AIDS Healthcare Foundation
How AIDS Healthcare Foundation fosters scalability with Webex.
Discover how a healthcare nonprofit serves more people and helps patients more efficiently with Webex.
Ambitious growth with Webex.
Explore AIDS Healthcare Foundation’s ambitious plans to help more people—and how Webex will help them achieve these goals.
Challenge
AIDS Healthcare Foundation was struggling to serve more patients because of outdated technology.
Solution
The foundation deployed a unified, cloud-based Webex platform—including Webex Suite, Webex Contact Center, and Webex Calling—to enable automation and centralized management.
Results
AIDS Healthcare Foundation achieved greater scalability, efficiency, and improved experiences for both agents and patients, to support ongoing growth and innovation.
AIDS Healthcare Foundation enables quicker and simpler refills with Webex.
With the right tools, a healthcare organization can better serve patients.
Scaling to Meet $8 Billion Growth
AIDS Healthcare Foundation retired fragmented systems in favor of a unified Webex platform, built to handle anticipated growth from $3B to $8B in three years.
Real-Time Data for Better Patient Service
Webex Analyzer provides instant visibility into core metrics, enabling AIDS Healthcare Foundation to help reduce its average call response time to under 1.5 minutes.
Personalizing Care with Integrated Systems
Deep integration with key systems like AthenaOne (EHR) and Salesforce personalizes the patient experience, delivering timely and accurate care from the first contact.
Building a modern CX ecosystem.
Discover how an all-in-one solution unlocked efficiency, collaboration, and long-term scalability.
Webex offered a full comprehensive platform with its UC, CC, and collaboration services.
Webex Contact Center allows us to communicate with our patients through SMS messaging, directly from agent to customer.
With the AI agent, we will improve the customer experience by multiple factors.
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