Supercharge Customer Experiences Through Great Customer Support
The creation of delightful customer experience (CX) starts with the agents who directly interface with your customers on a daily basis. Providing these agents with the right solutions, support, and processes will enable them to do their jobs better, resulting in more efficient interactions and resolutions for customers.
To get insights on how organizations are prioritizing and strategizing CX, CMSWire surveyed over 600 business leaders for their thoughts. The results reaffirmed that delivering good CX is mission-critical for brands, and that the agent experience is a critical component of this. Read the full survey report to see what other trends and ideas were identified.