Sessions

Découvrez 30 sessions passionnantes, couvrant 6 thèmes différents, qui vous proposeront une analyse approfondie du travail hybride et du pouvoir transformationnel de l’expérience client.


L'environnement de travail actuel exige de nouveaux niveaux de flexibilité pour s'adapter aux conditions évolutives, à une main-d'œuvre disséminée et à des workflows distribués qui couvrent l'ensemble de votre entreprise, vos clients et vos partenaires. Votre entreprise est-elle prête à relever les défis du travail hybride et à prospérer ? L’an dernier, nous avons vu des entreprises réussir en utilisant Webex pour s'adapter aux nouveaux modes de travail.

Au cours de cette présentation, vous entendrez des dirigeants de Cisco, notamment Chuck Robbins, président-directeur général, Jeetu Patel, vice-président senior/directeur général en charge de la sécurité et des applications, et Javed Khan, vice-président senior/directeur général responsable de la collaboration, expliquer comment la stratégie de travail hybride de Cisco offre de meilleures expériences aux entreprises de toutes tailles. Vous découvrirez des innovations qui permettent de mettre en place des workflows collaboratifs continus dans différents espaces de travail hybrides, améliorent la sécurité et le bien-être des employés, renforcent la culture au sein de votre entreprise et créent des événements hybrides que les publics ne seront pas prêts d’oublier.

Principaux points à retenir :

  • Comprendre en quoi la stratégie de Webex, qui favorise un mode de travail plus inclusif, peut être intéressante pour votre entreprise
  • Voir concrètement comment la plateforme Webex permet d'offrir des expériences innovantes dans les espaces de travail, indépendamment du lieu ou de l'environnement de travail
  • Recueillir des idées et les meilleures pratiques des plus grands directeurs informatiques et découvrir leur approche du travail hybride

Intervenants:

Chuck Robbins
Chair & CEO, Cisco

Chair & CEO
Cisco

Chuck Robbins is the Chair and CEO of Cisco. He assumed the role of CEO on July 26, 2015 and was elected Chair of the Board on December 11, 2017. As Chair and CEO, Chuck is focused on helping companies, cities and countries as they look to Cisco to connect, secure and automate their organizations for a digital-first world. Chuck is on the Board of Directors for BlackRock; Chairman Emeritus of the US-Japan Business Council; a Member of the International Business Council for the World Economic Forum; on the Board of Directors for the Business Roundtable; a Board of Trustees member for the Ford Foundation; a member of the International Council for the Belfer Center for Science and International Affairs at Harvard University; and a member of the 2019 class of the American Academy of Arts and Sciences. Chuck holds a bachelor’s degree in mathematics with a computer science concentration from the University of North Carolina.

Jeetu Patel
EVP/GM, Security & Collaboration, Cisco

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth.

He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Javed Khan
SVP/GM, Collaboration, Cisco

SVP/GM, Collaboration
Cisco

Javed Khan is SVP and GM of Cisco’s multi-billion-dollar Collaboration business which includes the Webex App, Webex Devices, Webex Calling, and Webex Contact Center. He brings 20+ years of enterprise and consumer product leadership to Cisco.

Previously, Javed led Cisco’s Cloud Calling business and was responsible for the strategy and execution of product management, development, and partner operations. Prior to that, he led the Webex Meetings business unit, driving many transformative initiatives including developing a single meetings platform and modernizing the Webex experience.

Javed came to Cisco from Symantec where he served as the VP of Enterprise and Consumer Security products. Javed holds an MS in Computer Science and an MBA from the Anderson School of Management at UCLA. When he's not working, he enjoys spending time with his family in the San Francisco Bay area.

Todd Nightingale
EVP/GM, Enterprise Networking & Cloud, Cisco

EVP/GM, Enterprise Networking & Cloud
Cisco

Todd Nightingale is the Executive Vice President and General Manager of Cisco's Enterprise Networking and Cloud business. He leads business strategy for Cisco's multi-billion dollar core portfolio. His team is responsible for helping customers transform their infrastructure and digitize their businesses with best-in-class networking, deep cloud automation, and a seamless, premium user experience. Previously, Nightingale led Cisco's Meraki business. He also held multiple management positions at AirDefense, acquired by Motorola. Nightingale holds a bachelor's degree in electrical engineering and computer science and a master's degree in computer science from the Massachusetts Institute of Technology.

Snorre Kjesbu
VP/GM, Webex Devices, Cisco

VP/GM, Webex Devices
Cisco

Snorre Kjesbu is Vice President & General Manager of Webex Devices at Cisco leading a worldwide organization responsible for the collaboration devices business ranging from IP phones to immersive video systems. His passion for design with over 20 years of engineering experience are at the core of Snorre's belief in always providing authentic user experiences. Prior to his return to Cisco, Snorre was Executive VP of Design, Creation and Fulfillment at BANG & OLUFSEN in Copenhagen. His résumé also includes SVP at Tandberg and being responsible for R&D on wireless communication at ABB. Snorre holds a Master of Science from the University of Bristol and has been a guest lecturer at the Stanford Network Research Center in Stanford University.

Curt Garner
CTO, Chipotle

CTO
Chipotle

Curt Garner is the Chief Technology Officer for Chipotle Mexican Grill. Mr. Garner joined Chipotle in November 2015 and has been instrumental in developing Chipotle’s digital platform and the integration of technology across the organization as well as ensuring data security. Mr. Garner’s leadership has secured global recognition for Chipotle’s platforms including the award- winning Chipotle app and the brand’s loyalty program, Chipotle Rewards. In 2020, Mr. Garner was named to the CIO Hall of Fame. Prior to Chipotle, Mr. Garner worked at Starbucks Corporation for 17 years, most recently serving as Executive Vice President and Chief Technology Officer. He led the brand’s global technology and engineering services and was responsible for creating and building the Starbucks app, loyalty program, website, and mobile payment. Before that, Mr. Garner was responsible for leading the development and deployment of technology for Wendy’s international division as well as the technology that supported Tim Hortons initial expansion into the U.S. marketplace. Mr. Garner has a Bachelor of Arts degree in economics from The Ohio State University.

George Thomas
CIO, JLL

CIO
JLL

Based in Singapore, George is responsible for steering JLL’s enterprise technology, strategy, and cyber operations covering JLL’s businesses in over 80 countries with a global workforce of more than 91,000. George is part of the JLL Technologies (JLLT) executive leadership team led by JLLT co-CEOs, Mihir Shah and Yishai Lerner. Prior to JLL, George has over 20-year track record in technology and in data, where he held global leadership roles, covering the United States, Europe and Asia with General Electric and HSBC. His experience spans various technology and data solutions, focusing on future-proofing business operations through digital transformation for industrial, commercial, and consumer markets. George is an alumnus of the Kerala University, India, the University of Louisville, Kentucky, and Stanford University’s Graduate School of Business.

Andrey Khusid
Founder & CEO, Miro

Founder & CEO
Miro

Based in Singapore, George is responsible for steering JLL’s enterprise technology, strategy, and cyber operations covering JLL’s businesses in over 80 countries with a global workforce of more than 91,000. George is part of the JLL Technologies (JLLT) executive leadership team led by JLLT co-CEOs, Mihir Shah and Yishai Lerner. Prior to JLL, George has over 20-year track record in technology and in data, where he held global leadership roles, covering the United States, Europe and Asia with General Electric and HSBC. His experience spans various technology and data solutions, focusing on future-proofing business operations through digital transformation for industrial, commercial, and consumer markets. George is an alumnus of the Kerala University, India, the University of Louisville, Kentucky, and Stanford University’s Graduate School of Business.

Mariano Suarez-Battan
Co-Founder & CEO, Mural

Co-Founder & CEO
Mural

Mariano Suarez-Battan is a Co-founder and CEO at MURAL, the leading provider of digital workspaces for guided visual collaboration in the enterprise. He is a three-time co-founder, an EY Entrepreneur of the Year 2021 Finalist, and an inventor by trade, who is on a mission to inspire, enhance, and connect "imagination workers" so they can collaborate and solve hard problems together.

Mark Mader
CEO, Smartsheet

CEO
Smartsheet

With over 20 years executive leadership experience driving innovation for high-growth Software-as-a-Service (SaaS) companies, Mark is a recognized leader in the technology community. He has been named Ernst & Young’s Entrepreneur of the Year in Technology for the Pacific Northwest, and GeekWire’s CEO of the Year. Under his leadership, Smartsheet was named Washington’s Best Workplace by the Puget Sound Business Journal, and Seattle’s Next Tech Titan by GeekWire. Passionate about entrepreneurship and tech innovation, Mark is a contributor to media outlets like Bloomberg, Forbes, CNBC, and Entrepreneur, and has been a featured speaker at many events, including YPO Innovation Week, and the NYSE Tech Leadership Summit. He also serves as a board member of ZoomInfo, the University of Washington Information School, one of the nation’s top information science programs, and as a member of the New York Stock Exchange’s Listed Companies Advisory Board (LCAB). A dual-citizen of Germany and the United States, he has spent considerable time working and living abroad and applies that global perspective to the products and services that Smartsheet delivers. Mark graduated with a B.A. in Geography from Dartmouth College.

Anders Mortvedt
Engineering Product Manager, Cisco

Engineering Product Manager
Cisco

Anders Mortvedt is Senior Product Manager for Webex Room Devices. Anders is responsible for the Room Panorama and Room systems. Anders have been in the videoconferencing industry since 1999, and joined the Product Management team in 2010.

On his spare time, Anders enjoy spending time with his family and friends. Hunting, hiking, skiing, hockey and soccer is hobbies that Anders enjoy.

Astrid Gintz
Leader, Product Marketing, Cisco

Leader, Product Marketing
Cisco

Christina Li
Engineering Product Manager, Cisco

Engineering Product Manager
Cisco

Christina is Product Lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, she led international expansion for Cisco's Webex Contact Center solution and was Chief of Staff to one of the Collaboration executives. Prior to Cisco, Christina was the founding investment associate at Spero Ventures, an early stage venture fund anchored by the founder of eBay. Christina started her career in investment banking at Goldman Sachs, where she advised Fortune 500 and private companies on M&A and debt & equity raises. Christina graduated from the University of Michigan with a Bachelor of Arts in Political Science and a Bachelor of Business Administration from the Ross School of Business. She remains active in the startup and venture ecosystems as an angel investor, advisor, and advocate for sustainable business and diversity, equity, inclusion and access (DEIA) which are north stars in her career.

Christina Torok
Product Marketing Manager, Webex Events, Cisco

Product Marketing Manager, Webex Events
Cisco

Christina has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she is a Product Marketing Manager for Webex and Socio event solutions.

Jason Hansen
Chief of Staff, Webex Devices, Cisco

Chief of Staff, Webex Devices
Cisco

Jason Hansen is Chief of Staff for Webex Devices supporting the global business unit for video, phone, wearables and peripherals. After spending over 15 years in collaboration sales and business development, Jason believes at the heart of every great technology is a connected experience that enhances both work and home life.

Jason received a BA summa cum laude from Colorado Christian University in communication and is working toward a Master of Communication Management with a concentration on User Experience Strategy at the University of Denver. No stranger to storytelling, he is an accomplished musician, collects vinyl records, and loves playing video games with his children.

Manali Dongre
Senior Product Manager, Webex Teams, Cisco

Senior Product Manager, Webex Teams
Cisco

Manali DOngre leads the App Experiences and App Fundamentals team for the Webex app in Cisco’s Collaboration Group. She joined Cisco a year and half ago was passionate about working on end user experiences. Her goal is to drive a compelling and inclusive user experience that will improve the collaboration and productivity of the users using the Webex app.

Michael McGary
Senior Product Manager, Cisco Collaboration, Cisco

Senior Product Manager, Cisco Collaboration
Cisco

Michael McGary is the manager and Principal Product Manager responsible for Scheduling & Calendar System Integrations, Zero Trust Security for Webex, various Webex back-end services, many Microsoft integrations including Cloud Video Interop, and facilitates cross-engineering and cross-business unit initiatives.

Michael began his career working at General Electric in various contract and employee roles over nine years becoming the leader of a team that installed, operated, and maintained GE Power Systems video conferencing, satellite, and cable television systems. He was the first to implement an internal webcasting network at GE, Microsoft NetMeeting network, and first Video over IP solution in Eastern Europe, allowing the company to reduce costs, decrease cycle times, and increase productivity.

Michael came to Cisco from the TANDBERG acquisition, where he worked in various technical roles for more than 8 years, designing solutions and architectures for many key customers. Michael started at Cisco as a Technical Marketing Engineer and then was promoted to Product Manager where he managed a team of PM’s. Michael moved to Webex in 2015 and worked on building-out core components—including what is now known today as the Webex Calendar Service.

Miya Mcclain
Director, Product Management Webex Online

Director, Product Management Webex Online, Cisco
Cisco

Miya leads the Webex.com Product Management team. She started her career as a Software Development Engineer in Test, eventually switching to Product Management. Over the last 15 years Miya has led both engineering and PM teams across Microsoft, Nordstrom and now Cisco. Prior to joining Cisco, she has worked on a variety of products including Office.com, the Microsoft retail platform and Nordstrom Mobile and Store Apps. Miya is passionate about building software products that seamlessly enhance and integrate with our everyday lives. Miya began working for startups and building websites as a freshman in high school and went on to study Computer Science at Mills College, an all-women’s college in Oakland, CA. Miya is passionate about equal education for women and people of color. She has spoken at multiple events for students of color including Women in Tech Regatta (2021), Grace Hopper (2019 , 2020), the Technology Access Foundation yearly luncheon, University of Washington WiSE Conference and Year Up’s Puget Sound Career Day. Miya lives in Seattle with her husband and four children.

Molita Sorishochamaki
Product Marketing Manager, Webex Cloud & Control Hub, Cisco

Product Marketing Manager, Webex Cloud & Control Hub
Cisco

Molita Sorisho is a Product Marketing Manager at Webex. She leads outbound marketing strategy and initiatives for Webex Cloud and Control Hub. She has great passion for creating brand awareness and driving growth via successful product positioning, messaging, and marketing campaigns.

