Barton Health
How Webex Contact Center delivers when it matters most.
Webex helped Barton Health navigate a natural disaster, and now Webex Contact Center helps Barton continually improve.
Products
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WEBEX SUITE
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MeetingsVideo conferencing and screen sharing
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EventsIn-person and hybrid event management
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CallingCloud calling and phone system
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Video MessagingVideo messaging and screen recording
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MessagingGroup messaging, chat, and file sharing
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PollingInteractive Q&A, quizzes, and polling
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WebinarsLarge meeting and virtual event hosting
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WhiteboardingDigital co-creation and brainstorming
WORKSPACES
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Collaboration Devices
Explore AI-powered devices for any space.
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Workspace Designer
Design your own meeting room.
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Workspaces
Get blueprints for incredible outcomes.
CUSTOMER EXPERIENCE
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AI Agent
Dynamic AI interactions that lead to customer resolutions
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Cloud Contact Center
Intelligent, digital to human customer interactions
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AI Assistant for Contact Center
Empower agents, supervisors, and customer-facing teams with AI
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CPaaS
Communications platform for automating customer journeys
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Workforce Optimization
Optimize agent performance and customer satisfaction
Devices
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COLLABORATION DEVICES
Solutions
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USE CASES
CROSS-PLATFORM
Resources
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APP INTEGRATIONS
Giving local organizations the flexibility they need
Webex provided the technical support Barton Health needed to operate their contact center from various locations in a stressful situation.
Legacy solutions
Barton Health agents couldn’t work on-site during the pandemic and when a fire struck, they needed help to continue assisting their patients.
Webex technical support
Webex enabled agents to work from home and even hotel rooms to redirect patients to safe hospitals and clinics.
Continuous improvements
Barton Health has seen call abandonment drop and handling and speed of answer times improve.
Webex drives faster and more effective patient outreach at Barton
Barton Health leveraged Webex Contact Center to serve more callers through improved efficiency and language interpretation.
Technical support
Webex is there to help with everyday issues and in extraordinary circumstances.
Increased bandwidth
With efficiency improvements, Webex Contact Center can improve agent performance, enabling them to serve more customers.
Reduced call abandonment
Faster connections with live agents mean fewer callers give up, instead of connecting quickly with an agent to resolve their issue.
Barton Health helps more patients with Webex
By reconfiguring our contact center system, we could help patients even though our own hospital and facilities were being evacuated.
Lisa Ramsey-Simpson, Director of Operations
We have a lot of people that speak other languages and the consulting feature allows us to pull in our language access interpreters into the calls when necessary.
Lisa Ramsey-Simpson, Director of Operations
I think Webex Contact Center is key to our success … We couldn't have done it without the data and information we get, the real-time feedback, and the ability to configure and change on the fly.
Lisa Ramsey-Simpson, Director of Operations
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Helping Barton Navigate a Crisis
Webex provided the technical support Barton Health needed to continue serving patients during wildfires affecting their region.
Flexibility and Reliability
Webex enabled Barton Health agents to work remotely, even from hotel rooms, as they provided guidance to patients during wildfire evacuations.
Real-time feedback
With instant feedback supported by hard data, agents can work with supervisors quickly and honestly.
Increase Capabilities
With Webex Contact Center, Barton Health has seen a major uptick in their monthly calls. Their customers wanted more interaction, and with the improved efficiencies Barton has now unlocked, they can serve all those additional callers.
