Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
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Intelligent, digital to human customer interactions
Optimize agent performance and customer satisfaction
Communications platform for automating customer journeys
Gamification involves applying game-design elements and principles in non-game contexts to motivate and increase agent engagement, productivity, and performance. In contact centers, gamification strategies can include leaderboards, badges, and rewards to encourage healthy competition and recognize outstanding performance among agents.