Nikki Heyder
Growth, Marketing & Ops Lead, Vidcast, Cisco

Growth, Marketing & Ops Lead, Vidcast
Cisco

Nikki is currently the Growth, Marketing & Ops lead for Vidcast, Cisco Collaboration’s new asynchronous video messaging application. Prior to joining the Vidcast team, Nikki was the product management lead for Cisco's Webex Contact Center solution and Cisco's Contact Center AI portfolio. Nikki came to Cisco via the Voicea acquisition where she ran Product Marketing and Strategic Partnerships for their innovative AI-driven speech-to-text translation engine. Additionally, Nikki also ran Outbound Product Management at Oracle Data Cloud (formerly BlueKai). A UCLA graduate, Nikki is also an avid runner with eight half-marathon medals to her name.

Nital Patel
Systems Engineer, Cisco Experience Center, Cisco

Systems Engineer, Cisco Experience Center
Cisco

Nital Patel joined Cisco in 2004 supporting Customers and Cisco sellers at our Customer Proof of Concepts lab. Nital has worked in the Select Mid-Market Space as field Systems Engineer supporting various industry customers on their digital transformation journeys. Currently, Nital presents at our Cisco Experience Center in San Jose through demonstrations of cross architecture solutions to global Customers, Governments, and World Leaders.

Padmini Kirshnan
Product Manager, Webex Customer Experience, Cisco

Product Manager, Webex Customer Experience
Cisco

Padmini Krishnan is a Product Manager for Webex Customer Experience, with a current focus on the API and developer strategy for Webex Contact Center and supporting technologies. In this role, she is responsible for planning and development of the developer portal infrastructure, publishing APIs, and overseeing developer experience and enablement. She was previously a product manager in the Webex Devices Group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts - Amherst and an MBA from the University of Texas McCombs School of Business.

Tom Richards
Director, Product Management, Webex Devices, Cisco

Director, Product Management, Webex Devices
Cisco

Tom Richards is a Director of Product Management with 20 years experience in software, hardware, cloud and AI technologies. Currently leading a team responsible for Strategic Growth and Adoption of Collaboration Endpoints in Cisco’s Collaboration Technology Group. Joined Cisco in 2004 through the acquisition of Parc Technologies - a start-up co-founded with a research team from Imperial College, London. Parc Technologies was built on technology developed during the completion of his PhD at Imperial College in Artificial Intelligence.

Travis Isaacs
Head of Design, Webex Suite, Cisco

Head of Design, Webex Suite
Cisco

Travis Isaacs leads a global team of designers, writers, and researchers for Webex, a leading real time collaboration platform. Over the course of a career entering its third decade—he’s designed for in-house teams, agencies, consulting firms and took right turns as a co-founder and product manager at Microsoft. Outside of work. Travis lives in Seattle with his wife Kristi, two tweens Audrey and Camill, and two dogs Trudy and Penny. Outside of work he lives the Pacific Northwest Dream—a steady diet of mountains, ocean, and evergreen forests.


Le travail hybride est là pour rester, et il nécessitera un nouveau type de solution de collaboration. Ce nouveau modèle nécessitera une solution flexible, favorable et inclusive pour permettre à chacun de contribuer au succès de l'organisation. Au cours de cette session, vous découvrirez comment la suite Webex est conçue pour offrir une expérience de collaboration complète à chacun, quels que soient son style de travail, son espace de travail ou son flux de travail. Carolina Milanesi de Creative Strategies partagera son point de vue sur les tendances en matière de travail hybride, et Colin McGuire de Chipotle expliquera comment Webex leur permet d'offrir un travail hybride.

Intervenants:

Amit Barave
VP of Product Management for Webex Applications, Cisco

VP of Product Management for Webex Applications
Cisco

Amit Barave is the VP of Product Management for Webex Applications and a Communications and Collaboration industry veteran. Prior to Webex, he was instrumental in launching industry-first products in TelePresence and IP-Radio communications space and scaling them to market leadership. Amit holds an MBA from Haas School of Business, UC Berkeley and 13 US patents in the field of radio and video communications.

Carolina Milanesi
President and Principal Analyst, Creative Strategies

President and Principal Analyst
Creative Strategies

Carolina is the President and Principal Analyst at Creative Strategies, where she focuses on a broad range of consumer technologies and services, including those that profoundly impact user behavior in an enterprise context. Her passion for user engagement and user experience drove her to increasingly spend time analyzing the future of work and employee engagement, especially as it relates to collaboration and workflows. She also founded The Heart of Tech which aims to help technology providers with their corporate social responsibility efforts and their impact on society. Previously, she was Chief of Research at Kantar Worldpanel ComTech, where she drove thought leadership research and delivered strategic insights to C-level executives in the areas of product planning, product marketing, go to market and customer retention and acquisition. Prior to this, she spent 14 years at Gartner. She is a regular contributor to Forbes, Fast Company and Italian daily La Stampa. She is often quoted in the press and also appears on various news outlets.

Colin McGuire
VP, Corporate Systems, Chipotle

VP, Corporate Systems
Chipotle

Colin McGuire is the VP, Corporate Systems for Chipotle Mexican Grill. He joined Chipotle in June 2014, focused on building and maturing the teams responsible for corporate and restaurant technology. Mr. McGuire has driven the implementation of scalable and reliable technology platforms that support both customer and employee experience.

Prior to Chipotle, Mr. McGuire was responsible for global IT infrastructure, data center, and engineering functions at companies across financial services, energy and engineering, and entertainment industries. Most recently, he led the teams responsible for building the streaming and broadcast infrastructure at Starz Entertainment.

Mr. McGuire has a Bachelor of Science in Information Technology from the University of Phoenix.

Dans notre monde moderne, la communication d’entreprise continue d’évoluer rapidement et les appels sont au cœur de cette transformation. Nombreux sont les clients qui passent d’une solution sur site au cloud, qui promet une infrastructure de communication plus sécurisée, fiable et évolutive. Au cours de cette session, vous découvrirez les innovations lancées récemment par Webex pour préparer les clients à l’avenir. Nous serons rejoints par Rich Shaw, qui travaille chez notre partenaire AT&T, afin d’évoquer notre collaboration pour transformer le secteur des appels dans le cloud, et par Stanley Toh de Broadcom, qui nous expliquera comment son entreprise utilise la solution Cloud Calling de Webex pour ses besoins de communication.

Intervenants:

Lorrissa Horton
VP/GM, Webex Calling and Online, Cisco

VP/GM, Webex Calling and Online
Cisco

Lorrissa is Vice President and General Manager of the Calling and Online business for Webex. She leads a global team responsible for the strategy and the future growth of the Calling portfolio. With the recent acceleration of hybrid work, Lorrissa is laser focused on the innovation of Webex Calling to meet the growing demand of Cisco customers.

Prior to this role, Lorrissa drove the product evolution of Webex Teams. Transforming the modern work experience with a single app that keeps work moving regardless of location. Empowering people to work anyplace and anytime with best-in-class cloud calling, messaging, meetings and collaboration capabilities. An area that she knows very well given her direct experience as a working mom who leads global teams and leverages remote capabilities to be successful. Webex technology and innovation is at the core of who she is as a person and as an industry leader.

Lorrissa brings more than 16 years of experience in product management, productivity software in Microsoft Office, natural language processing, and machine learning with search and NUI experiences, hardware development for sound and video, analytics with Microsoft PowerBI, and business applications for human capital management. She is extremely passionate about innovation and has a track record of thinking outside-the-box with the development of 10 patents over her career.

Rich Shaw
VP, Voice and Collaboration Product Management, AT&T

VP, Voice and Collaboration Product Management
AT&T

Rich is responsible for all Business Voice, Collaboration and Unified Communications products that are offered in AT&T’s Business Market segments. He supports solutions in all major industries, including financial services, manufacturing, education, healthcare, retail, hospitality and government. He is responsible for creating a consistent strategy and a long-term investment plan to grow and transform the $10 Billion, voice and collaboration portfolio to support strategic and new services. Rich earned a BSBA and an MBA from Rockhurst University in Kansas City, Missouri and attended the Executive Development Program at Kellogg School of Business – Northwestern University.

Stanley Toh
Head of Enterprise End-user Services & Experience, Broadcom

Head of Enterprise End-user Services & Experienc
Broadcom

Stanley Toh is the Head of Enterprise End-user Services and Experience tower of Broadcom’s Global Technology Organization. Stanley has excellent leadership track records managing diverse global teams in successfully executing multiple M&As transformation; global IT operations & digital transformations programs; implementing leading edge & cloud technologies; and enhancing end-users experience with AI, ML & automations workflows. Stanley has strong technical, support and business processes qualifications with over 20 years hands on experience in end-user service delivery; strategic & financial planning; project management; contract negotiations; implementing Cloud First strategy and new technologies that changes the end-users experience landscape. Stanley has a proven record of successfully analyzing an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings.

Amey Parandekar
Senior Director, Webex Calling Product Management, Cisco

Senior Director, Webex Calling Product Management
Cisco

Amey leads Product Management for Webex Calling, an enterprise grade, globally available and innovative calling, and phone system. He is passionate about innovation and evolving the calling experience from hearing, to seeing, to doing. Empowering people to have a richer calling experience with Webex and leveraging cloud capabilities for the new era of hybrid work.

Prior to this role, Amey led Product and Program management for Microsoft's Azure cloud IaaS/PaaS services across different verticals segments including sovereign clouds and government verticals. He built Skype consumer and Skype for Business infrastructure, services and built Microsoft Teams calling and meetings from ground up and grew Teams adoption to hundreds of millions of users. He has extensive experience working at large companies as well as startups, building innovative products and bringing them to market.

Amey brings more than 20 years of experience in areas such as product management, design, cloud engineering in productivity software at Microsoft Office, natural language processing, machine learning with search and NUI experiences, hardware integration for audio and video and analytics. He has developed 20 patents over his career.

Amey has a B.Tech from Indian Institute of Technology, Bombay and a Masters from North Carolina State University.

Le travail hybride a le potentiel de créer des dissensions entre les employés sur site et ceux en télétravail, entre les personnes extroverties qui savent donner de la voix et les introvertis sur la réserve, et entre les personnes qui ne parlent pas la même langue. Au cours de cette session, vous découvrirez comment Webex Meetings crée un environnement de collaboration en temps réel plus inclusif, qui offre des expériences égales à chacun, quels que soient sa personnalité, ses capacités et le lieu où il se trouve. TETRA Laval vous fera part de la façon dont elle a utilisé Webex pour surmonter les obstacles linguistiques afin de maintenir une chaîne d'approvisionnement durable.

Intervenants:

Gautam Gupta
Director, Product Management, Webex Meetings, Cisco

Director, Product Management, Webex Meetings
Cisco

Gautam Gupta is Director of Product Management at Cisco and is heading the product experiences and strategy for Webex meetings and webinars. He is passionate about making this world a truly inclusive place where people can collaborate freely, without any barriers of geographical locations, language, physical abilities, or personality traits. Previously, Gautam was product leader for Cloud Connected architecture and worked closely with global Service providers to deliver the best meeting experiences. Prior to joining Cisco, Gautam was busy building products that enabled SMB companies to easily communicate over IP telephony at Covad Communications. Gautam has done his bachelors from Indian Institute of Technology (IIT), Delhi.

Bryan Morris
Product Manager, Calling, Cisco

Product Manager, Calling
Cisco

Bryan Morris is a product manager at Cisco working in the Webex app product team. Prior to working on Webex he worked in product management and technical marketing on Cisco Jabber. Bryan is also a regular speaker at Cisco events including Cisco Live in the US, Europe and Australia.

Romulo Alvarado
Project Manager, Dairy Development, Tetra Pak

Project Manager, Dairy Development
Tetra Pak

Dans le monde du travail hybride, la messagerie et la collaboration asynchrone sont plus importantes que jamais. Comme ​la frontière entre le travail et le domicile est devenue floue, les gens ​se plaignent de la fatigue des réunions, ne sont plus en contact avec leurs collègues et sont exclus des processus de prise de décision. Au cours de cette session, nous vous présenterons les outils proposés par Webex pour en faire plus avec moins de réunions, ​gérer l’équilibre entre vie privée et professionnelle, créer un sentiment d’inclusion parmi les membres de votre équipe, et ​retrouver l’un de vos atouts le plus précieux : le temps.

Intervenants:

Mags Moran
Product Lead, Webex, Cisco

Product Lead, Webex
Cisco

Mags Moran is a Product Lead for Webex. In this role she is responsible for building and bringing to market Webex messaging and asynchronous experiences for desktop and mobile applications. Mags has worked in the collaboration space for many years and previous product responsibilities include Cisco Jabber.

Manali Dongre
Senior Product Manager, Webex Teams, Cisco

Senior Product Manager, Webex Teams
Cisco

I lead the App Experiences and App Fundamentals team for the Webex app in Cisco’s Collaboration Group. I joined Cisco a year and half ago as I was passionate about working on end user experiences. My goal is to drive a compelling and inclusive user experience that will improve the collaboration and productivity of the users using the Webex app.

Sebastian Leuser
Solution Architect, Deutsche Telekom

Solution Architect
Deutsche Telekom

Sebastian Leuser is a Solution Architect. In this role he is responsible for designing Webex and videoconferencing solutions for enterprise customers. Sebastian has worked in the collaboration space for many years with international projects.

Dans le monde du travail hybride, les chefs d’entreprise devront relever le défi d’égaliser le terrain de jeu pour les participants à distance et sur site. Au cours de cette session, vous apprendrez à utiliser les sondages en direct et les questions-réponses de la plateforme Slido à partir de Webex pour donner à tous les membres de votre équipe les moyens de participer, d’où qu’ils se connectent. Que vous animiez une réunion, une formation ou une session d’intégration, Slido vous permet de donner une voix égale à chacun et de susciter une véritable implication. Le résultat ? Vous pouvez établir des liens plus forts avec votre équipe et favoriser une culture plus inclusive, essentielle au succès de chaque équipe hybride.

