro y las necesidades siempre cambiantes de sus clientes.
  • Descubra cómo crear un recorrido del cliente totalmente conectado que sea omnicanal, contextual e inteligente, de principio a fin.
  • Escuche cómo organizaciones líderes como T-Mobile, Broadcom y Rogers Communications están transformando la forma en que diseñan soluciones de experiencia del cliente con Webex.

Además, nos acompañarán la veterana astronauta de la NASA, autora y artista Nicole Stott y la Dra. Sian Proctor, que recientemente hizo historia como la primera mujer negra en pilotar una nave espacial como parte de la misión SpaceX Inspriation4. Se sentarán a conversar con Aruna Ravichandran, CMO de Webex, sobre por qué la inclusión es fundamental para la exploración espacial, y compartirán sus ideas sobre el aislamiento, el trabajo en equipo, la tecnología, el arte, los aseos espaciales y el hecho de ir audazmente donde nadie (o muy pocos) han ido antes.  

Oradores:

Aruna Ravichandran
CMO & VP, Webex, Cisco

CMO & VP, Webex
Cisco

Aruna Ravichandran is a change agent who believes in the power of marketing as a revenue creator and a brand value accelerator. She brings a unique parallel expertise in technology and next-generation marketing. A visionary in both technology and marketing industries – Aruna blends her deep engineering background, with customer-obsessed strategies, and a business-outcome mantra that is based on equal parts: purposeful storytelling and data science. Aruna holds an MBA and MS Computer Engineering from Santa Clara University and a BS Computer Science from Bangalore Institute of Technology (BIT). She was also a graduate of the esteemed CMO Leadership program at Kellogg Business School in 2019.

Courtenay Godshall
Product Marketing Lead, Webex Customer Experience, Cisco

Product Marketing Lead, Webex Customer Experience
Cisco

Courtenay Godshall leads product marketing for the Webex customer experience portfolio at Cisco. In this role, she drives strategy and execution of initiatives to educate customer-driven enterprises about the powerful capabilities of innovative Webex solutions that can empower them with technology to create lasting, memorable relationships with their customers. Prior to joining Cisco, Courtenay held marketing leadership roles at cloud software (SaaS) category leaders who leverage AI/ML and big data analytics to provide unique value to Fortune 500 customers in the biotechnology, renewable energy, oil and gas, finance, retail, and consumer goods industries. She holds a Bachelor’s degree from the University of North Carolina at Chapel Hill.

Jeetu Patel
EVP/GM, Security & Collaboration, Cisco

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth.

He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Kristyn Hogan
Senior Director, Global Collaboration Partner Sales, Cisco

Senior Director, Global Collaboration Partner Sales
Cisco

Kristyn Hogan leads Cisco’s Global Collaboration Partner Organization. Kristyn and her team are responsible for leading the strategy and execution across each of Cisco’s unique routes to market. Kristyn works closely with Cisco's regional partner organizations, Global Partner Organization (GPO), business entities, and sales teams to accelerate partner adoption of Cisco Collaboration solutions, with a focus on delivering creative enablement, enticing demand generation offers, and rich partner profitability to drive growth across the $4B+ Collaboration business. Prior to this role, Kristyn led the Meraki Americas partner organization. Before her time at Meraki, she led collaboration partner sales within Cisco’s Americas Partner Organization (APO). Kristyn has been recognized on CRN’s Women of the Channel list for 2015-2020. She has a passion for developing Cisco’s future leaders, personally mentoring many individuals. Kristyn is a member of Cisco Connected Women’s Network, Women of Meraki, and The Children’s Fund.

Miriam Melo
Sr. Solutions Marketing Manager, Cisco

Sr. Solutions Marketing Manager
Cisco

Miriam Melo is part of the Solutions Marketing team at Webex and in her role she focuses on strategy and storytelling that drives top-of-mind awareness around the Webex solutions portfolio that powers hybrid work and best in class customer experiences for organizations everywhere.

Prior to joining Cisco, Miriam spent close to 20 years of her career in research and product marketing roles for Fortune 500 SaaS companies such as Salesforce, ICE Mortgage Technology (formerly Ellie Mae) and Plex Systems.

