Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Personalized experiences for any desk.
Intelligent experiences in any meeting room.
Elevated experiences for specialist environments.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Cisco Named a Challenger in the Gartner® Magic Quadrant™ for CCaaS 2024
With customer expectations continuously on the rise, organizations need to choose a solution that delivers innovation, flexibility, and reliability.
With the right cloud contact center, you can create connected customer journeys to deliver exceptional experiences and drive meaningful impact to your business.
Download a complimentary copy of the report to learn more why Gartner has named Cisco a Challenger in 2024 Magic Quadrant for Contact Center as a Service (CCaaS). You’ll get insights into:
Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Megan Fernandez, Pankil Sheth, Jason Bridge, 28 October 2024
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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