Intervenants:

Juraj Holub
Chief Meeting Designer, Cisco

Chief Meeting Designer
Cisco

Juraj Holub is the Chief Meeting Designer at Slido which has made over 2 million meetings more interactive. He’s worked with conferences like Web Summit or SXSW and Fortune 500 companies to transform their meetings and events. He also crossed Iceland by bicycle.

Nadia Vratna
Head of Customer Education, Slido

Head of Customer Education
Slido

Nadia Vratna is in charge of customer education at Slido. She has worked with Fortune 500 clients and helped them pivot their meetings to virtual. She has unique insights into how some of the most inspiring companies and conferences run their meetings and build their internal cultures.


L’ère du travail hybride est là pour durer et, avec elle, la flexibilité de travailler de n’importe où. Avec le luxe de pouvoir choisir, comment faire le choix de travailler depuis le bureau attractif ?  Les espaces de travail doivent plus que jamais s’efforcer d’offrir des expériences qui ne peuvent être reproduites ailleurs. Au cours de cette session, vous découvrirez la vision de Cisco sur les espaces de travail à l’ère hybride. Cette vision place la personne au cœur de tout ce que nous faisons. Nous jetterons un coup d’œil sur la conception de nos tout nouveaux bureaux à travers le monde et aborderons l’avenir du travail hybride qui exige de nouveaux partenariats entre services informatiques, ressources humaines et installations. Enfin, nous vous parlerons de la réflexion conceptuelle centrée sur l’humain derrière nos appareils, et de l’expérience utilisateur optimisée par notre technologie inclusive, immersive et intelligente.

Intervenants:

Tom Richards
Director, Product Management, Webex Devices, Cisco

Director, Product Management, Webex Devices
Cisco

Director of Product Management with 20 years experience in software, hardware, cloud and AI technologies. Currently leading a team responsible for Strategic Growth and Adoption of Collaboration Endpoints in Cisco’s Collaboration Technology Group. Joined Cisco in 2004 through the acquisition of Parc Technologies - a start-up co-founded with a research team from Imperial College, London. Parc Technologies was built on technology developed during the completion of his PhD at Imperial College in Artificial Intelligence.

Craig Durr
Senior Analyst, Wainhouse Research

Senior Analyst
Wainhouse Research

Craig Durr is a Senior Analyst at Wainhouse Research and focuses on room-based video conferencing technologies and solutions. He provides research and analysis related to market sizing and forecasts, product and service evaluations, market trends, and end-user and buyer expectations. In addition to following the technology, Craig also studies the human elements of work - organizing his findings into the workforce, the workplace, and the workflows - and charting how these variables influence technologies and business strategies. Craig brings twenty years of experience in leadership roles related to P&L management, product development, strategic planning, and business development of security, SaaS, and unified communication offerings. Craig's experience includes positions at Poly, Dell, Microsoft, and IBM. You can contact him at cdurr@wainhouse.com, on Twitter @craigdurr, or LinkedIn - https://www.linkedin.com/in/craigdurr/

Christian Bigsby
Vice President, Workplace Resources, Cisco

Vice President, Workplace Resources
Cisco

Christian leads the Real Estate and Facilities organization, known as Workplace Resources, at Cisco.

Prior to Cisco, Christian spent 25 years in Pharma, running a Worldwide Real Estate and Facilities organization from 2011 through 2017. In his three decades in the real estate industry, Christian has worked as an interior designer, a facility manager, and a real estate director. Over the past 15 years, he has helped transform the way people interact within the work environment and how they think of “the office” and “the lab.”

Christian holds a Bachelor of Science in Design from Cornell University.

Pour réussir dans le travail hybride, il y a un équilibre complexe à trouver entre l’optimisation de l’immobilier et l’offre de meilleures expériences à votre personnel. Lorsque les membres de votre équipe choisissent de venir au bureau, vous devez créer des liens humains sûrs et constructifs. Mais comment vous assurer de disposer de suffisamment de bureaux ou d’espaces de réunion ? Comment réserver une salle pour des personnes si vous ne savez pas où elles seront ? Comment continuer à faire évoluer vos espaces de travail pour répondre aux besoins changeants de votre entreprise? Au cours de cette session, vous apprendrez comment Webex associé aux solutions Cisco Smart Building peut vous aider à relier les personnes, les espaces de travail et les appareils afin d’optimiser vos investissements dans le lieu de travail, tout en améliorant le bien-être et la productivité de votre personnel. Vous découvrirez également comment Rebel utilise les technologies Webex et Cisco pour transformer l’expérience sur son lieu de travail.

Intervenants:

Prema Rao
Strategy Execution Manager, Webex Devices, Cisco

Strategy Execution Manager, Webex Devices
Cisco

As Strategy Execution Manager for the entire Webex Devices group, Prema uses her experience as Software Engineering Manager to keep the Webex Devices team an efficient, informed, focused, and well-oiled machine. She mostly works from her home, outside of Oslo, Norway, but looks forward to her in-office days and is often seen together with her bolonka dog.

Richard Bayes
Product Management Lead, Webex Devices, Cisco

Product Management Lead, Webex Devices
Cisco

Rich is the Product Management Lead for Software on Webex Room & Desk Devices, he has a wealth of expertise across spanning over a decade in this industry, his team is responsible for all experiences the Room and Desks devices expose and how they can further complement the physical workplace and user journeys. His passion is helping people connect & collaborate to achieve their greatest potential and using technology as a vehicle to progress that aim.

Peter Jetzel
CEO, Rebel

CEO
Rebel

Peter Jetzel is Chief Rebel (aka CEO) with the primary focus on facilitating and orchestrating maximum collaboration between all the members, partners and employees at Rebel. An ex-Googler gone Webex ambassador with a passion to leave no one behind in terms of education and technology. Has an ambition to working close with partners like Cisco to create virtual and hybrid meetings and conferences that give equally great or better experiences than a traditional f2f event.

Bjorn Tumyr
Founding Partner, Rebel

Founding Partner
Rebel

Bjorn Tumyr is a founding partner, and currently heading the communication and community development at Rebel Oslo. He has during Covid19, worked on the utilisation of combining new tech to create high quality streaming productions, using Cisco hardware together with broadcast quality production equipment at Macsimum Live and Rebel Studios.

Au cours des 18 derniers mois, nombreuses sont les personnes qui ont fait l’expérience du travail à distance pour la première fois. Beaucoup ont été envoyées chez elles mal préparées et mal équipées. Maintenant que nous entrons dans l’ère du travail hybride, les gens ont besoin de solutions plus durables. Le choix d’une solution de travail à distance adaptée nécessite de prendre sérieusement en compte les environnements dans lesquels vous travaillez, le type de travail que vous effectuez et la fréquence à laquelle vous travaillez dans un milieu donné.

Découvrez comment nos appareils, casques et périphériques Webex Desk peuvent transformer l’expérience de travail à distance, en éliminant les distractions, en réduisant la fatigue provoquée par la vidéo et en vous aidant à être au meilleur de vous-même à chaque interaction. Vous verrez également que seul Webex fournit aux services informatiques les outils nécessaires à la prise en charge des appareils pour le travail hybride à grande échelle.

Enfin, vous découvrirez comment Axis Capital utilise les périphériques Webex Desk pour maintenir le lien entre les personnes qui travaillent à distance.

Intervenants:

Ashley Prettyman
Product Engineering Manager, Webex Devices, Cisco

Product Engineering Manager, Webex Devices
Cisco

Ashley Prettyman is a Product Engineering Manager in the Collaboration Technology Group working on next generation devices and wearables. She is passionate about the end-to-end lifecycle of taking innovative products from ideation to prototype to launch in market. Over the last 3 years, she has held various roles within the collaboration team focusing on new product development, product launch, product marketing and customer engagements.

Prior to Cisco, Ashley worked at a multinational oil and gas company in portfolio management, new product introduction, and supply chain operations. She holds a bachelor’s degree in Industrial Distribution from Texas A&M University. In her free time, she enjoys exploring new places, cultures and cuisines with her family.

Malene Feddersen
Product Manager, Webex Devices, Cisco

Product Manager, Webex Devices
Cisco

Malene is one of Cisco's Webex Desk portfolio product manager, responsible for Desk Pro and Desk Mini. She is passionate about bringing innovative video collaboration devices to every desk and huddle room to make sure that you can work from wherever you want, whenever you want. Giving you access to those technological advancements needed in order to make collaboration intuitive and seamless.

Morten Gunnerud
Product Manager, Webex Devices, Cisco

Product Manager, Webex Devices
Cisco

Morten is the Product Manager for Webex Desk. Although being quite new to Cisco he is an experienced product manager with a background from the space industry, working with NASA on the Artemis program. He´s passionate about creating products that make a difference, with a persistent focus on creating value for end users, and for their organizations. He believes that Webex Desk products are one of the key enablers for businesses to succeed with a hybrid work model.

Bruce Cluskey
CTO, Axis Capital

CTO
Axis Capital

Bruce Cluskey is Chief Technology Officer at AXIS Capital, where he is responsible for application maintenance and support, infrastructure operations, infrastructure architecture and end user services. Bruce began his career at AXIS in 2014 as SVP of Application Development and Maintenance. Prior to AXIS, he fulfilled numerous IT roles at CNA Insurance where he spent nearly 13 years. He has worked in IT for 34 years, with nearly 20 of those in the Insurance industry. Bruce was also an officer in the Army National Guard for 10 years where he served as a Combat Engineer. Bruce has been married for 33 years to his wife Mary and they have four children.

Les tableaux blancs sont depuis longtemps un outil incontournable de brainstorming, génération d’idées et co-création. Mais comment activer un tableau blanc efficace pour l’ensemble de votre personnel hybride ? Les participants à distance et sur site doivent tous être en mesure de visualiser le même document et de travailler sur la même version de celui-ci. Ils doivent être capables de travailler ensemble en même temps ou de faire un travail indépendant et ciblé. Enfin, ils doivent pouvoir choisir l’appareil adapté à la situation : un ordinateur portable, un appareil mobile ou un tableau blanc numérique dédié.

Participez à cette session pour voir comment Webex réinvente les solutions logicielles et crée de nouveaux appareils innovants qui assurent une collaboration simple et efficace, et offrent des expériences de tableau blanc numérique aux équipes hybrides.

Découvrez également les solutions créatives proposées par Phillips 66, qui a utilisé la technologie Webex pour transformer son environnement de travail, mais aussi pour résoudre des problèmes complexes.

Intervenants:

Jon Fanebust
Director of Product Management, Webex Devices, Cisco

Director of Product Management, Webex Devices
Cisco

Jon Fanebust is the Director of Product Management for Webex new whiteboarding solution. He is an experienced leader in developing visual communication tools that are easy to use and allows people to have great experiences together across distance.

Agustin Vargas
Product Manager, Webex Board Pro, Cisco

Product Manager, Webex Board Pro
Cisco

Agustin is the Product Manager for Cisco Webex Board. Based in Norway he helps conciliate global market demands with product development through design thinking, customer experience and marketing. Prior to Cisco, Agustin established and managed a multidisciplinary R&D and Product Innovation Centre in Shanghai for Stokke Norway. Where he focused on the project and product development management of cross functional teams. He holds a MSc in Product Development from Chalmers and an Engineering degree in Mechatronics from ITESM.

Ethan Ashford
Analyst, Unified Communications, Phillips 66

Analyst, Unified Communications
Phillips 66

Ethan Ashford is the Oklahoma Meeting Technologies Lead for Phillips 66's Unified Communications department. In his role, Ethan oversees conference room design, internal and external broadcasting, and user training. Ethan began his career as an audio/video integrator for Whitlock AV (now merged with AVI-SPL). After nearly 10 years in the field, Ethan made the jump to the corporate world and now trains others to use the equipment he once installed.

Rassembler les équipes, les clients et les partenaires pour communiquer, collaborer et résoudre les problèmes est au cœur du travail de chacun. Mais dans la nouvelle ère du travail hybride, lorsque de nombreuses personnes travailleront à distance et que vous devrez participer avec des solutions provenant d’autres fournisseurs, des problèmes supplémentaires risquent de se produire. Les défis liés à l’interopérabilité rendent difficile la création de liens et font obstacle à un travail d’équipe efficace.

Que vous utilisiez un espace de travail à domicile ou sur site, les solutions Cisco vous permettent de vous connecter sans effort et de profiter de la meilleure expérience de collaboration possible, qu’elle soit basée sur Webex ou sur des plateformes tierces. Participez à cette session pour découvrir les dernières innovations en matière d’appels et de réunions, qui rationalisent le travail hybride pour chaque participant et simplifient l’administration informatique.

Intervenants:

Espen Loberg
Product Manager Lead, Webex Devices, Cisco

Product Manager Lead, Webex Devices
Cisco

Espen leads Product Management for Webex Video Devices. He has been at Cisco since the acquisition of TANDBERG in 2010 and has managed Cisco´s Video Conferencing and Telepresence business through several market transitions. When Espen isn’t passionately discussing the future of work, he enjoys spending time in the outdoors with family and friends. He holds a M. Sc. from the Norwegian University of Science and Technology and lives and works in Oslo.

John Reeder
Senior Director Product Management, Webex Devices, Cisco

Senior Director Product Management, Webex Devices
Cisco

John Reeder, Senior Director Product Management at Cisco Systems, Devices Technology Group, is responsible for driving Audio and Video Phones, Wireless and Room phones and our Headsets and peripheral portfolio. With nearly 25 year’s experience in data networking and unified communications, his knowledge extends across Calling platforms, IP endpoints and various mobility solutions, strategies, and products. Prior to his current position John was responsible for Mobile clients, partnerships and Innovation projects that currently reside in many products across Cisco. John's extensive global experience in designing, implementing, and optimizing unified communications and data networking has helped him better understand the Cloud and business transitions customers face today.