Omar Tawakol
SVP/GM, Collaboration, Cisco

SVP/GM, Collaboration
Cisco

Mr. Tawakol has served as VP/GM in Cisco’s Webex business unit since 2019. In 2017 he founded and was CEO of Voicea, a company specializing in conversational intelligence, which was acquired by Cisco in 2019. Prior to Voicea, Mr. Tawakol was employed by Oracle as SVP/GM of Oracle’s Data Cloud division. In 2007, he founded BlueKai, a leading data management platform for Fortune 100 marketers, and served as its CEO until BlueKai’s acquisition by Oracle in 2014. Previously, Mr. Tawakol served as GM of Medio Systems (acquired by Nokia) and the CEO of CoRelation a SaaS product recommendations service. He currently serves on the board of LiveRamp. Mr. Tawakol holds a Bachelor of Science degree in Mechanical Engineering from MIT and a Master of Science degree from Stanford in Computer Science.

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Vinod Muthukrishnan
COO, Webex Customer Experience, Cisco

COO, Webex Customer Experience
Cisco

Vinod Muthukrishnan is the Chief Operating Officer for Webex Customer Experience. In this role, Vinod leads all go-to-market activities, including strategic communications, and partner and sales enablement.

He was previously co-founder and CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Callie Field
EVP, Chief Customer Experience Officer, T-Mobile

EVP, Chief Customer Experience Officer
T-Mobile

Callie Field is the executive vice president and chief customer experience officer for T-Mobile. She leads an exceptional team of digital technologists and more than 30,000 customer experience-obsessed experts who have racked up more J.D. Power awards in customer service than any other wireless provider. Callie joined T-Mobile more than 17 years ago and has since taken on a variety of leadership roles across Retail and Customer Care. She is the leading architect of T-Mobile’s Team of Experts, a breakthrough customer service model that’s designed to give customers access to a wireless expert when they call or text. Team of Experts launched nationwide in 2018 and continues to break records, ensuring customers are happier, staying longer and deepening their relationships with T-Mobile — all with less effort and more joy. Callie prefers to spend most of her time connecting directly with members of her team to learn from their experience and celebrate their big wins. As the executive sponsor of T-Mobile’s Multicultural Alliance network, Callie has dedicated herself to supporting the company’s Diversity, Equity and Inclusion efforts.

Caron Baggaley
Director, Prepaid Ordering, Rogers Telecom

Director, Prepaid Ordering
Rogers Telecom

Caron Baggaley is the Director of Prepaid Ordering, Technology at Rogers Communications Inc., proudly connecting Canadians to a world of possibilities and the moments that matter most in their lives. She is a passionate technology leader with over 25 years of experience in telecommunications, financial, and not for profit industries. Throughout her career she has worked in several different sized organizations through to Canada’s largest corporations. An empowering leader who believes in leadership by example, inspiration and motivation, bringing value to customers through excellence, integrity and cost effectiveness. She is a member of the Roger Women’s Network and an active community volunteer for two not for profit organizations – Royal Canadian Air Cadets and Young Dragons Taekwondo Club.

Stanley Toh
Head of Enterprise End-user Services & Experience, Broadcom

Head of Enterprise End-user Services & Experience
Broadcom

Stanley Toh is the Head of Enterprise End-user Services and Experience tower of Broadcom’s Global Technology Organization. Stanley has excellent leadership track records managing diverse global teams in successfully executing multiple M&As transformation; global IT operations & digital transformations programs; implementing leading edge & cloud technologies; and enhancing end-users experience with AI, ML & automations workflows. Stanley has strong technical, support and business processes qualifications with over 20 years hands on experience in end-user service delivery; strategic & financial planning; project management; contract negotiations; implementing Cloud First strategy and new technologies that changes the end-users experience landscape. Stanley has a proven record of successfully analyzing an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings.

Dr. Sian Proctorh
Astronaut and Mission Pilot, Inspiration4 and Geoscientist

Astronaut and Mission Pilot, Inspiration4 and Geoscientist

Dr. Proctor is a geoscientist, explorer, space artist, and astronaut. She is the mission pilot for the Inspiration4 all-civilian orbital mission to space. She is also one of The Explorer’s Club 50: Fifty People Changing the World. Her motto is called Space2inspire where she encourages people to use their unique, one-of-a-kind strengths, and passion to inspire those within their reach and beyond. She believes that we need to actively strive for a J.E.D.I. space: a just, equitable, diverse, and inclusive space as we advance human spaceflight.

Nicole Stott
Astronaut, Aquanaut, Artist and Earthling

Astronaut, Aquanaut, Artist and Earthling

Nicole Stott is a retired NASA astronaut, aquanaut, engineer, artist, author and speaker. She flew aboard the Space Shuttle and spent 104 days in space at the International Space Station. When she came back to Earth she wanted to use that elevated perspective for good. She co-founded the Space for Art Foundation and creatively combines the awe and wonder of her spaceflight experience with her artwork to inspire everyone’s appreciation of our role as crewmates here on Spaceship Earth. She believes we have the power to create a future for all life on Earth that is as beautiful as it looks from space.

