
Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Dynamic AI interactions that lead to customer resolutions
Intelligent, digital to human customer interactions
Empower agents, supervisors, and customer-facing teams with AI
Communications platform for automating customer journeys
Optimize agent performance and customer satisfaction
SMARTY is a rapidly growing UK SIM only network operated by Three who were looking to improve the way they interact with their customer base. They had different SMS and email providers which made alignment between channels and data analysis difficult and labor-intensive. They wanted to have a single view of their customer communications, their different preferences and how they were responding to specific campaigns. By investing in a cloud communications platform Webex Connect, they were able to increase their campaign engagement by 500%.
Manual processes preventing growth with disparate systems and siloed data.
An integrated multi-channel platform for all customer communications.
500% uplift in campaign engagement compared to a single channel approach.
SMARTY is one of the newer mobile operator brands in the UK and was launched to provide an alternative option for consumers – low costs, straightforward plans, transparent pricing and flexible deals. They even give consumers money back for data they don’t use. This is all part of their mission to make mobile simple and honest.
However, their existing communications technology processes were anything but simple and SMARTY needed to find a better way to manage their interactions with customers.
SMARTY deployed Webex Connect to drive seamless customer engagement across its customer onboarding programme as well as throughout its in-life and retention campaigns which required greater need for effective, cross-channel, personalized communications.
SMARTY replaced fragmented systems with a smarter, more streamlined way to engage customers.
SMARTY delivers seamless, two-way messaging across channels powered by Webex Connect — without heavy IT support.
RCS campaigns boosted engagement by 500% and helped SMARTY hit 70% 5-star Trustpilot reviews.
Webex Connect has helped overhaul our entire approach to customer communications with its multi-channel capabilities providing a frictionless customer experience.
Head of Marketing & Propositions, SMARTY