Ira Weinstein
Founder and Managing Partner, Recon Research

Founder and Managing Partner
Recon Research

Ira M. Weinstein is the founder and managing partner at Recon Research, an independent research, advisory, and consulting firm focused on enterprise communications.

Ira is an expert on communication solutions, audio-visual systems, and unified communications (UC) products and services. During his 25+ years in the industry, Ira has authored hundreds of articles and reports on the companies, products, services, trends, and happenings in these markets. Ira is also a frequent speaker at industry events and conferences, sales kickoffs, and other forums.

In addition, Ira spends about one-third of his time supporting global enterprise clients.

Ira is based in Recon Research's South Florida, USA office and can be reached at iweinstein@reconres.com."


Au moment où nous envisageons le retour aux événements en présentiel, l’incertitude peut rendre difficile la planification et l’optimisation des expériences en personne et en mode virtuel. Au cours de cette session, vous verrez en quoi le monde des événements a changé et comment être sûr que votre entreprise est prête pour l’avenir. Nous serons rejoints par Arianna Black de Women in Product et écouterons les enseignements et stratégies nécessaires pour créer avec succès des événements hybrides de tous types et de toutes tailles avec une vraie gestion de bout en bout. Et cela pour de simples webinaires comme des événements plus complexes comportant de nombreuses sessions.

Intervenants:

Leonard Chung
Senior Director, Webex, Cisco

Senior Director, Webex
Cisco

Leonard Chung is a Senior Director at Cisco Webex. A seasoned technology leader in Collaboration, Cloud, and Enterprise, Leonard has great passion for creating and delivering market changing products. He has a unique background in building early-stage products across both startups and within established companies. Along with founding Syncplicity (acq. by EMC), his other notable products include Windows PowerShell and SETI@home.

Arianna Black
Event Producer, Women In Product

Event Producer
Women In Product

Arianna is an experience-obsessed event producer, passionate about building experiential gatherings onscreen and off. Currently, as a part of a small but mighty team @ Women In Product (www.womenpm.org) she has the honor of serving a community (30K+ members!) where women in product are inspired, connected, and celebrated.

Aaron Oden
Leader, Technical Marketing Engineering, Cisco

Leader, Technical Marketing Engineering
Cisco

Aaron is a Technical Marketing Engineer with Cisco Collaboration and has over 15 years of experience in the Collaboration portfolio, specializing in its video devices and Webex product suite. Driven by the belief that positive attitudes lead to positive outcomes, he takes pride in providing the best in-person and virtual collaboration tools possible. Aaron is an accomplished public speaker with a talent for communicating across multiple professional groups, including C-level executives, sales professionals, and development engineers. In addition to his role at Cisco, Aaron also enjoys urban exploration, sci-fi/fantasy novels, food tourism, and expressing creativity through culinary creations. Aaron holds a Bachelor of Science in Computer Engineering from the University of Florida with minors in Business, Sales Engineering, and Mathematics.

Donnez à vos responsables dans les domaines du marketing, de la vente et de la formation les outils dont ils ont besoin pour organiser des événements en présentiel, en virtuel ou en mode hybride qui marqueront les esprits. Au cours de cette session, vous entendrez la National Speakers Association et découvrirez toutes les fonctionnalités qui permettent aux utilisateurs de bénéficier d’une plateforme événementielle à leur marque et entièrement personnalisable, prenant en charge les formats multi-sessions, l’inscription et la billetterie, la mise en réseau des participants et bien plus encore.

Intervenants:

Yarkin Sakucoglu
CEO of Socio, Cisco

CEO of Socio
Cisco

Yarkin Sakucoglu, CEO of the event management leader Socio, is on a mission to help organizations power virtual, hybrid, and in-person event success. The Forbes 30 Under 30 CEO started what is now Socio in 2016. Under Yarkin’s leadership, the company has evolved into one of the most forward-thinking end-to-end event management solutions. In July 2021, Cisco (NASDAQ: CSCO) acquired Socio to power the future of hybrid events. Cisco and Socio together will further their shared vision of transforming the event industry by creating the world’s first completely end-to-end hybrid event and meeting technology suite.

Ian McGuigan
Leader, Product Management, Socio

Leader, Product Management
Socio

Ian McGuigan’s career started in financial technology, and he joined Socio as its first Product Manager in January of 2020. When the pandemic began soon after, he helped lead the then event mobile app company through a successful pivot to support virtual events, adding four products to Socio’s suite and launching over X features to date. When he’s not leading the Product team, he enjoys golfing and hiking, and completed the grueling 24-hour trail relay, Ragnar, in Kentucky with his wife Faith and Socio teammates in May of 2021.

Rhette Baughman
Chief Marketing Officer, National Speakers Assoc.

Chief Marketing Officer
National Speakers Assoc.

Rhette Baughman is passionate about helping mission-based companies create sustainability through revenue growth and creative marketing. As Chief Marketing Officer, he currently oversees revenue growth and sustainability planning for the National Speakers Association (NSA) through his leadership in the marketing, communications and sales departments as well as his role on the leadership team. Rhette lives with his partner and rescue dogs in Los Angeles. When not working from his hip-warehouse-style co-working office, Rhette can be found volunteering with nonprofit organizations he's passionate about (animal rescues & homelessness), exploring hiking trails, paddle boarding in the marina, reading on the beach, and sipping wine with friends at California wineries.

Développez vos relations et stimulez les échanges avec vos clients et partenaires par le biais d’événements virtuels à fort impact. Vous apprendrez ici à quel point il est facile de créer des expériences associées à votre marque et hautement personnalisables, qui tirent profit de l’interactivité pour donner aux participants l’impression qu’ils font partie de l’événement. Nous entendrons Chipotle et discuterons de l’optimisation des événements destinés à de larges publics à l’aide de nouveaux concepts de partage de contenus et de vidéos qui donnent aux animateurs le sentiment d’être des pros, sans oublier les conseils permettant aux à ces derniers, comme aux organisateurs, de réaliser des événements attractifs avec une exécution sans faille.

Intervenants:

Rai Johnson
Product Manager, Webex Meetings, Cisco

Product Manager, Webex Meetings
Cisco

Rai Johnson is Product Manager for Webex Meetings, focusing on driving exciting, intuitive in-meeting experiences on desktop app and web app.

Colin McGuire
VP, Corporate Systems, Chipotle

VP, Corporate Systems
Chipotle

Colin McGuire is the VP, Corporate Systems for Chipotle Mexican Grill. He joined Chipotle in June 2014, focused on building and maturing the teams responsible for corporate and restaurant technology. Mr. McGuire has driven the implementation of scalable and reliable technology platforms that support both customer and employee experience.

Prior to Chipotle, Mr. McGuire was responsible for global IT infrastructure, data center, and engineering functions at companies across financial services, energy and engineering, and entertainment industries. Most recently, he led the teams responsible for building the streaming and broadcast infrastructure at Starz Entertainment.

Mr. McGuire has a Bachelor of Science in Information Technology from the University of Phoenix.

Christina Torok
Product Marketing Manager Webex Events, Cisco

Product Marketing Manager Webex Events
Cisco

Christina has been helping customers successfully adopt technology within their businesses for more than 15 years. In her current role at Webex, she is a Product Marketing Manager for Webex and Socio event solutions.

Les événements sont un élément essentiel de la stratégie marketing de chaque entreprise. Ils développent la notoriété de votre marque et de vos produits, fidélisent les clients et contribuent à inscrire vos produits et services dans le cœur et l’esprit des futurs acheteurs. Une stratégie événementielle réussie suppose d’optimiser et de mesurer le retour sur investissement de tous les événements, qu’ils soient virtuels ou en personne, et cela va des webinaires aux lancements de produits et aux grands colloques. Au cours de cette session, Ian Houghton, cofondateur de MAD//Fest, nous apprendra comment il a transformé une conférence en présentiel au Royaume-Uni en un événement hybride qui a accueilli plus de 23 000 participants issus de plus de 50 pays différents. Nous discuterons également de la manière d’accroître les inscriptions et la participation, de créer de la valeur pour les sponsors et les exposants, et de favoriser l’engagement continu des participants avant, pendant et après les événements.

Intervenants:

Kara Gladish
Manager, Customer Experience, Socio

Manager, Customer Experience
Socio

Kara Gladish began her career in voice of customer marketing at the interactive marketing software company ExactTarget. Later, she worked from home before it was cool, via her own digital marketing consulting and web design firm. Since joining Socio in 2019 as its first Customer Success Manager, she has worked with hundreds of customers on thousands of in-person, virtual, and hybrid events. As the Manager of Customer Experience, she gets to geek out about her passion for Socio's customers and products even more. Kara and her husband's COVID project was leveling up their ping pong game, and she loves cooking and traveling.

Andrew Pearson
Chief Marketing Officer, Socio

Chief Marketing Officer
Socio

Andrew Pearson is a seasoned technology marketing leader, investor & entrepreneur, with 20 years experience with & passion for events! Andrew is Socio's Chief Marketing Officer, and has served as CMO or head-of-marketing for six other software companies over his career. Andrew has an MBA from UNC Kenan-Flagler Business School, with a focus on entrepreneurship & marketing. Andrew has been an event organizer, sponsor, host, exhibitor or speaker at over 1000 live and virtual events. Some of his favorites are SxSW (South by Southwest), Hubspot Inbound, and partner dancing events, where he practices his favorite hobby! When he's not going to events, you might find him taking care of the over 100 plants in his home.

Ian Houghton
Co-founder, MAD//Fest

Co-founder
MAD//Fest

Ian cut his teeth at UK publishing giant Haymarket and held a variety of senior roles at the likes of Informa, Reed, emap, and his consultancy IBH. In 2018, he and his good friend Dan Brain decided to shake up marketing and advertising events with a new concept - MAD//Fest. The festival uses technology, content, and a fun, pub-style experience to entertain audiences, connect buyers and suppliers, and bring the global marketing community together. Ian has led the commercial development of MAD//Fest from noisy upstart to the UK’s largest and most distinctive marketing event. When he's not selling out sponsorship inventory, you’ll probably find him strumming an electric guitar, cooking up a storm, or enjoying a pint.

Dan Brain
Co-founder, MAD//Fest

Co-founder
MAD//Fest

Having spent most of his career working for large event organizers such as emap, dmg and Comexposium, Dan co-founded MAD//Fest (Marketing, Advertising + Disruption Festival) with Ian Houghton in 2018. Each show has been sold out since its first year, and MAD//Fest was the first industry event to take place in a hybrid format since the pandemic, with 4,000 in-person plus 4,000 virtual attendees in 2021. MAD//Fest has won multiple industry awards and has been recognized for “off-the-scale creativity and innovation”. A true all-rounder, Dan is responsible for the MAD//Fest proposition, business strategy, content, marketing, and innovation. In his spare time, he likes getting up really early and going surfing, swimming, or fishing.

Au cours des 16 derniers mois, les sociétés ont dû repenser la manière dont elles créent et entretiennent des relations avec leurs clients, encouragent l’implication de leurs employés et maintiennent la compétitivité de leur entreprise. Participez à ce débat pour entendre les expertes de l’expérience événementielle, Amy Freeman, formatrice en vente à l‘échelle nationale chez Hewlett-Packard, et Karen Spinelli, directrice marketing chez AmSpa, qui parleront des enseignements qu’elles ont tirés de l’organisation d’événements hybrides ayant un impact sur l’engagement des participants.

Intervenants:

Kara Gladish
Manager, Customer Experience, Socio

Manager, Customer Experience
Socio

Kara Gladish began her career in voice of customer marketing at the interactive marketing software company ExactTarget. Later, she worked from home before it was cool, via her own digital marketing consulting and web design firm. Since joining Socio in 2019 as its first Customer Success Manager, she has worked with hundreds of customers on thousands of in-person, virtual, and hybrid events. As the Manager of Customer Experience, she gets to geek out about her passion for Socio's customers and products even more. Kara and her husband's COVID project was leveling up their ping pong game, and she loves cooking and traveling.

Amy Freeman
National Sales Trainer, HP

National Sales Trainer
HP

Amy Freeman has represented HP for over 16 years in sales, training, and presently production. As Production Lead for the HP Consumer Market Sales program at 2020 Companies, she steers a team in the creation and delivery of training content to HP sales representatives and retail partners across the U.S. via program-wide broadcasts and partner meetings, 500+ monthly training webinars for retail sales associates, and deployment of training courses and sales tools on various learning platforms. In her free time, Amy can be found teaching her toddler son all about the wonderous world we live in and tackling DIY projects from printing crafts to refinishing furniture.

Mary Richter
Events Director, AmSpa

Events Director
AmSpa

Mary is the Events Director for The American Med Spa Association. She manages multiple smaller regional meetings and the Medical Spa Show (a national tradeshow) for the medical spa market. She has previously worked as an Event Specialist for the American Osteopathic Association and a Show Manager for Allured Business Media. She earned her certified meeting professional designation from the Events Industry Council. She has volunteered on the MPI Chicago Area Chapter Holiday Party committee and TEDx Naperville program, has served on the MPI Association Planners Advisory Board and is a self-proclaimed Francophile.

Zeus Kerravala
Founder and Principal Analyst, ZK Research

Founder and Principal Analyst
ZK Research

Zeus Kerravala is the Founder and Principal Analyst with ZK Research. He spent 10 years at Yankee Group and prior to that held a number of corporate IT leadership positions. Kerravala is considered one of the top 10 analysts in the world by Apollo Research, which evaluated almost 4000 analysts. He is a regular contributor to ZDNet, E-week, Forbes, CIO, CSO, SiliconAngle and other publications.


Today’s hybrid work environment requires a collaboration solution that is inclusive, secure, and flexible, with tools that make it easy to manage a widespread workforce. Users need to be empowered to communicate when, where and how they want, using their favorite apps. IT staff need easy access to information and troubleshooting. And organizations need to know that they're protected from security threats. The Webex platform is designed to deliver a seamless end-user experience while saving time and resources for IT administrators and adhering to the strictest security, compliance and data sovereignty standards. Learn about the power of the Webex platform and how our industry-leading technology, AI-enabled experiences and extensibility are transforming hybrid work.