Nicole’s personal highlights include being the 10th woman in history to perform a spacewalk, living underwater as a crewmember on an 18-day saturation dive mission at the Aquarius undersea laboratory, working with her international crew in support of the multi-disciplinary science onboard the orbiting laboratory, painting a watercolor, and of course the view of Earth out the window.


La experiencia del cliente (CX) se ha convertido en el principal diferenciador competitivo del mercado: supera a la marca, la calidad del producto... incluso al precio. Más de la mitad de los centros de contacto informan ahora a un ejecutivo de CX y, sin embargo, el 72 por ciento de los tomadores de decisiones de los centros de contacto dicen que las experiencias fragmentadas de los clientes son uno de sus 5 principales desafíos comerciales.

Escuche a Jake Radloff, cliente de Webex del Gobierno de los Territorios de la Capital Australiana, Giorgio Mihaila, director general y vicepresidente de experiencia del cliente de Webex, y a los principales analistas de centros de contacto y colaboración Sheila McGee-Smith, analista principal de Mc-Gee Smith Analytics, y Dave Michels, analista principal de TalkingPointz Research; un diálogo que invita a la reflexión sobre los pasos que están tomando las empresas para evolucionar y ofrecer el futuro de la experiencia del cliente, ahora.

Oradores:

Sheila McGee-Smith
Principal Analyst, McGee-Smith Analytics

Principal Analyst
McGee-Smith Analytics

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Dave Michels
Principal Analyst, TalkingPointz Research

Principal Analyst
TalkingPointz Research

Dave Michels is the Principal Analyst and Founder of TalkingPointz. He has extensive experience with all levels of the enterprise communications industry. Dave works with global providers, public and private investors and other industry participants (channels and consultants) to provide insights and guidance about the industry and how industry offerings transform enterprise workflow and collaboration. Dave closely monitors industry news and trends, and shares insightful commentary and analysis in his posts and reports on TalkingPointz. Additionally, Dave contributes to many industry sites, presents regularly at industry events, and provides advisory services to industry stakeholders. Dave started out in the technical organizations of end user companies prior to starting Buffalo Communications, a VAR, which he sold in 2010. Over the last 10 years, Dave has focused his efforts on TalkingPointz and its irreverent, incisive take on the industry. Dave and Talkingpointz.com has become one of the most influential and often-quoted, linked content sources in the enterprise communications industry. Dave holds a Master’s Degree in Telecommunications from University of Colorado. He lives in Boulder. Follow him on Twitter @DaveMichels.

Jake Radloff
Senior Director, Networks, Communication Services and ICT Facilities, Australian Capital Territory (ACT) Government

Senior Director, Networks
Communication Services and ICT Facilities, Australian Capital Territory (ACT) Government

Jake Radloff has been involved in developing and maintaining innovative ICT solutions for Australian Government organisations for over 15 years. Having spent over a decade working for the Department of Defence Jake moved to ACT Government in January 2020. Together with a team of 50 staff, he is now responsible for network operations, collaboration systems and contact centre capability across an organisation of over 20,000 employees. He holds Masters degrees in both Business and Technology and Cyber Security Operations.

Giorgio Mihaila
VP / GM, Webex Customer Experience, Cisco

VP / GM, Webex Customer Experience
Cisco

Giorgio Mihaila is the Vice President and General Manager of Webex Customer Experience. In this role, he is responsible for developing and operating the Webex strategy portfolio for technology that enables businesses to provide exceptional, connected customer experiences. He worked at Amazon Web Services (AWS) as the Head of Global Communications for a cloud-based contact center service that powers millions of customer conversations. Before AWS, he worked at Five9, Verizon, and Avaya on customer service center applications, machine learning, and real-time communication applications using private and public cloud services.

Todas las empresas quieren tener una excelente relación con sus clientes, pero no todos logran ese objetivo, incluso si afirman estar centrados en el cliente. Los clientes necesitan comunicaciones continuas sobre cómo las empresas con las que interactúan satisfacen sus necesidades. Múltiples puntos de contacto entre una empresa y sus clientes pueden dar como resultado experiencias de cliente inconsistentes. En esta sesión, tendrá una oportunidad única de escuchar cómo una marca centrada en el cliente, Paychex, está abordando estos desafíos de formas nuevas e innovadoras.

