Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Forecasting in contact centers involves predicting future call volumes, customer inquiries, and resource requirements based on historical data and trends. This process is crucial for effective workforce management, ensuring that the contact center is adequately staffed to meet customer demands at all times.