Intervenants:

Anurag Dhingra
CTO, Collaboration, Cisco

CTO, Collaboration
Cisco

Anurag Dhingra is Chief Technology Officer for Cisco Webex. In this role, he sets technology vision and strategy for Webex portfolio including Meetings, Calling, Video Devices, Team Collaboration and Contact Center products. Additionally, he is responsible for Collaboration AI, Developer Platform and App Integrations for Webex. Previously, as Vice President and Head of Engineering for Webex Meetings, Anurag was responsible for delivering applications and services to power online meetings for millions of users worldwide. During his 20+ year career in the communications industry, Anurag has held various engineering leadership positions and built market leading VoIP, video and collaboration products. Passionate about Inclusion and Diversity, Anurag is Executive Sponsor for Cisco's Responsible AI initiative and serves on Cisco's Human Rights Advisory Council. When he’s not obsessing about building great products, Anurag likes to explore the Bay Area biking & hiking trails with his family.

Niraj Gopal
Head of Product Management, Webex Teams, Cisco

Head of Product Management, Webex Teams
Cisco

Niraj is the Head of Product Management for Webex platform that powers meetings, messaging, calling, contact center and devices. He and his team are focused on creating the most secure, private and compliant collaboration solution that is easy to manage and enables IT administrators to do more with less. At Webex, Niraj envisioned and implemented the 360-degree approach to security resulting in a best of breed ranking from the National Security Agency. He has 20+ years of experience in enterprise software product management at leading technology companies, holds 7 patents. Niraj holds an MBA in Entrepreneurship from Santa Clara University and a Bachelor of Engineering in Computer Science from Punjab Engineer College, Chandigarh.

Maribel Lopez
Founder of Data For Betterment and Lopez Research

Founder of Data For Betterment and Lopez Research
Lopez Research

Maribel is the founder of Lopez Research, a market research and strategy consulting firm. Currently her firm researches Artificial Intelligence, mobile, IoT and enterprise digital transformation. Her clients range from start-ups to global firms, including 10 of the Fortune 30. Maribel is also the author of the John Wiley and Sons book ""Right-time Experiences"" a contributor to Forbes and host of the podcast Reimagine Hybrid Work. She's also the -founder of the Data For Betterment Foundation, a non-profit that helps individuals and businesses understand how to prepare for new roles as companies embrace new future of work technologies. Prior to founding Lopez Research, Maribel gained her expertise by working at Motorola, International Data Corp., Shiva Corporation and Forrester Research. Follow her on Twitter @MaribelLopez LinkedIn and on Forbes.

Les modèles de travail hybrides les plus efficaces utilisent les toutes dernières technologies d’intelligence artificielle pour permettre aux employés de travailler de n’importe où sur la planète. Grâce aux expériences Webex intégrant l’intelligence artificielle, les entreprises peuvent offrir un milieu de travail inclusif à tous, en maintenant un environnement d’équipe sain et en défendant leur culture. Au cours de cette session, vous apprendrez comment Webex favorise la compréhension et le lien entre les employés, tout en garantissant l’efficacité et la productivité de l’environnement de travail. Découvrez comment des fonctionnalités telles que la suppression du bruit, la traduction et la transcription peuvent offrir une expérience inclusive aux employés et faciliter la transition vers le travail hybride. Rejoignez-nous pour en savoir plus sur Webex et les dernières innovations en matière d’intelligence artificielle.

Intervenants:

Chris Rowen
VP of Engineering, Webex Collaboration AI, Cisco

VP of Engineering, Webex Collaboration AI
Cisco

Chris is a Silicon Valley entrepreneur and technologist known for his work developing RISC microprocessors, domain-specific architectures and deep learning-based software. As Vice President of Engineering for Webex Collaboration AI, Chris leads an engineering and product team focused on building smarter speech, video and relationship intelligence experiences. Before joining Cisco, Chris was the cofounder and CEO of speech science company BabbleLabs acquired by Cisco in 2020. Before that, he was founder and CEO of the processor company, Tensilica, until was sold to Cadence in 2013. Chris holds more than 40 patents, an MSEE and PhD in electrical engineering from Stanford and a BA in physics from Harvard. He is an IEEE Fellow.

Les services informatiques d’aujourd’hui sont confrontés à d’énormes défis, avec des effectifs de plus en plus dispersés et la prolifération soudaine et massive d’outils de collaboration. La gestion d’un plus grand nombre d’employés et de leurs nombreux outils peut constituer une lourde tâche pour la plupart de ces services, l’utilisation de tableaux de bord tiers compliquant encore davantage la situation. Control Hub permet de relever ce défi avec un coût total de possession inférieur en fournissant une seule console d’administration pour gérer et favoriser l’adoption de tous les services Webex, y compris les réunions, la messagerie, les appels et les appareils. Rejoignez-nous pour voir comment Control Hub fournit des informations sur les problèmes d’utilisation et de performances liés à toutes ces formes de communication, et découvrir de nouveaux outils et fonctionnalités d’administration qui garantissent une expérience améliorée à chaque utilisateur où qu’il soit.

Intervenants:

Molita Sorishochamaki
Product Marketing Manager, Cisco

Product Marketing Manager
Cisco

Molita Sorisho is a Product Marketing Manager at Webex. She leads outbound marketing strategy and initiatives for Webex Cloud and Control Hub. She has great passion for creating brand awareness and driving growth via successful product positioning, messaging, and marketing campaigns.

Robb Boyd
Webex Host, Cisco

Webex Host
Cisco

Robb Boyd is the CEO of ExplaiNerds, a media and education company centered in the network technology space, raising the standard for multimedia-based stories that drive results. Robb spent over 13 years growing and developing Cisco's TechWiseTV, writing, hosting, and producing weekly demo-rich episodes, live events, and animation. This series expanded to over 18 countries, receiving over 26 industry awards and two Emmy nominations.

Robert Mayoh
Unified Communications Specialist, AON

Unified Communications Specialist
AON

Robert Mayoh is a Unified Communications Specialist for Aon that is responsible for implementation and managing the colleague experience. During his 5 years at Aon, one of the crowning achievements was the implementation of Webex Meetings and Webex Teams at Aon. Their implementation was so successful, they won the Transformational Workplace Award from Cisco in 2020. Robert holds a Bachelor’s of Science in Network Engineering and Security from DePaul University.

Skip Burchett
Director of Information Technology, Montgomery County

Director of Information Technology
Montgomery County

Skip Burchett currently serves as the Director of Information Technology for Montgomery County Government, TN and is responsible for teams of engineers, programmers, and technicians working diligently to support the 1,200+ users throughout county government. He began his career working for a local IT consulting firm gaining experience in an array of software and technologies, while also learning to provide exceptional customer service. Skip moved to Montgomery County Government in 2013 as a Network Administrator where he further refined his knowledge in video and VOIP technologies. His passion for customer service and experience in the field allow him to serve his community by serving the great employees of county government.

Pour réussir, les entreprises ont besoin d’une solution de collaboration dotée d’une architecture conçue pour relever les défis du travail hybride. De leur côté, les utilisateurs doivent pouvoir communiquer de manière transparente et sécurisée avec les personnes à l’intérieur et à l’extérieur de leur entreprise. Et ils doivent pouvoir utiliser une large gamme d’appareils dans une diversité de lieux et dans des conditions de réseau variées. Au cours de cette session, vous découvrirez comment Webex facilite la collaboration interorganisations, assure l’interopérabilité des systèmes de salles de réunion et offre des expériences de réunion de haute qualité grâce à notre cloud optimisé pour le multimédia, tout en maintenant les normes de sécurité et de conformité les plus strictes. Rejoignez-nous pour savoir comment Webex maintient la productivité de vos utilisateurs et de vos équipes, et assure la sécurité de votre entreprise grâce aux avantages de son architecture.

Intervenants:

Anurag Dhingra
CTO, Collaboration, Cisco

CTO, Collaboration
Cisco

Anurag Dhingra is Chief Technology Officer for Cisco Webex. In this role, he sets technology vision and strategy for Webex portfolio including Meetings, Calling, Video Devices, Team Collaboration and Contact Center products. Additionally, he is responsible for Collaboration AI, Developer Platform and App Integrations for Webex. Previously, as Vice President and Head of Engineering for Webex Meetings, Anurag was responsible for delivering applications and services to power online meetings for millions of users worldwide. During his 20+ year career in the communications industry, Anurag has held various engineering leadership positions and built market leading VoIP, video and collaboration products. Passionate about Inclusion and Diversity, Anurag is Executive Sponsor for Cisco's Responsible AI initiative and serves on Cisco's Human Rights Advisory Council. When he’s not obsessing about building great products, Anurag likes to explore the Bay Area biking & hiking trails with his family.

John Restrick
Chief Technology Officer, Webex Devices, Cisco

Chief Technology Officer, Webex Devices
Cisco

John Restrick has been architecting video and collaboration technologies for over 20 years. As CTO for Webex Devices, his focus is on collaboration experiences that improve teamwork. He is responsible for the collaboration devices portfolio and their integration with cloud software such as Cisco WebEx and third-party solutions. His goal is a unified collaboration architecture inside and outside of the meeting room. Restrick joined Cisco in 2001 to lead development of video within the Unified Communications solution. He then led architecture for the Unified Communications Manager. Restrick was a director of engineering at video networking company FVC.COM prior to joining Cisco. He holds several patents in the areas of communication protocols and quality of service.

Shawn Ivester
Unified Communications Engineer, CLAYCO

Unified Communications Engineer
CLAYCO

Shawn Ivester is a Unified Communications Engineer at Clayco. Largely responsible for the organization’s collaboration services, he works hand in hand with the business to ensure team members can take advantage of technology to communicate, share information, and quickly initiate virtual or in person meetings without friction. From executive boardrooms to construction jobsites, Shawn looks to drive the “One Button to Push” concept into every workflow, removing barriers between and within ourselves and our customers. Shawn began his career at Clayco in 2014 supporting the end user compute space before moving into managing the UC environment. When he’s not at work, Shawn spends time with his 5 month old daughter and lovely wife Abhilasha.

Dans le monde du travail hybride, une sécurité renforcée est indispensable. Mais comment pouvez-vous être sûr que les données et la propriété intellectuelle de votre entreprise sont protégées lors des réunions, des échanges de messages et du partage de contenus ? Au cours de cette session, nous allons étudier l’état de la sécurité dans le cadre de la collaboration, et ce que font les plus grandes marques pour assurer que leurs déploiements avec Webex restent protégés, confidentiels et en conformité. Avec Webex, la sécurité est intégrée et non rajoutée. Nous discuterons avec un analyste du secteur de ce qu’il faut savoir sur la souveraineté des données, le cloud national et les dernières tendances en matière de sécurité. Nous verrons également comment les partenaires Webex et les clients relèvent les défis de la sécurité dans la collaboration sans crouler sous les dépenses. Cette session vous permettra de vous assurer que vos utilisateurs, appareils et contenu sont protégés de bout en bout.

Intervenants:

Robb Boyd
Webex Host, Cisco

Webex Host
Cisco

Robb Boyd is the CEO of ExplaiNerds, a media and education company centered in the network technology space, raising the standard for multimedia-based stories that drive results. Robb spent over 13 years growing and developing Cisco's TechWiseTV, writing, hosting, and producing weekly demo-rich episodes, live events, and animation. This series expanded to over 18 countries, receiving over 26 industry awards and two Emmy nominations.

Jim Lundy
Founder, CEO, and Lead Analyst, Aragon Research, Inc.

Founder, CEO, and Lead Analyst
Aragon Research, Inc.

Jim Lundy is the founder and CEO of Aragon Research. Jim also serves as the lead analyst for collaboration, content management, content analytics, digital workplace, learning and sales engagement. Jim has over 30 years of technology and management experience as a vendor, user, and analyst. Jim spent 12 years at Gartner, where he formed and led the collaboration and social software research team and also served as lead analyst for enterprise content management (ECM) and corporate learning. Jim has extensive experience in product strategy, development, and go-to-market plans. Prior to founding Aragon Research, Jim was the VP/general manager of the collaboration business unit at Saba Software. Jim also spent 15 years at Xerox in a variety of software and hardware sales and marketing positions. Jim has a B.S. in finance from Penn State University.

Brad Arkin
SVP, Chief Security & Trust Officer, Cisco

SVP, Chief Security & Trust Officer
Cisco

Brad Arkin leads Cisco’s Security and Trust Organization, whose core mission is to ensure Cisco meets its security and privacy obligations to our customers, regulators, employees, and stakeholders. Before joining Cisco, Arkin was Chief Security Officer at Adobe and has held management positions at @Stake and Cigital. He is a respected industry thought leader and serves on the Forbes Technology Council and RSA Executive Security Action Forum. Arkin holds a Bachelor of Science in Computer Science and Mathematics from the College of William and Mary, a Master of Science in Computer Science from George Washington University, and a Master of Business Administration from Columbia University and London Business School.

Nicolas Coudret
Senior Product Director, Managed Collaboration and Communications, NTT

Senior Product Director
Managed Collaboration and Communications, NTT

Nicolas Coudret is Senior Product Director, Managed Collaboration and Communications for NTT. He oversees Product Management for Cisco's full suite of Cloud Collaboration and managed services solutions, including Webex and UCM Cloud. An industry veteran, Nicolas has been in the collaboration business for the last 25 years. A pioneer in video and e-learning over IP with CU-SeeMe and ClassPoint, Nicolas joined InterCall where he held several positions in Sales Operations and Product. As a part of NTT Cloud Communications since July 2015, he came to modernize the Cisco offer. He has supervised the full release of a cloud voice and managed services offer for the Webex Suite. Based in South of France, his main hobby is sailing in the Mediterranean Sea. Nicolas holds a master's degree in Video Broadcasting and Distance Learning systems from Paris University.