Únase al cliente de Webex, Carlos Cong de Paychex, y Vinod Muthukrishnan, director de operaciones, soluciones de experiencia del cliente de Webex, para conocer esta fascinante mirada sobre cómo el poder de la información en tiempo real y el proceso centrado en el cliente pueden afectar la experiencia del cliente.

Oradores:

Vinod Muthukrishnan
COO, Webex Customer Experience, Cisco

COO, Webex Customer Experience
Cisco

Vinod Muthukrishnan is the Chief Operating Officer for Webex Customer Experience. In this role, Vinod leads all go-to-market activities, including strategic communications, and partner and sales enablement. He was previously co-founder and CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Carlos Cong
Director of Enterprise Technology Services, Paychex

Director of Enterprise Technology Services
Paychex

Carlos Cong is the Director of Enterprise Technology Services at Paychex. In his role, Carlos leads the technology direction and operations for our Unified Communications, Network, Data Center and Field, End Point and Paychex PEO IT Network and Infrastructure engineering teams. Mr. Cong also oversees the company's communication budget planning and execution. Mr. Cong has developed and implemented a wide array of technologies nationwide on both carrier grade and enterprise grade environments including Data Centers, VoIP networks, IP Networks, Infrastructure environments including compute, storage, web and application layers, and Unified Communications; including video and interactive collaboration technologies. He has also, through leading departments of over 200 employees, developed employee retention programs, trained staff in new technologies, and developed career advancement programs. Mr. Cong has served as Director and Sr. Director in two companies prior to joining Paychex.

El papel del centro de contacto en la entrega de una experiencia de cliente conectada se ha visto amplificado por las presiones del compromiso digital, los imperativos de automatización y el trabajo desde cualquier lugar.

Los clientes quieren participar cuando es importante, por ejemplo, en medio de una experiencia de compra o cuando un artículo está a punto de ser entregado. Quieren apoyo en sus propios términos en cualquier modo de comunicación. Quieren opciones para el autoservicio o para conectarse con una persona que tenga las herramientas adecuadas para satisfacer sus necesidades. Y realmente aprecian cuando usted puede anticiparse a los problemas y comunicarse con ellos de manera proactiva. Este es el futuro de la experiencia del cliente.

Únase al cliente de Webex James Hill de Cover-More Travel Insurance, a Zack Taylor, director de comunicaciones estratégicas para la experiencia del cliente de Webex y a Carlos Guadamuz, gerente de desarrollo comercial de la experiencia del cliente de Webex, para escuchar y ver cómo puede deleitar a los clientes al brindarles las respuestas que necesitan, en el canal que prefieren, con una velocidad asombrosa.

Oradores:

Zack Taylor
Director, Strategic Communications, Webex Customer Experience, Cisco

Director, Strategic Communications, Webex Customer Experience
Cisco

Zack Taylor is the Director of Strategic Communications for Webex Customer Experience. In this role, he is responsible for planning, development, and communication of a group of business-relevant customer care solutions based on Cisco’s Contact Center portfolio. Prior accountabilities include roles in AT&T’s Global Sales Channel, where he was a Global Account Manager in the Financial Services and Banking Industry and Integrated Solutions Organizations. Taylor was also Avaya’s Contact Center portfolio General Manager, and a founding member of its Global Strategic Solutions team, and a principal for the firm’s Customer Contact Council.

Carlos Guadamuz
Business Development Manager, Webex Customer Experience, Cisco

Business Development Manager, Webex Customer Experience
Cisco

Carlos Guadamuz is a Business Development Manager at Cisco for Webex customer experience solutions, with a particular focus on Webex Contact Center. In this role, he is instrumental in providing hands-on experiential demonstration of both the business and technical value of the solutions in the portfolio for executive audiences. Carlos brings over 20 years of contact center experience to Cisco, joining from a previous role at Genesys where he was a Senior Solutions Consultant supporting both Commercial and Enterprise accounts. Previous roles as an analyst in the financial and professional services industries honed his abilities to guide customers through industry best practices and common use cases in evaluating technology solutions.

James Hill
Global Manager, Infrastructure & Cloud, Cover-More Insurance (A Zurich Company)

Global Manager, Infrastructure & Cloud
Cover-More Insurance (A Zurich Company)

James Hill is the Global Manager of Infrastructure & Cloud at Cover-More Insurance (A Zurich Company). James has spent his career predominantly working in the Finance and Building & Construction industries with approximately 20 years' experience in IT. He specialises in managing geographically disperse IT teams through technical consolidation & business transformation whilst consistently driving and uplifting employee engagement. James is primarily accountable for leadership and delivery of the Technology Strategy through infrastructure & cloud services. His focus is the consolidation and transformation of the Cover-More Group technology stack, whilst unlocking and enabling new ways of working in support of the ever growing customer requirements, in response to the increasingly challenging business conditions due to the pandemic.

