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Transitioning to Virtual Healthcare.

Healthcare providers are rapidly deploying new virtual workflows due to circumstances resulting from COVID-19 (coronavirus disease) to reduce the risk of transmission to healthy patients. Here you’ll find resources to help you manage the change - from getting your clinicians, care team, patients and families comfortable with virtual consults, to guidance for IT on rapid deployment considerations.

We’ll update this page regularly – so check back soon to see what’s new.





Clinicians: Get Started with Telehealth

Provide consults that don’t require in-person contact to patients and connect with other facilities virtually:




Getting started

1

Get ready

Prepare for your virtual consult with a quiet space, the right lighting, and quality WIFI and video. Your administrative staff can set up the Webex for you, your care staff, and the patient. Download the Webex App.

2

Join the consult

Click the green join button in your Webex Desktop App or from your calendar invitation. Or, just like an in-person appointment, have your care team meet with the patient then message you when it’s time to join.

3

See your Patients

Video is critical for a personal interaction while delivering virtual healthcare, follow the advice in the Best Practices for Clinicians guide to get started.

See more resources:

See the Getting Started Guide for Webex Meeting
Or, see Webex Teams Getting Started Guide for a care team collaboration tool with messaging groups and video together
Join a live online class

Join our Healthcare Community

Join a Webex Teams space to discuss best practices for telehealth with healthcare professionals like you and Cisco.




Care Team: Get Started with Telehealth

Support your clinicians and patients virtually:




Getting started

1

Get ready

Prepare for your virtual consult with a quiet space, the right lighting, quality WIFI and video. Your administrative staff can set up the Webex for you, the clinician, and the patient. Download the Webex App.

2

Start the consult

Click the green join button in your Webex Desktop App or from your calendar invitation 5 minutes early. Just like an in-person appointment, message the clinician when you’re ready for them to join.

3

See your Patients

Video is critical for a personal interaction while delivering virtual healthcare, follow the advice in the Best Practices for Care Teams guide to get started.

See more resources:

See the Getting Started Guide for Webex Meeting
Or, see Webex Teams Getting Started Guide for a care team collaboration tool with messaging groups and video together
Join a live online class

Join our Healthcare Community

Join a Webex Teams space to discuss best practices for telehealth with healthcare professionals like you and Cisco.







Getting started

1

Get ready

Prepare for your virtual consult with a quiet space, the right lighting, quality WIFI and video. You’ll receive an invitation from your healthcare provider, with instructions on how to join.

2

Join your consult

Click the Join link in the invitation for your Telehealth appointment. Just like an in-person appointment, join 5 minutes early to prepare. If you have trouble joining, you’ll be able to message the care team to let them know in the chat window.

3

Get virtual care

Video is critical for a personal interaction, so make sure the care team can see you clearly. Follow the advice in the Best Practices for Telehealth Patients guide.

Join our Healthcare Community

Join a Webex Teams space to discuss best practices for telehealth with healthcare professionals like you and Cisco.




Administrative Staff: Prepare for Telehealth Success

Learn how to schedule, and prepare patients for virtual Telehealth appointments on Webex.




Getting started

1

Set up

Ask clinicians to log-in to their Webex accounts to grant you access to schedule on behalf of them.

2

Schedule on behalf of

When a Patient requests a consult, check the doctor’s availability, and schedule a Telehealth Webex appointment on their behalf. Invite the patient and the right care team members too, just like you would at an in-person appointment. All attendees will receive an email invitation and a calendar hold. Depending on your patient scheduling portal – you may also need to take an additional step to block their calendar in your EHR system, and choose to add the meeting information there too for easy access.

3

Preparing patients and families

Each patient will receive an email with information on how to join on Webex. To ensure they are prepared, its good practice to share the Best Practices for Telehealth Patients guide (coming soon) by email and encourage them to try a test meeting to familiarize themselves with the new technology, before helping with any additional questions in advance.

Join our Healthcare Community

Join a Webex Teams space to discuss best practices for telehealth with healthcare professionals like you and Cisco.




IT Admin

If you're responsible for implementing new remote work solutions or are expecting an increase in demand - we've prepared information on rapid deployment and adoption. The page has a communications pack, network readiness considerations like bandwidth planning, and guidance on administration and configuration, audio and video device management and diagnostics and troubleshooting.


Resource page for IT

Your InfoSec, data and compliance teams may wish to review the certifications and processes Webex has in place to protect your data.

Cisco Webex compliance and certifications

Cisco trust center

Guidelines on how to disinfect you Cisco Webex Device

Join our Healthcare Community

Join a Webex Teams space to discuss best practices for telehealth with healthcare professionals like you and Cisco.