Aujourd'hui plus que jamais, l'intelligence émotionnelle et la connaissance des attentes – les vôtres et celles des autres – sont essentielles sur le lieu de travail. De l’établissement et du maintien de relations productives jusqu’à l'adaptation au changement constant en passant par la gestion du stress et des conflits, le travail hybride nécessite de nouvelles façons d'être, de partager et de créer. Avec le personnel réparti partout dans le monde et quadrigénérationnel d'aujourd'hui, il est essentiel de savoir comment communiquer, tisser des liens et inspirer efficacement les autres par le biais d'interactions en personne et virtuelles. La maîtrise de l'élément humain dans le travail réalisé ensemble permet tout, en reliant les gens, les personnalités et les compétences afin de promouvoir le bien-être et le bonheur de tous.

Daniel Goleman et Gretchen Rubin, auteurs de best-sellers, discutent avec Kris Rangarajan de chez Webex, des objectifs, de la résilience et de la création de liens durables avec les autres dans le monde du travail hybride.

Kris Rangarajan
Leading Industry Research and Thought Leadership, Webex

Leading Industry Research and Thought Leadership, Webex
Cisco

Kris has been a storyteller for over 10 years helping build and shape digital content for Fortune 200 and start up brands within tech. She does it with a unique flair for shaping narratives that are special, timely, unexpected, entertaining, and entirely human. Kris currently leads industry research and thought leadership for Webex at Cisco.

Daniel Goleman
Author, Emotional Intelligence and Psychologist

Author, Emotional Intelligence and Psychologist

Gretchen Rubin

title
Company


L’innovation n’est pas un terme couramment utilisé pour décrire une pandémie, pourtant en 2020 - 2021, l’ingéniosité humaine a dominé, entraînant des révolutions dans les domaines de la communication, de l’éducation, de l’exploration spatiale, du confort (la nouvelle tendance), sans parler de la création d’un vaccin anti-COVID-19 en moins d’un an. Une étincelle d'idée, un esprit d'entreprise et « l’intrapreuneriat » reliés par une diversité de points forts, une collaboration et de la ténacité nous ont permis, à tous, de traverser une période intense et difficile.

À l’occasion de WebexOne, la fondatrice et DG de Spanx, Sara Blakely, évoque, en compagnie de Jeetu Patel de chez Cisco, son parcours pour transformer 5 000 dollars d’investissements personnels en une entreprise mondiale de un milliard de dollars, nourrie par un désir insatiable d'améliorer la façon dont les femmes se sentent dans leurs vêtements. Ils aborderont des thèmes comme la créativité, l’intrépidité, l’échec, l’équilibre entre vie professionnelle et vie privée, et l’humour nécessaire pour réaliser une telle trajectoire. Enfin, ils évoqueront la façon de diriger pendant une pandémie en s'appuyant sur la technologie, la culture et l'empathie.


Intervenants:

Jeetu Patel
Vice-président senior/directeur général, Cisco Collaboration

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth. He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Sara Blakely
Fondatrice et DG, Spanx

Founder & CEO
Spanx

Sara Blakely is the founder and CEO of SPANX. She revolutionized the undergarment industry with just $5,000 and a “lucky” red backpack and turned it into a global brand known for inventing smarter, more comfortable solutions. Sara was named one of TIME Magazine’s 100 Most Influential People in the world and was featured on the cover of Forbes Magazine as the youngest self-made female billionaire. She’s also a Guinness World Record holder for having the world’s highest tea party on top of a hot air balloon… but on Instagram, you may know her as the “Pancake Queen” – making pancakes in crazy shapes and sizes for her four children. Blakely has invested millions of dollars to elevate women and in 2013, she signed the Giving Pledge, promising to donate half her wealth to philanthropy. To this day, SPANX has never taken any outside investments.


Dans un monde numérique, chaque interaction avec un client peut créer un adepte inconditionnel de vos produits et services ou un mécontent. Bien que les entreprises n'aient pas l'intention d’offrir de mauvaises expériences client, elles manquent souvent de la technologie nécessaire pour relier les différentes façons dont un client peut interagir avec elles au-delà du centre de contacts traditionnel. Savez-vous réellement si vous créez des expériences exceptionnelles, remarquables ? Venez écouter Jeetu Patel et son équipe de direction pour découvrir comment Webex offre une solution d'expérience client de bout en bout, entièrement programmable, pour vous aider à répondre à cette question.

Principaux points à retenir:

  • Créer une recette unique qui fait évoluer votre entreprise pour lui permettre d’affronter l‘avenir et de faire face aux besoins toujours changeants des clients
  • Apprendre à construire un parcours client entièrement relié de A à Z, à la fois omnicanal, contextualisé et intelligent.
  • Découvrir comment des entreprises de premier plan comme T-Mobile, Broadcom et Rogers Communications transforment la conception de leurs solutions d'expérience client avec Webex.

En outre, nous accueillerons Nicole Stott, astronaute chevronnée de la NASA, auteur et artiste, et le Dr Sian Proctor, qui est récemment entrée dans l'histoire en devenant la première femme noire à piloter un vaisseau spatial dans le cadre de la mission SpaceX Inspriation4. Elles s'entretiendront avec Aruna Ravichandran, chef de la direction de Webex, sur les raisons pour lesquelles l'inclusion est essentielle à l'exploration spatiale, et partageront leurs réflexions sur l'isolement, le travail d'équipe, la technologie, l'art, les toilettes spatiales et l'audace d'aller là où personne (ou très peu) n'est allé auparavant.  

Intervenants:

Kris Rangarajan
Leading Industry Research and Thought Leadership, Webex

Leading Industry Research and Thought Leadership, Webex
Cisco

Kris has been a storyteller for over 10 years helping build and shape digital content for Fortune 200 and start up brands within tech. She does it with a unique flair for shaping narratives that are special, timely, unexpected, entertaining, and entirely human. Kris currently leads industry research and thought leadership for Webex at Cisco.

Courtenay Godshall
Product Marketing Lead, Webex Customer Experience, Cisco

Product Marketing Lead, Webex Customer Experience
Cisco

Courtenay Godshall leads product marketing for the Webex customer experience portfolio at Cisco. In this role, she drives strategy and execution of initiatives to educate customer-driven enterprises about the powerful capabilities of innovative Webex solutions that can empower them with technology to create lasting, memorable relationships with their customers. Prior to joining Cisco, Courtenay held marketing leadership roles at cloud software (SaaS) category leaders who leverage AI/ML and big data analytics to provide unique value to Fortune 500 customers in the biotechnology, renewable energy, oil and gas, finance, retail, and consumer goods industries. She holds a Bachelor’s degree from the University of North Carolina at Chapel Hill.

Jeetu Patel
EVP/GM, Security & Collaboration, Cisco

EVP/GM, Security & Collaboration
Cisco

Jeetu Patel is Cisco’s Executive Vice President and General Manager of Security and Collaboration. He leverages a diverse set of capabilities to lead strategy and development for these businesses and owns P&L responsibility for this multibillion-dollar portfolio. He is helping to redefine Cisco's SaaS business and strategy to further accelerate the company's transformation and growth.

He has more than 20 years of senior leadership experience in enterprise software, building cloud-native applications while developing and delivering against long-term strategies. Prior to Cisco, he was the Chief Product Officer and Chief Strategy Officer at Box, leading the company’s product strategy and vision for cloud content management in the enterprise.

Kristyn Hogan
Senior Director, Global Collaboration Partner Sales, Cisco

Senior Director, Global Collaboration Partner Sales
Cisco

Kristyn Hogan leads Cisco’s Global Collaboration Partner Organization. Kristyn and her team are responsible for leading the strategy and execution across each of Cisco’s unique routes to market. Kristyn works closely with Cisco's regional partner organizations, Global Partner Organization (GPO), business entities, and sales teams to accelerate partner adoption of Cisco Collaboration solutions, with a focus on delivering creative enablement, enticing demand generation offers, and rich partner profitability to drive growth across the $4B+ Collaboration business. Prior to this role, Kristyn led the Meraki Americas partner organization. Before her time at Meraki, she led collaboration partner sales within Cisco’s Americas Partner Organization (APO). Kristyn has been recognized on CRN’s Women of the Channel list for 2015-2020. She has a passion for developing Cisco’s future leaders, personally mentoring many individuals. Kristyn is a member of Cisco Connected Women’s Network, Women of Meraki, and The Children’s Fund.

Miriam Melo
Sr. Solutions Marketing Manager, Cisco

Sr. Solutions Marketing Manager
Cisco

Miriam Melo is part of the Solutions Marketing team at Webex and in her role she focuses on strategy and storytelling that drives top-of-mind awareness around the Webex solutions portfolio that powers hybrid work and best in class customer experiences for organizations everywhere.

Prior to joining Cisco, Miriam spent close to 20 years of her career in research and product marketing roles for Fortune 500 SaaS companies such as Salesforce, ICE Mortgage Technology (formerly Ellie Mae) and Plex Systems.

Omar Tawakol
SVP/GM, Collaboration, Cisco

SVP/GM, Collaboration
Cisco

Mr. Tawakol has served as VP/GM in Cisco’s Webex business unit since 2019. In 2017 he founded and was CEO of Voicea, a company specializing in conversational intelligence, which was acquired by Cisco in 2019. Prior to Voicea, Mr. Tawakol was employed by Oracle as SVP/GM of Oracle’s Data Cloud division. In 2007, he founded BlueKai, a leading data management platform for Fortune 100 marketers, and served as its CEO until BlueKai’s acquisition by Oracle in 2014. Previously, Mr. Tawakol served as GM of Medio Systems (acquired by Nokia) and the CEO of CoRelation a SaaS product recommendations service. He currently serves on the board of LiveRamp. Mr. Tawakol holds a Bachelor of Science degree in Mechanical Engineering from MIT and a Master of Science degree from Stanford in Computer Science.

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Vinod Muthukrishnan
COO, Webex Customer Experience, Cisco

COO, Webex Customer Experience
Cisco

Vinod Muthukrishnan is the Chief Operating Officer for Webex Customer Experience. In this role, Vinod leads all go-to-market activities, including strategic communications, and partner and sales enablement.

He was previously co-founder and CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Callie Field
EVP, Chief Customer Experience Officer, T-Mobile

EVP, Chief Customer Experience Officer
T-Mobile

Callie Field is the executive vice president and chief customer experience officer for T-Mobile. She leads an exceptional team of digital technologists and more than 30,000 customer experience-obsessed experts who have racked up more J.D. Power awards in customer service than any other wireless provider. Callie joined T-Mobile more than 17 years ago and has since taken on a variety of leadership roles across Retail and Customer Care. She is the leading architect of T-Mobile’s Team of Experts, a breakthrough customer service model that’s designed to give customers access to a wireless expert when they call or text. Team of Experts launched nationwide in 2018 and continues to break records, ensuring customers are happier, staying longer and deepening their relationships with T-Mobile — all with less effort and more joy. Callie prefers to spend most of her time connecting directly with members of her team to learn from their experience and celebrate their big wins. As the executive sponsor of T-Mobile’s Multicultural Alliance network, Callie has dedicated herself to supporting the company’s Diversity, Equity and Inclusion efforts.

Caron Baggaley
Director, Prepaid Ordering, Rogers Telecom

Director, Prepaid Ordering
Rogers Telecom

Caron Baggaley is the Director of Prepaid Ordering, Technology at Rogers Communications Inc., proudly connecting Canadians to a world of possibilities and the moments that matter most in their lives. She is a passionate technology leader with over 25 years of experience in telecommunications, financial, and not for profit industries. Throughout her career she has worked in several different sized organizations through to Canada’s largest corporations. An empowering leader who believes in leadership by example, inspiration and motivation, bringing value to customers through excellence, integrity and cost effectiveness. She is a member of the Roger Women’s Network and an active community volunteer for two not for profit organizations – Royal Canadian Air Cadets and Young Dragons Taekwondo Club.

Stanley Toh
Head of Enterprise End-user Services & Experience, Broadcom

Head of Enterprise End-user Services & Experience
Broadcom

Stanley Toh is the Head of Enterprise End-user Services and Experience tower of Broadcom’s Global Technology Organization. Stanley has excellent leadership track records managing diverse global teams in successfully executing multiple M&As transformation; global IT operations & digital transformations programs; implementing leading edge & cloud technologies; and enhancing end-users experience with AI, ML & automations workflows. Stanley has strong technical, support and business processes qualifications with over 20 years hands on experience in end-user service delivery; strategic & financial planning; project management; contract negotiations; implementing Cloud First strategy and new technologies that changes the end-users experience landscape. Stanley has a proven record of successfully analyzing an organization's requirements or identify deficiencies and proposing potential opportunities for enhancing efficiencies and improving customer service offerings.

Dr. Sian Proctorh
Astronaut and Mission Pilot, Inspiration4 and Geoscientist

Astronaut and Mission Pilot, Inspiration4 and Geoscientist

Dr. Proctor is a geoscientist, explorer, space artist, and astronaut. She is the mission pilot for the Inspiration4 all-civilian orbital mission to space. She is also one of The Explorer’s Club 50: Fifty People Changing the World. Her motto is called Space2inspire where she encourages people to use their unique, one-of-a-kind strengths, and passion to inspire those within their reach and beyond. She believes that we need to actively strive for a J.E.D.I. space: a just, equitable, diverse, and inclusive space as we advance human spaceflight.

Nicole Stott
Astronaut, Aquanaut, Artist and Earthling

Astronaut, Aquanaut, Artist and Earthling

Nicole Stott is a retired NASA astronaut, aquanaut, engineer, artist, author and speaker. She flew aboard the Space Shuttle and spent 104 days in space at the International Space Station. When she came back to Earth she wanted to use that elevated perspective for good. She co-founded the Space for Art Foundation and creatively combines the awe and wonder of her spaceflight experience with her artwork to inspire everyone’s appreciation of our role as crewmates here on Spaceship Earth. She believes we have the power to create a future for all life on Earth that is as beautiful as it looks from space.