Las empresas están recurriendo a la IA para crear experiencias memorables y también buscan formas de hacer más con menos. Durante demasiado tiempo, la mejora de las experiencias de los clientes y el aumento de la satisfacción del cliente significaron inherentemente un aumento de los costos operativos: expandir la capacidad del centro de llamadas, contratar y capacitar a más agentes, etc. Pero, con la proliferación de datos, los algoritmos de aprendizaje automático y la potencia de cálculo asequible, la inteligencia artificial se encuentra en un punto de inflexión y las empresas ahora pueden aprovechar la inteligencia artificial para mejorar la satisfacción del cliente y, al mismo tiempo, reducir sus costos generales.

Las empresas pueden utilizar soluciones de inteligencia artificial probadas y verdaderas para optimizar las operaciones de su centro de contacto, manejar las afluencias en el volumen de llamadas y deleitar a sus clientes con opciones de autoservicio sin interrupciones. Y no termina ahí, también pueden aprovechar los datos de manera proactiva y descubrir información para predecir cuándo un cliente podría interactuar con ellos o usar el contexto histórico para acelerar la resolución de problemas.

Únase a Negin Ebrahimi, gerente de productos y estrategia de inteligencia artificial para la experiencia del cliente de Webex, para conocer cómo Webex está impulsando los centros de contacto con inteligencia artificial para brindar un autoservicio rápido e intuitivo, y crear superagentes que están capacitados con contexto, conocimientos e inteligencia para brindar respuestas oportunas y precisas que mejoran la satisfacción, la lealtad y el valor de por vida del cliente.

Oradores:

Negin Ebrahimi
AI Product and Strategy Manager, Webex Customer Experience, Cisco

AI Product and Strategy Manager, Webex Customer Experience
Cisco

Negin Ebrahimi oversees AI Product and Strategy for Webex Customer Experience. In this role, she is responsible for developing the Contact Center AI portfolio through in-house Cisco AI and robust industry partnerships to deliver powerful and high-value AI features to enhance customer experiences. Previously, she led strategic growth initiatives across the Cisco Collaboration portfolio. Negin started her career in investment banking at Goldman Sachs before joining diving into the tech world and driving product and growth strategy at Instacart and Nerdwallet.

Cada negocio y el recorrido de cada cliente es único. Webex proporciona el equilibrio óptimo de soluciones de experiencia del cliente listas para usar y de nivel empresarial que también son completamente programables, para que pueda brindar exactamente la experiencia del cliente que necesita para llegar a sus clientes y transformarlos en leales y aficionados de por vida.

Al utilizar las API como bloques de construcción esenciales, las empresas pueden personalizar cada paso del recorrido del cliente, uniendo sistemas comerciales en silos para crear un recorrido del cliente conectado y sin interrupciones que seguramente brindará sorpresa y deleite.

Únase a Padmini Krishnan, gerente de producto de Webex Customer Experience, con un enfoque en API y estrategia de desarrollador, para conocer cómo nuestra estrategia de API abierta brinda la máxima flexibilidad y oportunidades de personalización para optimizar cada paso de la experiencia. También tendremos la oportunidad de escuchar a Kayla Grady, directora de operaciones de servicios técnicos en NETSCOUT, sobre su visión de las posibilidades de las API.

Oradores:

Padmini Krishnan
Product Manager, Webex Customer Experience, Cisco

Product Manager, Webex Customer Experience
Cisco

Padmini Krishnan is a Product Manager for Webex Customer Experience, with a current focus on the API and developer strategy for Webex Contact Center and supporting technologies. In this role, she is responsible for planning and development of the developer portal infrastructure, publishing APIs, and overseeing developer experience and enablement. She was previously a product manager in the Webex Devices Group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts - Amherst and an MBA from the University of Texas McCombs School of Business.

Kayla Grady
Director of Technical Services Operations, NETSCOUT

Director of Technical Services Operations
NETSCOUT

Kayla Grady currently serves as the Director of Technical Operations at NETSCOUT and is responsible for multiple teams including application administration, program management, customer support, service revenue compliance and support portal content management. She began her career as a dispatch operator over 20 years ago, through acquisitions and divestures, Kayla progressed to customer service/advocate, advanced into service and support management roles and ultimately into operations. Her achievements on major corporate initiatives have brought stability and growth to the organization. With a natural aptitude for business acumen, focusing on process flow and application administration/enhancements is where she is most valuable and what gets her excited about work. She is currently sharing her knowledge and experience with others by participating as a mentor at NETSCOUT.

