Barton Health

How Webex Contact Center delivers when it matters most.

Webex helped Barton Health navigate a natural disaster, and now Webex Contact Center helps Barton continually improve.

Giving local organizations the flexibility they need

Webex provided the technical support Barton Health needed to operate their contact center from various locations in a stressful situation.

Legacy solutions

Barton Health agents couldn’t work on-site during the pandemic and when a fire struck, they needed help to continue assisting their patients.

Webex technical support

Webex enabled agents to work from home and even hotel rooms to redirect patients to safe hospitals and clinics.

Continuous improvements

Barton Health has seen call abandonment drop and handling and speed of answer times improve.

AI-powered consulting features help serve more people.

Webex Contact Center leverages AI to serve speakers of other languages with language access interpreters.

Barton Health helps more patients with Webex

By reconfiguring our contact center system, we could help patients even though our own hospital and facilities were being evacuated.

Lisa Ramsey-Simpson, Director of Operations

We have a lot of people that speak other languages and the consulting feature allows us to pull in our language access interpreters into the calls when necessary.

Lisa Ramsey-Simpson, Director of Operations

I think Webex Contact Center is key to our success … We couldn't have done it without the data and information we get, the real-time feedback, and the ability to configure and change on the fly.

Lisa Ramsey-Simpson, Director of Operations

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Helping Barton Navigate a Crisis

Webex provided the technical support Barton Health needed to continue serving patients during wildfires affecting their region.

Flexibility and Reliability

Webex enabled Barton Health agents to work remotely, even from hotel rooms, as they provided guidance to patients during wildfire evacuations.

Real-time feedback

With instant feedback supported by hard data, agents can work with supervisors quickly and honestly.

Increase Capabilities

With Webex Contact Center, Barton Health has seen a major uptick in their monthly calls. Their customers wanted more interaction, and with the improved efficiencies Barton has now unlocked, they can serve all those additional callers.

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