Nicole’s personal highlights include being the 10th woman in history to perform a spacewalk, living underwater as a crewmember on an 18-day saturation dive mission at the Aquarius undersea laboratory, working with her international crew in support of the multi-disciplinary science onboard the orbiting laboratory, painting a watercolor, and of course the view of Earth out the window.


L’expérience client est devenue le principal facteur de différenciation concurrentiel sur le marché : elle dépasse la marque, la qualité des produits... et même le prix. Plus de la moitié des centres de contacts dépendent désormais d’un manager chargé de l’expérience client et pourtant 72 % des décideurs des centres de contacts déclarent que les expériences client fragmentées constituent l’un de leurs 5 défis commerciaux principaux.

Écoutez Jake Radloff, un client Webex qui travaille au gouvernement du Territoire de la capitale australienne, Giorgio Mihaila, directeur général/vice-président en charge des solutions Webex Customer Experience, et les analystes leaders dans les domaines des centres de contacts et de la collaboration, Sheila McGee-Smith, analyste principal chez Mc-Gee Smith Analytics, et Dave Michels, analyste principal chez TalkingPointz Research, mener un débat stimulant sur les mesures que prennent les entreprises pour évoluer dès maintenant vers l’avenir de l’expérience client.

Intervenants:

Sheila McGee-Smith
Principal Analyst, McGee-Smith Analytics

Principal Analyst
McGee-Smith Analytics

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services. McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Dave Michels
Principal Analyst, TalkingPointz Research

Principal Analyst
TalkingPointz Research

Dave Michels is the Principal Analyst and Founder of TalkingPointz. He has extensive experience with all levels of the enterprise communications industry. Dave works with global providers, public and private investors and other industry participants (channels and consultants) to provide insights and guidance about the industry and how industry offerings transform enterprise workflow and collaboration. Dave closely monitors industry news and trends, and shares insightful commentary and analysis in his posts and reports on TalkingPointz. Additionally, Dave contributes to many industry sites, presents regularly at industry events, and provides advisory services to industry stakeholders. Dave started out in the technical organizations of end user companies prior to starting Buffalo Communications, a VAR, which he sold in 2010. Over the last 10 years, Dave has focused his efforts on TalkingPointz and its irreverent, incisive take on the industry. Dave and Talkingpointz.com has become one of the most influential and often-quoted, linked content sources in the enterprise communications industry. Dave holds a Master’s Degree in Telecommunications from University of Colorado. He lives in Boulder. Follow him on Twitter @DaveMichels.

Jake Radloff
Senior Director, Networks, Communication Services and ICT Facilities, Australian Capital Territory (ACT) Government

Senior Director, Networks
Communication Services and ICT Facilities, Australian Capital Territory (ACT) Government

Jake Radloff has been involved in developing and maintaining innovative ICT solutions for Australian Government organisations for over 15 years. Having spent over a decade working for the Department of Defence Jake moved to ACT Government in January 2020. Together with a team of 50 staff, he is now responsible for network operations, collaboration systems and contact centre capability across an organisation of over 20,000 employees. He holds Masters degrees in both Business and Technology and Cyber Security Operations.

Giorgio Mihaila
VP / GM, Webex Customer Experience, Cisco

VP / GM, Webex Customer Experience
Cisco

Giorgio Mihaila is the Vice President and General Manager of Webex Customer Experience. In this role, he is responsible for developing and operating the Webex strategy portfolio for technology that enables businesses to provide exceptional, connected customer experiences. He worked at Amazon Web Services (AWS) as the Head of Global Communications for a cloud-based contact center service that powers millions of customer conversations. Before AWS, he worked at Five9, Verizon, and Avaya on customer service center applications, machine learning, and real-time communication applications using private and public cloud services.

Toutes les entreprises souhaitent entretenir une relation de qualité avec leurs clients, mais toutes n’atteignent pas cet objectif, même si elles prétendent être centrées sur le client. Les clients ont besoin de communications continues sur la façon dont les entreprises avec lesquelles ils interagissent répondent à leurs besoins. La multiplicité des points de contact entre une entreprise et ses clients peut entraîner des expériences client incohérentes. Cette session vous offre une des rares occasions d’apprendre comment Paychex, une marque centrée sur le client, aborde ces défis de manière innovante.

Rejoignez Carlos Cong, un client Webex qui travaille chez Paychex, et Vinod Muthukrishnan, directeur des opérations (COO) en charge des solutions Webex Customer Experience, pour découvrir comment la puissance des analyses en temps réel et des processus axés sur le client peut avoir un impact sur l’expérience client.

Intervenants:

Vinod Muthukrishnan
COO, Webex Customer Experience, Cisco

COO, Webex Customer Experience
Cisco

Vinod Muthukrishnan is the Chief Operating Officer for Webex Customer Experience. In this role, Vinod leads all go-to-market activities, including strategic communications, and partner and sales enablement. He was previously co-founder and CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019. Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified.

Carlos Cong
Director of Enterprise Technology Services, Paychex

Director of Enterprise Technology Services
Paychex

Carlos Cong is the Director of Enterprise Technology Services at Paychex. In his role, Carlos leads the technology direction and operations for our Unified Communications, Network, Data Center and Field, End Point and Paychex PEO IT Network and Infrastructure engineering teams. Mr. Cong also oversees the company's communication budget planning and execution. Mr. Cong has developed and implemented a wide array of technologies nationwide on both carrier grade and enterprise grade environments including Data Centers, VoIP networks, IP Networks, Infrastructure environments including compute, storage, web and application layers, and Unified Communications; including video and interactive collaboration technologies. He has also, through leading departments of over 200 employees, developed employee retention programs, trained staff in new technologies, and developed career advancement programs. Mr. Cong has served as Director and Sr. Director in two companies prior to joining Paychex.

Le rôle du centre de contacts dans l’offre d’une expérience client connectée a été amplifié par les pressions exercées par l’engagement dans le monde numérique, les impératifs d’automatisation et le travail depuis n’importe quel lieu.

Les clients veulent une interaction au moment important, par exemple au milieu d’une expérience d’achat ou lorsqu’un article est sur le point d’être livré. Ils veulent un accompagnement selon leurs propres conditions, quel que soit le mode de communication. Ils souhaitent disposer d’options en libre-service ou pouvoir contacter une personne disposant des outils appropriés pour répondre à leurs besoins. Et ils apprécient vraiment lorsque vous anticipez les problèmes et les contactez de manière proactive. C’est cela l’avenir de l’expérience client.

Rejoignez James Hill de Cover-More Travel Insurance, un client de Webex, Zack Taylor, directeur des communications stratégiques pour Webex Customer Experience, et Carlos Guadamuz, responsable du développement commercial de cette unité, afin de découvrir comment satisfaire les clients en leur fournissant les réponses qu’ils cherchent sur le canal qu’ils préfèrent à une vitesse sidérante.

Intervenants:

Zack Taylor
Director, Strategic Communications, Webex Customer Experience, Cisco

Director, Strategic Communications, Webex Customer Experience
Cisco

Zack Taylor is the Director of Strategic Communications for Webex Customer Experience. In this role, he is responsible for planning, development, and communication of a group of business-relevant customer care solutions based on Cisco’s Contact Center portfolio. Prior accountabilities include roles in AT&T’s Global Sales Channel, where he was a Global Account Manager in the Financial Services and Banking Industry and Integrated Solutions Organizations. Taylor was also Avaya’s Contact Center portfolio General Manager, and a founding member of its Global Strategic Solutions team, and a principal for the firm’s Customer Contact Council.

Carlos Guadamuz
Business Development Manager, Webex Customer Experience, Cisco

Business Development Manager, Webex Customer Experience
Cisco

Carlos Guadamuz is a Business Development Manager at Cisco for Webex customer experience solutions, with a particular focus on Webex Contact Center. In this role, he is instrumental in providing hands-on experiential demonstration of both the business and technical value of the solutions in the portfolio for executive audiences. Carlos brings over 20 years of contact center experience to Cisco, joining from a previous role at Genesys where he was a Senior Solutions Consultant supporting both Commercial and Enterprise accounts. Previous roles as an analyst in the financial and professional services industries honed his abilities to guide customers through industry best practices and common use cases in evaluating technology solutions.

James Hill
Global Manager, Infrastructure & Cloud, Cover-More Insurance (A Zurich Company)

Global Manager, Infrastructure & Cloud
Cover-More Insurance (A Zurich Company)

James Hill is the Global Manager of Infrastructure & Cloud at Cover-More Insurance (A Zurich Company). James has spent his career predominantly working in the Finance and Building & Construction industries with approximately 20 years' experience in IT. He specialises in managing geographically disperse IT teams through technical consolidation & business transformation whilst consistently driving and uplifting employee engagement. James is primarily accountable for leadership and delivery of the Technology Strategy through infrastructure & cloud services. His focus is the consolidation and transformation of the Cover-More Group technology stack, whilst unlocking and enabling new ways of working in support of the ever growing customer requirements, in response to the increasingly challenging business conditions due to the pandemic.

Les entreprises se tournent vers l’intelligence artificielle pour créer des expériences mémorables, et elles recherchent également des moyens d’en faire plus avec moins. Pendant bien trop longtemps, l’amélioration des expériences client et l’augmentation de la satisfaction client ont entraîné une hausse des coûts opérationnels : augmentation de la capacité des centres d’appels, embauche et formation d’agents, etc. Mais avec la prolifération des données, des algorithmes d’apprentissage automatique et une puissance de calcul abordable, l’intelligence artificielle a atteint un point critique et les entreprises peuvent désormais en tirer parti pour améliorer la satisfaction client tout en réduisant leurs coûts globaux.

Elles peuvent utiliser des solutions d’intelligence artificielle éprouvées pour optimiser les opérations de leur centre de contacts, gérer les flux d’appels et satisfaire leurs clients grâce à des options en libre-service transparentes. Et cela ne s’arrête pas là, elles peuvent également exploiter les données de manière proactive et accéder à des informations leur permettant de prévoir quand un client pourrait se mettre en relation avec elles ou utiliser le contexte historique pour accélérer la résolution de problèmes.

Rejoignez Negin Ebrahimi, responsable de la stratégie et des produits d’intelligence artificielle pour Webex Customer Experience, afin de découvrir comment Webex fait fonctionner les centres de contacts avec l’intelligence artificielle pour fournir un libre-service rapide et intuitif, et créer des super agents disposant du contexte, des informations et de l’intelligence nécessaires pour fournir des réponses précises et opportunes qui améliorent la satisfaction des clients, leur fidélité et leur valeur.

Intervenants:

Negin Ebrahimi
AI Product and Strategy Manager, Webex Customer Experience, Cisco

AI Product and Strategy Manager, Webex Customer Experience
Cisco

Negin Ebrahimi oversees AI Product and Strategy for Webex Customer Experience. In this role, she is responsible for developing the Contact Center AI portfolio through in-house Cisco AI and robust industry partnerships to deliver powerful and high-value AI features to enhance customer experiences. Previously, she led strategic growth initiatives across the Cisco Collaboration portfolio. Negin started her career in investment banking at Goldman Sachs before joining diving into the tech world and driving product and growth strategy at Instacart and Nerdwallet.

Chaque entreprise et chaque parcours client est unique. Webex offre l’équilibre optimal entre les solutions d’expérience client de niveau entreprise, prêtes à l’emploi, mais aussi entièrement programmables. Ceci vous permet d’offrir précisément l’expérience qu’il faut pour atteindre vos clients, les transformer en fans inconditionnels de votre marque et les fidéliser.

En utilisant les API comme principaux éléments de base, les entreprises peuvent personnaliser chaque étape du parcours client, en associant des systèmes d’entreprise cloisonnés pour créer un parcours fluide et connecté qui, à coup sûr, surprend et séduit la clientèle.

Rejoignez Padmini Krishnan, responsable produit pour Webex Customer Experience, essentiellement en charge de la stratégie d’API et de développement, pour savoir comment notre stratégie d’API ouverte offre une flexibilité et des possibilités de personnalisation optimales qui améliorent chaque étape de l’expérience client. Nous aurons également l’occasion d’entendre Kayla Grady, directrice des opérations de services techniques chez NETSCOUT, qui exprimera sa vision sur le potentiel des API.

Intervenants:

Padmini Krishnan
Product Manager, Webex Customer Experience, Cisco

Product Manager, Webex Customer Experience
Cisco

Padmini Krishnan is a Product Manager for Webex Customer Experience, with a current focus on the API and developer strategy for Webex Contact Center and supporting technologies. In this role, she is responsible for planning and development of the developer portal infrastructure, publishing APIs, and overseeing developer experience and enablement. She was previously a product manager in the Webex Devices Group, building next generation collaboration devices and creating deeper integrations with the Webex platform. Prior to that, she spent seven years in software engineering. She holds a Master's degree in Computer Networks from the University of Massachusetts - Amherst and an MBA from the University of Texas McCombs School of Business.

Kayla Grady
Director of Technical Services Operations, NETSCOUT

Director of Technical Services Operations
NETSCOUT

Kayla Grady currently serves as the Director of Technical Operations at NETSCOUT and is responsible for multiple teams including application administration, program management, customer support, service revenue compliance and support portal content management. She began her career as a dispatch operator over 20 years ago, through acquisitions and divestures, Kayla progressed to customer service/advocate, advanced into service and support management roles and ultimately into operations. Her achievements on major corporate initiatives have brought stability and growth to the organization. With a natural aptitude for business acumen, focusing on process flow and application administration/enhancements is where she is most valuable and what gets her excited about work. She is currently sharing her knowledge and experience with others by participating as a mentor at NETSCOUT.

Courtenay Godshall
Product Marketing Lead, Webex Customer Experience, Cisco

Product Marketing Lead, Webex Customer Experience
Cisco

Courtenay Godshall leads product marketing for the Webex customer experience portfolio at Cisco. In this role, she drives strategy and execution of initiatives to educate customer-driven enterprises about the powerful capabilities of innovative Webex solutions that can empower them with technology to create lasting, memorable relationships with their customers. Prior to joining Cisco, Courtenay held marketing leadership roles at cloud software (SaaS) category leaders who leverage AI/ML and big data analytics to provide unique value to Fortune 500 customers in the biotechnology, renewable energy, oil and gas, finance, retail, and consumer goods industries. She holds a Bachelor’s degree from the University of North Carolina at Chapel Hill.