Courtenay Godshall
Product Marketing Lead, Webex Customer Experience, Cisco

Product Marketing Lead, Webex Customer Experience
Cisco

Courtenay Godshall leads product marketing for the Webex customer experience portfolio at Cisco. In this role, she drives strategy and execution of initiatives to educate customer-driven enterprises about the powerful capabilities of innovative Webex solutions that can empower them with technology to create lasting, memorable relationships with their customers. Prior to joining Cisco, Courtenay held marketing leadership roles at cloud software (SaaS) category leaders who leverage AI/ML and big data analytics to provide unique value to Fortune 500 customers in the biotechnology, renewable energy, oil and gas, finance, retail, and consumer goods industries. She holds a Bachelor’s degree from the University of North Carolina at Chapel Hill.


Se ha demostrado que CPaaS es fundamental para acelerar la transformación digital de las empresas orientadas al cliente. El aumento de las nuevas experiencias de los clientes, como las consultas por video para el cuidado de la salud y la recogida en la acera para el comercio minorista, ha dejado a las empresas revisando cómo operan.

En esta sesión, aprenda cómo un enfoque de plataforma puede ofrecer interacciones con el cliente más inteligentes y ricas, qué hace que CPaaS empresarial sea diferente y cómo un enfoque de plataforma de comunicaciones puede aumentar la velocidad de comercialización y simplificar el desarrollo. También escucharemos de Tesco Bank sobre su programa CX, por qué compraron CPaaS, casos de uso y el valor que brindan a su negocio.

Oradores:

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Courtney Munroe
Research Vice President, IDC

Research Vice President
IDC

Courtney Munroe is responsible for supporting IDC’s continuous research on global Telecommunications trends. The core research includes the evolution of WAN networking to Software Defined Hybrid Wide Area Networking, and the impact of Digital Transformation on the WAN architecture. His research focus also includes consumer and Enterprise networking requirements and analysis the Communications Service Provider strategies as they transform to implement new business models.

George Murray
Product Manager for Alerts, Tesco Bank

Product Manager for Alerts
Tesco Bank

George is the Product Manager for Alerts at Tesco Bank where he defines customer-centric messaging solutions and manages the enterprise capability roadmap. He specialises in transforming digital customer experience (messaging and web content) in the UK finance industry. A Certified Scrum Product Owner and Scrum Master, George thrives when working with engaged teams and exciting technology.

La TI está en el corazón de todos los proyectos de transformación digital que tienen como objetivo ofrecer interacciones con los clientes más inteligentes y enriquecedoras, pero existe una presión constante para acelerar la innovación para respaldar los requisitos de la empresa en general. Como consecuencia, los desarrolladores buscan herramientas y API de comunicaciones rápidas y fáciles de usar que también reduzcan la complejidad técnica.

En esta sesión, conozca nuestra plataforma CPaaS, imiconnect, y sus numerosas API y SDK de comunicación, la infraestructura para admitir miles de millones de interacciones y herramientas para administrar el ciclo de vida completo de la aplicación. También anunciaremos nuevas capacidades para permitir que los desarrolladores creen y prueben los viajes de los clientes aún más rápido, así como nuevos canales para respaldar los viajes de los clientes mejorados.

Oradores:

Brian Heikes
Director, Product Management, imimobile Cloud, Cisco

Director, Product Management, imimobile Cloud
Cisco

Brian heads up the CPaaS product management team with responsibility for our imiconnect product, and focuses on enabling enterprises to build smarter experiences to interact with their customers and employees. Brian has 20+ years of product experience centered on delivering communications products to address the requirements of enterprise IT and developers. His work allows companies to create innovative CX that take advantage of the unique nature of mobile communications.

David Veevers
Lead Presales Solution Architect, Cisco

Lead Presales Solution Architect
Cisco

David is a Pre-Sales Solutions Architect focused on delivering communication solutions to large enterprises that enable better, richer digital customer experiences. With experience in mobile technologies spanning almost two decades David helps to bridge the gap between technology and business through automation and integration. David’s expertise and experience enables solutions to be designed and delivered to exceed clients’ needs and push the boundaries of our products to ensure increased business value.

