Frost & Sullivan ranks Cisco high in innovation, growth, and product roadmap.

According to Frost & Sullivan, migration to the cloud for customer experience (CX) solutions continues to gain momentum, and the emergence of agentic AI is the next frontier in CX innovation. Today, we’re proud to announce that Cisco has been named as one of six outperforming CX vendors in North America for 2025, with growth above 20 percent.

As a Frost RadarTM Growth and Innovation Index leader, Cisco met or exceeded key criteria, including longevity of offerings, customer growth and adoption, strong GTM strategies, robust customer support, and investments in vital transformative technologies.

Webex by Cisco unifies CCaaS, UCaaS, and CPaaS on an AI-powered platform, providing a cohesive solution that eliminates silos and enables orchestrated, scalable customer journeys while delivering true context and personalization at scale.

Download the report to see how Webex Customer Experience Solutions stacks up against the competition and what makes Cisco a leader.