La plateforme CPaaS s’est avérée essentielle pour accélérer la transformation numérique des entreprises en contact direct avec les clients. La montée en puissance de nouvelles expériences client, telles que les consultations vidéo pour les soins de santé et les points de collecte dans la distribution, impose aux entreprises de revoir leur mode de fonctionnement.

Au cours de cette session, apprenez comment une approche de plateforme peut créer des interactions client plus intelligentes et plus riches. Découvrez ce qui différencie la CPaaS d’entreprise et comment une approche de plateforme de communication peut accélérer la mise sur le marché et simplifier le développement. Tesco Bank nous fera également part de ses commentaires sur son programme d’expérience client, sur les raisons pour lesquelles elle a acheté une solution CPaaS, ainsi que sur les cas d’utilisation de cette solution et la valeur qu’elle lui apporte.

Intervenants:

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Courtney Munroe
Research Vice President, IDC

Research Vice President
IDC

Courtney Munroe is responsible for supporting IDC’s continuous research on global Telecommunications trends. The core research includes the evolution of WAN networking to Software Defined Hybrid Wide Area Networking, and the impact of Digital Transformation on the WAN architecture. His research focus also includes consumer and Enterprise networking requirements and analysis the Communications Service Provider strategies as they transform to implement new business models.

George Murray
Product Manager for Alerts, Tesco Bank

Product Manager for Alerts
Tesco Bank

George is the Product Manager for Alerts at Tesco Bank where he defines customer-centric messaging solutions and manages the enterprise capability roadmap. He specialises in transforming digital customer experience (messaging and web content) in the UK finance industry. A Certified Scrum Product Owner and Scrum Master, George thrives when working with engaged teams and exciting technology.

L’informatique est au cœur de tous les projets de transformation numérique qui visent à créer des interactions client plus intelligentes et plus riches. Mais il existe une pression constante pour accélérer l’innovation afin de répondre aux exigences de l’entreprise au sens large. Par conséquent, les développeurs recherchent des API et des outils de communication rapides et faciles à utiliser qui réduisent également la complexité technique.

Au cours de cette session, découvrez notre plateforme CPaaS, imiconnect, et ses multiples API de communication et kits de développement logiciels (SDK). Cette infrastructure permet de prendre en charge des milliards d’interactions et d’outils pour gérer le cycle de vie complet des applications. Nous annoncerons également de nouvelles fonctionnalités permettant aux développeurs de construire et tester des parcours client encore plus rapides, ainsi que de nouveaux canaux pour prendre en charge des parcours client améliorés.

Intervenants:

Brian Heikes
Director, Product Management, imimobile Cloud, Cisco

Director, Product Management, imimobile Cloud
Cisco

Brian heads up the CPaaS product management team with responsibility for our imiconnect product, and focuses on enabling enterprises to build smarter experiences to interact with their customers and employees. Brian has 20+ years of product experience centered on delivering communications products to address the requirements of enterprise IT and developers. His work allows companies to create innovative CX that take advantage of the unique nature of mobile communications.

David Veevers
Lead Presales Solution Architect, Cisco

Lead Presales Solution Architect
Cisco

David is a Pre-Sales Solutions Architect focused on delivering communication solutions to large enterprises that enable better, richer digital customer experiences. With experience in mobile technologies spanning almost two decades David helps to bridge the gap between technology and business through automation and integration. David’s expertise and experience enables solutions to be designed and delivered to exceed clients’ needs and push the boundaries of our products to ensure increased business value.

Shaughnessy Spiers
Senior Product Manager, Video CPaaS, Cisco

Senior Product Manager, Video CPaaS
Cisco

Shaughnessy Conley Speirs is a product manager at Cisco, where her work focuses on the developer user experience for the video CPaaS SDK. She has worked in product teams in several companies, including IntelePeer, where she spent three years leading the development and launch of a several products in their CPaaS platform. She holds an MBA from the University of Illinois at Urbana-Champaign and lives in Denver, Colorado.

Les parcours et interactions des clients sont rarement liés à un seul système. Mais de nombreuses entreprises développent des applications en silos, ce qui entraîne la prolifération d’applications à usage unique aboutissant à une perte du temps et deux fois plus d’efforts pour les développeurs. Une plateforme de communication unique et centrale qui combine des API et des outils à faible code, avec un moteur d’exécution à hautes performances, unifie toutes les interactions pour prendre en charge la conversation client à un même endroit. Au cours de cette session, nous nous concentrerons sur trois domaines - l’intégration aux systèmes d’entreprise, les outils de productivité et l’automatisation conversationnelle - qui vous permettent d’orchestrer et d’automatiser rapidement et facilement les parcours client.

Intervenants:

Gavin Shurmer
Lead Solutions Consultant, Cisco

Lead Solutions Consultant
Cisco

Gavin has many years of experience in the mobile communications market and leads a team of presales solution consultants for imimobile focused on EMEAR and APJC regions. Working with large global enterprises, across sectors, to help reimagine their customer communications approach, tooling and desired outcomes.

Hanna Chernitsky
Strategic Sales Engineer, imimobile, Cisco

Strategic Sales Engineer, imimobile
Cisco

Hanna Chernitsky is an imimobile Strategic Sales Engineer, part of the Cisco Collaboration brand. With over 10 years of experience in Digital Marketing and CX her key role responsibilities include interpreting complex client requirements and offering best in class solutions that correspond to the identified business challenges and priorities. She’s passionate about helping organizations transform their digital strategy, solve complex business problems and create seamless customer experiences. Hanna’s areas of expertise include imimobile’s orchestration platform, imiconnect, campaign management platform, imicampaign and the digital messaging omnichannel agent UI, imiengage.

Manoj Muthavarapu
Product Lead, NLU & AI, imimobile

Product Lead, NLU & AI
imimobile

Manoj leads the Digital Customer Service and Conversational AI offerings @ IMI. A fullstack developer turned product manager, Manoj has been with IMI for over 4 years now and works out of Hyderabad, India where he stays with his wife and son. Outside work, cricket, travel and crypto are some of the things that get him excited.

Sudarshan Dharmapuri
Senior Director of Engineering and Head of Product, imimobile

Senior Director of Engineering and Head of Product
imimobile

Sudarshan Dharmapuri is Senior Director of Engineering and Head of Product for imimobile, part of Webex. Sudarshan has a proven track record of conceptualizing, defining, building and launching successful new enterprise software products in both emerging and established market categories. Prior to Cisco and imimobile, Sudarshan worked in engineering and product management roles at Oracle and Siebel Systems in the Silicon Valley. Sudarshan holds an MBA from the Haas School of Business, U.C. Berkeley as well as master’s and bachelor’s degrees in computer science.

Au cours de cette session, découvrez le portefeuille Webex de produits pour développeurs, ainsi que nos outils et ressources qui peuvent vous aider à réaliser des intégrations transparentes. Nous vous communiquerons des cas d’utilisation qui vous permettront de voir fonctionner les intégrations actuelles et de découvrir les fonctionnalités à venir.

Intervenants:

Phil Bellanti
Sr. Webex Developer Evangelist, Cisco

Sr. Webex Developer Evangelist
Cisco

Phil Bellanti is a Senior Developer Evangelist and Customer Experience Product Manager on the Cisco Webex team, based in Orlando, Florida. Phil has been involved in the cloud-API space since 2007 and joined Cisco in 2015 through their acquisition of real-time communications API provider, Tropo. In his current role, Phil is involved with creating and presenting content for Webex developer enablement, including tech talks, workshops, hackathons, and other live events. Additionally, Phil serves as a technical lead for many Webex partners, to help them innovate and bring their application ideas to light.

Omar Elrafei
Senior Product Manager, Webex Integration, Cisco

Senior Product Manager, Webex Integration
Cisco

Recently joined Cisco, I am the PM for SDKs, Widgets and Meetings APIs. Prior to Cisco, I worked as a product manager in different industries as CPaaS, Data/AI, Fintech and Telecom.

Découvrez les possibilités passionnantes des applications intégrées d'aujourd'hui et écoutez nos partenaires relater leurs expériences de collaboration avec nous pour développer ces intégrations. Vous découvrirez également comment intégrer des applications aux espaces et réunions Webex afin d'améliorer les flux de travail. Nous serons heureux de partager d’autres informations avec vous au cours de cette session.

Intervenants:

Adam Weeks
Manager, Webex Developer Evangelism, Cisco Webex

Manager, Webex Developer Evangelism
Cisco Webex

Adam Weeks is a lifelong developer with a passion for learning, teaching, and building applications with over 20 years industry experience. As manager of the Webex Developer Evangelism program, Adam & his team empower developers to build on the Webex ecosystem. He has spoken worldwide to audiences of all sizes, from small intimate workshops to the main stage of a global conference. Adam is a native Floridian and any time not spent on the computer is spent on the water with his wife and two children.

Devinder Kathuria
Group Product Manager, Webex Integration, Cisco

Group Product Manager, Webex Integration
Cisco

Devinder leads Platform Product Management team within Webex Engineering organization that focus on enabling developers to build cross-platform apps. Devinder has 20+ years of industry experience in product management and product development spanning across telephony to enterprise social software to Teams collaboration.

Jason Copeland
VP of Product, Webex Platform, Cisco

VP of Product, Webex Platform
Cisco

Jason Copeland is a product leader and entrepreneur with experience in collaboration, AI, and building developer ecosystems. He is Vice President of Product for the Webex Platform and Verticals. Previously, he was CEO of Deep Vision and held senior leadership roles at Amazon Web Services, Apple, and RingCentral. At AWS, Jason led the industrial AI vertical. Previously, he co-founded Deep Vision to bring cloud-trained computer vision models to edge devices. At Apple Jason launched iCloud and co-invented Find My iPhone. He holds an MBA and MA from Harvard University, and a BA from Whitman College.

Dans le monde actuel du travail hybride, de nombreux dirigeants sont à la recherche de capacités de collaboration modernes capables de fournir une expérience de haute qualité tout en générant des résultats positifs dans l'ensemble de leur entreprise. Au cœur de cette transformation, se trouvent les appels sur le cloud, un domaine dans lequel Webex continue de réinventer avec ses clients et partenaires. Webex est l'un des leaders du marché des appels sur le cloud. Il permet de passer 8 milliards d'appels par mois et aide des milliers de clients à transformer leurs communications pour répondre aux exigences du travail hybride. Au cours de cette session, Lorrissa Horton sera rejointe par Mahesh Shah de CDK, Rich Shaw d'AT&T, e Alex Doyle d'Verizon. Ils discuteront des défis auxquels l'entreprise est confrontée, de la , ison pour laquelle ils se sont tournés vers les appels sur le cloud et de la transformation réalisée avec Webex. Participez à cette session pour découvrir comment la transition vers la collaboration dans le cloud peut transformer votre entreprise et comment relever les défis auxquels de nombreuses sociétés sont confrontées aujourd'hui.

2021 est une période de vie puissante et en constante évolution où une pandémie et des athlètes de haut niveau ont suscité un changement important dans le récit de la santé mentale. En prenant position pour donner la priorité au bien-être, ils ont déclenché une conversation mondiale sur la vulnérabilité, l'empathie et la façon de s’intégrer dans une culture de perfection intenable, d'amélioration constante et d’incitation à se surpasser et à durer à tout prix. En exploitant leurs plateformes pour influencer le changement, les athlètes transforment le secteur du sport et touchent le monde des affaires assiégé par la même épidémie de stress et d'épuisement.

Rejoignez-nous à WebexOne, où l'une des gymnastes les plus décorées de tous les temps, la championne olympique Simone Biles, vous fait part aux côtés de Fran Katsoudas, vice-présidente exécutive et directrice des ressources humaines, des politiques et des objectifs chez Cisco, du courage et de la nécessité de donner la priorité au « moi ». Elles discuteront de la valeur du travail d'équipe, du soutien et du bien-être personnel, que ce soit dans une compétition, un canapé ou une salle de conférence. Et elles évoqueront peut-être cette robe de près de 40 kilos portée au Met Gala.

Simone Bile
World’s Most Decorated Gymnast

World’s Most Decorated Gymnast

Simone Biles is one of the greatest gymnasts of all-time. The first woman to capture five All-Around World Championship titles, Biles is the most decorated gymnast in World Championships history – male or female - with 25 medals overall (19 gold) and is a seven-time Olympic medalist (4 gold, 1 Silver, 2 Bronze). A three-time Laureus World Sportswoman of the Year, she has earned the rare distinction of having four skills named in her honor – The Biles – in the beam, floor (two) and vault disciplines. Biles’ extraordinary accomplishments have received widespread recognition including TIME 100 Most Influential, Forbes 30 Under 30, Ebony Power 100, People Women Changing the World, USA Today 100 Women of the Century, and two-time Associated Press Female Athlete of the Year, among others. Her autobiography - Courage to Soar - was a New York Times bestseller and developed into an award-winning tv special on Lifetime. Biles utilizes her platform to help advocate for change and support initiatives that provide education and assistance for children and young adults associated with adoption and childcare.

Fran Katsoudas
EVP & Chief People, Policy & Purpose Officer, Cisco

EVP & Chief People, Policy & Purpose Officer
Cisco

Fran Katsoudas oversees critical functions that instill Cisco’s conscious culture, contribute to the company’s overall performance, and advance Cisco’s purpose to Power an Inclusive Future for All. The strategic alignment of functions within Fran’s organization ensures holistic care for the well-being of Cisco’s people and extends Cisco’s reach to positively impact communities everywhere. Fran has extensive experience leading organizational transformations, driving large scale growth, and cultivating successful leaders and teams. Fran sits on the boards of Americares, Global Citizen, and ADP. Passionate about social justice, Fran is an advocate for a variety of causes, including women’s leadership, homeless youth, and the Latino community.