Shaughnessy Spiers
Senior Product Manager, Video CPaaS, Cisco

Senior Product Manager, Video CPaaS
Cisco

Shaughnessy Conley Speirs is a product manager at Cisco, where her work focuses on the developer user experience for the video CPaaS SDK. She has worked in product teams in several companies, including IntelePeer, where she spent three years leading the development and launch of a several products in their CPaaS platform. She holds an MBA from the University of Illinois at Urbana-Champaign and lives in Denver, Colorado.

Customer journeys and interactions rarely interface with only one system, but many enterprises develop applications in silos which has resulted in the proliferation of single purpose applications, resulting in duplication of developer time and effort. Having a single, central communications platform that combines APIs and low code tools with a high-performance execution engine unifies all interactions to support the customer conversation in one place.

In this session we will focus on three areas - integrating with enterprise systems, tools for productivity and conversational automation - to enable you to orchestrate and automate customer journeys quickly and easily.

Oradores:

Gavin Shurmer
Lead Solutions Consultant, Cisco

Lead Solutions Consultant
Cisco

Gavin has many years of experience in the mobile communications market and leads a team of presales solution consultants for imimobile focused on EMEAR and APJC regions. Working with large global enterprises, across sectors, to help reimagine their customer communications approach, tooling and desired outcomes.

Hanna Chernitsky
Strategic Sales Engineer, imimobile, Cisco

Strategic Sales Engineer, imimobile
Cisco

Hanna Chernitsky is an imimobile Strategic Sales Engineer, part of the Cisco Collaboration brand. With over 10 years of experience in Digital Marketing and CX her key role responsibilities include interpreting complex client requirements and offering best in class solutions that correspond to the identified business challenges and priorities. She’s passionate about helping organizations transform their digital strategy, solve complex business problems and create seamless customer experiences. Hanna’s areas of expertise include imimobile’s orchestration platform, imiconnect, campaign management platform, imicampaign and the digital messaging omnichannel agent UI, imiengage.

Manoj Muthavarapu
Product Lead, NLU & AI, imimobile

Product Lead, NLU & AI
imimobile

Manoj leads the Digital Customer Service and Conversational AI offerings @ IMI. A fullstack developer turned product manager, Manoj has been with IMI for over 4 years now and works out of Hyderabad, India where he stays with his wife and son. Outside work, cricket, travel and crypto are some of the things that get him excited.

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

En esta sesión, conozca la cartera de productos para desarrolladores de Webex, así como nuestras herramientas y recursos que pueden ayudarlo a crear integraciones perfectas. Compartiremos casos de uso para que pueda ver las integraciones actuales en acción, así como para obtener una visión anticipada de las próximas funciones interesantes.

Oradores:

Phil Bellanti
Sr. Webex Developer Evangelist, Cisco

Sr. Webex Developer Evangelist
Cisco

Phil Bellanti is a Senior Developer Evangelist and Customer Experience Product Manager on the Cisco Webex team, based in Orlando, Florida. Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider, Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including tech talks, workshops, hackathons, and other live events. Additionally, Phil serves as a technical lead for many Webex partners, to help them innovate and bring their application ideas to light.

Omar Elrafei
Senior Product Manager, Webex Integration, Cisco

Senior Product Manager, Webex Integration
Cisco

Recently joined Cisco, I am the PM for SDKs, Widgets and Meetings APIs. Prior to Cisco, I worked as a product manager in different industries as CPaaS, Data/AI, Fintech and Telecom.

Conozca las emocionantes posibilidades de las aplicaciones integradas de hoy y escuche a nuestros socios mientras relatan sus experiencias respecto de nuestra colaboración para desarrollar estas integraciones. También obtendrá información detallada sobre cómo puede integrar aplicaciones en Webex Meetings and Spaces para mejorar los flujos de trabajo. Estamos ansiosos por compartir más en esta sesión.

Oradores:

Adam Weeks
Manager, Webex Developer Evangelism, Cisco Webex

Manager, Webex Developer Evangelism
Cisco Webex

Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications with over 20 years industry experience. As manager of the Webex Developer Evangelism program, Adam & his team empower developers to build on the Webex ecosystem. He has spoken worldwide to audiences of all sizes, from small intimate workshops to the main stage of a global conference. Adam is a native Floridian and any time not spent on the computer is spent on the water with his wife and two children.

Devinder Kathuria
Group Product Manager, Webex Integration, Cisco

Group Product Manager, Webex Integration
Cisco

Devinder leads Platform Product Management team within Webex Engineering organization that focus on enabling developers to build cross-platform apps. Devinder has 20+ years of industry experience in product management and product development spanning across telephony to enterprise social software to Teams collaboration.

