Barton Health
How Webex Contact Center delivers when it matters most.
Webex helped Barton Health navigate a natural disaster, and now Webex Contact Center helps Barton continually improve.
Video conferencing and screen sharing
In-person and hybrid event management
Cloud calling and phone system
Video messaging and screen recording
Group messaging, chat, and file sharing
Interactive Q&A, quizzes, and polling
Large meeting and virtual event hosting
Digital co-creation and brainstorming
Explore AI-powered devices for any space.
Design your own meeting room.
Get blueprints for incredible outcomes.
Dynamic AI interactions that lead to customer resolutions
Intelligent, digital to human customer interactions
Empower agents, supervisors, and customer-facing teams with AI
Communications platform for automating customer journeys
Optimize agent performance and customer satisfaction
Webex helped Barton Health navigate a natural disaster, and now Webex Contact Center helps Barton continually improve.
Webex provided the technical support Barton Health needed to operate their contact center from various locations in a stressful situation.
Barton Health agents couldn’t work on-site during the pandemic and when a fire struck, they needed help to continue assisting their patients.
Webex enabled agents to work from home and even hotel rooms to redirect patients to safe hospitals and clinics.
Barton Health has seen call abandonment drop and handling and speed of answer times improve.
Barton Health leveraged Webex Contact Center to serve more callers through improved efficiency and language interpretation.
With efficiency improvements, Webex Contact Center can improve agent performance, enabling them to serve more customers.
By reconfiguring our contact center system, we could help patients even though our own hospital and facilities were being evacuated.
Lisa Ramsey-Simpson, Director of Operations
We have a lot of people that speak other languages and the consulting feature allows us to pull in our language access interpreters into the calls when necessary.
Lisa Ramsey-Simpson, Director of Operations
I think Webex Contact Center is key to our success … We couldn't have done it without the data and information we get, the real-time feedback, and the ability to configure and change on the fly.
Lisa Ramsey-Simpson, Director of Operations
Webex provided the technical support Barton Health needed to continue serving patients during wildfires affecting their region.
Webex enabled Barton Health agents to work remotely, even from hotel rooms, as they provided guidance to patients during wildfire evacuations.
With instant feedback supported by hard data, agents can work with supervisors quickly and honestly.
With Webex Contact Center, Barton Health has seen a major uptick in their monthly calls. Their customers wanted more interaction, and with the improved efficiencies Barton has now unlocked, they can serve all those additional callers.