Accelerating business transformation beyond borders.
Glu Group embraces flexibility of Webex Meetings in transition to online training and collaboration, while delivering new and expanded training opportunities.
Glu Group, an ISV and end-to-end channel services provider.
Glu Group works with IT vendors, partners, and customers. Leveraging Webex Meetings, Glu Group provides training courses to Cisco partners across Europe, helping them reach Cisco certification as a customer experience partner.
Reimagine industry training.
More trainings, reaching more people, in more locations and languages, more efficiently with Webex.
Engaging a wider audience with greater flexibility.
Webex Meetings enables us to conduct ‘one-to-many’ sessions. We can have seven partners in one session, each with a local language translation, and with an individual breakout room when needed. It encourages real dialogue.
We don’t need two days out of the office to conduct a training session in Milan or Madrid. We estimate that we’ve saved €250,000 in not having to hire local language resources.
In a matter of hours, I’m speaking to someone in London, France, and Italy. Having the different language translation capabilities with Webex makes all the difference.
We can deliver a standard level of training consistency at scale with our most experienced trainers leveraging Webex. And we’re able to reach more people with improved cost efficiency.
Transforming training and collaboration.
When remote communication and collaboration turned into a business essential almost overnight, Glu Group needed to maintain quality service consistent with its strong reputation.
Maintaining client and partner collaboration remotelyGlu Group built much of its reputation through face-to-face contact with clients, suppliers, and partners. Training and certification processes were also all carried out in person. When this type of contact was ruled out by global travel restrictions, Glu Group needed to rethink its approach to service delivery.
Building Europe-wide engagement without travelGlu Group teams would travel all around Europe to conduct half-day sessions onsite with individual partners. As the leading IT brands seek to strengthen expertise of local partners, the sessions have become a valuable competitive differentiator required for certification status.
Finding new ways to break down language barriersGlu Group needed to enable productive online meetings with non-English-speaking participants. As the meetings grew in size, this requirement began to encompass more languages and the need evolved for translations between English and multiple languages.