Jason Copeland
VP of Product, Webex Platform, Cisco

VP of Product, Webex Platform
Cisco

Jason Copeland is a product leader and entrepreneur with experience in collaboration, AI, and building developer ecosystems. He is Vice President of Product for the Webex Platform and Verticals. Previously, he was CEO of Deep Vision and held senior leadership roles at Amazon Web Services, Apple, and RingCentral. At AWS, Jason led the industrial AI vertical. Previously, he co-founded Deep Vision to bring cloud-trained computer vision models to edge devices. At Apple Jason launched iCloud and co-invented Find My iPhone. He holds an MBA and MA from Harvard University, and a BA from Whitman College.

En el mundo actual del trabajo híbrido, muchos líderes buscan capacidades de colaboración modernas que puedan brindar una experiencia de alta calidad y, al mismo tiempo, generar resultados positivos en toda su empresa. En el centro de esta transformación se encuentran las llamadas a la nube, un área en la que Webex continúa reinventándose con clientes y socios. Webex es líder en el mercado de llamadas en la nube, impulsa 8 mil millones de llamadas al mes y ayuda a miles de clientes a transformar sus comunicaciones para satisfacer las demandas del trabajo híbrido. En esta sesión, Lorrissa Horton estará acompañada por Mahesh Shah de CDK, Rich Shaw de AT&T y and Alex Doyle de Verizon. Discutirán los desafíos comerciales que enfrentan, por qué recurrieron a las llamadas en la nube y la transformación lograda con Webex. Únase a esta sesión para aprender cómo la transición a la colaboración en la nube puede transformar su organización y cómo superar los desafíos que enfrentan muchas empresas en la actualidad.

2021 es un período de la vida poderoso y aún en evolución en el que una pandemia junto con atletas de alto perfil han activado un cambio importante en la narrativa de la salud mental. Al adoptar una posición para priorizar el bienestar, han provocado una conversación global sobre la vulnerabilidad, la empatía y la integración de todo nuestro ser en una cultura de perfección insostenible, mejora constante y el impulso de trabajar y sobrevivir a toda costa. Al aprovechar sus plataformas para generar cambios, los atletas están transformando la industria del deporte, además de tocar el mundo empresarial asediado por la misma epidemia de estrés y agotamiento.

Únase a nosotros en WebexOne, donde una de las gimnastas más condecoradas de todos los tiempos, la olímpica Simone Biles, se sienta con Fran Katsoudas, vicepresidente ejecutivo y director de personal, políticas y propósitos de Cisco para compartir sobre el coraje y la necesidad de priorizar""me"". Discutirán sobre el valor del trabajo en equipo, el apoyo y el cuidado personal, ya sea en una competencia, en un sofá o en una sala de conferencias. Y tal vez tocar ese vestido de gala del Met de 88 libras.

Simone Bile
World’s Most Decorated Gymnast

World’s Most Decorated Gymnast

Simone Biles is one of the greatest gymnasts of all-time. The first woman to capture five All-Around World Championship titles, Biles is the most decorated gymnast in World Championships history – male or female - with 25 medals overall (19 gold) and is a seven-time Olympic medalist (4 gold, 1 Silver, 2 Bronze). A three-time Laureus World Sportswoman of the Year, she has earned the rare distinction of having four skills named in her honor – The Biles – in the beam, floor (two) and vault disciplines. Biles’ extraordinary accomplishments have received widespread recognition including TIME 100 Most Influential, Forbes 30 Under 30, Ebony Power 100, People Women Changing the World, USA Today 100 Women of the Century, and two-time Associated Press Female Athlete of the Year, among others. Her autobiography - Courage to Soar - was a New York Times bestseller and developed into an award-winning tv special on Lifetime. Biles utilizes her platform to help advocate for change and support initiatives that provide education and assistance for children and young adults associated with adoption and childcare.

Fran Katsoudas
EVP & Chief People, Policy & Purpose Officer, Cisco

EVP & Chief People, Policy & Purpose Officer
Cisco

Fran Katsoudas oversees critical functions that instill Cisco’s conscious culture, contribute to the company’s overall performance, and advance Cisco’s purpose to Power an Inclusive Future for All. The strategic alignment of functions within Fran’s organization ensures holistic care for the well-being of Cisco’s people and extends Cisco’s reach to positively impact communities everywhere. Fran has extensive experience leading organizational transformations, driving large scale growth, and cultivating successful leaders and teams. Fran sits on the boards of Americares, Global Citizen, and ADP. Passionate about social justice, Fran is an advocate for a variety of causes, including women’s leadership, homeless youth, and the Latino community.