family on virtual healthcare consult

Transitioning to
virtual
healthcare

Besides the convenience of doctor visits without a commute, sometimes it’s essential to provide care remotely to keep everyone safe and healthy. We’re here to help clinicians, care teams, patients, and families make the transition to virtual healthcare.
Check out our resources for scheduling, conducting, and joining virtual consults. For healthcare IT admins, refer to our guidance for rapid deployment.

Webex for clinicians

Provide consults that don’t require in-person contact
with patients and connect with other facilities
remotely.

Getting started

1

Get ready

Prepare for your virtual consult with a quiet space, the right lighting, and quality WiFi and video. Your administrative staff can set up the Webex meeting for you, your care team, and the patient. Download the Webex desktop app.
2

Join the consult

Click the join link in your Webex desktop app or your calendar invitation. Or, just like an in-person appointment, have your care team meet with the patient then message you when it’s time to join.
3

See your patients

Video is important for delivering virtual healthcare. Follow the advice in the best practices for clinicians guide to get started.

Webex for care teams

Support your clinicians and patients virtually.

Getting started

1

Get ready

Prepare for your virtual consult with a quiet space, the right lighting, quality WIFI and video. Your administrative staff can set up the Webex meeting for you, the clinician, and the patient. Download the Webex desktop app.
2

Start the consult

Click the join link in your Webex desktop app or your calendar invitation up to 5 minutes early. Just like an in-person appointment, message the clinician when you’re ready for them to join.
3

See your patients

Video is important for delivering virtual healthcare. Follow the advice in the best practices for care teams guide to get started.

Webex for patients and families

Get access to the care you need from your own home.

Getting started

1

Get ready

Prepare for your virtual appointment with a quiet space, the right lighting, quality WIFI and video. You’ll receive an invitation from your healthcare provider with instructions on how to join. Download the Webex desktop app.
2

Join your consult

Click the join link in the invitation for your telehealth appointment. Just like an in-person appointment, join 5 minutes early to prepare. If you have trouble joining, you’ll be able to message the care team to let them know in the chat window.
3

Get virtual care

Video is important for virtual appointments, so make sure the care team can see you clearly. Follow the advice in the best practices for telehealth patients guide

Webex for administrative staff

Learn how to schedule and prepare patients for virtual appointments on Webex.

Getting started

1

Set up Webex

Ask clinicians to sign in to their Webex accounts to grant you access to schedule on their behalf. Download the Webex desktop app.
2

Schedule

When a patient requests a consult, check the doctor’s availability and schedule a Webex meeting on their behalf. Invite the patient and the right care team members too, just like you would at an in-person appointment. All attendees will receive an email invitation and a calendar hold. Depending on your patient scheduling portal, you may need to take an additional step to block their calendar in your EHR system and add the meeting information there for easy access.
3

Preparing patients and families

Patients will receive an email with information on how to join the appointment on Webex. To ensure they are prepared, share the best practices for telehealth patients guide and encourage them to try a test meeting.
young woman on laptop with headphones on

Webex for healthcare IT admins

If you're responsible for implementing new remote work solutions or are expecting an increase in demand, you’ll need information for rapid deployment and adoption. We’ve prepared a communications pack, network readiness considerations like bandwidth planning, and guidance on administration and configuration, audio and video device management, diagnostics, and troubleshooting.



Getting started resource page for IT Make scheduling telehealth appointments simple for your administrators Update the email invitation to be customized for telehealth Set up your exam rooms for virtual clinician visits Hang this poster in exam rooms to help patients join a remote consult
Your InfoSec, data, and compliance teams may wish to review the certifications and processes Webex has in place to protect your data.
Cisco HIPPA compliance blog Cisco Webex compliance and certifications Cisco trust center How to disinfect your Cisco Webex device

Re-imagining healthcare

Cisco + Samsung partnership

We live in unprecedented times, where the way we see medical providers is different. Cisco collaboration is striving to support healthcare facilities manage new, remote, and intelligent healthcare solutions.
Read more about our partnership on our brochure

Get started with virtual care with Webex and Samsung devices

Download the tools you need to deploy the technology and to train your healthcare team to get started with virtual care.

Webex Teams setup guidance

Organize your Webex Teams and spaces for easy use by healthcare facilities

Getting started with virtual care for clinicians

Learn how to deliver care virtually

Use a template to invite family members to join

Download the Mac version of the email template Download the Windows version of the email template

Increasing access to doctor-patient interactions, COVID-19 and beyond.

Illustration of virtual assistant

Join our Healthcare Community

Join our Webex Teams space to discuss best
practices for telehealth with Cisco
and healthcare professionals like you.

Join Webex Teams